Ford F-350 Complaints (2009)

47 consumer complaints on file.

#10692345March 5, 2015
SUSPENSION
THIS KEEP HAPPENING TO ME I HAVE TAKEN MY TRUCK IN TWO TIMES AND HAVE WAITED THERE AT FORD FOR 4-6 HOURS AT A TIME. SO WHEN I AM DRIVING ALONG AND THE ROAD TURNS LEFT AND I HIT A SMALL POT HOLE MY ENTIRE FRONT LEFT END STARTS BOUNCING LIKE A BASKETBALL. FORD TELLS ME IT'S MY TIRES I HAVE GOTTEN THEM BALANCED AND EVEN NEW ONES ON THE BACK. I HAVE TO COME TO VERY SLOW SPEED TO MAKE IT STOP BOUNCING. THIS USUALLY TAKES PLACE ON THE FREEWAY GOING 65-75 MILES AN HOUR. I HAVE ALMOST BEEN IN 3 ACCIDENTS NOW. I GET SCARED DRIVING ON THE FREEWAY NOW BECAUSE OF IT AND NOW TAKE TURN MUCH SLOWER. THIS IS NOT SAFE AND THEY SAY NOTHING IS WRONG ........... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671655January 11, 2015
SUSPENSION, STEERING, WHEELS
HIT ROAD BUMP & THE 'DEATH WOBBLE' OCCURRED CAUSING THE TRUCK TO SHAKE UNCONTROLLABLY & FORCE US TO THE SIDE OF THE ROAD. I TOOK IT TO FORD DEALERSHIP & THEY QUOTED ME OVER $7K TO FIX VIRTUALLY EVERYTHING SUSPENSION RELATED. I TOOK IT 2 LOCAL DIESEL MECHANICS WHO EVENTUALLY FIXED IT AFTER REPLACING APX $700 IN PARTS. THE PART THAT FIXED IT WAS THE TRACK BAR BALL JOINT & TRACK BAR BUSHING. IN SEARCHING ONLINE AMONGST FORD ENTHUSIAST AS WELL AS OTHER DIESEL TRUCK OWNERS....THIS IS A SCARY, DANGEROUS & SOMEWHAT COMMON PROBLEM. FORDS RESPONSE IN A LOT OF INSTANCES IS THAT TIRE PRESSURE, TIRE WEAR, ETC... IS THEIR COMMON RESPONSE. ALL I KNOW IS WITH AS MANY GUYS THAT I'VE SEEN HAD THIS, THIS IS A DESIGN FLAW THAT IS DANGEROUS. IF SOMEONE HASN'T BEEN KILLED BECAUSE OF THIS ALREADY, I'D BE SHOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599156June 18, 2014
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2009 FORD F-350 SD EQUIPPED WITH BF GOODRICH RUGGED TERRAIN T/A TIRES, TIRE SIZE LT 285/65/R20 AND DOT NUMBER BE0T02112911. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THERE WAS A LOUD NOISE AND THE VEHICLE JERKED VIOLENTLY. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT PASSENGER'S SIDE TIRE TREAD HAD SEPARATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE WAS NOT REPLACED. THE TIRE FAILURE MILEAGE WAS 30,000. THE VEHICLE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587795May 12, 2014
SUSPENSION, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT WHENEVER HE WOULD ACCELERATE FROM A STOP, THE VEHICLE WOULD MAKE A LOUD CLUNKING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587472May 9, 2014
ENGINE
FORD DIESEL ENGINE BEGAN TO SPUTTER/MISS/BACKFIRE/ETC-LATER SHOWN TO HAVE 'BLOWN-UP' ... BASIS OF PROBLEM APPEARS TO BE IN THE 'CRANK-AREA' OF THE ENGINE. HAS TO BE REPLACED @ 116,000 MILES WITH A $20,000 PRICETAG. (NOTE: ANY DIESEL SHOULD BE GOOD FOR 250,000--300,000 MILES). WE ARE 2ND OWNER(1ST OWNER WAS A FORD DEALER) BUYING ON 5/31/12 47,276 MILES ON SPEEDO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586771May 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE ABNORMALLY DECELERATED TO 20 MPH AND THE CHECK ENGINE LIGHT ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A MECHANIC RECOMMENDED THAT THE VCT PHASERS BE REPLACED. THE VEHICLE WAS REPAIRED ON THREE OCCASIONS HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 3,635 AND THE CURRENT MILEAGE WAS 37,000. UPDATED 6/27/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567704March 6, 2014
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
CAR PULLED OUT OF SIDE ROAD CROSSING MY PATH. I STRUCK HIS CAR BROADSIDE IN DRIVER DOOR. MY AIR BAG RESTRAINTS DID NOT DEPLOY. I WAS TRAVELING APPROXIMATELY 45-50 AT POINT OF IMPACT. FORTUNATELY I WAS NOT INJURED, BUT MY AIR BAGS SHOULD HAVE DEPLOYED! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10560211January 16, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, HE NOTICED A LOUD NOISE COMING FROM THE FRONT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRONT DRIVER AND PASSENGER'S SIDE U-JOINTS WERE REPLACED HOWEVER, THE FAILURE RECURRED AND CAUSED DAMAGE TO THE FRONT AXLE. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHERE THE AXLE AND U-JOINTS WERE REPLACED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,640.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512156May 13, 2013
SUSPENSION, STEERING
I AM THE ORIGINAL OWNER OF A 2009 FORD F350 SRW DIESEL CREW CAB. AT APPROXIMATELY 70,000 MILES I BEGAN TO EXPERIENCE A STRONG FRONT END VIBRATION; DEATH WOBBLE. WHEN I GO OVER UNEVEN ROADS AT SPEEDS ABOVE 55 MPH. THE VIBRATION IS SO GREAT THAT THE STEERING WHEEL REQUIRES A TIGHT HOLD TO KEEP CONTROL OF THE TRUCK. THE VIBRATION CONTINUES UNTIL I SLOW DOWN TO AROUND 40 MPH. THIS BECOMES EVEN SCARIER WHEN I AM ON A FREEWAY FLY OVER THAT TURNS AND I HIT AN EXPANSION JOINT. THE TRUCK SHAKES AND TRIES TO PUSH AWAY FROM THE TURN. I TOOK MY TRUCK TO THE DEALER ON FOUR OCCASIONS. THE FIRST VISIT THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM AND THAT I NEEDED NEW TIRES. I BOUGHT NEW TIRES AND IT DID NOT CORRECT THE PROBLEM. I TOOK IT BACK THE SECOND TIME AND THEY CHANGED OUT THE BALL JOINTS, TIE RODS, STEERING DAMPER, DID A FRONT END ALIGNMENT AND BALANCED MY WHEELS. IT SEEMED TO WORK FOR A SHORT TIME UNTIL A PART FELL OFF THE FRONT END OF MY TRUCK AND HIT ANOTHER ONE BEHIND ME IN THE CAR POOL LANE. I TOOK IT BACK TO THE DEALER TO FIND OUT WHAT I LOST. I WAS TOLD A PART FELL OFF BUT THEY DID NOT WORK NEAR IT. FUNNY THING, IT BEGAN TO VIBRATE AGAIN AFTER THAT. I RECENTLY TOOK IT BACK AND TALKED TO THE TECHNICIAN BEFORE I LEFT THE TRUCK SO HE WOULD UNDERSTAND WHAT IT WAS DOING. HE TOOK IT FOR A DRIVE BUT DID NOT GET IT TO VIBRATE AS I REPORTED TO HIM. HE TOLD ME THAT MY TRUCK DRIVES JUST LIKE ALL F350'S WITHOUT A LOAD. I HAVE PUT MY SLIDE IN CAMPER IN THE BED OF MY TRUCK, 3,500 LBS. AND IT STILL VIBRATES VIOLENTLY. I THINK THAT WOULD BE CONSIDERED A LOAD AND IT TRULY FEELS LIKE A DEATH WOBBLE AS DESCRIBED BY MANY INTERNET POSTINGS. THE FORD REP I SPOKE TO SAID THEY ARE NOT AWARE OF ANY PROBLEMS. I AM IN THE PROCESS OF FILING A FORMAL COMPLAINT WITH FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496839February 8, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2009 FORD F-350 SD. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, HE DROVE OVER A BUMP IN THE ROAD AND THE FRONT DRIVER SIDE TIRE WOBBLED VIOLENTLY. THE SHAKING DID NOT STOP UNTIL THE VEHICLE SLOWED TO 35 MPH. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS WHERE IT WAS CONFIRMED THAT THE FRONT HUB HAD SEIZED AND NEEDED TO BE REPLACED ALONG WITH THE GEAR BOX. THE TIRES, SHOCKS, AND DUAL STABILIZERS WERE ALL REPLACED BUT THE FAILURE RECURRED SO THE DEALER ADJUSTED THE STEERING GEAR BOX. THE CONTACT STATED THAT THE FAILURE WAS NOT REMEDIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492358January 12, 2013
ENGINE, POWER TRAIN
CAME UP TO STOPLIGHT, APPLIED BRAKE, ENGINE WOULD NOT SLOW DOWN. PUT TRUCK IN PARK, ENGINE CONTINUED AT 4KRPM. PRESSED ACCELERATOR AND ENGINE RETURNED TO NORMAL. 4TH TIME THIS HAPPENED SINCE I BOUGHT VEHICLE NEW. FORD DEALER SAYS CODE DOESN'T SHOW UP AND CAN'T DO ANYTHING. I HAVE DRIVEN 75,000 MILES AND THIS IS THIRD FORD VAN AND NEVER HAD PROBLEM LIKE THIS BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483881November 9, 2012
TIRES
TL* THE CONTACT OWNS A 2009 FORD F-350 EQUIPPED WITH CAPITOL TIRES CL24757-245/70/R17. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER TIRE EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT NOTHING WAS FOUND THAT IMPACTED THE ORIGINAL TIRE. THE TECHNICIAN THEN REPLACED ALL OF THE TIRES WITH ANTHER BRAND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE TIRES WERE NOT INCLUDED IN ANY RECALLS AND HAD BEEN DISCONTINUED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE OF THE IRE AND THE VEHICLE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472064August 23, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT THE BRAKES FAILED. IN ADDITION, THE CONTACT ATTEMPTED TO CHANGE THE TIRE BUT THE TIRE WOULD NOT TURN ONCE INSTALLED. THE CONTACT CALLED THE DEALER AND WAS ADVISED THAT THE BRAKE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE BRAKES WERE MOST LIKELY RUSTED AS A RESULT OF NOT BEING USED FOR SOME TIME. THE FAILURE MILEAGE WAS 11,000. ..UPDATED 09-26-12 *BF THE CONSUMER STATED THE BRAKES ONLY SLOW THE VEHICLE DOWN. THEY DO NOT STOP THE VEHICLE. THE CONSUMER CONTACTED SMITH MOTORS IN WASHINGTON, N.J. AND WAS ADVISED TO SLAM ON THE BRAKES TO TRY RELEASE. UPDATED 10/1/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469491August 7, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 FORD F-350 SD. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE DRIVER HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO INSPECTED THE VEHICLE AND DIAGNOSED THAT THE ENGINE ROD FAILED, WHICH MADE A HOLE IN THE SIDE OF THE ENGINE. AS A RESULT, THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO PROVIDE FINANCIAL ASSISTANCE TOWARDS THE COST OF REPAIRS. THE CURRENT AND FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457362May 3, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 FORD F-350 DIESEL. THE CONTACT STATED THE FUEL FUMES EMITTED INTO THE VEHICLE WHENEVER IT WAS IN THE EXHAUST CLEANING MODE. ON OCCASIONS, BLUE SMOKE ALSO CAME OUT OF THE EXHAUST PIPE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 57,988.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456030April 22, 2012
TIRES:TREAD/BELT, TIRES
ON MARCH 23, 2012, WHILE TOWING MY RV ON I16, THE TREAD ON THE LEFT REAR TIRE OF MY 2009 F350 PEELED OFF. MY FACTORY INSTALLED TIRES WERE CONTINENTAL CONTITRAC LT275/65R18. ACCORDING TO CONTINENTAL THESE TIRES WERE NOT A PART OF RECALL #11T002000 AND YET, GIVEN THE EXACT SAME FAILURE, I WONDER IF MY TIRES SHOULD HAVE BEEN INCLUDED IN THE RECALL. THE TRUCK HAD VERY LOW MILEAGE, THE TREAD STILL HAD A DEPTH OF 11 AND THE BED LOAD WAS ONLY 2700 LBS(USING CAT WEIGHT MEASUREMENTS.) OF THE TRUCK'S 4000 LB CAPACITY. THE TIRE PRESSURE, BEFORE LEAVING 2 HOURS EARLIER, WAS AT THE RECOMMENDED 80 LBS. AFTER TALKING TO MY FORD DEALER IN AUSTIN, TX I LEARNED THAT THERE WAS NOTIFICATION 11B24 CONCERNING THESE TIRES. HAD I BEEN NOTIFIED ABOUT THIS I WOULD HAVE TAKEN ACTION. TO THIS END I HAD ALL 5 TIRES REPLACED BEFORE I AGAIN TOWED THE RV. WHILE I WAS ABLE TO REGAIN CONTROL OF THE TRUCK, I COULD NOT TAKE THE CHANCE OF TEMPTING FATE ANOTHER TIME. AS THE TRUCK LEFT QUARTER PANEL WAS DAMAGED I DID START A CLAIM FOR REPAIR WITH CONTINENTAL. BASED ON ANY RESPONSE FROM YOU I WILL ALSO REQUEST PRO-RATED COMPENSATION FOR THE REPLACEMENT TIRES. I SAVED THE FAILED TIRE AND CONTINENTAL HAS REQUESTED THAT I SEND IT TO THEM. I WILL DO THIS WITHIN THE NEXT WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446370February 3, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 FORD F-350 SD. THE CONTACT STATED THAT THERE WAS A CLUNKING NOISE COMING FROM THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THE FAILURE WOULD CONTINUOUSLY RECUR. THE DEALER STATED THAT THE VEHICLE WAS NOT RESPONDING TO THE WAY THE VEHICLE WAS BOLTED TOGETHER, CAUSING THE VEHICLE TO TWIST AND SNAP BACK INTO POSITION. THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,400 AND THE CURRENT MILEAGE WAS 14,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442582January 5, 2012
STEERING, SUSPENSION
WHEN MY TRUCK IS DRIVEN OVER A POTHOLE, ONTO A BRIDGE, OR ANY CHANGE IN ELEVATION IN THE DRIVING SURFACE, THE VEHICLE WILL SHAKE VIOLENTLY. THE SHAKING IS SO VIOLENT THE VEHICLE MUST BE STOPPED TO AVOID LOSING CONTROL. IT FEELS AS IF THE FRONT END WILL LITERALLY COME APART. THIS BEGAN NEAR THE END OF NOVEMBER AND HAS CONTINUED TO GET WORSE AND HAPPEN MORE FREQUENTLY. I HAVE CONTACTED FORD MOTOR COMPANY AND WAS TOLD THERE IS NO RECALL AND TO KEEP RECORDS OF MY REPAIRS IF THERE EVER IS ONE. THE PROBLEM IS THE TRACK BAR AND THE COST TO FIX THIS "DEATH WOBBLE" IS APPROXIMATELY 1200 DOLLARS PARTS AND LABOR. I NOW HAVE A 50,000 DOLLAR TRUCK THAT IS NOT SAFE FOR MY FAMILY TO RIDE IN. THIS PROBLEM WILL CERTAINLY CAUSE FATALITIES IF IT HASN'T ALREADY. I AM A CDL DRIVER AND IF I CAN'T CONTROL THE VEHICLE THEN I DOUBT ANYONE ELSE CAN EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419659August 16, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 FORD F-350 SD. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD HESITATE SLOWLY WHILE STOPPING. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKES WERE RUSTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFED. THE FAILURE MILEAGE WAS 11,964 AND THE CURRENT MILEAGE WAS 11,966. UPDATED 9/19/11 *CN THE CONSUMER STATED THE CALIPER BRACKETS WERE FROZEN. THE CALIPER COULD NOT BE PULLED FROM THE INSISDE PAD AGAINST THE ROTORS ON THE INSIDE. UPDATED 01/19/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411904July 11, 2011
SEATS
DRIVERS SEAT, WHERE THE BACK OF THE SEAT AND WHERE YOU SIT MEET. I SLID MY HAND TO PUT A SEAT COVER ON AND THE INSIDE BRACKET THAT HOLDS THE SEAT ON WAS NEVER DEBURED IT IS SHARP AS A KNIFE. IT ENDED UP CUTTING MY FINGER WHICH I HAD TO GET 6 STICHES. HAVEN'T HAD IT CHECK OUT YET. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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