Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10225841April 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT STARTED TO BLINK AND CAR IS REVVING AND DOES NOT SHIFT INTO 3RD GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225783April 26, 2008
SUSPENSION:REAR
WE HAVE HAD PROBLEMS WITH THE REAR DIFFERENTIAL SINCE BUYING OUR VEHICLE IN 2003. THE FIRST TIME WE HAD IT FIXED WAS TWO WEEKS AFTER BUYING IT. IT HAS BEEN FIXED 3 TIMES AND WE ARE ABOUT TO FIX AGAIN. AFTER SOME RESEARCH I FOUND THAT THIS IS A PROBLEM WITH HUNDREDS OF OWNERS OF 2002 FORD EXPLORERS. THERE IS NO RECALL BECAUSE THEY SAY IT IS NOT A SAFETY ISSUE, HOWEVER; THE MECHANIC SAID IF NOT FIXED THE REAR WHEELS COULD LOCK UP CAUSING AN ACCIDENT. I CONSIDER THIS A SAFETY ISSUE, ESPECIALLY WHEN MY CHILDREN ARE IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225666April 25, 2008
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I BOUGHT THE CAR IN 02/02/2007 IN A USED CONDITION THE 4X4 WAS NOT WORKING I REPLACED THE CM 4X4 AND THE 4X4 SWITCH IN LESS THEN 4 MONTHS IT WENT OUT I REPLACED THE 4X4 CONTROL MODULE AGAIN AND THIS MONTH IT WENT OUT FOR THE THIRD TIME ONLY THIS TIME IT IS STUCK IN THE 4X4 LO CHANGED THE MODULE WITH A FORD PART #2C54-7H473-BF SO I CAN GET AWAY FROM THE ONE DEFECTED ONES 1L24-7H473-AH BUT I THINK THE DAMAGE IS ALL DONE IN THE 4X4 DRIVING CASE MY CAR IS A 2002 FORD EXPLORER PLEASE CHECK THE WEB SITE HTTP://WWW.EXPLORERFORUM.COM/FORUMS/FORUMDISPLAY.PHP?F=101 AND YOU WILL SEE MOST OF COMPLAINTS ARE ABOUT THE 4X4 MORE THEN 3900 ALL HAVING THE SAME DEFECT PLEASE CHECK IT OUT AND DO SOMETHING ABOUT THIS ALOT OF PEOPLE TOLD FORD ABOUT THEIR DEFECT BUT FORD WILL NOT DO NOTHING ABOUT IT THAT IS WHEY I AM DOING THIS COMPLAINT I AM SICK OF FORD NOT TAKING THIS ISSUE SERIOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225679April 25, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I RECENTLY PURCHASED A USED 2002 FORD EXPLORER. THE MIDDLE SECTION OF THE HATCH CRACKED DOWN THE MIDDLE. UPON FURTHER RESEARCH I FOUND THIS IS A WIDESPREAD PROBLEM WITH EXPLORERS OF THIS YEAR MODEL. IT'S OBVIOUS TO ALL THOSE WHO OWN ONE THAT THE PROBLEM WAS A DEFECT IN MATERIAL FROM THE MANUFACTURER. FORD REFUSES TO FIX IT OR EVEN MAKE PARTIAL RESTITUTION FOR HAVING IT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225751April 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN MY 2002 FORD EXPLORER HAS FAILED. THE O/D LIGHT STARTED BLINKING. TOOK IT TO AAMCO AND THEY SAID I NEED TO REPLACE THE TRANSMISSION. THEY SAID THEY HAVE DEALT WITH MANY 2002 FORD EXPLORERS WITH THE SAME PROBLEM. *TR UPDATED 05/19/08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225505April 23, 2008
POWER TRAIN:AXLE HUBS, SUSPENSION
2002 FORD EXPLORER EDDIE BAUER 4L V6 AUTO TRANS I HAD MY EXPLORER INTO THE DEALER FOR AN OIL CHANGE LAST JANUARY AND THEY MENTIONED THAT MY RIGHT REAR WHEEL SEAL WAS LEAKING AND NEEDED TO BE CHANGED BUT NOT RIGHT AWAY. I WAITED FOR THE NEXT OIL CHANGE IN APRIL AND SCHEDULED IT IN FOR A WHEEL SEAL REPLACEMENT -- $190. NO MENTION OF ANY PROBLEMS WITH THE REAR END. NOT 90 MILES LATER I HEAR A LOUD CRUNCHING SOUND AND MANAGED TO LIMP BACK TO THE DEALER TO FIND OUT THAT THE SAME RIGHT REAR HUB THEY JUST REPLACED THE SEAL ON HAS A BAD BEARING/HUB. THEY REPLACED THE HUB AND BEARING AT A COST OF $899 ($533 PARTS). GIVEN THE EXPLORERS HISTORY OF PROBLEMS WITH THE RIGHT REAR WHEEL (FIRESTONE BLOWOUTS) CAUSING ROLLOVER ACCIDENTS I THINK FORD WOULD TAKE THIS PROBLEM SERIOUSLY. IF HAVING A TIRE FAIL CAN LEAD TO ROLLOVER ACCIDENTS IMAGINE WHAT HAPPENS WHEN YOU LOSE THE ENTIRE WHEEL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225513April 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
DROVE INTO THE CARWASH WENT TO PUT THE CAR IN PARK AND THE GEARSHIFT GOT STUCK AND BROKE OFF IN REVERSE, HAD TO BACK CAR OUT OF CARWASH WITH MANY CARS BEHIND ME TOWED THE CAR TO DEALERSHIP WAS TOLD THE STEERING COLUMN HAD TO BE REPLACED WHICH COST $1,200.00 AFTER RESEARCH TODAY I SEE THAT ALOT OF EXPLORER OWNERS HAVE HAD THIS HAPPEN AND I CONSIDER THIS TO BE A VERY DANGEROUS DEFECT IN THE CAR THAT FORD SHOULD HAVE PAID TO HAVE FIXED AND RECALLED SO THAT THIS DOES NOT HAPPEN TO OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225354April 22, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR TAILGATE ON MY 2002 FORD EXPLORER WAS RECALLED FOR THE HINGES TO BE EXPOSED SINCE THEN THE TAILGATE WOULD EXHIBIT RANDOM DOOR AJAR INDICATIONS. RECENTLY THE PLASTIC PANEL ON THE OUTSIDE UNDER THE GLASS HAS SPLIT VERTICALLY IN THE MIDDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225358April 22, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CRACK APPEARED IN WINTER 2006 IN HATCH BELOW REAR WINDOW. THIS WAS A FLORIDA CAR UP TO JUNE 2006. ALL WAS FINE IN FLORIDA. I SUSPECT COLD HAS SOMETHING TO DO WITH THESE CRACKS. NO REPAIR HAS BEEN MADE AS I AM HOPING FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225408April 22, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE OVERDRIVE LIGHT ILLUMINATES INTERMITTENTLY AND THEN THE VEHICLE ACCELERATES WITHOUT WARNING. WHEN THE OVERDRIVE LIGHT IS BLINKING, IT CANNOT BE SHUT OFF WITH THE OVERDRIVE SWITCH UNLESS THE VEHICLE IS SHUT OFF AND THEN RESTARTED. THE CONTACT ALSO STATED THAT THE TRANSMISSION WAS SLIPPING GEARS. THE FAILURE OCCURS RANDOMLY WHILE DRIVING 10 MPH OR GREATER. THE DEALER AND THE MANUFACTURER HAVE NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225402April 22, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
A CRACK APPEARED ON THE REAR HATCH DOOR UNDER THE REAR WINDOW. THE CRACK JUST APPEARED ONE MORNING WITHOUT ANY DIRECT ACTION. A SEARCH ON THE INTERNET SHOWED THAT THIS PROBLEM IS HAPPENING TO MANY 2002 FORD EXPLORERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225421April 22, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WON'T GO INTO GEAR SOMETIMES WHEN PULLING AWAY FROM A STOP. IT ALSO SLIPS OCCASIONALLY WHEN ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225247April 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION MAKING NOISE WHEN SHIFTING INTO 3RD GEAR. OD LIGHT BLINKS AND CHECK TRANSMISSION MESSAGE COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225264April 21, 2008
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
HEARD LOUD ROARING NOISE COMING FROM BACK REAR TIRES. HAD EXPLORER CHECKED TO FIND OUT THAT RIGHT REAR TIRE WAS ALMOST READY TO COME OFF EXPLORER. HUBS/BEARINGS WEARING OUT . THIS IS A VERY DANGEROUS PROBLEM AND FORD NEEDS TO RECALL THESE EXPLORERS BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225274April 21, 2008
STEERING:COLUMN
I WENT TO PUT MY 2002 FORD EXPLORER INTO PARK AND THE GEAR SHIFT BROKE OFF. I HAD TO CALL A WRECKER AND HAD THE VEHICLE TOWED TO MY MECHANIC. THE TOTAL COST WAS $1100 BECAUSE THE ENTIRE STEERING COLUMN HAD TO BE REPLACED. THIS APPEARS TO BE A DEFECT IN THE METAL BASED ON THE BROKEN PART AND ALSO POOR DESIGN THAT YOU HAVE TO REPLACE THE ENTIRE STEERING COLUMN FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225030April 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
BLINKING O\D LIGHT, TRANSMISSION WILL ONLY SHIFT INTO OVERDRIVE UNDER NO LOAD, LATE AND HARD SHIFT FROM 1ST TO 2ND (OR ACCEL TO ABOUT 20 MPH THEN BACK OFF TO MINIMIZE JAR TO DRIVE LINE COMPONENTS), AND 4-WHEEL DRIVE WILL NOT ENGAGE. SAFETY ISSUES: (1) PULLING OUT IN TRAFFIC, CAN'T ACCELERATE UNTIL SHIFTS INTO 2ND GEAR (HAVE TO BACK OFF IN 1ST BEFORE IT SHIFTS) (2) 4-WHEEL TRACTION LOCK DOES NOT FUNCTION. FROM THE DAY I BOUGHT THIS EXPLORER NEW, THE TRANSMISSION SHIFTED LATER AND HARDER THAN I THOUGH APPROPRIATE. THEN AT ABOUT 80 TO 85K MILES THE OD AND 4-WHEEL DRIVE STOPPED WORKING AND SHIFTS BETWEEN 1ST TO 3RD BECAME MUCH WORSE. THE TORQUE CONVERTER LOCK UP STILL SEEMS TO BE WORKING (CAN TELL WHEN IT'S RUNNING ROAD SPEED IN 3RD GEAR). AFTER SOME RESEARCH USING FORD SHOP MANUALS, THERE SEEMS TO BE DIRECT RELATIONSHIP BETWEEN 1ST TO 2ND LATE/HARD SHIFTS AND THE OVERDRIVE PROBLEM BUT I CAN;T FIND AN OFFICIAL FORD POSTING OR TECH BULLETIN TO PROVIDE DETAILS. INTERNAL PRESSURES CONTROL THE SHIFTING AND THERE ARE SEVERAL VALVES, ORIFICES, SOLENOIDS, ETC THAT CAN CAUSE IMPROPER CONTROL PRESSURES. FORD MUST KNOW OF THE PROBLEM AND TRUTHFULLY, I THINK THE RELIABILITY OF THE TRANNY IN THE IRS EXPLORER FALLS WELL BELOW THE PUBLICS EXPECTATIONS AND SHOULD BE EVEN FARTHER BELOW FORDS ACCEPTANCE CRITERIA. DESPITE THE PREMATURE FAILURE, I WOULD PROBABLY BE CONTENT IF FORD PROVIDED THEIR EXPLORER OWNERS A DETAILED DESCRIPTION OF THE FAILURE, DEVELOPED A LONG TERM FIX, PROVIDED FORD OWNERS SOME REASONABLE OPTIONS TO INSTALL THE PARTS AND/OR MAKE THE MODIFICATIONS NEEDED FOR A LONG TERM FIX (TO INCLUDE SELF REPAIR AS AN OPTION), AND ESTABLISH A HELP DESK TO ASSIST CUSTOMERS WITH THIS EXTREMELY HIGH TRANSMISSION FAILURE RATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225148April 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY
REAR DIFFERENTIAL AND ALSO THE TRANSMISSION. PLEASE DO A RECALL ON THIS BEFORE SOMEONE DIES. YOU MAKE TONS OF MONEY OFF YOUR LOYAL COSTUMERS, NOW DO SOMETHING FOR THEM AND FIX AN OBVIOUS PROBLEM THAT MECHANICS, DEALERSHIPS AND OWNERS OF 2002 FORD EXPLORERS KNOW ABOUT. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225159April 20, 2008
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
2002 FORD EXPLORER WITH SLIGHTLY LESS THAN 130,000 MILES WITH NEAR INCIDENT OF REAR PASSENGER WHEEL FALLING OFF AT HIGHWAY SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225008April 19, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
RECALL ON FORD CRUISE CONTROL FOR 2002 SPORT TRAC TRUCK. I RECEIVED A LETTER FROM FORD TO HAVE IT DISCONNECTED LAST AUG 2007. TO THIS DATE THEY STILL HAVE NOT RECEIVED ANY TO THE DEALERS TO REPAIR THE PROBLEM. LOOKS LIKE FORD IS DRAGGING THEIR FEET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225026April 19, 2008
AIR BAGS
WE GOT IN TO A HEAD ON COLLISION AND THE AIRBAG DID NOT DEPLOY AND WE HIT AT ABOUT 45 M.P.H. ON IMPACT AND NOTHING DEPLOY SOON AFTER THE CRASH THE AIRBAG LIGHT FLASHED FOR SEVERAL DAYS TILL WE GOT THE REPAIR AND THEY JUST RESET THE COMPUTER IN THE TRUCK AND NOW THE AIRBAG LIGHT IS FLASHING ONLY A WEEK AFTER THEY RESET IT AND THE FORD COMPANY HERE HAS NO REASONING OR ANSWER TO WHY THIS HAPPENED AND THEY REFUSE TO HELP US ON THIS SITUATION SO WE HAVE TO TURN TO YOU AND GET THIS PROBLEM RESOLVED QUICKLY BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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