Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10735120July 20, 2015
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE TRANSMISSION SHIFTED FROM THIRD GEAR TO FOURTH GEAR INDEPENDENTLY AND THE VEHICLE DECELERATED. THE VEHICLE MADE AN ABNORMAL NOISE AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE TRANSMISSION WAS BURNED OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A SNAPPING SOUND EMITTED FROM THE VEHICLE AND THE STEERING WHEEL BECAME HARD TO TURN. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING PUMP WAS DEFECTIVE WHICH PREVENTED IT FROM HOLDING THE FLUID DAMAGING THE ANTI-BRAKES SYSTEM. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732886July 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THERE WAS AN ELECTRICAL FIRE IN A WIRING HARNESS LEADING TO THE FUSE PANEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, HOWEVER, THE CONTACT WAS NOT OFFERED A REMEDY FOR THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10726697June 22, 2015
STRUCTURE:BODY
REAR PANEL HAS CRACK 2 TIMES. WE PAID 600.00$ FOR FIRST REPAIR. 3 MONTHS LATER THE REAR PANEL CRACKED AGAIN. NO CRASH OR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726708June 22, 2015
AIR BAGS
WHILE DRIVING ON PAVED HIGHWAY(CLEAR, DRY DAY) A HISSING SOUND WAS COMING FROM THE STEERING COLUMN. AFTER MAKING A LEFT TURN ONTO ANOTHER PAVED HIGHWAY, THE HISSING NOISE INCREASED, THEN WAS FOLLOWED IMMEDIATELY BY THE SPONTANEOUS DEPLOYMENT OF THE DRIVER'S SIDE AIR BAG, PRIOR TO ANY IMPACT. THE OBSTRUCTION OF THE DEPLOYED AIRBAG CREATED A COMPROMISED OR VISIONARY IMPAIRMENT FROM MY WINDSHIELD'S FIELD OF VIEW, CAUSING ME TO HAVE IMPACT WITH ANOTHER VEHICLE. AFTER IMPACT OF FIRST VEHICLE, THE PASSENGER SIDE AIRBAG DEPLOYED., THEN THERE WAS A SECONDARY IMPACT WITH ANOTHER VEHICLE. IN ADDITION TO THE AIRBAG BRAKING MY NOSE, TWO PIECES OF SHRAPNEL WERE EJECTED FROM THE INSIDE OF THE DEPLOYED AIRBAG, ONE HITTING ME IN THE LEFT SIDE MID CHEST/ABDOMEN, THE OTHER TO THE DISTAL PORTION OF MY LEFT FOREARM. THE PROJECTED SHRAPNEL TORE THROUGH A DOWN COAT, SWEATER AND TWO SHIRTS CAUSING INJURY AND 2ND DEGREE BURNS TO MY CHEST/ABDOMEN AND FOREARM. THE INJURIES OF THE OTHER VEHICLES INHABITANTS ARE UNKNOWN AT THIS TIME.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10726347June 20, 2015
SERVICE BRAKES
REAR PADS AND ROTORS FAILED JUNE 8, 2015. O/D LIGHT BLINKING WITH CHECK ENGINE LIGHT ON, ON JUNE 12, 2015. TRANSMISSION SHOP GOT THE CODES AND STATED I DON'T HAVE 2ND AND 5TH GEARS. $2000.00 COST. PLEASE FORCE RECALL! HELP! MANY OTHER REPAIRS INCLUDING U-JOINTS, TIE RODS, FRONT AXLE, FRONT ROTORS WITH PADS ETC. SINCE I BOUGHT IT IN APRIL 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725826June 17, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION FAILED TO SHIFT INTO DIFFERENT GEARS. THE CONTACT MENTIONED THAT THERE WAS A LOUD WHINING SOUND COMING FROM THE TRANSMISSION. WHILE DRIVING UP A HILL, THE CONTACT WAS UNABLE TO CHANGE GEARS AND HAD TO APPLY THE BRAKES IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722747June 1, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE ATTEMPTING TO SHIFT INTO PARK, THE GEAR SHIFTER FRACTURED BEHIND THE CLUSTER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721027May 22, 2015
TIRES:SIDEWALL
TL* THE CONTACT OWNED A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH IN THE RAIN, THE REAR PASSENGER SIDE TIRE BLEW OUT AND CAUSED THE VEHICLE TO FLIP OVER THREE TIMES. THE CONTACT SUFFERED INJURIES TO THE BACK AND NECK, BUT DID REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V171000 (TIRES: SIDEWALL). THE FAILURE MILEAGE AND TIRE INFORMATION WERE UNKNOWN. MA 08/11/15
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10715534May 10, 2015
UNKNOWN OR OTHER
BACKING INTO PARKING SPACE AND GEARSHIFT HANDLE ON COLUMN FELL OFF IN MY HAND. I COULD NOT SHIFT OUT OF GEAR. HAD TO SHUT OFF ENGINE ON A HILL WITH CAR STUCK IN REVERSE. COULD NOT GET KEY OUT AND CAR STARTED TO ROLL DOWNHILL. I HAD TO CALL A FRIEND TO BLOCK TIRES RATHER TRUST EMERGENCY BRAKE ON A HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715556May 10, 2015
STRUCTURE:BODY
VEHICLE PARKED IN STALL WHEN GEAR SELECTER WAS SHIFTED FROM DRIVE TO PARK WITH FOOT ON BRAKE SAID VEHICLE EXPERIENCED WIDE OPEN THROTTLE SURGED FORWARD KNOCKING DOWN LIGHT POLE ONLY COMING TO STOP ONTOP OF FIRE HYDRANT OR VEHICLE WOULD OF KEPT GOING AS WHEELS WERE STILL SPINNING!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10714048May 1, 2015
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT BOTH REAR INTERIOR CHILD LOCKS FAILED IN THE LOCKED POSITION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THIS WAS A NORMAL OCCURRENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713030April 27, 2015
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT, THE CHECK ENGINE LIGHT, AND BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT INSPECTED THE VEHICLE AND DIAGNOSED THAT THE FAILURE WAS DUE TO AN ELECTRICAL ISSUE WITHIN THE WIRES IN THE DOOR LOCKS AND ANTI THEFT SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 205,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712719April 24, 2015
SUSPENSION
MY FORD EXPLORER STARTED MAKING A SOUND LIKE THERE WAS SOMETHING ROLLING AROUND IN BACK GATE. FIRST MECHANIC COULDN'T FIND PROBLEM. I WORKED ON THIS FOR THREE MONTHS. LOOKS AS IF IT IS THE BUSHINGS ARE WORN AND BODY IS TOUCHING FRAME. I ALSO UNDERSTAND THAT SEVERAL OTHERS HAVE HAD THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706551April 19, 2015
STRUCTURE:BODY, VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW SHUTTERED INTO 100 PIECES DURING THE DRIVING. THE REAR PANEL HAS CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705713April 14, 2015
FUEL/PROPULSION SYSTEM, ENGINE
MY TRUCK BEGAN TO SHAKE WHEN I STOP AT STOP SIGNS AND LIGHTS. THE SERVICE ENGINE SOON LIGHT CAME ON AND WOULD NOT GO OUT. I GOT A CODE READING, THERE WERE MANY FUEL EJECTION ISSUES. I GOT A DIAGNOSTIC TEST TODAY, AND WAS TOLD IT COULD BE THE FUEL PUMP. WHEN I PUT GAS IN, THE GAS PUMP GETS STUCK INSIDE SOMETIMES. DOES NOT COME OUT SMOOTHLY. WHAT IS GOING ON? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704111April 7, 2015
POWER TRAIN
THE TRANSMISSION WOULD NOT SHIFT BETWEEN GEARS IN MY 2002 FORD EXPLORER RESULTING IN MY BEING UNABLE TO ACCELERATE ON THE MASSACHUSETTS TURNPIKE AT RUSH HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703950April 6, 2015
VEHICLE SPEED CONTROL, SUSPENSION
I GOT A KNOCK ON MY DOOR BY THE FIRE DEPARTMENT TELLING ME THAT MY CAR SET ON FIRE I FILED A CLAIM WITH MY INSURANCE AND THEY TOLD ME TO FILE A CLAIM WITH FORD BECAUSE THEY HAVE REASON TO BELIEVE IT WAS THE CRUISE CONTROL BUTTON THAT SET THE CAR ON FIRE . *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10703362April 2, 2015
POWER TRAIN
TRANSMISSION WILL NOT SHIFT FROM 2ND TO 3RD GEAR UNLESS YOU LET OFF GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702092March 27, 2015
POWER TRAIN, ENGINE
IN 2009 ON THE WAY TO OUR FAMILY VACATION OUR TRANSMISSION FAILED. WE HAD IT TOWED AND THE TRANSMISSION REPLACED WITH A FORD REBUILT TRANSMISSION WITH A WARRANTY PURCHASE. IN 2012 THIS REBUILT TRANSMISSION FAILED AND WE HAD IT TAKEN TO A FORD DEALER AND THE TRANSMISSION REPLACED WITH ANOTHER TRANSMISSION. THIS CURRENT TRANSMISSION IS EXHIBITING THE SAME SYMPTOMS AS THE LAST TWO DID PRIOR TO FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702144March 27, 2015
EQUIPMENT ADAPTIVE/MOBILITY, POWER TRAIN
PARKED ON HILL OR FLAT GROUND IT HAPPEN BEFORE,BUT THE GEAR SHIFT GETS STUCK. YOU CAN TURN THE STEERING WHEEL RIGHT,LEFT TO GET IT TO UNLOCK BUT IT WANT, NO LOCKED BRAKES.BUT I KEPT ON TRYING TO GET MY TRUCK IN GEAR TO POINT OF DOING DANGERS THINGS AS OF STICKING ONE FOOT OUT OF THE DOOR AND ROCKING IT BACK AND FORTH.TO GET THE LOCK TO BRAKE BUT THAT DID NOT WORK THEN I TRIED AGAIN AND THE GEAR SHIFT BROKE A ALUMINUM PART ON THE INSIDE BROKE AND I HAVE SAW THREE MORE LIKE THIS AND SOME MORE REPORTS OF THIS AND NOTHING HAS BEEN SAID OR DONE ABOUT THIS,THAT I AM NOT THE ONLY ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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