Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10223654April 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER WITH 73K STARTED WITH O/D LIGHT BLINKING AND THE CHECK TRANSMISSION MESSAGE. TOOK TO DEALER AND HAD TO HAVE TRANSMISSION REPLACED. TRUCK HAS BEEN DRIVEN BY MY WIFE TO CART MY DAUGHTER AROUND, NEVER ABUSED, NEVER TOWED ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223709April 8, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DRIVERS SIDE REAR COIL SPRING SNAPPED AND PASSENGER SIDE REAR COIL SPRING SNAPPED IN 4 PLACES. MECHANIC AT MIDAS TOLD ME THEY ARE SEEING ALOT OF THESE ON THE 2002 FORD EXPLORER. WONDERING IF FORD IS DOING ANYTHING ABOUT THIS. I CALLED THERE CUSTOMER SERVICE AND DIDN'T GET ANYWHERE WITH THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223628April 7, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CRACKED LIFT GATE/ UPPER HALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223639April 7, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
I RECEIVED IN THE MAIL A LETTER FROM FORD MOTOR COMPANY TO INSTALL A FUSED WIRING HARNESS INTO THE SPEED CONTROL SYSTEM OF MY VEHICLE FREE OF CHARGE (PARTS AND LABOR). I HAVE CALLED MY LOCAL SERVICE DEALER SEVERAL TIMES, SINCE AUGUST OF 2007. THE SERVICE MANAGER HAS ALWAYS TOLD ME THAT PARTS ARE NOT AVAILABLE AND TO CALL BACK. I HAVE CALLED 5 TIMES, INCLUDING TODAY, 07 APRIL 2008. I DO HAVE A 2002 EXPLORER SPORTS TRAX. I AM HAVING A DIFFICULT TIME GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME AND WITHOUT CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223502April 6, 2008
SUSPENSION:FRONT:HUB, SUSPENSION
I BOUGHT MY 2002 FORD EXPLORER IN JAN 08, IT IS NOW APRIL 08 AND I HAVE ALREADY REPLACED THE R FRONT WHEEL BEARING, AND BOTH REAR WHEEL BEARINGS. IT HAS COST ME AROUND $1,200.00 AND IT ONLY HAS 60,000 MILES ON IT. ONCE A MONTH I AM PUTTING MORE MONEY INTO SOMETHING THAT I BELIEVE SHOULD HAVE BEEN A RECALL. I CAN COUNT MORE THAN 60 COMPLAINTS ABOUT THIS PROBLEM ON THIS PARTICULAR YEAR AND MODEL OF VEHICLE AND IT AMAZES ME THAT FORD MOTOR COMPANY IS SO NAIVE TO SUCH A DANGEROUS PROBLEM. ARE THEY REALLY INSENSITIVE ENOUGH TO WAIT UNTIL SOMEONE DIES OR GETS INJURED FROM THIS? I BELIEVE THAT WHATEVER PARTS THEY USED WHEN MANUFACTURING THESE VEHICLES WERE DEFECTIVE AND I AM TO DO WHATEVER IT TAKES TO MAKE THEM SEE, EVEN IF IT MEANS GETTING A LAWYER. BETWEEN ALL OF US OUT THERE I BELIEVE WE WOULD HAVE A PRETTY GOOD CASE IF WE ALL GET TOGETHER. SO ANYONE WHO SEES THIS MOST RECENT COMPLAINT AND AGREES WITH ME, I CAN BE CONTACTED AT (865)-585-6874 WHICH IS MY CELL NUMBER, OR YOU CAN E-MAIL ME AT [email protected] AND MY NAME IS FAYANN MANNING. AWAITING EVERYONE ELSE'S CALL WHO FEEL LIKE THEY HAVE BEEN SCREWED OVER!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223510April 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
NO APPARENT REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223367April 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2002 FORD EXPLORER - TRANSMISSION FAILED AT 65,000 MILES, IT WAS REBUILD AND FAILED AGAIN. MY REAR DIFFERENTIAL AND BEARING HAD TO BE REPLACED BECAUSE IT WAS GRINDING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223223April 3, 2008
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
LEAKING REAR AXLE SEAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223295April 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION ERROR CODES, OVERDRIVE LIGHT FLICKERS SERVICE ENGINE SOON LIGHT IS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223102April 2, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
AFTER SEEING OTHER 2002-2006 FORD EXPLORERS ON THE STREET WITH THE SAME PROBLEM OF HAVING A CRACK IN THE REAR PANEL RIGHT BELOW THE REAR WINDOW I DECIDED TO SEE IF THERE WAS ANYTHING WE COULD DO ABOUT IT. I KNOW THERE WAS A RECALL TO REPLACE THE HINGES BECAUSE THE DOOR WOULD SLAM SHUT WHICH I BELIEVE CAUSED THE CRACK. I TALKED TO FORD WHEN IT FIRST OCCURRED AND THEY SAID BASED ON MY MILEAGE THEY WOULD NOT FIX IT AND IT WOULD COST ABOUT 500. MY QUESTION TO FORD WAS WHAT DOES THE MILEAGE HAVE TO DO WITH WHAT I BELIEVE WAS A RECALL DEFECT THAT ULTIMATELY CAUSED THIS PROBLEM? I NOTICED ON THE NEW MODEL EXPLORERS THEY REDESIGNED THEM SO THE GLASS OPENS UP WITHOUT THE PANEL. AFTER READING OTHER COMPLAINTS I AM NOW CONCERNED THAT THE WINDOW COULD ACTUALLY FALL OUT IF THE DOOR IS SHUT AND COULD BREAK AND CAUSE AN INJURY. I WOULD LIKE TO FILE A FORMAL COMPLAINT AND HOPEFULLY GET THIS RESOLVED SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223103April 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT THIS VEHICLE WITH 34,000 MILES ON IT IN 2003 AND STILL HAVE IT. BEFORE THE FACTORY WARRANTY WAS UP AT 36,000 MILES AND HAD AN ISSUE WITH THE TRANSMISSION AND TOOK IT IN TO THE DEALERSHIP. THEY SAID THERE WAS A PROBLEM WITH THE TRANS AND THAT THEY WOULD FIX IT. WITHIN A YEAR LATER I HAD THE SAME PROBLEM AND TOOK IT BACK TO THE SAME DEALER AND THEY FIRST SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT. I COULDN'T DO WITHOUT A VEHICLE SO I HAD NO CHOICE BUT TO TAKE IT BACK. ONCE AGAIN THE PROBLEM OCCURRED AND I TOOK IT BACK. THIS TIME THEY DID A COMPLETE REHAUL OF THE TRANS AND SAID EVERYTHING SHOULD BE FINE. THEY WANTED TO CHARGE ME ABOUT 900 DOLLARS BECAUSE THERE WAS NO MORE WARRANTY ON IT AND THE YEAR WARRANTY THEY GAVE ME ON THE FIRST JOB HAD EXPIRED. LUCKILY THEY WORKED WITH ME AND ONLY CHARGED ME A DEDUCTIBLE OF 100. I SHOULD HAVE KNOWN BETTER THAT THERE WAS A REASON A 1 YEAR OLD CAR WITH 34K MILES ON IT WAS TRADED IN AND AFTER THIS INCIDENT I FOUND OUT. CURRENTLY THE CAR HAS 107,000 MILES ON IT AND THE SAME PROBLEM STILL OCCURS AND I JUST DON'T WANT TO TAKE IT IN TO SEE WHAT EXACTLY IS THE PROBLEM BECAUSE LABOR ALONE JUST TO LOOK AT IT WILL COST OVER 100 DOLLARS. I AM EXTREMELY DISAPPOINTED IN FORD AND I JUST FOUND ABOUT THIS SITE BECAUSE I WAS ONLINE LOOKING UP A PANEL FOR THIS SAME VEHICLE AND NOTICED I AM NOT THE ONLY ONE WHO HAS THIS SAME PROBLEM. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223146April 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER. PULLING OUT ONTO MAJOR HIGHWAY AND VEHICLE WOULD NOT GET OUT OF 2ND GEAR. VEHICLE HAS BEEN MAINTAINED AND SERVICED UP TO FACTORY SUGGESTED STANDARDS. TAKEN TO FORD DEALERSHIP AND THEY DID NOTHING EXCEPT SUGGEST A REBUILT FORD TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223187April 2, 2008
POWER TRAIN
WHEN I START MY EXPLORER FIRST THING IN THE MORNING, THE 4 WHEEL LOW AND 4 WHEEL HIGH LIGHTS WILL COME ON AND THE EXPLORER WILL NOT SHIFT INTO REVERSE OR DRIVE. IT'S LIKE THE CAR IS NEUTRAL AND WHEN I GO TO PUT IT BACK INTO PARK, THERE IS A GRINDING NOISE THAT SOUNDS LIKE GRINDING GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223204April 2, 2008
SUSPENSION:REAR:SPRINGS
FAILURE OF BOTH REAR SPRINGS ON 2002 FORD EXPLORER. 95,000 MILES, NORMAL DUTY (NEVER OVERLOADED). SPRINGS LITERALLY BREAKING APART STARTING AT TOP. SUSPECT DESIGN OR MATERIAL FLAW. INTERNET SEARCH INDICATES THIS IS NOT ISOLATED INCIDENT. SUSPECT FURTHER SPRING FAILURE COULD LEAD TO LOSS OF CONTROL/ROLL OVER. PLEASE INVESTIGATE -- IN MY OPINION THIS SHOULD BE SERIOUS SAFETY RECALL ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223208April 2, 2008
SUSPENSION:REAR:AXLE:SPINDLE, SUSPENSION
THIS IS MY WIFE'S VEHICLE SO I DO NOT DRIVE IT OFTEN. WHEN I DID I NOTICED THE LOUD ROAR AND ASKED HOW LONG IT HAD BEEN THERE. SHE SAID A COUPLE MONTHS. I REPLACED 3 OF THE 4 WHEEL BEARINGS. HAD I NOT DROVE IT MYSELF THE WHEELS COULD HAVE FALLEN OFF!!! SHE HAS MY TWO CHILDREN IN THERE ALSO. THANKS FORD!! THIS IS NOT AN OLD VEHICLE. LESS THAN 80,000 MILES. IF THERE IS NO RECALL ON THESE BEARINGS AND SOMEONE GETS KILLED I HOPE FORD IS SUED SO BAD THEY GO UNDER. RECALL YOUR PIECE OF CRAP BEARINGS LIKE YOU SHOULD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223092April 1, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, PARKING BRAKE, VISIBILITY:GLASS, SIDE/REAR, TIRES, SUSPENSION:REAR
PROBLEMS WITH THIS EXPLORER OVER MY OWNERSHIP INCLUDE: -REAR GLASS REPLACED -FRONT BRAKES REPLACED -REAR WHEEL BEARINGS HAVE REQUIRED REPLACEMENT, -PARKING BRAKE ISSUES, -NEW TIRES, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222883March 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION HAS FAILED DUE TO THE TORQUE CONVERTER FAILING CATASTROPHICALLY, SENDING BITS OF BRASS AND METAL SHAVINGS EVERYWHERE INSIDE AND DESTROYING THE ASSEMBLY. THE SYMPTOMS OF THIS FAILURE WERE AS FOLLOWS: SHIFTING HARD BETWEEN 1ST AND 2ND GEAR, AND THE O/D LIGHT FLASHING VERY RAPIDLY AFTER 10 TO 15 MINUTES OF DRIVE TIME. UPON AN EXTREMELY SIMPLE INVESTIGATION (GOOGLE SEARCH), I FIND THAT THIS IS A SUSPICIOUSLY COMMON PROBLEM WITH THESE TRANSMISSIONS, EVEN THOUGH MY OWN DEALER SAYS HE'S NEVER HEARD OF IT BEFORE NOW, WHICH WAS ALSO A COMMON THREAD IN THESE COMPLAINTS I FOUND ONLINE. THE CORRECTIVE ACTION SUGGESTED BY THE DEALER IS THE SAME AS EVERYONE ELSE I'VE FOUND: NEW TRANSMISSION. THEY SAY IT IS TOTALLY DESTROYED INSIDE, THE PIECES OF TORQUE CONVERTER HAVE RUINED VIRTUALLY EVERY PART OF THE TRANNY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222919March 31, 2008
SUSPENSION:REAR
FAILED REAR WHEEL BEARING. CAR SWAYING SIDE TO SIDE, POSSIBLE ROLLOVER IF AT HIGH SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222702March 30, 2008
WHEELS:HUB
I HEARD LIKE A AIRPLANE RIGHT OVER THE HEAD OF MY TRUCK AND IT ENDED UP BEING MY HUB BEARINGS, THE FORD DEALER SAID WE HAVE ALOT OF THESE PROBLEMS WITH THE 2002 FORD XLT EXPLORER. HE TOLD ME AS MANY AS THESE THAT HE GETS IN IT SHOULD BE A RECALL. HE PROCEEDS TO TELL ME YOUR TIRE CAN FALL OFF AND THERE CAN BE SERIOUS ACCIDENT SOMEONE CAN GET KILLED OR HURT REALLY BAD. NOW I HAD TO SHELL OUT 1,0000. AT A LOCAL DEALER TO GET THIS PROBLEM FIX. I FINALLY GOT DONE PAYING FOR THE [XXX] CAR AND NOW I HAVE TO THROW MONEY IN CONSTANTLY FIRST IT WAS MY REAR END 10 DAYS AFTER WARRANTY EXPIRED NOW ITS HUB BEARING WHAT'S NEXT MAYBE FORD WOULD BE # 1 IF THEY MADE A BETTER TRUCK. THAT IS WHY THE AMERICAN CONSUMER ARE BUYING FOREIGN CARS AND TRUCKS BECAUSE AT LEAST THEY DO RECALLS AND THE CARS AND TRUCKS LAST. MAYBE OUR ECONOMY WOULD BE BETTER IF PEOPLE BOUGHT AMERICAN STUFF BUT AS YOU SEE WHY WHEN YOU HAVE TO SHELL OUT MONEY ALL THE TIME TO FIX IT! PLUS WARRANTY'S ON FOREIGN CARS ARE BETTER TOO 10 YRS OR 100,000MILES .SEE AMERICAN COMPANIES LIKE FORD DON'T HAVE A WARRANTY LIKE THAT BECAUSE THEY KNOW THERE CRAP WILL BREAK BEFORE 10 YRS. I FEEL BAD TO COMPLAIN BUT I SUPPORTED FORD FOR ALONG TIME AND ANYTHING I BUY USUALLY HAS SOME KIND OF PROBLEM AND THE SAD THING I ALWAYS BUY NEW. THIS IS MY 3RD NEW FORD I BOUGHT JUST TO KEEP THE MONEY IN UNITED STATES. THERE SHOULD NOT HAVE TO BE A DEATH OR CRASH FOR A RECALL! *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222720March 30, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER HAD INITIAL TRANSMISSION FAILURE AT 101,000 MILES. CAR WAS SERVICED REGULARLY, RUNNING FINE UNTIL O/D INDICATOR LIGHT ILLUMINATED AND THE VEHICLE WOULD NOT SHIFT INTO 3RD GEAR. REBUILT TRANSMISSION WAS INSTALLED AND NOW HAS FAILED AT 151,000 MILES. RESEARCH CONCERNING THIS PROBLEM SHOWS THAT MANY CONSUMERS OF FORD 2002 FORD EXPLORER HAVE HAD SIMILAR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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