Ford F-350 Complaints (2016)

209 consumer complaints on file.

#11141310October 18, 2018
STEERING, SUSPENSION
2016 FORD F350 POWERSTROKE (29,947 MILES), WHILE TRAVELING DOWN SMOOTH INTERSTATE PULLING 5TH WHEEL CAMPER WHEN SPEEDOMETER GETS TO 61MPH THE STEERING WHEEL BEGINS TO VIBRATE. WHEN SPEED IS 62-63MPH THE ENTIRE TRUCK BEGINS TO VIOLENTLY BOUNCE CAUSING NEAR LOSS OF CONTROL. THE "WOBBLE" WAS SO SEVERE WHILE REDUCING SPEEDS THE TRUCK WAS BOUNCING ALL OVER THE HIGHWAY LANES, FORTUNATELY TRACTOR TRAILER DRIVERS WERE ALERT AND IMMEDIATELY SLOWED DOWN WHICH ALLOWED US TO REGAIN CONTROL OF THE COMBINATION. APPEARS SPEEDS LESS THAN 61MPH THE STEERING IS BETTER WITH LESS VIBRATION. AFTER DROPPING OFF THE 5TH WHEEL AGAIN WE APPROACHED 60 MPH WITH SOME VIBRATION NOTED. WHEN 62MPH WAS REACHED AGAIN THE STEERING VIOLENTLY BEGAN WOBBLING AS IT BOUNCED THE TRUCK EXTREMELY HARD ON THE PAVEMENT. IT SHOULD BE NOTED THE HIGHWAYS USED WERE IN VERY GOOD CONDITION WITH NO VISIBLE OR NOTICEABLE DEFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139661October 11, 2018
POWER TRAIN, STEERING, SUSPENSION
OCTOBER 8, 2018 AT 3:45 PM HEADING NORTH BOUND ON US HIGHWAY 55 AT MILE MARKER 191.8 TOWING A FIFTH WHEEL RV, HIT ROUGH PAVEMENT WHICH CAUSED UNCONTROLLABLE OSCILLATION OF THE STEERING WHEEL AND VIOLENT SHAKING OF THE ENTIRE VEHICLE. YOU MUST SLOW THE VEHICLE TO UNDER UNDER 10 MILES AN HOUR TO REGAIN CONTROL. THIS SAME TYPE OF SITUATION HAPPEN ON AUGUST 4, 2018, WHICH I RETURNED THE VEHICLE TO THE FORD DEALER WHO STATED THEY COULD NOT FIND ANYTHING WRONG, BECAUSE THEY COULD NOT DUPLICATE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118798August 9, 2018
POWER TRAIN, STEERING, SUSPENSION
UNCONTROLLABLE STEERING AFTER DRIVING OVER EXPANSION JOINTS ON THE HIGHWAYS OR ROUGH ROADS OR STREETS. ONCE YOU DRIVE OVER THESE AREAS, THE STEERING WHEEL BEGINS TO VIOLENTLY SHAKE TO THE LEFT THEN THE RIGHT. THE TRUCK IS SHAKING VIOLENTLY AND MAKES IT DIFFICULT TO CONTROL THE VEHICLE. YOU MUST SLOW DOWN TO ALMOST A STOP TO STOP THE VIOLENT SHAKING AND REGAIN CONTROL OF YOUR TRUCK. THIS HAS HAPPEN TWO TIMES IN A ROW AND I WENT STRAIGHT TO THE FORD DEALER WHO REPLACED PARTS. ON THE SECOND TIME THIS HAPPEN, I HAD TO CUT BETWEEN THE HIGHWAY WORKERS BACK BLOCKING TRUCK AND THE HIGHWAY WORKERS REPAIRING THE ROAD BECAUSE I COULD NOT CONTROL THE VEHICLE AT THE HIGHWAY SPEED. IT HAS HAPPEN AGAIN AND THE TRUCK IS BACK IN AT THE FORD DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104178June 27, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD F-350 SD. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BASIL FORD (1540 WALDEN AVE, BUFFALO, NY 14225, (716) 893-1000) WHERE IT WAS DIAGNOSED THAT THE INCORRECT FUEL WAS PLACED IN THE VEHICLE. THE VEHICLE WAS THEN TOWED TO WASHINGTON FORD (507 WASHINGTON RD, WASHINGTON, PA 15301, (724) 223-5100) WHO SPECULATED THAT THERE WAS NO OCTANE IN THE FUEL OR THERE MAY HAVE BEEN WATER OR RUST IN THE FUEL SYSTEM. THE DEALER LATER STATED THAT, WITH FUEL SAMPLES, THEY FOUND METAL SHAVINGS IN THE FUEL SYSTEM AND THE HIGH PRESSURE FUEL PUMP MAY NEED TO BE REPLACED. THE VEHICLE WAS SERVICED BY THE SECOND DEALER, BUT THEY COULD NOT PROVIDE A PERMANENT REMEDY TO REPAIR THE VEHICLE. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER TO DETERMINE IF THE PART WAS AVAILABLE TO PROVIDE TO THE DEALER TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,222. *TT *DT UPDATED 10/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088433April 16, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD F-350. WHILE DRIVING APPROXIMATELY 70 MPH, 'LOSING POWER' DISPLAYED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART AND WAS TOWED TO CLASSIC FORD SMITHFIELD (1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577). THE DEALER DIAGNOSED THE VEHICLE, BUT COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS DUE TO CONTAMINATED FUEL. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT PROVIDED. *TT *DT UPDATED 10/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054256December 12, 2017
STEERING
TL* THE CONTACT OWNS A 2016 FORD F-350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO SHAKE VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MCLEAN FORD OF FREDERICKSBURG, 1279 US-87, FREDRICKBURG, TX 78624), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING DAMPER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051493November 30, 2017
STEERING, WHEELS
TL* THE CONTACT OWNS A 2016 FORD F-350. WHILE TRAVELING 55 MPH, THE STEERING WHEEL BEGAN TO VIBRATE. INITIALLY, THE CONTACT THOUGHT THERE WAS A FLAT TIRE. AFTER PULLING THE VEHICLE OVER TO THE SHOULDER OF THE HIGHWAY, THE CONTACT OBSERVED THE VEHICLE AND DID NOT SEE A FLAT TIRE. THE CONTACT PROCEEDED TO DRIVE ON THE INTERSTATE AT 50 MPH AND THE VIBRATION RECURRED FOR 40 SECONDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. IT WAS UNKNOWN IF THE DEALER OR MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034273October 18, 2017
AIR BAGS, STEERING
TL* THE CONTACT OWNED A 2016 FORD F-350 SD. WHILE DRIVING APPROXIMATELY 68 MPH, THE VEHICLE ERRONEOUSLY MADE A SUDDEN SHARP LEFT TURN. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO AN EMBANKMENT. THE VEHICLE WAS DESTROYED AND THE FRONT END WAS SEVERELY DAMAGED, BUT THE AIR BAGS DID NOT DEPLOY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE LOCAL DEALER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 30,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11033031October 12, 2017
VEHICLE SPEED CONTROL, STEERING
TL* THE CONTACT OWNS A 2016 FORD F-350 SD. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE VEERED TO THE LEFT DRASTICALLY WHILE THE CRUISE CONTROL WAS ACTIVATED. THE CONTACT LOST CONTROL OF THE VEHICLE, CRASHED INTO SOME CONCRETE, AND THEN SPED ACROSS THE ROAD IN THE OPPOSITE DIRECTION OF TWO LANE TRAFFIC ON A FOUR LANE HIGHWAY. THE CONTACT SUSTAINED MINOR BRUISING, BUT DID NOT RECEIVE MEDICAL TREATMENT. A POLICE OFFICER WAS PRESENT, BUT A POLICE REPORT WAS NOT FILED. THE DEALER (SAM WAMPLER'S FREEDOM FORD, 720 S GEORGE NIGH EXPY, MCALESTER, OK 74501, (918) 423-2800) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO RECALL CAMPAIGN. THE MANUFACTURER HAD SEVERAL TSBS REGARDING THE ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, AND POWER TRAIN. THE CONTACT WAS UNCERTAIN IF THE INFORMATION WAS RELATED TO THE FAILURE. THE VEHICLE WAS TOWED TO A YARD AND WAS NOT YET INSPECTED BY THE MANUFACTURER TO DETERMINE THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,200.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11023891September 17, 2017
AIR BAGS
I WAS JUST RECENTLY INVOLVED IN A HEAD ON COLLISION WITH A TREE WHEN I LOST CONTROL OF MY VEHICLE, WHICH IS A NEW 2016 FORD F-350, ON AUGUST 24TH, 2017. THIS ACCIDENT RESULTED IN A TOTAL OF 5 SURGERIES IN LESS THEN 11 DAYS! I HAVE SEVERE TRAUMA & OTHER RELATED INJURIES THAT WILL REQUIRE MORE SURGERIES. THE ENTIRE FRONT END OF MY TRUCK WAS PUSHED BACK ABOUT 2-3 FEET & NONE OF MY AIRBAGS DEPLOYED! NEITHER DRIVER SIDE NOR PASSENGER SIDE AIR BAGS DEPLOYED...LET ALONE ANY OF THE SIDE AIRBAGS! I'VE HAD NO LUCK IN DEALING WITH ANYONE FROM FORD CORPORATE & WOULD LIKE TO KNOW HOW I CAN GET SOMEONE TO HELP ME ADDRESS THIS ISSUE? I'VE CALLED EVERYONE I COULD THINK OF, BUT HAVE HAD NO LUCK. I WAS ACTUALLY TOLD BY FORD CUSTOMER RELATIONS THAT I NEEDED TO READ MY OWNERS MANUAL TO FIND OUT WHY MY AIRBAGS DIDN'T DEPLOY! CAN YOU BELIEVE THAT'S WHAT THEY TOLD ME?! TRUE STORY! I WAS COMPLETELY DUMBFOUNDED BY THEIR COMMENT. SO IF YOU CAN HELP ME, THEN PLEASE FEEL FREE TO CONTACT ME AT: [XXX] OR VIA EMAIL @ [XXX] THANK YOU FOR YOUR TIME & RESPONSE TO THIS MATTER! RESPECTFULLY SUBMITTED- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*DT*DT*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
7
Deaths:
0
#11015355August 15, 2017
FUEL/PROPULSION SYSTEM
THE ANIMAL ARE EATING PLASTIC FUEL LINES CAUSING FUEL LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015415August 15, 2017
FUEL/PROPULSION SYSTEM
VEHICLE HAS 10K MILES ON IT. WAS DRIVING DOWN THE ROAD, VEHICLE SHUT UP, AND WOULD NOT START BACK UP. TOOK TO DEALER, STATED IT WAS A FUEL PUMP PROBLEM, THAT THE FUEL PUMP IN THE TRUCK BLEW UP AND SENT METAL SHREDS THROUGH THE FUEL RAIL SYSTEM AND INTO THE ENGINE. FORD DENIED THE WARRANTY STATING THE FUEL WAS CONTAMINATED WITH TO MUCH WATER. UPON HAVING MY FUEL TESTED, IT WAS DETERMINED IT WAS NOT CONTAMINATED AND THEY PAID 9000 OF REPAIR COST, AND I PAID 1000. I HAVE TWO VEHICLES (THE OTHER WHICH I WILL ALSO MAKE A COMPLAINT AS WELL) AND BOTH VEHICLES HAVE UNSAFETLY SHUT OFF AND LOST POWER. AFTER DOING RESEARCH, THE FUEL PUMP IN THE TRUCKS IN NOT RATED FOR THE LUBRICITY THE DIESEL FUEL IN AMERICA OFFERS. I HAVE SPOKEN TO SEVERAL MECHANICS WHO SAID THE PUMP WILL BLOW UP IF YOU DO NOT USE A FUEL ADDITIVE. FUEL SPECIFICALLY STATES TO USE UNITED STATES ULTRA LOW DIESEL FUEL IN THEIR SYSTEM, AND DOES NOT REQUIRE THEIR CONSUMERS TO USE FUEL ADDITIVES. THE PUMP IS NOT RATED, AND FORD IS PUTTING THESE PUMPS IN THEIR TRUCKS KNOWING THEIR NOT RATED FOR ULSD IN THE UNTIED STATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015417August 15, 2017
FUEL/PROPULSION SYSTEM
VEHICLE HAS 30K MILES ON IT. WAS DRIVING DOWN THE ROAD, VEHICLE SHUT UP, AND WOULD NOT START BACK UP. TOOK TO DEALER, STATED IT WAS A FUEL PUMP PROBLEM, THAT THE FUEL PUMP IN THE TRUCK BLEW UP AND SENT METAL SHREDS THROUGH THE FUEL RAIL SYSTEM AND INTO THE ENGINE. FORD DENIED THE WARRANTY STATING THE FUEL WAS CONTAMINATED WITH TO MUCH WATER. UPON HAVING MY FUEL TESTED, IT WAS DETERMINED IT WAS NOT CONTAMINATED AND THEY PAID 9000 OF REPAIR COST, AND I PAID 1000. I HAVE TWO VEHICLES (THE OTHER WHICH I WILL ALSO MAKE A COMPLAINT AS WELL) AND BOTH VEHICLES HAVE UNSAFETLY SHUT OFF AND LOST POWER. AFTER DOING RESEARCH, THE FUEL PUMP IN THE TRUCKS IN NOT RATED FOR THE LUBRICITY THE DIESEL FUEL IN AMERICA OFFERS. I HAVE SPOKEN TO SEVERAL MECHANICS WHO SAID THE PUMP WILL BLOW UP IF YOU DO NOT USE A FUEL ADDITIVE. FUEL SPECIFICALLY STATES TO USE UNITED STATES ULTRA LOW DIESEL FUEL IN THEIR SYSTEM, AND DOES NOT REQUIRE THEIR CONSUMERS TO USE FUEL ADDITIVES. THE PUMP IS NOT RATED, AND FORD IS PUTTING THESE PUMPS IN THEIR TRUCKS KNOWING THEIR NOT RATED FOR ULSD IN THE UNTIED STATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014989August 14, 2017
TIRES, TIRES:TREAD/BELT
PURCHASED NEW FEDERAL 35-12.5R20 COURAGIA MT TIRE, WHEELS TPMS MOUNTED AND BALANCED INSTALLED ON 2016 F-350 WITH 19340 MILES AT FIRST WE HAD A LOT OF TROUBLE WITH THE TPMS THE DEALER SAID THAT THEY SOMETIMES DON'T WORK AND TO JUST IGNORE THE LIGHT. I KNEW THAT WAS WRONG AND KEPT CHECKING TIRE PRESSURE AT 65 PSI TIRES ROAD ROUGH AND PULLED TO THE RIGHT I TOOK IT TO MY LOCAL SHOP AND THEY CHECKED ALIGNMENT AND SAID IT WAS PERFECT. ALSO SAID A TIRE MUST BE OUT OF ROUND CAUSING THE ROUGH RIDE. DEALER FOR TIRE IS 1,500 MILES AWAY CONTINUED DRIVING VEHICLE AND ON A TRIP IT GOT SO BAD THAT I REMOVED THE TIRE FROM THE TRUCK AND CAME HOME ON THE SPARE AFTER INSPECTING TIRE YOU CAN CLEARLY SEE BROKEN BELT SITUATION TWO OF THE OTHER TIRES ARE SHOWING SAME SIGNS OF PROBLEM CALLED DEALER AND HOT MAJOR RUNAROUND AFTER TWO WEEKS GOT A PERSONS CELL PHONE NUMBER SHE IS TRYING TO HELP. IT SAYS HER COMPANY WON'T ALLOW CERTAIN THINGS SO I PAID 160 TO SHIP TIRES TO UTAH. 2,000 MILES AWAY TO SEE IF THEY WILL GIVE ME ANY CREDIT TOWARDS NEW TIRES CALLS AND EMAILS TO FEDERAL TIRE COMPANY GO UNANSWERED ANTHEM TIRE WILL NOT GIVE ME THE NAME OF THEIR DISTRIBUTOR I FEEL LIKE THEY ARE GOING TO MAKE IT SO DIFFICULT THAT PEOPLE WILL JUST GIVE UP, THEY'RE SHOULD BE WARRANTY INFO GIVEN WITH EACH NEW TIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014987August 14, 2017
TIRES, TIRES:TREAD/BELT
PURCHASED NEW FEDERAL 35-12.5R20 COURAGIA MT TIRE, WHEELS TPMS MOUNTED AND BALANCED INSTALLED ON 2016 F-350 WITH 19340 MILES AT FIRST WE HAD A LOT OF TROUBLE WITH THE TPMS THE DEALER SAID THAT THEY SOMETIMES DON'T WORK AND TO JUST IGNORE THE LIGHT. I KNEW THAT WAS WRONG AND KEPT CHECKING TIRE PRESSURE AT 65 PSI TIRES ROAD ROUGH AND PULLED TO THE RIGHT I TOOK IT TO MY LOCAL SHOP AND THEY CHECKED ALIGNMENT AND SAID IT WAS PERFECT. ALSO SAID A TIRE MUST BE OUT OF ROUND CAUSING THE ROUGH RIDE. DEALER FOR TIRE IS 1,500 MILES AWAY CONTINUED DRIVING VEHICLE AND ON A TRIP IT GOT SO BAD THAT I REMOVED THE TIRE FROM THE TRUCK AND CAME HOME ON THE SPARE AFTER INSPECTING TIRE YOU CAN CLEARLY SEE BROKEN BELT SITUATION TWO OF THE OTHER TIRES ARE SHOWING SAME SIGNS OF PROBLEM CALLED DEALER AND HOT MAJOR RUNAROUND AFTER TWO WEEKS GOT A PERSONS CELL PHONE NUMBER SHE IS TRYING TO HELP. IT SAYS HER COMPANY WON'T ALLOW CERTAIN THINGS SO I PAID 160 TO SHIP TIRES TO UTAH. 2,000 MILES AWAY TO SEE IF THEY WILL GIVE ME ANY CREDIT TOWARDS NEW TIRES CALLS AND EMAILS TO FEDERAL TIRE COMPANY GO UNANSWERED ANTHEM TIRE WILL NOT GIVE ME THE NAME OF THEIR DISTRIBUTOR I FEEL LIKE THEY ARE GOING TO MAKE IT SO DIFFICULT THAT PEOPLE WILL JUST GIVE UP, THEY'RE SHOULD BE WARRANTY INFO GIVEN WITH EACH NEW TIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014988August 14, 2017
TIRES, TIRES:TREAD/BELT
PURCHASED NEW FEDERAL 35-12.5R20 COURAGIA MT TIRE, WHEELS TPMS MOUNTED AND BALANCED INSTALLED ON 2016 F-350 WITH 19340 MILES AT FIRST WE HAD A LOT OF TROUBLE WITH THE TPMS THE DEALER SAID THAT THEY SOMETIMES DON'T WORK AND TO JUST IGNORE THE LIGHT. I KNEW THAT WAS WRONG AND KEPT CHECKING TIRE PRESSURE AT 65 PSI TIRES ROAD ROUGH AND PULLED TO THE RIGHT I TOOK IT TO MY LOCAL SHOP AND THEY CHECKED ALIGNMENT AND SAID IT WAS PERFECT. ALSO SAID A TIRE MUST BE OUT OF ROUND CAUSING THE ROUGH RIDE. DEALER FOR TIRE IS 1,500 MILES AWAY CONTINUED DRIVING VEHICLE AND ON A TRIP IT GOT SO BAD THAT I REMOVED THE TIRE FROM THE TRUCK AND CAME HOME ON THE SPARE AFTER INSPECTING TIRE YOU CAN CLEARLY SEE BROKEN BELT SITUATION TWO OF THE OTHER TIRES ARE SHOWING SAME SIGNS OF PROBLEM CALLED DEALER AND HOT MAJOR RUNAROUND AFTER TWO WEEKS GOT A PERSONS CELL PHONE NUMBER SHE IS TRYING TO HELP. IT SAYS HER COMPANY WON'T ALLOW CERTAIN THINGS SO I PAID 160 TO SHIP TIRES TO UTAH. 2,000 MILES AWAY TO SEE IF THEY WILL GIVE ME ANY CREDIT TOWARDS NEW TIRES CALLS AND EMAILS TO FEDERAL TIRE COMPANY GO UNANSWERED ANTHEM TIRE WILL NOT GIVE ME THE NAME OF THEIR DISTRIBUTOR I FEEL LIKE THEY ARE GOING TO MAKE IT SO DIFFICULT THAT PEOPLE WILL JUST GIVE UP, THEY'RE SHOULD BE WARRANTY INFO GIVEN WITH EACH NEW TIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005832July 17, 2017
ENGINE
AT APPROX. 4600 MILES THE ENGINE STARTED TO SHAKE VIOLENTLY A COUPLE OF MILES AFTER THE EMISSION REGENERATION STARTED. FORD HAS A SERVICE BULLETIN ON THIS ISSUE FOR F350 SUPER DUTY TRUCKS BUILT IN 2016. APPARENTLY THE COMPUTER INCREASES THE FUEL IN ONE SIDE OF THE CYLINDER HEAD IN ORDER TO BURN OFF THE SOOT ON THE EMISSION FILTER. THIS CAUSES THE ENGINE TO BACK FIRE CONTINUALLY. THE FIRST TIME IT HAPPENED WE THOUGHT THAT THE EXHAUST FELL OFF IT SOUNDED SO BAD. THE SHAKING GOT TO BE SO BAD THAT WE HAD TO PULL OFF TO THE SIDE OF THE ROAD AND TURN OFF THE ENGINE WHEN IT HAPPENS. THE TRUCK WAS IN THREE TIMES FOR SERVICE AT 5985, 10669 AND 15210. FIRST, FORD DID A SOFTWARE UPDATE. THE SECOND TIME IT WAS IN FOR REPAIR, THE DEALER PULLED OFF THE CYLINDER HEAD AND REPLACED IT. THAT DIDN'T WORK EITHER. NOW, FORD HAS DECIDED TO REPLACE THE ENTIRE ENGINE. IT TAKES ABOUT 5000 MILES FOR THE ISSUE STARTS HAPPENING, SO WE WILL SEE IF THE NEW ENGINE DOES THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002615July 1, 2017
STEERING, SUSPENSION
I WAS DRIVING DOWN HIGHWAY 101 AND HIT A BUMP GOING APPROXIMATELY 65 MPH. THERE WERE 4 ADULT MALES IN THE TRUCK. AFTER I HIT A BUMP IN THE ROAD, MY STEERING WHEEL STARTED SHAKING "VIOLENTLY." EVERYONE IN THE TRUCK WAS SCARED. I TOOK MY FOOT OFF THE GAS AND STARTED SLOWING DOWN. WHEN THE TRUCK GOT TO ABOUT 35 MPH, THE VIOLENT SHAKING STOPPED. ON MY RETURN BACK HOME ON THE SAME TRIP, AGAIN THE SAME EXACT SITUATION HAPPENED WHEN I DROVE OVER A LANE DIVIDER. MY STEERING WHEEL IS NOW OUT OF ALIGNMENT FROM WHEN I BOUGHT THE TRUCK ABOUT 1 1/2 YEARS AGO. I TOOK MY TRUCK TO HARPER MOTORS IN EUREKA, CA (ROBERT BARRERA SERVICE MANAGER 707-443-7311) TO BE CHECKED OUT ON JUNE 28, 2017. THE R/O NUMBER WAS 785884/1. THEIR RESULT WAS THE FOLLOWING AND DOCUMENTED "CUSTOMER STATES AROUND 60-65 MPH SLIGHT RIGHT TURN OVER LANE DIVIDERS FRONT END SHOOK HEAVILY HAS HAPPENED TWICE. CHECK AND ADVISE. WORK PERFORMED BY TOM CURTIS. TEST DROVE UNIT TO TRINIDAD AND BACK UNABLE TO VERIFY CONCERN. INSPECT FRONT SUSPENSION ALL COMPONENTS LOOK GOOD. NO CONCERNS FOUND MADE CUSTOMER AWARE." NOTHING WAS DONE TO MY TRUCK TO ADDRESS THIS ISSUE NOR WAS MY STEERING WHEEL PLACED BACK INTO ALIGNMENT. I HAVE DONE MY RESEARCH AND KNOW THIS IS CALLED THE "DEATH WOBBLE." IT SHOULD BE NOTED THAT LESS THAN 1 WEEK PRIOR TO THIS HAPPENING, I TOOK MY TRUCK INTO HARPER MOTORS FOR A FULL INSPECTION AND OIL CHANGE. AT THAT TIME, MY TIRE PRESSURE WAS ALSO CHECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001272June 25, 2017
SERVICE BRAKES, POWER TRAIN
THE VEHICLE WAS PARKED ON AN INCLINE, WITH THE FRONT OF THE TRUCK POINTING UP THE SLOPE. THE TRANSMISSION WAS SHIFTED FROM DRIVE TO NEUTRAL, THE PARKING BRAKE WAS APPLIED, AND THEN THE TRANSMISSION WAS SHIFTED FROM NEUTRAL TO PARK. THE VEHICLE WAS LEFT UNATTENDED, AND SHORTLY AFTER THAT, IT ROLLED 10-15 FEET BACKWARDS, WITH THE TRANSMISSION IN PARK, AND THE PARKING BRAKE FULLY APPLIED. IT WAS FOUND STOPPED ON LEVEL GROUND. UPON REALIZING WHAT HAPPENED, I REPEATED THE PARKING PROCESS USING THE SAME SHIFT SEQUENCE, D-N-P, WITH THE SAME RESULTS. ADDITIONALLY, I TRIED PARKING THE TRUCK POINTING DOWN A SLOPE. IN THIS SITUATION, THE TRUCK ROLLED FORWARD, AND HAD TO BE STOPPED USING THE BRAKE PEDAL. I IMMEDIATELY TOOK THE TRUCK TO THE DEALER WHO I BOUGHT IT FROM. THEY COULD NOT REPLICATE THE PROBLEM AND TOOK NO ACTION TO INVESTIGATE OR REPAIR THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959002March 6, 2017
VISIBILITY/WIPER
HEATED REAR WINDOW GLASS SHATTERED. SMALL PIECES OF GLASS ALL OVER INTERIOR. VEHICLE WAS STATIONARY, NOT RUNNING, JUST SITTING IN DRIVEWAY AT THE TIME IT SHATTERED. GLASS WAS NOT IMPACTED BY ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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