Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#836324May 18, 1999
VEHICLE SPEED CONTROL
CONSUMER WAS PULLING INTO PARKING LOT AND THE VEHICLE ACCELERATED, JUMPED A CURVE DOWN GRASSY DECLINE AND HIT CITY HALL'S WALL. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#706625May 18, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VEHICLE SPEED CONTROL
ON FRIDAY, MAY 14TH, 1999 AT APPROXIMATELY 9:15 PM, I WAS DRIVING MY FORD EXPLORER ON THE NY THRUWAY WHEN THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN TO SPEEDS UP TO 70 MPH WITHOUT ANY EXPLANATION. I APPLIED THE BRAKES, BUT THE VEHICLE ONLY SLOWED DOWN TO 50-55 MPH. AFTER DRIVING THE VEHICLE WITH THE BRAKES APPLIED FOR A FEW MINUTES (SINCE I DIDN'T KNOW WHAT ELSE TO DO), I DECIDED TO TURN THE IGNITION OFF AND THAT CAUSED THE ENGINE TO SHUT OFF. FORTUNATELY, I WAS ABLE TO GLIDE THE VEHICLE TO THE SHOULDER ROAD ON THE HIGHWAY WITHOUT DAMAGE TO THE VEHICLE, OURSELVES OR ANYONE ELSE. I HAD THE VEHICLE TOWED BACK TO THE DEALERSHIP WHERE I PURCHASED IT FROM TO INVESTIGATE AND FIND OUT WHAT CAUSED THIS PROBLEM. TO MY AMAZEMENT, THE SERVICE DEPT. INDICATED THAT THEY FOUND NOTHING WRONG WITH THE VEHICLE AND THAT I COULD TAKE IT HOME. I TOLD THEM I CAN'T ACCEPT HIS RESPONSE AS AN ANSWER FOR ALMOST LOSING MY LIFE, AND THAT I WANT THEM TO FURTHER INVESTIGATE THE CAUSE OF WHY THE VEHICLE EXPERIENCED A SUDDEN AND UNEXPLAINED ACCELERATION. SINCE THEN I HAVE BEEN GIVEN THE RUN-AROUND AND NEED YOUR ASSISTANCE IN GETTING THIS MATTER RESOLVED QUICKLY BEFORE SOMEONE ELSE'S LIFE IS PUT IN DANGER WITH THIS VEHICLE, OR OTHER ONES IN THIS CLASS THAT MAY HAVE THE SAME PROBLEM. THANK YOU FOR YOUR ATTENTION IN THIS MATTER AND PLEASE CALL ME IF YOU NEED ANY FUTHER INFORMATION REGARDING THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545615May 17, 1999
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTICE CAUSING UNWANTED ACCELERATION. (99V-062) MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545633May 17, 1999
SUSPENSION:FRONT
LEFT FRONT SUSPENSION BOLT MISSING / FELL OFF, CAUSING SUSPENSION TO COLLAPSE, DAMAGING THE SPINDLE / BRAKE HOSE / WHEEL SENSOR, THE WHEEL RIM AND TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838016May 17, 1999
VEHICLE SPEED CONTROL:LINKAGES
CONSUMER CONTACTED DEALER REGARDING RECAL 99V062001, DEALER STATED PARTS WERE NOT AVAILABLE. PARTS YET TO BE MANUFACTURED. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545443May 10, 1999
VEHICLE SPEED CONTROL
ON TWO OCCASIONS VEHICLE EXPERIENCED SUDDEN ACCELERATION, ONE INCIDENT RESULTED IN VEHICLE CRASHING INTO ROCK BUILDING. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837331May 3, 1999
VEHICLE SPEED CONTROL
INTERMITTENTLY WHEN THE IGNITION KEY IN TURNED ON AND WHEN COMING TO A STOP VEHICLE WILL SUDDENLY SURGE FORWARD . THE DEALER HAS REPAIRED THE VEHICLE TWICE PRIOR TO THIS INCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837274April 29, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING DRIVER STEPPED ON BRAKE PEDAL TO STOP VEHICLE, BUT BRAKES FAILED AND VEHICLE DIDN'T STOP. CONSUMER SAID, HE HAD TAKEN VEHICLE THREE TIMES TO DEALER FOR REPAIRS, AND STILL HAS SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#706084April 28, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
PROBLEM IS HESITATION OR ENGINE QUITTING DURING ACCELERATION. WHILE THIS IS NOT A COMMON EVENT, IT HAPPENS ABOUT ONCE PER WEEK. THE DANGEROUS CONDITION OCCURS WHEN MERGING INTO TRAFFIC ON THE INTERSTATE HWY. DEALERS SERVICE DEPT. INDICATES NO PROBLEM IS INDICATED BY THEIR DIAGNOSTIC SYSTEMS THEREFORE FORD WILL ASSUME NO RESPOSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545247April 28, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE INTERMITTENTLY HESITATES OR COMPLETELY STALLS OUT. NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545179April 26, 1999
VEHICLE SPEED CONTROL
RECALL REPAIR ON THE CRUISE CONTROL CAN NOT BE PERFORMED DUE TO LACK OF PARTS. (99V-062) MJS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545172April 26, 1999
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO NOTICE RESULTING IN UNWANTED ACCELERATION. (99V-061). MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705948April 24, 1999
POWER TRAIN:DRIVELINE:DRIVESHAFT
VIBRATION IN DRIVETRAIN. MOST PRONOUNCED WHEN ACCELERATING ON UPHILL GRADE. OCCURS AT AROUND 35 MPH. NOT RELATED TO TIRES OR WHEELS, ALL HAVE BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705928April 23, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
FORD DEALER STATES THAT THERE IS A DESIGN FLAW WITH ALL REAR WIPER MOTORS IN 1998 EXPLORERS, AND THAT THERE IS A TECHNICAL BULLETIN STATING SO. CAN THIS PART BE RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705536April 12, 1999
STEERING
WHEN TURNING AT ANY SPEED, THE STEERING MECHANISM MAKES A SOFT BUT LOUD GRINDING NOISE. WITH CAR AT STOP, YOU CAN SEE THE POWER STERRING FLUID RESIVOUR CAVITATE. AFTER 9 TRIPS TO THE DEALER, THEY HAVE YET TO BE ABLE TO FIX THE ISSUE. THEY HAVE TRIED NEW HOSES, FLUSHING THE SYSTEM, RESETTING THE COMPUTER, AND PARTS FROM THE 6 CL. ENGINE TO RESOLVE ISSUE. NOISE APPEARS AFTER CAR HAS BEEN RUNNING FOR AT LEAST 5 MINUTES, AND IS MORE PROMINENT THE WARMER THE ENGINE/OUTSIDE TEMPERATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836636April 9, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL
ACCELERATOR STICKS. WENT OUT OF CRUISE CONTROL, VEHICLE JUST KEPT GOING AND DID NOT SLOW DOWN. THROTTLE REPLACED. DEALER CANNOT REMEDY PROBLEM. PROBLEM STILL EXISTS. PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705425April 8, 1999
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
PASSENGER FRONT SAFETY BELT LOCKING UP AND TIGHTENING. PASSENGER MUST REMOVE BELT AND WAIT FOR MECHANISM TO RETURN TO NORMAL. BELT LOCKS UP 85% OF TIME EVEN AFTER DISENGAGING AND REBUCKLING. DEALER NOTIFIED - STILL UNDER WARRANTY FOR REPAIR. REPAIR ARRANGEMENTS HAVE BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#834796April 7, 1999
SEAT BELTS:REAR/OTHER
BACK SEAT BELT CONTINUES TO TWIST, CAUSING SEABELT TO GET STUCK INSIDE SEAT BELT MECHANISM. REPLACING THE SEAT BELT MECHANISM WILL ULTIMATELY RESULT IN SAME PROBLEM DUE TO DESIGN FAILURE. APPARENTLY, PLASTIC HOLDER TOO LARGE WHICH ALLOWS SEAT BELT TO TWIST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836593April 6, 1999
AIR BAGS:FRONTAL
CONSUMER WAS IN A HEAD-ON COLLISION WITH ANOTHER CAR AND AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#705257April 4, 1999
VEHICLE SPEED CONTROL
VEHICLE CRASHED INTO ROCK WALL OF BUILDING AFTER UNSCHEDULED ACCELERATION AS WE WERE PARKING IT. BARELY ROLLING, FOOT ON BRAKE, VEHICLE SUDDENLY ACCELERATED ON ITS OWN, JUMPED 6" CURBING, ENGINE REVVING, WENT DOWN HILL, UNDER LOW I-BEAM OF ROOF AND CRASHED INTO ROCK WALL OF CITY HALL. IT BUCKLED WALL, SPLIT SHEET ROCK IN INTERIOR. ALTHOUGH WE SURVIVED THE INCIDENT, THE ROOF WAS RIPPED OPEN BY THE I-BEAM AND SUNROOF GLASS FILLED VEHICLE. WE NARROWLY ESCAPED WITH OUR LIVES. VEHICLE WAS NOT DRIVEABLE AFTER ACCIDENT. POLICE REPORT EXONERATED US OF ANY BLAME. FIRST INCIDENT WITH VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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