Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10222682March 29, 2008
SUSPENSION:REAR
MY REAR PASSENGER WHEEL BEARING IS GOING OUT... THIS HAD HAPPENED TO MANY OTHER EXPLORERS DRIVERS AND I DO NOT THINK IT IS SAFE..... WHEEL COULD FALL OFF TO UNKNOWN DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222561March 28, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
OUTSIDE COVER ON HATCH LID CRACKED JUST BELOW THE GLASS. HAVE SEEN SEVERAL OTHER EXPLORERS WITH THE SAME PROBLEM. I TALKED TO THE OWNERS AND THEY ALSO HAVE HAD NO RESPONSE FROM THE DEALERSHIPS IN OUR AREA. I HAVE TALKED TO 15 OTHER OWNERS AND HAVE SEEN MANY MORE CARS WITH THIS CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222487March 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I JUST HAD TO PURCHASE MY THIRD FORD TRANSMISSION FOR MY 2002 FORD EXPLORER AT A COST OF $3600 TO REPLACE A TRANSMISSION I ALSO HAD INSTALLED BY FORD AT A COST OF $3400 38,500 MILES PREVIOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222540March 27, 2008
SUSPENSION:REAR
I PURCHASED MY 2002 FORD EXPLORER EDDIE BAUER IN 2006, THERE IS A ROARING SOUND AND FROM OTHER RESPONSES FROM THE INTERNET I SEE THAT ALOT OF PEOPLE ARE HAVING THIS SAME PROBLEM AND A MECHANIC THAT WORKS FOR FORD SAID THAT IT COULD BE VERY DANGEROUS AND THE BACK WHEELS COULD LOCK UP AT ANYTIME THAT IS VERY DANGEROUS TO ME. PLEASE CONSIDER A RECALL ON THIS FOR IT VERY IMPORTANT TO ME AND ALOT OF OTHER PEOPLE. THE REAR END (AXLE) IS VERY IMPORTANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222357March 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER, STOPPED AT TRAFFIC LIGHT ON 3/25/08 AND OD LIGHT FLASHED AND ENGINE REVVED UP. WOULD NOT GO WHEN GAS PRESSED, FINALLY GOT IT TO LIMP THROUGH THE INTERSECTION. STOPPED IN A PARKING LOT AND PUT IT IN PARK TO SEE WHAT WAS WRONG AND IT SOUNDED LIKE SOMETHING WAS RIPPING APART UNDERNEATH. DOESN'T WANT TO GO INTO GEAR. THIS VEHICLE HAS HAD THE STRUTS REPLACED AND THE FRONT HEADLIGHT REPLACED TWICE DUE TO ENGINEERING PROBLEMS ON THE REDESIGN. SPOKE WITH FORD THIS MORNING AND THEY REFUSE TO ISSUE A RECALL EVEN THOUGH THEY ARE AWARE THAT THE REDESIGNED TRANSMISSIONS ARE KNOWN TO FAIL IN THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222359March 26, 2008
POWER TRAIN:DRIVELINE, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE HUBS
REPLACE REAR END IN 2002 EXPLORER 2 TIMES. FORD VENTED THE DIFFERENTIAL WITH A TUBE THAT EXITS AROUND THE REAR WHEEL WELL. THIS DESIGN ALLOWS A LOT OF WATER TO GET INTO THE DIFFERENTIAL AND RUINS ALL THE WORKINGS. I HAD IT FIXED AND IN LESS THAN A YEAR LATER EXPERIENCED THE SAME PROBLEM - I NOW HAVE TO HAVE THE TUBE REWORKED AS WELL AS FIX THE BEARINGS AGAIN. MY MECHANIC SAYS IT IS VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222363March 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THE OD SENSOR BEGAN BLINKING AND THE TRANSMISSION SLIPPED. THE CONTACT PULLED THE VEHICLE OVER AND READ THE MANUAL, WHICH STATED TO IMMEDIATELY HAVE THE VEHICLE ASSESSED FOR POSSIBLE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO A SPECIALIST AND THE TRANSMISSION WAS REBUILT. THE CURRENT AND FAILURE MILEAGES WERE 85,000. UPDATED 07/08/08. *BF UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222382March 26, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT RECEIVED A NOTICE FOR RECALL NUMBER 05S28 FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. AS OF MARCH 26, 2008, THE PART FOR THE RECALL REPAIR IS STILL UNAVAILABLE. SHE FEELS THAT THIS LENGTH OF TIME IS UNLAWFUL. SHE CALLED THE MANUFACTURER AND WAS DENIED TO SPEAK WITH A SUPERVISOR. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 62,000. UPDATED 04/14/08. *LJ UPDATED 04/11/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222429March 26, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
BOTH REAR COIL SPRINGS ARE CRACKED/FRACTURED COMPLETELY THROUGH. SPRING COILS ARE COLLAPSED ONTO EACH OTHER AT THE LOCATION OF THE FRACTURE. THIS IS SHOULD NOT HAPPEN. SPRINGS/STRUTS SHOULD LOSE TENSION OVER TIME BUT SHOULD NOT COMPLETELY FAIL TO THE POINT THEY COMPLETELY CRACK INTO TWO PIECES. SOME QUICK RESEARCH SHOWS THAT THIS IS A CHRONIC PROBLEM WITH THE 2002 EXPLORER. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222228March 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I DROVE MY 2002 FORD EXPLORER TO WORK ABOUT 445 PM AND EVERYTHING SEEMED FINE ON THE WAY THERE. I LEFT WORK AT 7 PM TO GO GET DINNER FOR ME AND THE OTHER GUYS WORKING THAT NIGHT AND I GO OUT START IT UP... SHIFT IT INTO REVERSE AND THE VEHICLE DOESN'T MOVE. I THEN SHIFT I IT INTO DRIVE AND THE IT STILL DOESN'T MOVE. GO TO CHECK THE TRANNY FLUID AND GUESS WHAT... NO DIPSTICK. THIS VEHICLE IS HORRIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222103March 24, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 25 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE CONTINUED TO DRIVE, BUT THE NOISE DID NOT STOP. HE PULLED THE VEHICLE OVER AND SHUT OFF THE ENGINE BECAUSE HE BEGAN TO SMELL FUEL. THE CONTACT DISCOVERED THAT THE NUMBER THREE SPARK PLUG ON THE PASSENGER SIDE OF THE ENGINE FAILED. THE VEHICLE HAD THE ORIGINAL SPARK PLUGS. WHEN HE ATTEMPTED TO REPLACE AND RETHREAD THE SPARK PLUG, IT WOULD NOT GRIP AND TIGHTEN. THE VEHICLE WAS TOWED TO A SHOP AND THE CONTACT WAS INFORMED THAT IT WAS A COMMON FAILURE. THE REPAIR SHOP PERFORMED A QUICK REPAIR BY FORD, BUT IT DID NOT CORRECT THE FAILURE. FORD STATED THAT THEY WERE AWARE OF THE FAILURE, BUT THERE WERE NO RECALLS AND COULD NOT ASSIST. THE VEHICLE IS CURRENTLY AT THE SHOP AND HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 86,214.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222167March 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
AT 85K MILES, UNDER NORMAL DRIVING USE/CONDITION, THE TRANSMISSION AND REAR DIFFERENTIAL HAVE FAILED ON MY 2002 EXPLORER. THERE ARE FORD TSBS THAT IDENTIFY AND ACKNOWLEDGE THESE PROBLEMS AS EVIDENT IN MANY OF THEIR VEHICLES, YET REFUSE TO ABSORB ANY COST OF THE $3200 IT WILL TAKE TO REPAIR THEM. THE WHEEL BEARINGS ALSO CONTINUALLY FAIL AT A COST OF $500 EACH, AND HAVE BEEN REPAIRED AT LEAST 3 TIMES AT MY OWN EXPENSE. THE TORQUE CONVERTER AND BUSHINGS NEED REPLACED, AND THE TRANSMISSION COOLER IS WORN. MY MECHANIC EXPLAINED THESE SHOULD NOT WEAR AS QUICKLY AS 85K MILES, AND FROM THE CURRENT STATE OF ITS CONDITION, RECOMMENDED A COMPLETE TRANSMISSION REBUILD/REPLACE, ALONG WITH A NEW REAR DIFFERENTIAL GEAR SET. I HAVE COME INTO CONTACT WITH HUNDREDS OF FORD OWNERS, OF NEW AND USED VEHICLES ALIKE, WITH THE EXACT SAME PROBLEM AND AM SEEKING ALL RESOURCES AVAILABLE TO INITIATE A SUIT AGAINST FORD FOR ITS EVIDENT MANUFACTURE DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222180March 24, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE BACK COIL SPRINGS ON MY 2002 FORD EXPLORER HAVE BROKEN. MY SISTER'S, NEPHEW'S AND A FRIENDS HAS ALSO BROKEN ON THE SAME MAKE AND MODEL AS MINE. I WOULD THINK THAT THERE IS SOMETHING WRONG FOR ALL OF US TO HAVE THE SAME PROBLEM WITH THE BACK COIL SPRINGS. I AM NOT FOR SURE IF ANY ONE ELSE HAS HAD THIS PROBLEM OR NOT? WILL THERE BE A RECALL ON THESE SPRINGS? WE HAVE ALL HAD TO HAVE THESE SPRINGS REPLACED AND THEY HAVE NOT BEEN CHEAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222195March 24, 2008
POWER TRAIN:AXLE HUBS
I CURRENTLY OWN A 2002 FORD EXPLORER XLT. SEVERAL MONTHS AGO (SEPT 07), STARTING HEARING A WHINING OR TINNING SOUND COMING FROM THE REAR. AS THE WEEKS/MONTHS WENT BY, IT STARTING GETTING LOUDER AND IT STARTED SOUNDING LIKE AN AIRPLANE FLYING OVERHEAD. I TOOK IT INTO THE REPAIR SHOP, MECHANIC SAID IT WAS THE RIGHT REAR WHEEL HUB ASSEMBLY. ABOUT $575 TO REPAIR. HAD THE REPAIR DONE IN DECEMBER 07/JANUARY 08. I DON'T DO ANY TOWING, THE CAR IS MAINLY USED ON THE WEEKENDS. I HAVE 62K MI. ON THE CAR, BARELY EVEN 10K A YEAR. NOW, HERE IT IS, 2 MONTHS LATER, AND THE SAME THING STARTED ALL OVER AGAIN. TOOK IT TO THE SHOP. NOW, IT'S THE LEFT REAR HUB ASSEMBLY THAT WENT BAD. ANOTHER $575 !! THIS IS A SERIOUS PROBLEM. MY MECHANIC SAID THE WHEELS COULD COME OFF AND COULD CAUSE A SERIOUS ACCIDENT. I HAVE A 7 YEAR OLD (JUST TURNED 7 TODAY), AND ONE ON THE WAY !! THIS CAR IS OUR MAIN MEANS OF TRANSPORTATION FOR TRIPS AND VACATIONS AND I CANNOT RISK THE LIVES OF MY FAMILY OR THE LIVES OF OTHERS, IF THIS CAR FAILS ON THE HIGHWAY. THIS PROBLEM SHOULD BE LABELED AS A RECALL AND FORD SHOULD HAVE TO PAY FOR THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222069March 23, 2008
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS, EQUIPMENT, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
2002 FORD EXPLORER XLT REAR WINDOW LIFT PANEL CRACKED (DEALER REPLACED ONCE DUE TO SMALL STRESS FRACTURES WAS THE EXPLANATION GIVEN ME) REPLACEMENT PANEL CRACKED WITHIN 6 MONTHS, SAME PLACE AS FIRST CRACK, BUT EXTENDING ALL THE WAY THROUGH PANEL. DEALER AND FORD MOTOR COMPANY CONTACTED AND REFUSED TO REPLACE. THIS POSSES A DANGER IF THE PANEL FLIES OFF DURING VEHICLE OPERATION. I HAVE SEEN MANY OTHER FORDS WITH THE SAME DEFECT AND FORD SHOULD OFFER A RECALL. PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222073March 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE CALLED ME TO TELL THE O/D LIGHT WAS FLASHING AND THE TRANSMISSION WAS SLIPPING. I THINK IT WAS BETWEEN 3RD AND 4TH GEAR. WE TOOK IT TO OUR MECHANIC AND IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED REPLACED. AFTER LOOKING AT YOUR WEB SITE, AND OTHER SITES, THIS IS A VERY COMMON AND DANGEROUS PROBLEM. I ALSO HAVE AN ISSUE WITH THE RIGHT FRONT WHEEL THAT HAS A SERIOUS RUBBING NOISE WITH A SERIOUS VIBRATION AND IT WAS DIAGNOSED AS A BAD WHEEL BEARING. THIS IS ANOTHER ISSUE WITH THE EXPLORER THAT IS POSTED NUMEROUS TIMES ON YOUR SITE. BOTH OF THE ISSUES SHOULD BE HONORED BY FORD DUE TO THE EXPENSE AND POSSIBLE CHANCE OF INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221956March 21, 2008
TIRES, POWER TRAIN
REAR END IS MAKING A HORRIBLE RUBBING NOISE....THOUGHT IT MIGHT BE THE TIRES BUT I JUST REPLACED ALL 4 TIRES WITH THE SAME EXACT TIRES THEY COME FROM FACTORY WITH AND STILL HAVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221832March 20, 2008
SUSPENSION
2002 FORD EXPLORER XLT- ALL FOUR WHEEL BEARING HAVE GONE BAD WITHIN 1 YEAR. THIS IS A KNOWN PROBLEM WITH OWNERS AND DEALERS. THIS YEAR AND MODEL OF FORD EXPLORER HAS BAD BEARINGS AND HUB ASSEMBLIES. FORD IS HAPPY TO COLLECT THE HUNDREDS OF DOLLARS IT COST OWNERS TO REPLACE THESE FAULTY PARTS BUT WILL NOT DO ANYTHING TO FIX THE ISSUE. ONE BEARING ACTUALLY BROKE ON MY VEHICLE AND NOW I AM AFRAID TO DRIVE IT BECAUSE I DO NOT WANT TO BE STRANDED SOMEWHERE. I HAVE A FRONT AND REAR BEARING OUT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221918March 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE 96,000 MILES. NO APPARENT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221768March 19, 2008
ENGINE AND ENGINE COOLING
I WAS DRIVING MY EDDIE BAUER FORD EXPLORER 4.6L V8 WHEN I HEARD A LARGE EXPLOSION SOUND COMING FROM THE ENGINE. I IMMEDIATELY PULLED OFF THE ROAD AND CALLED FOR HELP. I HAD MY CAR TOWED TO A SHOP WHERE THEY TOLD ME THE SPARK PLUG SHOT OUT OF THE ENGINE AND THIS SHOULD NEVER HAPPEN. APPARENTLY THE COIL WHERE IT THREADS INTO WAS MANUFACTURED INCORRECTLY SO IT NEVER SAT ALL THE WAY ON LIKE IT SHOULD. OVER TIME THIS IS THE RESULT. I NOW NEED A NEW CYLINDER HEAD COSTING $1800, AND MAYBE A 2ND ONE DOWN THE ROAD. THAT'S $4,000 FOR FORD'S MISTAKE! FORD SAID THEY CAN'T HELP. THERE IS NO RECALL. I WAS STRANDED ON THE SIDE OF A BUSY ROAD IN TRAFFIC RISKING MY SAFETY FOR THEIR DEFECTIVE PRODUCT! THIS IS HIGHWAY ROBBERY! (LITERALLY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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