Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10221588March 18, 2008
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:REAR
FRONT DRIVER WHEEL BEARING REPLACED TWICE IN 1.5 YEARS. RIGHT REAR WHEEL BEARING REPLACED ONCE ALREADY NEED TO REPLACE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221400March 17, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT RECEIVED A SAFETY RECALL NOTICE ON AUGUST 20, 2007 FOR THE VEHICLE SPEED CONTROL. THE SPEED CONTROL SWITCH WAS DISCONNECTED IN SEPTEMBER OF 2007. HE HAS CALLED FORD EACH MONTH UP UNTIL MARCH OF 2008 AND WAS INFORMED EACH TIME THAT THE PART WILL BE AVAILABLE THE FOLLOWING MONTH. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 57,500. UPDATE 04-02-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221426March 17, 2008
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I HAVE A CRACKED REAL PANEL ON TAILGATE. I UNDERSTAND FROM OTHER CUSTOMERS THAT THIS IS A DANGER BECAUSE THE ACTUAL GLASS CAN DISLODGE FROM THE PANEL AND HURT SOMEONE. I HAVE 2 SMALL CHILDREN. 1 STANDS AT A HEIGHT BELOW THAT GLASS LEVEL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221437March 17, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE OVERDRIVE LIGHT FLASHED AND REMAIND ILLUMINATED WHEN THE CONTACT STOPPED THE VEHICLE. THE ENGINE REVVED AND THE TRANSMISSION JUMPED INTO GEAR. THE FAILURE OCCURRED INTERMITTENTLY AND WHILE DRIVING 25 MPH. THE VEHICLE HAS NOT YET BEEN TAKEN TO THE DEALER. MIDAS STATED THAT THE TRANSMISSION WAS FAILING. THE CURRENT AND FAILURE MILEAGES WERE 93,330.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221444March 17, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221470March 17, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
WHERE TO START... BROKEN CRUISE CONTROL, HEADLIGHT SWITCH HAS A SHORT, DRIVER SIDE PASSENGER WINDOW DOESN'T ROLL DOWN, TROUBLE GOING INTO GEAR, CAR SUDDENLY DIES AT INTERSTATE SPEEDS, LOUD GRINDING SOUND FROM THE ENGINE BAY (LIKE AN ELECTRIC KNIFE SHARPENER) THAT IS GETTING INCREASINGLY MORE FREQUENT, SERVICE ENGINE SOON LIGHT WILL NOT GO OFF, BRAKES SQUEAL AND DON'T STOP THE VEHICLE PROPERLY, SUPPORT FOR THE HATCH (WHICH IS CRACKED 8 INCHES OR SO IN TWO PLACES) DOESN'T LIFT HATCH COMPLETELY, AND THE FUEL ECONOMY IS DOWN TO 4-6 MPG IN THE CITY. I HATE IT! I DON'T FEEL LIKE MY GIRLFRIEND IS SAFE DRIVING IT, AND I THINK FORD SHOULD BE FORCED TO MAKE THEIR WRONGS INTO RIGHTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221466March 17, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE BACK HATCH WAS PARTIALLY OPENED, AND WHEN OPENED ALL THE WAY IT SHATTERED. THERE IS A SAFETY RECALL 04V442000 - STRUCTURE:BODY:HATCHBACK/LIFTGATE: HINGE AND ATTACHMENTS. THE VEHICLE IS CURRENTLY AT THE DEALER. THE CURRENT AND FAILURE MILEAGE WAS 80,000. THE PURCHASE DATE WAS NOT AVAILABLE. KG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221517March 17, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TOOK MY 02 EXPLORER TO DEALER FOR PA STATE INSPECTION ON 2-26-08. VEHICLE LOGGED 79,000 MILES. DEALER FOUND BOTH REAR COIL SPRINGS BROKEN AT VERY TOP OF EACH SPRING. THIS FAILURE RESULTED IN THE FAILURE OF BOTH REAR SHOCK ABSORBERS WHICH ALSO HAD TO BE REPLACED. THIS, IN TURN, REQUIRED THE REPLACEMENT OF BOTH REAR INSULATORS AND BRACKETS. THIS VEHICLE IS NOT UTILIZED FOR TOWING OR "OFF ROAD" ACTIVITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221255March 15, 2008
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT WENT ON THEN CHECK ENGINE LIGHT, LOST THIRD AND FIFTH GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221135March 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD 2002 XLT EXPLORER 4WHEEL DRIVE I AM ON MY 3RD TRANSMISSION AT UNDER 100K MILES. LUCKILY I TRAVEL CLOSE TO HOME WHEN THE OCCURRENCES HAPPEN. BUT OTHERS I HAVE SPOKE TO WITH SAME VEHICLE HAVE HAD THE SAME PROBLEM, LOOKED UP ALSO CAR STATS.COM AND TOO NUMEROUS TO MENTION, FORD SHOULD HAVE RESEARCHED THIS PROBLEM AND RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221243March 14, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
FORD SAFETY RECALL NOTICE RECEIVED APPROX 6 MONTHS AGO. APPARENTLY THE CRUISE CONTROL SYSTEM LIKES TO START FIRES. I CONTINUE TO BE TOLD BY THE DEALER THE PARTS NECESSARY TO PREVENT THE FAILURE ARE 'NOT AVAILABLE'. THIS IS INCREDIBLE. HOW IS FORD ALLOWED TO GET AWAY WITH THOUSANDS OF VEHICLES ON THE ROAD THAT CAN CATCH FIRE AT ANY TIME? OBVIOUSLY, GIVEN HOW MUCH TIME HAS GONE BY, FORD IS THUMBING THEIR NOSE AT BOTH THE CONSUMER AND THE GOVERNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221247March 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILED AT 85K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221029March 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
STARTED VEHICLE. DEPRESSED BRAKE AND RELEASED PARKING BRAKE. SHIFTED FROM PARK AND GEAR SHIFT, INCLUDING COVER, SIMPLY FELL OFF THE STEERING COLUMN. PICTURES OF DEFECT ARE AVAILABLE. CAR HAD TO BE TOWED AND ESTIMATE IS FOR $1000 TO REPAIR GEAR SHIFT AND ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220969March 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER HAD BEEN MAKING AN ELECTRONIC DINGING SOUND THAT TYPICALLY IS TO BRING THE DRIVERS ATTENTION TO THE DISPLAY SCREEN, BUT NO MESSAGE WAS DISPLAYED, FOR ABOUT A WEEK. THEN ON THE MORNING OF 3/12/08 THE TRANSMISSION STARTED SLIPPING OUT OF THIRD GEAR. WE TOOK THE CAR TO FORD FIRST AND THEY DIDN'T SAY ANYTHING, BUT WHEN I TOOK IT TO AAMCO, THEY TOLD ME THAT MY CAR WAS THE THIRD THIS WEEK WITH THE SAME EXACT ISSUE, AND THAT THE REAL ISSUE WAS A DESIGN FLAW WITH THE TRANSMISSION SINCE ALL THREE CARS HAD MILEAGE UNDER 100,000 MILES. THE COST TO REBUILD THE TRANSMISSION WAS QUOTED AT $2,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220980March 12, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR LIFTGATE APPLIQUE CRACKED IN THE MIDDLE RESULTING IN THE RIGHT SIDE COMPLETELY FALLING OFF THE VEHICLE. THE PART THAT IS STILL ATTACHED TO THE VEHICLE IS LOOSE ON THE EDGES DUE TO INEFFICIENT ADHESIVE. APPARENTLY THERE ARE HUNDREDS OF COMPLAINTS OF THIS EXACT DEFECT OCCURRING TO OTHER OWNERS OF 2002 EXPLORERS. THIS IS ALSO A COMPLETELY REPLACED REAR WINDOW FOLLOWING THE SHATTERING OF THE ORIGINAL ONE IN MARCH 2004 DUE TO BAD STRUTS. AFTER HAVING THE SHATTERED WINDOW REPLACED, IT COMPLETELY FELL OFF THE FOLLOWING YEAR DUE TO THE FAULTY HINGE (WHICH WAS RECALLED). I HAVE AN ESTIMATE OF OVER $700 FROM THE FORD DEALER TO FIX THIS APPLIQUE. I FEEL THAT WITH THIS MANY COMPLAINTS IT'S INEXCUSABLE FOR FORD TO NOT ISSUE A RECALL. I WILL NEVER PURCHASE A FORD AGAIN AFTER THIS NOR WILL ANYONE IN MY FAMILY WITH THIS TYPE OF CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220666March 10, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFT GATE CRACKED IN THE MIDDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220671March 10, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW OPENER ON DRIVERS SIDE QUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220697March 10, 2008
SUSPENSION:REAR
I OWN A 2002 EXPLORER, WITH ONLY 74K MILES ON IT. I BEGAN MAKING A SEVERE HUMMING NOISE WHILE DRIVING. TOOK INTO DEALER AND I WAS TOLD THAT MY RIGHT REAR WHEEL BEARING WAS BAD AND THIS I NEED TO GET THIS FIXED RIGHT AWAY. I HAD IT IN WITHIN A DAY, WHILE THEY FIXED MY RIGHT REAR, THEY NOTICED THAT ONE OF MY FRONT WHEEL BEARING IS GOING BAD. FROM WHAT I AM HEARING FORD IS AWARE THAT ON THE 2002 EXPLORERS THERE ARE ISSUES WITH THE WHEEL BEARINGS. I AM GLAD FORD RECOGNIZES THAT.....CONSIDERING THIS SEEMS TO BE A DANGEROUS SCENERIO, ESPECIALLY AS I TRAVEL WITH MY 5 YEAR OLD IN THE VEHICLE. FORD NEEDS TO DO A RECALL ON 02 EXPLORER'S WHEEL BEARINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220711March 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE
THE BODY PANEL BELOW THE BACK WINDOW IS CRACKED FOR NO REASON WHEN I TOOK MY TRUCK INTO A FORD DEALER THEY SAID THAT IS NORMAL AND FORD KNEW ABOUT THE PROBLEM AND THERE ISN'T ANYTHING THEY COULD DUE. SO I CALLED THE FORD SERVICE NUMBER IN MY FORD HANDBOOK AND THE MANAGER CONFIRMED THEY KNEW ABOUT THE PROBLEM BUT ITS NOT A RECALL OUT BECAUSE ITS NOT A MAJOR PROBLEM AND IF I WANTED IT FIXED I WOULD HAVE TO PAY. SO I ALSO ASKED ABOUT THE TRANSMISSION FAILURE RATE AND I WAS ALSO TOLD THEY KNEW ABOUT THAT TOO (THE TRANSMISSIONS FAIL UNDER 100,000 MILES) BUT THERE ISN'T A RECALL AND I WOULD HAVE TO PAY TO GET THE TRANSMISSION FIXED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220445March 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE WHEEL BEARING FAILURE (3 TIMES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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