Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10227274May 11, 2008
SUSPENSION:REAR
HUGE PROBLEMS WITH REAR DIFFERENTIAL ON 02 FORD EXPLORERS. FORD SHOULD TAKE ACCOUNTABILITIES FOR THERE LACK QUALITY IN TERMS OF ENGINEERING AND MANUFACTURING. THOUGHT IT WOULD BE A GOOD FAMILY VEHICLE. UNFORTUNATELY IT IS UNSAFE AND A DRAIN ON THE FINANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227220May 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
TRANSMISSION SLIPPAGE, REAR END CLUNKS WHEN THE TRANNY FINALLY SHIFTS TO ANOTHER GEAR, REAR END WHINE AT 60-70MPH. HASN'T BEEN FIXED BUT THE DEALERSHIP ESTIMATES $2K FOR THE REAR END AND $3K FOR THE TRANNY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227046May 8, 2008
SUSPENSION:REAR, POWER TRAIN:DRIVELINE
I PURCHASED A PRE-OWNED 2002 FORD EXPLORER AT THE END OF 2007. AT THE TIME OF PURCHASE, THE VEHICLE HAD JUST UNDER 60,000 MILES. AROUND 65,000 I BEGAN TO HEAR A HIGH PITCHED HOWLING SOUND COMING FROM THE REAR OF THE VEHICLE. I HAD THE NOISE INVESTIGATED AND HAD BOTH REAR WHEEL BEARINGS REPLACED AS A RESULT. THIS DID NOT, HOWEVER, SOLVE THE PROBLEM. THE NOISE CONTINUED AND INTENSIFIED. RECENTLY, THE SOUND BEGAN TO BE ACCOMPANIED BY A LOW GRINDING SOUND AND A DEFINITELY PERCEPTIBLE 'DRAGGING' AFFECT. THIS HAPPENED JUST SHY OF 80,000 MILES. AFTER EXTENSIVE RESEARCH, MY PROBLEM HAS BEEN RE-DIAGNOSED AS A REAR DRIVE TRAIN/AXLE PROBLEM. I HAVE ALSO RECENTLY DISCOVERED THAT THIS IS A PERSISTENT PROBLEM WITH THIS MAKE/MODEL, BUT FORD IS REFUSING TO ACKNOWLEDGE/ACCEPT RESPONSIBILITY FOR THE PROBLEM AND THE POTENTIAL SAFETY CONCERNS ASSOCIATED WITH THE REAR AXLE SEIZING UP DURING NORMAL OPERATION. THIS LINK: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/DRIVETRAIN/REAR_DIFFERENTIAL_PROBLEMS.SHTML REPRESENTS A LIST OF ONGOING COMPLAINTS RELATIVE TO THIS PARTICULAR ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226967May 7, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT ANY SPEED OVER A BUMP IN THE ROAD, THE CONTACT COULD HEAR A RUBBING SOUND COMING FROM THE REAR OF THE VEHICLE. WHILE THE WHEEL BEARINGS WERE BEING SERVICED, IT WAS DISCOVERED THAT BOTH THE DRIVER AND PASSENGER SIDE REAR COIL SPRINGS FAILED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 81,979. UPDATED 06/17/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226874May 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
STARTED AS MY 4 WHEEL DRIVE WOULD KICK IN AND I WOULD HAVE TO WAIT TO GET IT OUT. THEN MY TRANS STARTED SLIPPING I HIT THE BRAKE AND GOES OUT OF GEAR. NOW IT JUST TAKES ITSELF IN AND OUT WHEN EVER ONLY HAVE 95,000CAR HAS BEEN DRIVEN EASY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226784May 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
SAME AS ALL THE OTHERS. O/D LIGHT STARTED FLASHING, STARTED SHIFTING HARD, THEN LOST ALL GEARS EXCEPT FIRST. TRANSMISSION NEEDS REPLACED! CALLED FORD THEY DON'T CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226818May 6, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS UNDERGOING AN OIL CHANGE, THE MECHANIC FOUND A CRACK IN THE REAR COIL SPRINGS. THE CONTACT DID NOT NOTICE ANY PRIOR FAILURES. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 106,000. UPDATED 6/9/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226670May 5, 2008
STRUCTURE, FUEL SYSTEM, GASOLINE
THE FUEL SYSTEM ON MY FORD EXPLORER WENT OUT COMPLETELY AT 40,000 MILES. ALSO, THE BLACK PANELS BETWEEN THE WINDOWS ARE FADED AND PEELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226538May 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
CHECK ENGINE SOON LIGHT WENT OFF , THEN O/D LIGHT KEPT BLINKING, FAILED TO GO INTO GEAR AND LOCKED UP WHILE DRIVING HOME. TOOK IT TO SHOP AND MECH SAID IT WAS A BAD TRANSMISSION AND IS NOW REBUILDING IT FOR 1,900 USD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226546May 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION FAILURE. DURING NORMAL HIGHWAY DRIVING CONDITIONS, TRANSMISSION SLIPS, O/D LIGHT FLASHES, VEHICLE COASTS TO A STOP. CAUSES TRAFFIC DELAYS, INCREASES CHANCES FOR MULTI-VEHICLE ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226355May 1, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION, WHEELS, EQUIPMENT
TRANSMISSION SHIFTED HARD INTO 2ND GEAR FROM DAY ONE, TOOK IT TO DEALER AND THEY SAID IT WAS NORMAL, WHINING IN REAR END ALSO SAID NORMAL. HAD TO REPLACE 2 WHEEL BEARINGS, 2 MORE BAD NOW, REPLACED WHEEL HUB, NOW TRANSMISSION WILL NOT SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226393May 1, 2008
ELECTRICAL SYSTEM
DOOR AJAR LIGHT STAYS ON AND CAUSES DOME LIGHTS TO FLASH ON AND OFF AND CHIME WHILE DRIVING. CAR ALARM GOES OFF RANDOMLY FOR NO APPARENT REASON. HAVE TALK TO FORD THEY TELL ME I NEED TO BRING IT IN WHILE THIS IS ALL HAPPENING SO THEY CAN FIGURE OUT WHAT'S GOING ON. CAR NEVER SEEMS TO DO IT AT A TIME I CAN TAKE IT IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226111April 30, 2008
SUSPENSION:REAR, PARKING BRAKE
AT 51,894 WE WERE SURPRISED TO FIND THAT OUR REAR WHEEL BEARINGS AND HUB ASSEMBLY HAD TO BE REPLACED THIS STARTED AS A WHINE AND CLICKING NOISE TOTAL CHARGE TO FIX APPROX 750.00 -- ACCORDING TO OTHERS ON THIS SITE THIS COULD HAVE CAUSED AN ACCIDENT. AT THIS TIME WE ALSO HAD A VERY LOOSE PARKING BRAKE, BUT WAS TOLD BY THE DEALER THAT IT COULDN'T BE TIGHTENED UNTIL THE GROOVES WORE OUT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226114April 30, 2008
SUSPENSION:REAR, STEERING
WE ARE IN THE PROCESS OF REPLACING THE LEFT REAR OUTER TIE ROD AND WHICH THE MECHANIC SAYS DISPLAYS EXCESSIVE WEAR AND MOVEMENT. ALSO REPLACING REAR GAS CHARGED STRUTS (DISPLAYS EXCESSIVE WEAR AND MOVEMENT), REAR COIL SPRINGS (BENT, CRACKED, AND LOOSE), AND REAR STRUT MOUNTS. $1100.00 ON A CAR WITH 61109 MILES ON IT. THIS VEHICLE IS NEVER USED TO HAUL OR TOW ANYTHING. WE HAVE TRUCKS FOR THAT. I'M SICK TO SEE ALL OF THESE COMPLAINTS ON THE SAME PROBLEM - IT CAN'T BE A COINCIDENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226302April 30, 2008
SUSPENSION
FAILURE OF WHEEL BEARINGS, CAUSING LACK OF CONTROL AND POSSIBLE WHEEL LOSS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225996April 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
OVER THE PAST MONTH MY 2002 FORD EXPLORER LIMITED HAS BEGUN TO KNOCK VERY HARD WHEN PUT INTO REVERSE AND IT ALSO SHIFTS BADLY ONCE ROLLING FORWARD, KNOCKING AND JERKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226080April 29, 2008
SUSPENSION
WHEEL BEARING FAILURE ON FORD EXPLORER 2002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226088April 29, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
ENGINE TICKING AT IDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225925April 28, 2008
SUSPENSION, EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS, AIR BAGS, PARKING BRAKE, POWER TRAIN:AUTOMATIC TRANSMISSION
ON MY 2002 FORD EXPLORER SUV I HAVE HAD TO REPLACE 3 OF THE 4 WHEEL BEARINGS AND HUB ASSEMBLIES(APPROX $250 EACH), WITH THE 4TH NOT FAR BEHIND. I HAVE ALSO HAD TO REPLACE THE 4-WHEEL DRIVE MODULE(APPROX $400-$500). I HAVE HAD PROBLEMS WITH THE REAR WINDOW MOTORS GOING BAD AND HAVING TO REPLACE THESE TOO. THE AIR CONDITIONING UNIT HAS STOPPED WORKING. THE PASSENGER AIR BAG DUMMY LIGHT HAS COME ON FOR NO REASON. THE SEAT BELT WARNING CHIME OFTEN COMES ON AND WILL NOT GO OFF, EVEN THOUGH YOU HAVE BUCKLED YOUR SEAT BELT. YOU HAVE TO SLAM THE BUCKLE INTO PLACE FOR IT TO GO OFF AND SOMETIMES THIS DOES NOT WORK EITHER. THE TRANSMISSION IS NOW MAKING A LOVELY CLUNKING SOUND WHEN SHIFTING FROM PARK TO DRIVE AND WHEN YOU TRY TO PUT IT BACK INTO PARK, IT DOES NOT WANT TO. YOU HAVE TO PUT IT UP TO PARK AS FAR AS IT WILL GO THEN GO BACK TO NEUTRAL AND THEN INTO PARK FROM THERE. WE HAVE REPLACED THE EMERGENCY BRAKE SHOES ON BOTH SIDES BECAUSE THEY WERE COMPLETELY WORN OFF EVEN THOUGH WE DO NOT USE THE E-BRAKES. THESE PROBLEMS ARE JUST PILING UP ONE AFTER ANOTHER. I WENT TO AN INTERNET SITE THAT HAS COMPLAINTS ABOUT VEHICLES AND FOUND THAT THERE ARE HUNDREDS OF OTHERS WITH THE SAME PROBLEMS ON THEIR 2002 FORD EXPLORERS OF ALL KINDS (XL, EDDIE BAUER, SPECIAL EDITION, ETC.). WHY HASN'T FORD DONE ANY RECALLS FOR THESE PROBLEMS? DOES IT REQUIRE MULTIPLE INJURIES OR EVEN DEATH FOR THEM TO TAKE RESPONSIBILITY??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225972April 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER NO PRIOR WARNING O/D LIGHTS STARTS TO FLASH THEN SERVICE ENGINE LIGHT SOON CAME ON NOW TRANSMISSION WILL NOT SHIFT INTO THIRD UNLESS I LET OFF THE ACCELERATOR ONLY 66,000 MILES AND 1 DAY OUT OF WARRANTY I HAVE SEEN NUMEROUS COMPLAINTS ON WEB SITES ABOUT THIS PROBLEM FORD REFUSES TO ACKNOWLEDGE THIS PROBLEM BUT MANY MECHANICS ACROSS THE COUNTRY ARE AWARE OF IT FORD SAYS IT IS NOT A SAFETY ISSUE NOT A SAFETY ISSUE A TRANSMISSION WHEN MY WIFE AND DAUGHTER RIDE IN THIS VEHICLE EVERY DAY AND GOD FORBID THEY GET STUCK AND END UP IN AN ACCIDENT THEN WHAT IT STILL ISN'T A SAFETY ISSUE!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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