Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10218427February 18, 2008
SUSPENSION
I, TOO AM APPARENTLY A FORD EXPLORER LOOSE WHEEL BEARING VICTIM. UNLIKE MOST OF THE COMPLAINTS I'VE READ, I ONLY HAVE 42,000 MI. ON MY TRUCK. MY MECHANIC ALSO INDICATED THAT HE'S SEEING MANY OF THESE CASES AND THAT FORD SHOULD BE STEPPING UP IN THE NAME OF SAFETY TO RECALL THIS DEFECTIVE ITEM BEFORE SERIOUS INJURY OCCURS AND THE TSA SHOULD BE FORCING THEM TO DO SO. IT IS OUTRAGEOUS THAT A PART THAT SHOULD LAST A MINIMUM OF 100,000 MI IS GOING TO COST ME IN EXCESS OF $700! IS FORD SIMPLY USING LESS EXPENSIVE PARTS BECAUSE MOST PEOPLE DO NOT CARRY AN EXTENDED WARRANTY AFTER 5 YEARS? IN ADDITION TO FILING A COMPLAINT HERE, I STRONGLY ENCOURAGE YOU TO DISCUSS THIS WITH YOUR INSURANCE COMPANY. THEY ARE A MUCH LOUDER VOICE SINCE THEY DO NOT WANT TO PAY OUT UNNECESSARY CLAIMS. FORD DOES NOT WANT TO ALERT THE PUBLIC TO A SAFETY ISSUE PRIOR TO SOMEONE BEING KILLED, NOR DO THEY VOLUNTARILY WISH TO ASSUME THIS EXPENSE IF THE PUBLIC SIMPLY GOES OUT AND PAYS $700 TO FIX IT. I'M SO FIRED UP, I MAY ATTEMPT TO REACH OUT TO THE MEDIA. FORD & TSA. MY INSURANCE COMPANY JUST CALLED BACK AND THEY ARE CONCERNED THAT CLAIMS ARE BEING PAID OUT ON THIS AND IT'S NEITHER THE OWNER'S NOR THE INSURANCE COMPANIES FAULT. PLEASE TAKE THE TIME TO DO WHAT'S RIGHT HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218469February 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY OVERDRIVE LIGHT IS BLINKING ON AND OFF FOR ABOUT A MONTH..AND BASED ON WHAT I HAVE READ, MY TRANSMISSION IS ABOUT TO GO. ON ONE WEBSITE ALONE THERE WERE OVER 100 COMPLAINTS ABOUT THE 2002 FORD EXPLORER TRANSMISSION NEEDING TO BE COMPLETELY OVERHAULED. WHAT HAPPENS WHEN SOMEONE IS DRIVING ON A FREEWAY, THE TRANSMISSION GOES AND DOZENS OF PEOPLE ARE KILLED BECAUSE OF A MASSIVE ACCIDENT?????? FORD SHOULD BE HELD ACCOUNTABLE AND BE MADE TO RECALL THE TRANSMISSION ON THE 2002 FORD EXPLORER!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218472February 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
YET, ANOTHER 2002 FORD EXPLORER TRANSMISSION FAILURE. OVERDRIVE LIGHT STARTED FLASHING, LOST POWER AND DELAY ON SHIFTING, HAD TO HAVE TRANSMISSION REBUILT. FORD NEEDS TO OWN UP TO THIS PROBLEM. LUCKILY I'M UNDER A CRAPPY EXTENDED WARRANTY. OR I WOULD BE 3,400 DOLLARS WORSE IN THE HOLE ON THIS 86,000 MILE 02 EXPLORER. ALSO HAD TO HAVE THE REAR SEALS REPLACED AND CONTROL ARM SAME OLD STUFF I HERE EVERYWHERE..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218480February 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
OVERDRIVE INDICATOR ON MY WIFE'S 2002 FORD EXPLORER WAS FLASHING AND EXPERIENCED PROBLEMS SHIFTING BETWEEN GEARS. REPAIR FACILITY SAYS THIS IS A COMMON PROBLEM WAS THIS TRANSMISSION. SOLUTION IS TO HAVE THE TRANSMISSION REBUILT OR REPLACED WITH ANOTHER TRANSMISSION. INTERNET GOOGLE RETURNS TONS OF SUPPORTING OWNERS WITH SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218232February 17, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAS FAILED. O/D LIGHT IS BLINKING, AND IT WON'T SHIFT INTO 3RD GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218183February 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE OVERDRIVE LIGHT WAS FLASHING, RPM'S INCREASED AND THE VEHICLE'S TRANSMISSION WAS MAKING LOUD NOISES AS THE GEARS SHIFTED. THE VEHICLE WAS BROUGHT TO A TRANSMISSION SPECIALIST AND WAS DIAGNOSED AS NEEDING A NEW TRANSMISSION. NOT ONLY A NEW ONE, BUT TO BOAR OUT THE EXISTING HOUSING AS IT WAS DEFECTIVE BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218201February 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTO TRANSMISSION SLIPPING BETWEEN 3RD AND 4TH GEAR. ENGINE REV HIGH TO 4K AND ABOVE WITH HARD BANG INTO NEXT GEAR. INTERMITTENT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218105February 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEMS IN THE 2002 EXPLORER WITH A 4.6L V8. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218164February 15, 2008
SUSPENSION
1. HUMMING NOISE COMING FROM VEHICLE, WENT TO DEALER GOT IT LOOKED AT DEALER SAID IT WAS HUB ASSEMBLY IN 3 OF FOUR WHEELS THAT NEEDED REPLACED. 2. ASKED IF I COULD DRIVE IT UNTIL I HAD THE MONEY, WAS TOLD IT IS NOT RECOMMENDED BECAUSE (IF) (WHEN) IT FAILS COMPLETELY IT COULD DAMAGE THE BRAKING SYSTEM OR THE WHEEL COULD FALL OFF, SEARCHED ONLINE AND FOUND CAR-COMPLAINTS.COM AND DISCOVERED NUMEROUS EXPLORER DRIVERS WITH THE SAME PROBLEM AND WAS TOLD THE SAME THING ABOUT THE WHEEL FALLING OFF. 3. WHEEL HUB ASSEMBLES WILL BE REPLACED, I COULD GET THE OLD PARTS BACK IF REQUESTED. JUST KIND OF SCARY THAT THE WHEEL COULD FALL OF WHEN THIS PART FAILS, AND IT FAILED ON 3 OUT OF 4 WHEELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218060February 14, 2008
SUSPENSION:REAR
02 FORD EXPLORER, BAD WHEEL BEARING, GO ON INTERNET AND FIND OUT VERY HIGH FAILURE RATE OF THESE BEARINGS THAT COULD CAUSE WHEEL TO COME OFF AND POTENTIALLY KILL SOMEONE. FORD WILL NOT RECALL THESE BEARINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217933February 13, 2008
SUSPENSION:FRONT:HUB
THE HUB ON THE DRIVER SIDE WENT BAD, CAUSING DAMAGE TO MY AXEL, ROTOR, AND BRAKES. ALMOST CAUSED ME TO HAVE AN ACCIDENT DUE TO THIS MANUFACTURING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217929February 13, 2008
SUSPENSION
I OWN A 2002 FORD EXPLORER, AND I HAVE HAD IT FOR NEARLY 3 YEARS. I RECENTLY STARTED HEARING A FAMILIAR NOISE FROM MY TRUCK, ANOTHER WHEEL BEARING NEEDS REPLACING! THIS IS THE THIRD ONE OVER THE PAST YEAR AND A HALF! FORD HAS TO FIX THIS PROBLEM, THERE IS NO REASON A VEHICLE SHOULD HAVE THIS MANY PROBLEMS WITH THE BEARINGS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217994February 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 FORD EXPLORER THE TRANSMISSION STARTED SLIPPING WHEN IT WAS SHIFTING IN TO 3RD GEAR SO A TOOK IT TO THE FORD DEALERSHIP TWO DAYS LATER THEY CALL ME AND TELL ME THAT I NEED A NEW TRANSMISSION IT WOULD BE AROUND 3,300.00 .WELL I GO ON LINE TO RESEARCH AND TRY TO FIND A TRANSMISSION COME TO FIND OUT THERE'S HUNDRED OF PEOPLE WHO OWN THE 2002 FORD EXPLORER WITH THE SAME THING HAPPEN TO IT I KNOW THINGS DO WEAR OUT BUT IT'S A LITTLE FUNNY FOR IT DO BE THE SAME YEAR AND MODELS AND THE SAME MILEAGES I GOT IT USE AND IT HAD 90,000 MILES ON IT BUT THE TRANSMISSION HAD BEEN REBUILT ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217809February 12, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I DRIVE A 2002 FORD EXPLORER, EDDIE BAUER MODEL, 4 DOOR. THE ARMS (4) WHICH HOLD BOTH THE BACK DOOR UP WHEN OPEN AND THE BACK GLASS UP WHEN OPEN DO NOT RAISE UP FULLY. I FIND MYSELF CONSTANTLY BUMPING MY HEAD ON EITHER THE DOOR OR THE GLASS. LAST NIGHT AFTER A BASEBALL PRACTICE FOR MY 10-YEAR OLD SON I POPPED OPEN THE BACK GLASS TO PUT HIS BASEBALL BAG IN THE CAR. THE GLASS WENT UP PART WAY AND UNTHINKINGLY I HIT MY HEAD ON THE GLASS. I PUSHED THE GLASS UP SO I COULD PLACE THE BAG IN THE VEHICLE AND THE GLASS PANE EXPLODED. IT SHOWERED GLASS SHRAPNEL OVER THE TWO OF US. WE WERE BOTH SHOCKED THAT THE GLASS WINDOW WOULD JUST CATASTROPHICALLY EXPLODE. WE ARE VERY LUCKY WE WERE NOT INJURED. I FEEL THAT THIS ACCIDENT IS A PUBLIC HAZARD. I WILL AVOID A POOR DESIGN LIKE THIS WHEN LOOKING FOR A NEW CAR. WHEN I REPORTED IT TO PAYTON WRIGHT FORD IN GRAPEVINE, TEXAS, THE SERVICE ADVISER SHRUGGED IT OFF AND STATED YES I'VE SEEN THAT HAPPEN, LIKE IT WAS AN EVERYDAY OCCURRENCE. I WAS TOLD TO REPORT IT TO MY INSURANCE COMPANY AND THAT FORD WOULD DO NOTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217837February 12, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2002 FORD EXPLORER AND A CRACK APPEARED OVERNIGHT IN THE REAR LIFT GATE PANEL. THIS SEEMS TO BE A RECURRING DEFECT IN FORD EXPLORERS AND FORD SHOULD BE ACCOUNTABLE TO FIX THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217855February 12, 2008
SUSPENSION:REAR
I HAVE A 2002 FORD EXPLORER AND REPLACED THE RIGHT REAR WHEEL BEARING IN 2004, AGAIN IN OCT. OF 2006, AND NOW IN FEB. OF 2008. THE RIGHT FRONT WAS ALSO REPLACED IN DEC. OF 2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217869February 12, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. AFTER THE ENGINE WAS TURNED OFF AND THE DOOR WAS CLOSED, THE CONTACT HEARD A LOUD NOISE. SHE NOTICED THAT THE LIFTGATE GLASS SHATTERED. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT NO REPAIRS WERE MADE. THE VEHICLE WAS PREVIOUSLY SERVICED FOR NHTSA CAMPAIGN ID NUMBER 04V442000(STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS) IN MAY OF 2007. THE CURRENT AND FAILURE MILEAGES WERE 100,000. UPDATED 03-04-08 *BF THE CONSUMER STATED THE PROBLEM WAS THOUGHT TO BE FIXED BACK IN APRIL 2007, HOWEVER THE REAR GLASS SHATTERED AGAIN. TL THE DEALER STATED THAT THE BRACKETS WERE REPLACED; HOWEVER, THE GLASS BROKE AND SOUNDED LIKE AN EXPLOSION. THE VEHICLE HAS BEEN AT THE DEALER FOR 21 DAYS TO HAVE THE GLASS INSTALLED. THE CONTACT HAD TO PAY $948 TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAS THE BRACKETS THAT SHOULD HAVE BEEN INSTALLED. SHE ALSO SPOKE WITH THE MANUFACTURER AND THEY DIDN'T OFFER HER ANY ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217873February 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRAVELING ON INTERSTATE WHEN LOUD NOISE CAME FROM THE TRANSMISSION. RPM'S WENT UP DRASTICALLY. TRANNY LIGHT CAME ON. WHEN STARTING AND STOPPING THE TRUCK THE TRANSMISSION WOULD MAKE A HORRIBLE METAL SOUND. HAVE NOT DRIVEN IT FOR 1 MONTH DUE TO HAVING TO GO GET A LOAN TO PAY FOR THE REPAIRS. TOOK TO AAMCO WHICH STATED TODAY THAT THE TRANNY NEEDS TO BE TOTALLY OVERHAULED AT $2400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217650February 11, 2008
SUSPENSION:FRONT:WHEEL BEARING
WHEEL BEARING FAILURE FOR THIRD TIME ALMOST FLIPPED TRUCK I HAVE HAD IT REPAIRED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217695February 11, 2008
SUSPENSION
MY COMPLAINT IS THAT I'VE HAD TO REPLACE ALL FOUR WHEEL BEARINGS ON MY 2002 FORD EXPLORER....IT ONLY HAS 90,000 MILES ON IT AND IT IS A VERY COSTLY REPAIR. IT SEEMS TO ME THAT THESE BEARING ARE DEFECTIVE AND IF I DON'T REPLACE THEM THE CAR WOULD BE IN SERIOUS JEOPARDY OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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