Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10214299January 9, 2008
SUSPENSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2002 FORD EXPLORER FRONT AND REAR WHEEL BEARING REPLACEMENT. BACK RIGHT WHEEL BEARING FAILED CAUSING DAMAGE TO THE AXLE, BREAKS AND WHEEL DRUM. FRONT LEFT WHEEL BEARING FAILED. IN BOTH OCCASIONS NOISES WERE HEARD. IN REGARDS TO BE BACK WHEEL BEARING THE TIRE ALMOST CAME OFF AND THE WHEEL FROZE. THIS OCCURRED WHILE ON A MAJOR INTERSTATE TRAVELING AT A SPEED OF 65 MILES AN HOUR. BACK WHEEL BEARING, AXLE, DRUM AND BRAKES REPLACED AT A FORD DEALER, COSTING OVER $1700 DOLLARS. FRONT WHEEL BEARING BEGAN MAKING A THUMPING NOISE AND WAS REPLACED AT A LOCAL MECHANIC COSTING $500. IN CONTACTING FORD I WAS TOLD THERE WAS NOTHING THEY COULD DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214158January 8, 2008
SUSPENSION:REAR:AXLE:SPINDLE, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), SUSPENSION:FRONT:WHEEL BEARING
CURRENTLY OWN A 2002 EXPLORER XLT WITH ONLY 65K MILES ON IT. THE TRANSMISSION IS IN NEED OF A REBUILD BECAUSE IS SLIP FROM TIME TO TIME. THE REAR DIFFERENTIAL SEALS ARE LEAKING. THE ENTIRE REAR OF THE VEHICLE MAKES A HUMMING NOISE SO I SUSPECT THAT A REAR BEARING IS GOING BAD. NOT TO MENTION THE 4WHEEL DRIVE SYSTEM HAS NOT WORKED SINCE I BOUGHT IT A LITTLE OVER A YEAR AGO. I'VE HAD INTERMITTENT ISSUES WITH THE AIR BAG CONTROL MODULE AND ALSO THE BACKUP ALARM SYSTEM. THERE IS NOTHING BUT POOR WRITE-UPS ABOUT THIS TRUCK ALL OVER THE INTERNET. ALL THE SAME PROBLEMS I'M EXPERIENCING ARE PROBLEMS MANY OTHER DRIVERS HAVE ALSO HAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214231January 8, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A COOLANT LEAK IN THE INTAKE MANIFOLD. THERE IS AN EXTENDED COVERAGE PROGRAM THAT WAS INITIATED IN CLASS ACTION LAWSUIT NUMBER 05N04. THE CONTACT IS CURRENTLY EXPERIENCING THE SAME FAILURE MENTIONED WITHIN THE LAWSUIT. FORD STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND THE REPAIR WOULD COST $800. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 103,000. UPDATED 03/05/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214092January 7, 2008
STRUCTURE:BODY:TAILGATE
CRACKS APPEARING ON THE TAILGATE OF 2002 FORD EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214111January 7, 2008
SUSPENSION:FRONT:WHEEL BEARING
WHEEL BEARING WENT BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213770January 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY 2002 FORD EXPLORER HAS FAILED. IT WILL NOT SHIFT FROM SECOND TO THIRD GEAR, AND THE TOP SPEED I CAN GO IT 20 TO 30 MPH. THOUGH TRANSMISSION PROBLEMS HAPPEN FREQUENTLY, I KNOW THAT THIS IS NOT AN ISOLATED INCIDENT. I HAVE MADE THIS COMPLAINT NOT SO MUCH FOR MYSELF BUT ON BEHALF OF ALL OWNERS OF FORD EXPLORERS. WHILE I WAS RESEARCHING 2002 FORD EXPLORER TRANSMISSION PROBLEMS, I CAME ACROSS THE WEBSITE WWW.CARCOMPLAINTS.COM. ON THIS WEBSITE THERE ARE 247 COMPLAINTS ABOUT THE 2002 EXPLORER'S TRANSMISSION HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/INDEX.SHTML MORE SPECIFICALLY, THERE WERE MANY TRANSMISSION FAILURES THAT INVOLVED THE THIRD GEAR OR THE ENTIRE TRANSMISSION. HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/ THIS ALL SEEMS LIKE IT MAKES SENSE, BUT WHEN WE LOOK TO THE 2001 EXPLORER'S COMPLAINTS THERE ARE FAR FEWER HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2001/INDEX.SHTML AND THE 2003 HAS FEWER TRANSMISSION COMPLAINTS AS WELL. HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2003/INDEX.SHTML ADDITIONALLY THE 2003 HAS NO COMPLAINTS ABOUT THE SWITCH FROM SECOND TO THIRD GEAR LIKE THE 2002 DOES. HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2003/TRANSMISSION/INDEX.SHTML ADDITIONALLY, THE HOME PAGE OF WWW.CARCOMPLAINTS.COM HAS THE TOP 5 COMPLAINTS OF THE PAST 90 DAYS, AND THE FORD EXPLORER'S TRASMISSION RANKS 2ND. THERE IS A PROBLEM. A HUGE PROBLEM. HTTP://WWW.CARCOMPLAINTS.COM/INDEX.SHTML MY EXPLORER IS CURRENTLY BEING FIXED, AND I RESEARCHED THIS ONCE THE MECHANIC GAVE ME THE QUOTE. ALL OF THIS BEING SAID, WITH ALL OF THESE LINKS AS PROOF, I THINK IT'S TIME THAT FORD RECALLS THE 2002 EXPLORER DUE TO SEVERE AND COSTLY TRANSMISSION PROBLEMS. PLEASE HELP IN THIS WORTHY CAUSE. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213788January 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION OVERDRIVE LIGHT IS BLINKING AND ILLUMINATED AND JERKS BETWEEN 2ND AND 3RD GEAR. THIS PROBLEM IS CLEARLY A DEFECT AS THE IDENTICAL PROBLEM IS POSTED ALL OVER THE INTERNET. THE ERROR CODE FOR THE SERVICE ENGINE LIGHT POINTS TO THE SOLENOID. THERE SHOULD BE A RECALL ISSUED BEFORE SOMEBODY'S TRANSMISSION FAILS AND CAUSES A DEATH. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213793January 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
"O/D OFF" LIGHT BEGAN FLASHING RAPIDLY. APPARENTLY TRIPPED BY A FAILED SOLENOID B VALVE BODY. THE VALVE BODY OF SOLENOID B (THE ONE CONTROLLING 1ST AND OD, WHICH TOGETHER CONSTITUTE 3RD GEAR) IS A KNOWN FAULTY PART. THIS CAN ALSO BE ASSOCIATED WITH A FAILED EPC VALVE, WHICH IS USUALLY REPLACED AT THE SAME TIME AS THE SOLENOID. ACCORDING TO AUTO PROFESSIONALS, THIS IS A COMMON ISSUE WITH FORD LIGHT TRUCK AUTOMATIC TRANSMISSIONS. THE AVERAGE COST OF RESOLUTION IS APPROXIMATELY $1200. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213680January 4, 2008
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
FORD RECALL#05S28 (SPEED CONTROL DEACTIVATION SWITCH). POSSIBLE UNDERHOOD FIRE IF NOT REPAIRED. NOTIFIED IN AUG. 2007 IT IS NOW JAN. 2008 AND THE CONDITION HAS NOT BEEN CORRECTED. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213704January 4, 2008
WHEELS:MULTI PIECE
LOUD VIBRATING NOISE FROM TIRE...RIGHT REAR WHEEL BEARING FAILED IN JUNE OF 2007, REPLACED. FRONT LEFT WHEEL BEARING IS FAILING NOW, JANUARY 2008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213537January 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN MY 2002 FORD EXPLORER HAS A HISTORY ON INTERMITTENT PROBLEMS THAT THE FORD DEALER WAS NOT ABLE TO REPLICATE. THEREFORE NO REPAIRS HAVE EVER TAKEN PLACE. THIS HAS BEE A SAFETY ISSUE AS THE CAR FAIL TO SHIFT IN THE MIDDLE OF AN INTERSECTION, OR WHEN I ATTEMPT TO PASS ANOTHER VEHICLE. AT OTHER TIMES THE CAR WILL LURCH FORWARD OR BACKWARD WHEN PLACING OR REMOVING THE CAR FROM PARK. RECENTLY THE TRANSMISSION LOST 5TH GEAR AND I AM TOLD BY THE DEALER THAT I NEED TO RE-BUILD THE TRANSMISSION AT MY COST DESPITE THE LONG HISTORY OF PROBLEMS I HAVE EXPERIENCED.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213605January 3, 2008
AIR BAGS
ON 12/23/07 MY IN-LAWS WERE INVOLVED IN A ROLLOVER CRASH OF A 2002 FORD EXPLORER. MY WIFE AND I WITNESSED THE ENTIRE ACCIDENT AS WE WERE FOLLOWING MY IN-LAWS HOME FROM CHURCH. A CARDBOARD BOX WAS IN THE ROADWAY, AND MY MOTHER-IN-LAW TOOK ACTION TO MISS THE BOX. SHE STEERED AROUND THE BOX, BUT WHEN SHE TRIED TO CORRECT THE VEHICLE IT GOT SIDEWAYS AND THE FRONT DRIVER'S SIDE TIRE ASSEMBLY BROKE AWAY AND THE VEHICLE BEGAN TO FLIP. THE ROOF CRUSHED ABOUT 15 INCHES, THE AIRBAGS DID NOT DEPLOY AND OF COURSE THE FRONT WHEEL HAD BROKEN AWAY. MY FATHER-IN-LAW ESCAPED WITH A FEW BROKEN RIBS, BUT MY MOTHER-IN-LAW IS IN INTENSIVE CARE WITH SEVERAL INJURIES. I KNOW YOU HAVE HAD SEVERAL COMPLAINTS ABOUT FORD EXPLORERS, BUT ISN'T IT TIME TO DO SOMETHING ABOUT IT BEFORE SOMEONE ELSE GETS SERIOUSLY INJURED OR EVEN KILLED?*CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10213393January 2, 2008
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), STEERING
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE SHIFT GEAR DETACHED FROM THE STEERING COLUMN WHEN BEING SHIFTED OUT OF PARK. IN ADDITION, THE KEY WOULD NOT TURN. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. AS OF JANUARY 2, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE VIN AND ENGINE SIZE WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 69,000. UPDATED 01-29-08. *KB THE CONSUMER STATED CONTACTED FORD CUSTOMER RELATIONS SEVERAL TIMES AND INFORMED TO BRING TO A FORD DEALERSHIP IN TURN FORD INFORMED THE CONSUMER THERE WAS NOTHING THEY COULD DO DUE TO THE FACT THE VEHICLE'S WARRANTY HAD EXPIRED. UPDATED 01/29/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213438January 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLT 4WD TRANSMISSION IS SLIPPING SHIFTING FROM 2ND TO 3RD GEAR. THE O/D LIGHT AND SERVICE ENGINE SOON LIGHT ARE ON. THERE ARE ONLY 66,000 MILES ON THE CAR. ALL MAINTENANCE HAS BEEN DONE AS DIRECTED. MANY COMPLAINTS OF THIS HAVE BEEN FOUND AND NOTED. I HAD A LICENSED MECHANIC "ADJUST" THE BANDS ON THE TRANSMISSION AND THAT STOPPED THE PROBLEM FOR ABOUT A MONTH.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213505January 2, 2008
VEHICLE SPEED CONTROL
RECEIVED A LETTER DATED 8/07 THAT THE SPEED CONTROL OF MY VEHICLE,2002 FORD EXPLORER SPORT TRACK, COULD CAUSE A FIRE EVEN WHEN ENGINE TURNED OFF. A MONTH PASSES OR TWO BEFORE I WAS ABLE TO TAKE MY TRUCK TO HAVE THE SPEED CONTROL DISCONNECTED. AT THIS TIME THE GRUBBS SHOP MANAGER INFORMED ME THAT CURRENTLY NO PARTS WERE AVAILABLE TO FIX THE SPEED CONTROL. I SHOULD THINK THAT SINCE 8/07 THERE HAS BEEN TIME FOR THE FORD MOTOR COMPANY TO GET THESE PROBLEMS TAKEN CARE OF, AND SINCE I USED TO USE MY SPEED CONTROL HEAVILY I'M TIRED OF THIS WAITING WITHOUT ANY NOTIFICATION FROM THE PARENT COMPANY SO I' COMPLAINING.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212996December 27, 2007
SUSPENSION:FRONT:WHEEL BEARING, POWER TRAIN:AXLE HUBS, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
WHEEL BEARING FAILURES-4 IN A 6 MONTH PERIOD OF TIME-COST OVER 1700.00 TOO HAVE THESE REPAIRS-FORD WILL NOT HELP OUT AND THERE CUSTOMER SERVICE IS A JOKE. I HAVE A CHILD THAT IS ALWAYS WITH ME AND 2 TIMES IT COULD HAVE BEEN BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213012December 27, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
NOTICED HARSH SHIFTING INTO REVERSE AND FROM 3RD TO 4TH GEARS ON 02 FORD EXPLORER 2WD WITH 48,000 MILES. REQUIRED REBUILT TRANSMISSION AT COST OF $2124.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212693December 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
I TRIED TO PUT MY 2002 FORD EXPLORER XLT, 4WD, 4DOOR IN THE "P" PARK POSITION AND MY LEVER BROKE, PART # 5L2Z-3CS29-A I AM A 47 YEAR OLD STAY AT HOME MOM THAT DOES NOT ABUSE MY VEHICLE. I MAINTAIN MY VEHICLE ON A SET SCHEDULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212706December 26, 2007
VISIBILITY:GLASS, SIDE/REAR
OPENED THE LIFTGLASS ON THE REAR OF THE VEHICLE AND THE GLASS SHATTERED. NO EXCESSIVE FORCE WAS USED. CONTACTED FORD DEALERSHIP AND SAID THAT IT WAS MY RESPONSIBILITY SINCE THE RECALL REPAIR HAD BEEN PERFORMED 6 MONTHS AGO. I AM PAYING FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212270December 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. AFTER RESEARCH, IT APPEARS THERE ARE SEVERAL ISSUES DEALING WITH THIS SIMILAR ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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