Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10253715January 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING HOME FROM FLORIDA IN MY 2002 FORD EXPLORER. THE O/D LIGHT STARTED BLINKING. I WAS TOWING A TRAILER AND PULLED OVER ON THE SIDE OF THE ROAD TO SEE IF IT NEEDED COOLED OFF. THE O/D LIGHT CONTINUED TO FLASH, MEANWHILE WHILE I WAS TOWING THE VEHICLE STARTED JERKING LIKE A HUGE HAMMER WAS HITTING THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253721January 4, 2009
STRUCTURE:BODY
CRACKED TAILGATE APPLIQUE (UNDER REAR GLASS). DEALER WON'T REPLACE, CAR UNDER EXTENDED WARRANTY. WAS NEVER HIT OR ABUSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253542January 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
OVERDRIVE OFF LIGHT STARTED BLINKING, TOOK IT INTO A TRANSMISSION SHOP JUST IN CASE. THE OD UNIT WENT BAD CAUSING AN INTERNAL LOCK IN THE TRANNY. IT COST $3000 TO FIX, AND FROM WHAT I AM READING THIS IS HAPPENING QUITE A BIT TO THOUSANDS OF PEOPLE OUT THERE THAT BOUGHT THIS YEAR OF EXPLORER. IF ANYONE KNOWS OF ANYTHING ELSE THAT CAN BE DONE TO MAKE FORD PAY FOR THIS PLEASE LET ME KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253554January 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE O/D LIGHT ON MY 2002 FORD EXPLORER STARTED FLICKERING ABOUT A MONTH AGO. FOUR DAYS AGO, I NOTICED THAT MY TRUCK WOULDN'T GO FROM SECOND TO THIRD GEAR WHILE DRIVING. I WILL GET UP TO 25 MPH AND THE TRUCK WOULD REV UP TO 3500 RPMS AND NOT CHANGE GEARS. I HAVE TO EASE UP OFF THE GAS AND LET THE RPMS DROP AND THEN ACCELERATE AGAIN AND THAT'S HOW IT CHANGES GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253615January 2, 2009
STRUCTURE:BODY
I HAVE A 2002 FORD EXPLORER AND THE PANEL BELOW THE BACK WINDOW HATCH HAS CRACKED FOR SEEMINGLY NO REASON. I FOUND ON THE INTERNET THAT THIS SEEMS TO BE A COMMON PROBLEM FOR THE 2002-2004 BLOCK OF FORD EXPLORERS. I HAVE JUST OVER 100K MILES ON MY VEHICLE AND FORD SAID THAT BECAUSE IT'S OUT OF WARRANTY THAT THEY WON'T COVER THE REPAIR. THIS SEEMS TO BE THE COMMON ANSWER THAT FORD IS GIVING TO EVERYONE THAT IS EXPERIENCING THIS PROBLEM TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253632January 2, 2009
STEERING
AFTER PULLING INTO A PARKING LOT, THE GEAR SHIFT LEVER FELL OFF INTO MY HANDS WHILE TRYING TO PUT THE CAR INTO PARK. I WAS UNABLE TO DRIVE THE CAR; THEREFORE, IT NEEDED TO BE TOWED TO A FORD DEALER. THE SERVICE TECHNICIAN SAID HE HAD NEVER SEEN THIS PROBLEM BEFORE AND PROCEEDED TO TELL ME THAT I WOULD NEED TO HAVE THE ENTIRE STEERING COLUMN REPLACED. THE ESTIMATE FOR THIS JOB WAS $1200. THE TECHNICIAN LOCATED A USED PART AND WAS ABLE TO REPLACE THE COLUMN FOR A FEW DOLLARS CHEAPER. I WAS WITHOUT A CAR FOR NINE DAYS. THERE WERE NO PREVIOUS INDICATIONS THAT THIS PROBLEM WOULD OCCUR. THE CAR (WHICH IS 6 YEARS OLD) ONLY HAS 50,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253640January 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER 2WD, SIX CYLINDER. IT HAS APPROXIMATELY 86,000 MILES AND I JUST SPENT $2,000 REPLACING THE TRANSMISSION. I NOW HAVE TO HAVE THE REAR END CHECKED DUE TO A ROAR THAT IS SO LOUD IT IS IMPOSSIBLE TO HEAR THE RADIO. THIS VEHICLE HAS BEEN MAINTAINED AND DRIVEN IN A VERY CONSERVATIVE MANNER. I UNDERSTAND THAT FORD IS AWARE OF THESE PROBLEMS BUT WILL NOT STAND BEHIND THE VEHICLE WITH SERVICE. WE ARE ON OUR OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253439January 1, 2009
STEERING
AS MY WIFE WAS SHIFTING FROM PARK TO REVERSE IN OUR 2002 EDDIE BAUER FORD EXPLORER THE GEAR SHIFT PRNDL JUST FELL OFF IN HER HAND. FORD DEALERSHIP IN ASHEVILLE NC TELLS ME THERE IS A SIX(6) MONTH BACK ORDER FOR THIS PART. AFTER HAVING TO REPLACE THE TRANSMISSION AT 80,000 MILES AND REPLACING BOTH REAR CLUTCH PACKS AT 72,000 I WAS LIVID. SIX MONTHS TO GET A PART????? ARE YOU KIDDING ME. FORD IS LUCKY THIS THING DIDN'T FALL OFF WHILE MY WIFE WAS DRIVING DOWN THE ROAD. FORD SAYS "WE'RE SORRY" AND "WE UNDERSTAND YOUR FRUSTRATION" HOGWASH. WHERE THIS GOES FROM HERE I DON'T REALLY KNOW. THEY BEAT ME DOWN WITH THEIR INACTION AND STALLING AND TURNED ME AGAINST THEM ALL TOGETHER. I FINALLY FOUND A PART IN TEXAS FROM A JUNKED EXPLORER (NO HELP FROM THE DEALERSHIP OR MANUFACTURER) AND HAD IT FIXED FOR AROUND $1500. THE TRANSMISSION BILL CAME IN AT $2000 AND THE CLUTCH PACKS CAME IN AT $800. ALL ON A VEHICLE WITH LESS THAN 100,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253508January 1, 2009
SUSPENSION:REAR, POWER TRAIN:AUTOMATIC TRANSMISSION, PARKING BRAKE, UNKNOWN OR OTHER
2002 FORD EXPLORER WITH BROKEN COIL SPRING, CRACK UNDER REAR WINDOW, AND TRANSMISSION SLIP, BROKEN PARKING BRAKE SHOES IN ASSEMBLY. SAME COMPLAINTS THAT SEEM TO BE COMMON. AND SAME WITH EVERYONE ELSE, NO HELP FROM FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253399December 31, 2008
ELECTRICAL SYSTEM, TIRES, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING
IT STARTED VERY EARLY AFTER BUYING THE 2002 FORD EXPLORER...ELECTRICAL PROB..COULDN'T GET VEH STARTED...100 MILES AWAY FROM HOME DEALERSHIP....TOWED TO CLOSEST FORD DEALERSHIP...FIXED; OR SO WE THOUGHT. SAME THING HAPPENED A WEEK LATER. HOME DEALERSHIP ADVISED US THAT THE OTHER DEALERSHIP INSTALLED THE WRONG PART AND IT COULD HAVE CAUSED LIFE-THREATENING PROBLEMS....WE CONTACTED THE OTHER DEALERSHIP AND ADVISED THEM WHAT OUR HOME DEALERSHIP SAID...OF COURSE THE DEALERSHIP DENIED THIS...ANYWAY...HOME DEALERSHIP INSTALLED NEW PART...VEH OK....THEN WHEEL BEARINGS HAD TO BE REPLACED IN FRONT 1ST LEFT SIDE-THEN RIGHT. (THIS WAS AFTER THE REAR END WAS REPLACED) BOY, WAS THAT A MAJOR FIGHT WITH THE HOME DEALERSHIP! NOW! THE TRANSMISSION IS GONE!!!!! ISN'T THERE SOMETHING WE CAN DO? FORD HAS BEEN USING DEFECTIVE PARTS!!!!AND NOW ASKING FOR GOVERNMENT MONEY???!!!!FORD SHOULD BE PAYING FOR THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253029December 29, 2008
SUSPENSION:REAR
2002 FORD EXPLORER XLT. WHEN HAVING BRAKES REPLACED MECHANIC INFORMED ME BOTH REAR SPRINGS WERE BROKEN. IN CHECKING WEB THIS APPEARS TO BE A COMMON PROBLEM WITH VARIOUS FORD PRODUCTS. APPROX. MILEAGE 78,000. MECHANIC SAID THE SPRINGS CAN BREAK APART WHILE DRIVING, CAUSING A BLOWOUT. AGAIN, IF THIS IS A KNOWN, COMMON PROBLEM WITH FORDS, WHY HASN'T THERE BEEN ANY RECALL REGARDING THIS? LUCKILY NO ACCIDENT/INCIDENT BECAUSE THE PROBLEM WAS DISCOVERED PRIOR TO ONE OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252884December 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I AM HAVING PROBLEMS WITH MY 2002 FORD EXPLORER SPORT TRAC TRANSMISSION AND AM BEING TOLD THAT IT NEEDS TO BE REPLACE AT A COST OF 3200.00 OF WHICH I CAN NOT AFFORD RIGHT NOW AS I LIVE ON A FIXED INCOME, THERE IS A KNOWN PROBLEM WITH THIS TRANSMISSION THAT FORD MOTOR COMPANY WILL NOT ADDRESS.... PLEASE MAKE FORD FIX THIS PROBLEM I NEED MY CAR TO GET TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252840December 26, 2008
POWER TRAIN, STEERING
GEAR SHIFTER BROKE OFF STEERING COLUMN IN 2002 FORD EXPLORER. WHEN PUTTING VEHICLE IN PARK THE GEAR SHIFTER BROKE OFF, LEAVING THE VEHICLE INOPERABLE. IT WAS TOWED TO THE DEALER AND THEN DRIVEN TO OUR HOME. LEARNED FORM INTERNET SEARCH OF AT LEAST 26 SIMILAR COMPLAINTS REGARDING 2002 FORD EXPLORER AUTOMATIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252524December 22, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
RIDING IN A CAR IN COLD WEATHER...ALL WE CAN FIGURE AT THIS TIME IS THAT THERE IS SOME KIND OF EXHAUST LEAK..IN THE FORD EXPLORER....THE PASSENGER SHARED WITH THE DRIVE THE SYMPTOMS OF CARBON MONOXIDE POISONING...THE DRIVER LARGER IN STATURE WAS GETTING DROWSY AND NOT THOUGHT MUCH ABOUT SINCE IT WAS AFTER MIDNIGHT, BUT THE OTHER PERSON ENDED UP GETTING IN ANOTHER CAR TRAVELING WITH THEM AND ENDED UP STOPPING THREE OR MORE TIMES DUE TO THE SYMPTOMS.... *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10252465December 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE NOT IN OVERDRIVE LIGHT STARTED BLINKING. AFTER SHUTTING OFF THE ENGINE I RESTARTED AND THE LIGHT WENT OFF. SHORTLY THE TRANSMISSION STARTED SLIPPING. AND NOW THE ENGINE RACES AND THE CAR WONT MOVE THERE IS ONLY 33000 MILES ON THE CAR I AM THE ORIGINAL OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252320December 19, 2008
STRUCTURE:BODY
I HAVE NOT BEEN INVOLVED IN ANY ACCIDENT, NOR ANY INCIDENCES OF PROPERTY DAMAGE. IT HAPPENS THAT ON A SATURDAY DURING THE SUMMER, I NOTICED A CRACK IN THE LIFTGATE OF MY VEHICLE. IT IS A CLEAN AND TOTALLY STRAIGHT CRACK DIRECTLY UNDER THE GLASS, MEASURING APPROXIMATELY 6 INCHES LONG AND 1 TO 1/12 WIDE. WHILE DRIVING AND EVERYTIME I SEE AN EXPLORER, I LOOK TO SEE IF THERE IS A DEFECT IN THAT PARTICULAR AREA OF THEIR VEHICLE AND I HAVE SEEN SEVERAL, WHICH PROMPTS ME TO THINK THAT THIS IS IN FACT A DEFECT. I TOOK THE VEHICLE TO THE REPAIR SHOP AND AM TOLD THAT IT WOULD BE OVER $1800.00 TO HAVE REPAIRED AS THEY WILL NEED TO ORDER AN ENTIRE LIFT GATE VS. REPAIRING THE ONE THAT ON THEIR CURRENTLY. HAVE YOU HAD ANY REPORTED INCIDENCES SUCH AS THIS? I NOTICED THIS IN JULY OF THIS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252077December 17, 2008
SUSPENSION:REAR, SUSPENSION:FRONT
ONLY 83,000 MILES ON MY 2002 FORD EXPLORER AND I AM FACED WITH A BILL OF AROUND $2,500 FOR REPAIRS. THE REAR WHEEL BEARINGS AND HUBS NEED TO BE REPLACED. THE REAR STRUTS NEED TO BE REPLACED. THE FRONT STABILIZER BAR BUSHINGS NEED TO BE REPLACED. WHEN THE CAR IS DRIVEN YOU CAN HEAR NOISES LIKE A WHINING SOUND. IT SOUNDS ALMOST LIKE A PLANE IS LANDING IN MY BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252151December 17, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
LIKE OTHERS ON YOUR BLOG, MY 2002 EXPLORER O/D LIGHT IS FLASHING. I WAS LUCKY AND HAD A FRIEND WHO COULD REBUILD THE BROKEN PARTS FOR $950 INSTEAD OF THE $3,000 FOR A NEW TRANSMISSION. WHEN I DID SOME RESEARCH ON THIS, IT WAS STARTLING HOW MANY COMPLAINTS HAVE BEEN LOGGED ABOUT THE TRANSMISSION. I AM NOT SURPRISED THAT FORD IS UNWILLING TO DO ANYTHING ABOUT THIS. AFTER ALL, THIS IS THE SAME COMPANY WHO TRIED TO COVER UP THE FACT THE PINTO WAS A FIRE BOMB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252016December 16, 2008
SUSPENSION:REAR
2002 FORD EXPLORER 4X4 EDDIE BAUER. RIGHT REAR SUSPENSION COIL SPRING FRACTURE. VEHICLE LOCATED AND DRIVEN IN SOUTHEAST MICHIGAN (DETROIT AREA) WHERE ROADS ARE SALTED IN WINTER. VEHICLE IN SERVICE DATE (12/12/2001). INCIDENT DATE (03/08/2006 - 69216 MILES). LEFT REAR SUSPENSION COIL SPRING FRACTURED AT A LATER DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252019December 16, 2008
SUSPENSION:REAR
2002 FORD EXPLORER 4X4 EDDIE BAUER. LEFT REAR SUSPENSION COIL SPRING FRACTURE. VEHICLE LOCATED AND DRIVEN IN SOUTHEAST MICHIGAN (DETROIT AREA) WHERE ROADS ARE SALTED IN WINTER. VEHICLE IN SERVICE DATE (12/12/2001). INCIDENT DATE (12/10/2008 - 108845 MILES). RIGHT REAR SUSPENSION COIL SPRING FRACTURED AT AN EARLIER DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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