Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#702186January 13, 1999
VEHICLE SPEED CONTROL
ACCELERATOR STICKS WHEN DEPARTING FROM STOP. WILL SUDDENLY RELEASE AND VEHICLE ACCELERATES EXCESSIVELY. ENGINE AT TIMES WILL HESITATE WHEN ACCELERATING FROM STOP. VERY DANGEROUS WHEN ATTEMPTING TO MERGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#543377January 12, 1999
SEAT BELTS:FRONT:RETRACTOR
PASSENGER SIDE SEATBELT BEGAN TO TIGHTEN ON PASSENGER, THE SEAT BELT WOULD NOT LOOSEN AND HAD TO BE CUT OFF. VEHICLE TAKEN TO THE DEALER WHERE THERE WERE NO PART AVAILABLE TO REPAIR THE SEATBELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#833226January 8, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
HYDRAULIC HATCHBACK COLLAPSED AND SHATTERED THE REAR WINDOW. DEALER HAS SEEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701792January 1, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE GASOLINE PEDAL ON MY 1998 EXPLORER SEPARATED FROM ITS MOUNTING BRACKET, MAKING IT UNSAFE TO OPERATE THE VEHICLE. VEHICLE TOWED TO DEALER. SINCE FAILURE OCCURRED ON NEW YEAR'S DAY, WILL NOT BE ABLE TO CONTACT DEALER UNTIL 2 JANUARY 1999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701615December 27, 1998
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE OCCASIONALLY HESITATES OR STALLS UPON REACCELERATION AFTER COMING TO A STOP AT INTERSECTIONS. POSSIBLE DANGER OF BEING IN HEAVY TRAFFIC WHEN STALL OCCURS - POTENTIAL ACCIDENT. DEALERSHIP SERVICE DEPARTMENT KEPT VEHICLE 2 DAYS AFTER ONE OCCURRENCE AND COULD NOT DUPLICATE THE PROBLEM, BUT INDICATED THAT THEY WERE AWARE OF THIS SAME PROBLEM IN OTHER EXPLORERS. THE HESITATION OR STALLING USUALLY HAPPENS AFTER CRUISING ON THE FREEWAY AT 60 - 70 MPH THEN GETTING OFF AT AN EXIT AND STOPPING AT AN INTERSECTION. WHEN REACCELERATING THE ENGINE SOMETIMES EITHER HESITATES BADLY THEN RESUMES NORMAL OPERATION OR STALLS COMPLETELY - USUALLY IN THE MIDDLE OF THE INTERSECTION - REQUIRING RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832340December 16, 1998
UNKNOWN OR OTHER
CONSUMER SAYS THE NAVIGATIONAL TEMPERATURE SYSTEM ABOVE THE REAR VIEW MIRROR FLASH A BRIGHT LIGHT. WHEN THE OUTSIDE TEMPERATURE REACHES BELOW 38 DEGREES LIGHT IS SO INTENSE THAT WHEN FLASHING IT IS BLINDING WHILE DRIVING, IT OBSTRUCTS THE CONSUMER'S VIEW. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#543055December 16, 1998
POWER TRAIN:AUTOMATIC TRANSMISSION
ORIGINAL TRANSMISSION FAILED AND REPLACED, NEW TRANSMISSION FAILED SEVERAL TIMES CAUSING LEAK PRIOR TO REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832172December 11, 1998
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
WHILE DRIVING NOTICED SMOKE COMING FROM THE EXHAUST SYSTEM WITHOUT PRIOR WARNING THE VEHICLE STARTED TO LOSE POWER. TOOK THE VEHICLE FOR SERVICE, AND THE CONSUMER HAD PROBLEMS WITH THE ENGINE HEAD GASKET, THE DEALER REPLACED THE ENGINE, AND THERE WAS A PROBLEM WITH THE OXYGEN SENSOR. VEHICLE HAS BEEN IN THE SHOP FOR REPAIR SERVICE EIGHT TIMES, AND THE DEALER STILL CAN'T DETERMINE THE PROBLEM. VEHICLE IS BACK IN THE SHOP FOR REPAIR SERVICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832081December 9, 1998
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE PULLING OUT THE VEHICLE WILL HESITATE WHICH MAY CAUSE AN ACCIDENT. CAUSE UNKNOWN. BEEN TO DEALER, BUT DEALER CANNOT DETERMINE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#831948December 8, 1998
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN ACCELERATOR IS APPLIED, IT WOULD STICK. MAINLY STICKING WHEN WEATHER IS COLD. HAVE TAKEN TO DEALER AT LEAST 3 TIMES. WAS INFORMED IF STILL STICKING IT WAS MADE LIKE THAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#831763December 4, 1998
SEATS
THE DRIVER'S SEAT MECHANISM CANNOT MOVE BACK MORE THAN 10 INCHES WHICH PUT THE CONSUMER IN DANGER OF THE AIRBAG IF IT WAS TO DEPLOY. MFR CANNOT SOLVE THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700953November 28, 1998
ELECTRICAL SYSTEM:IGNITION
WHEN I TRY TO START THE TRUCK, THE THEFT LIGHT FLASHES AT ME AND WON'T ALLOW THE TRUCK TO START. THIS HAS ALREADY BEEN TOWED TO THE DEALER ONCE AND THEY RE-PROGRAMED THE THEFT SYSTEM. THEY ACCUSED ME OF STICKING ANOTHER KEY IN THE IGNITION. I AM THE ONLY ONE THAT DRIVES THIS TRUCK. THANK GOD, WE ONLY HAVE ONE FORD- THIS ONE! I KNOW THE DIFFERENCE BETWEEN A FORD AND A GM KEY. I NEVER STUCK ANY OTHER KEYS IN THE IGNITION. IT HAPPENED AGAIN 6 DAYS AFTER THE DEALER RE-PROGRAMMED THE SYSTEM. NOW I HAVE TO HAVE THE TRUCK TOWED AGAIN! PLEASE HELP. I THINK THERE IS A PROBLEM. I NEVER KNOW IF THE TRUCK WILL START WHEN I DRIVE SOMEWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#542726November 24, 1998
AIR BAGS
DURING COLLISION NO DEPLOYMENT OF AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#831299November 24, 1998
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE VEHICLE WAS IN PARK A FIRE STARTED IN THE ENGINE COMPARTMENT AREA ,CAUSE UNKNOWN. DEALER CANNOT IDENTIFY THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#700870November 24, 1998
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL STICKS WHEN CAR IS FIRST STARTED. DEPRESSING THE GAS PEDAL DOES NOT ACTIVATE THE FORWARD MOTION. THEN THE PEDAL ENGAGES AND THE CAR BUCKS FORWARD, ACCELERATING TOO QUICKLY. THIS WOULD BE DANGEROUS IF THE FRONT OF THE VEHICLE WERE TOO CLOSE TO A STATIONERY OBJECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700878November 24, 1998
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
REAR WINDSHIELD WIPER MOTOR KEEPS SHORTING OUT HAS BURN FOUR MOTORS COMPLETLY UP. NOW TOTAL SYSTEM OUT. NO DOOR LOCKS, WINDOWS, SEATS OR ANYTHING ELECTRIC. CAN SMELL BURNING WIRES. FORD WILL NOT DO REPLACEMENT OR BUYBACK. THEIR SOLUTION IS TO BRING IT IN ONCE A MONTH FOR A NEW MOTOR, SOONER OR LATER IT WILL QUIT BURNING THEM UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700845November 23, 1998
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
98 FORD EXPLORER - 1. GAS PEDAL STICKS, SO FORCE MUST BE USED TO GET MOVING... DEALER ORDERED NEW THROTTLE BODY. 2. LOUD SQUEL FROM FRONT BRAKES (CONSTANT AND LOUD ENOUGH TO FRIGHTEN PEOPLE WALKING ALONG ROAD), DEALER CLEANED BRAKES, BUT NOISE RETURNED AFTER JUST 200 MILE,... WAITING FOR APPOINTMENT WITH DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700822November 22, 1998
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE VEHICLE RANDOMLY STALLS AFTER SLOWING DOWN OR COMING TO A STOP. WHEN I ACCELERATE AFTER SLOWING TO A STOP OR COMMING TO A COMPLETE STOP, THE TRUCK HESITATES/STALLS AND THEN KICKS IN AND GOES. TRUCK HAS BEEN TO DEALER 4 TIMES, BUT HE CAN'T FIX BECAUSE HE CAN'T DUPLICATE THE PROBLEM. IT HAPPENS VERY RANDOMLY. IT MAY HAPPEN 2-3 TIMES A WEEK AND THEN NOT AGAIN FOR 3-4 WEEKS. THIS VEHICLE IS VERY UNSAFE. IT HAS HAPPENED MANY TIMES WHEN TURNING LEFT ACROSS ON-COMMING TRAFFIC. IF THIS PROBLEM IS NOT FIXED, I WILL BE HIT SOME DAY!!! FORD WASN'T VERY HELPFUL. THE DEALER SUGGESTED I CALL THE 800 NUMBER IN MY BOOK. I REPORTED THIS DIRECTLY TO FORD ON THE 800 NUMBER AND NEVER HEARD FROM FORD OR THE DEALER. FORD SAID THAT THEY WOULD CONTACT THE DEALER AND THEY WOULD WORK ON THE PROBLEM. THE DEALER I AM WORKING WITH IN NOT THE ONE I PURCHASED THE VEHICLE FROM. THE SERVICING DEALER IS KINGS FORD 9555 KINGS AUTOMALL DRIVE CINCINNATI OH 45249 513-697-2414.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700823November 22, 1998
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I HAVE THE 6 DISC CHANGER 91P EDDIE BAUER RADIO WITH CONTROLS ON THE STEERING WHEEL. AT TIMES, WHEN I USE THE CONTROLS ON THE STEERING WHEEL TO TURN UP THE VOLUME, THE VOLUME SHOOTS ALL THE WAY UP AND I HAVE TO USE THE KNOB ON THE RADIO TO TURN THE VOLUME DOWN. ANOTHER PROBLEM IS THE RADIO STATIONS LOCK UP. THE RADIO GETS "LOCKED UP" AND I HAVE TO TURN IT OFF AND THEN BACK ON TO CLEAR THE PROBLEM. THE DEALER HAS HAD THE TRUCK AT LEAST 4 TIMES AND CAN'T DUPLICATE THE PROBLEM. IT IS A RANDOM PROBLEM. THE SERVICING DEALER IS KINGS FORD AT 9555 KINGS AUTOMALL DRIVE CINCINNATI OH 45249 513-697-2414. THEY ACT LIKE THEY DON'T CARE SINCE THEY CAN'T DUPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#542626November 18, 1998
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING: STEERING WHEEL/HANDLE BAR, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TRANSMISSION FAILED DUE TO BROKEN SUPPORT, HOWEVER VIBRATIONS IN DRIVETRAIN PRIOR TO FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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