Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10258129February 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE O/D LIGHT IS BLINKING FAST AND NOW IT IS BEGINNING TO SHIFT GEARS VERY ROUGH. ALL THE WEBSITES I HAVE SEEN MAKES THIS A COMMON ATTRIBUTE WITH THIS YEAR OF CAR. NOTHING REALLY LEAD UP TO THIS, IT JUST STARTED BLINKING ON MY WAY TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258140February 9, 2009
STRUCTURE:BODY
NOTICED WHAT APPEARED TO BE A SMALL SCRATCH JUST BELOW THE GLASS ON THE PLASTIC PORTION OF 200 EXPLORER LIFTGATE. ON FRIDAY FEB 6, 2009 THERE WAS A SPLIT FROM TOP TO BOTTOM. FORD IS DOING NOTHING ABOUT THIS PROBLEM EVEN THOUGH IT SEEMS TO POSSIBLY BE RELATED TO THE LIFTGATE HINGE RECALL ALREADY ISSUED BY THE NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257993February 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ACCELERATING FROM 0, FAILURE OF TRANSMISSION TO SHIFT FROM 1ST TO 2ND GEAR, ENGINE REVS TO 4000 RPM AND FAILS TO ACCELERATE OR SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257792February 7, 2009
SUSPENSION:REAR
FOUND PART OF MY REAR SPRING FOR MY 2002 EXPLORER LYING ON THE FLOOR OF THE GARAGE. UPON INSPECTION I SEE THE DRIVER'S SIDE SPRING AND THE TOP THAT HOLDS THE SPRING ARE BROKEN AND CRUMBLING. THE PASSENGER SIDE SPRING AND TOP HAS SEVERAL CRACKS. THIS IS AT 101,000 MI, NEVER DRIVEN OFF ROAD AND ONLY LIGHT TOWING. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE BECAUSE IT COULD VERY WELL FAIL WITH A FULLY LOADED VEHICLE ON THE HIGHWAY LEADING TO LOSS OF CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257646February 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A 2002 FORD EXPLORER IN 2004 AND THE TRANSMISSION IS GOING BAD. THE OD OFF LIGHT IS BLINKING AND THE CAR HAS LESS THAN 95000 MILES. I TOOK IT TO THE FORD DEALER TO FIND OUT THE PROBLEM, THEY TOLD ME THE TRANSMISSION NEEDS TO BE REBUILT OR REPLACE. THE COST IS BETWEEN $2400 - $3700. I HAD THE CAR FOR 4 YEARS AND STILL OWE ON THE CAR. I GOOGLED FOR OD OFF LIGHT AND FOUND THAT MANY FORD OWNERS WITH THE SAME MODEL AND YEAR HAVE THE SAME PROBLEMS, EVERYONE CAN'T BE WRONG. I WOULD LIKE TO SEE THIS ISSUE RESOLVED. I JUST WANT MY CAR FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257497February 4, 2009
STRUCTURE
I HAVE A 2002 FORD EXPLORER. THE HATCH BELOW THE WINDOW IS CRACKED IN THREE PLACES..... AND LOOKS LIKE IT IS NOT GOING TO LAST MUCH LONGER. I HAVE NOTICED THIS ON MANY OF THE SAME MAKES AND SOME IN THE SAME YEAR AND NEW YEARS. I AM VERY CONCERNED AND THINK THAT THIS ISSUED NEEDS TO BE RESOLVED AND RECALLED ASAP. I WOULD LIKE TO KNOW WHAT OTHER STEPS I MIGHT TAKE TO HELP ME RESOLVE THIS ISSUE. I AM EMBARRASSED OF IT AND THINK THAT FORD NEEDS TO STEP UP TO THE PLATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257294February 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER 4.0L V6. I HAD THE TRANSMISSION REBUILT 10 DAYS AGO. I HAVE HAD TO TAKE MY VEHICLE BACK TO THE TRANSMISSION SHOP NOW FOR THE THIRD TIME IN 10 DAYS DUE TO PROBLEMS THAT THE SHOP SAYS ARE CHRONIC WITH, AND KNOWN BY, FORD. FORD NEEDS TO ADDRESS THE PROBLEMS INHERENT WITH THE TRANSMISSION IN THIS YEAR MODEL. CONSUMERS ARE CONTINUING TO SHOULDER THE FINANCIAL BURDEN OF A PROBLEM OF WHICH FORD AND THE NHTSA ARE BOTH AWARE AND ABOUT WHICH NEITHER ARE ADDRESSING. THERE HAVE BEEN THOUSANDS OF COMPLAINTS ABOUT THIS PROBLEM. WHAT NEEDS TO HAPPEN FOR THE NHTSA TO SUPPORT CONSUMERS ON THIS ESTABLISHED AND KNOWN ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257171February 2, 2009
POWER TRAIN
GEAR SHIFT LEVER BROKE OFF. WHILE PARKING MY 2002 FORD EXPLORER, THE GEAR SHIFT LEVER SHEARED OFF IN THE STEERING COLUMN, LEAVING THE VEHICLE STUCK IN REVERSE GEAR. A QUICK SEARCH WITH GOOGLE REVEALS A SIGNIFICANT NUMBER OF IDENTICAL FAILURES, INDICATING A COMMON MANUFACTURING DEFECT. FORD HAVE NOT ISSUED ANY FORM OF RECALL OR OTHER ASSISTANCE FOR THIS PROBLEM. HAD THE FAILURE HAPPENED WHILE DRIVING (PERHAPS WHILE SHIFTING UP OR DOWN ON A MOUNTAIN ROAD) IT COULD HAVE CAUSED AN ACCIDENT. GIVEN THE AGE OF THE AFFECTED 2002 MODEL VEHICLES, IT IS ONLY A MATTER OF TIME UNTIL THIS DOES OCCUR. MY VEHICLE HAS NOT YET BEEN REPAIRED; THE BROKEN PART IS CURRENTLY AVAILABLE FOR INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257176February 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLS. I PURCHASED THIS VEHICLE IN JUNE OF 2004 AND SHORTLY AFTER THE O/D LIGHT WAS BLINKING SETTING OFF THE "CHECK ENGINE" LIGHT. WHEN I TOOK IT TO FORD, THEY CLAIMED IT WAS A SOLENOID THAT NEEDED TO BE REPLACED AT MY COST BECAUSE IT WAS NOT COVERED IN THE WARRANTY. AFTER A HIGH PRICED REPAIR, THE O/D LIGHT CAME ON AGAIN WITHIN A MONTH'S TIME. I RETURNED TO HAVE THEM REPAIR IT AGAIN ON THE REPAIR WARRANTY FROM THE PRIOR FIX AND THE O/D LIGHT CAME ON STILL AGAIN. THIS PROBLEM HAS BEEN A MAJOR DRAIN ON MY FINANCES AND NOW I HAVE SEEN THAT THE O/D LIGHT IS THE SECOND-HIGHEST COMPLAINT ON THIS MODEL AND MAKE OF VEHICLE. FORD CONTINUES TO CLAIM THAT IT IS AN ODDITY AND UNRELATED TO THE MAKE AND MODEL. CAN ANYTHING BE DONE THAT WILL GET FORD TO MAKE GOOD ON EITHER REPAIRING OR OFFERING RECOMPENSE IN SOME WAY TO CUSTOMERS WHO HAVE BEEN STRUGGLING WITH THIS NONSENSE? R. FRANCIS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257203February 2, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE DRIVING BETWEEN 25-50 MPH ON WET PAVEMENT, THE VEHICLE ACCELERATED AND CRASHED INTO A DIRT EMBANKMENT. THERE WERE NO INJURIES AND THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE CONTACT RECENTLY RECEIVED A RECALL NOTICE REGARDING THE VEHICLE SPEED CONTROL FAILURE AND THE POSSIBILITY THAT A FIRE COULD OCCUR. A POLICE REPORT WAS FILED. THE NHTSA CAMPAIGN ID NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 99,522. UPDATED 03/09/09. *LJ THE COSNUMER STATED HE WAS DRIVING DOWN THE ROAD WITH THE CRUISE CONTROL ON, HE APPROACHED A VURB, HE WENT TO HIT THE BRAKES TO SLOW DOWN AND THE VEHICLE WOULD NOT SLOW DOWN, BECAUSE THE CRUISE CONTROL WOULD NOT RELEASE. UPDATED 03/12/09. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10256856January 29, 2009
STRUCTURE:BODY
WHEN I SAW A CRACK ON THE FORD APPLIQUE, I WENT TO MY LOCAL FORD DEALER TO SEE WHO I SHOULD CONTACT ABOUT THIS PROBLEM. I'VE NEVER HAD ANY PROBLEMS WITH MY EXPLORER; TOOK EXCELLENT CARE OF IT; NO DENTS, DINGS, ACCIDENTS. THE DEALER TOLD ME I MUST HAVE SLAMMED THE TRUNK TOO HARD IN COLD WEATHER. IF THAT WERE THE CASE, I SHOULD HAVE CRACKS IN ALL FOUR DOORS (AND THE HOOD). THEY WANTED TO GIVE ME THE NAME OF A BODY SHOP TO HAVE IT REPAIRED. I SAID, NO, THIS SHOULD BE FORD'S RESPONSIBILITY. I CONTACTED FORD'S CORPORATE OFFICE, THEY REPLIED THAT THERE'S NO RECALL NOR IS IT UNDER WARRANTY AND THAT I WOULD HAVE TO PAY FOR THE REPAIR. I WILL NOT! THIS WAS NOT SOMETHING THAT I DID! THIS IS POOR WORKMANSHIP! I HAVE HAD NUMEROUS FORD TAURUS STATION WAGONS BEFORE THIS EXPLORER, AND HAVE HAD NO PROBLEMS WITH THEM... I PLACED THIS COMPLAINT ON "AUTO BEEF". MY COMPLAINT WAS #304, THERE ARE NOW 315 COMPLAINTS ON THE SAME PROBLEM. I'M AFRAID THIS COULD FALL OFF WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256857January 29, 2009
STRUCTURE:BODY
WHEN I SAW A CRACK ON THE FORD APPLIQUE, I WENT TO MY LOCAL FORD DEALER TO SEE WHO I SHOULD CONTACT ABOUT THIS PROBLEM. I'VE NEVER HAD ANY PROBLEMS WITH MY EXPLORER; TOOK EXCELLENT CARE OF IT; NO DENTS, DINGS, ACCIDENTS. THE DEALER TOLD ME I MUST HAVE SLAMMED THE TRUNK TOO HARD IN COLD WEATHER. IF THAT WERE THE CASE, I SHOULD HAVE CRACKS IN ALL FOUR DOORS (AND THE HOOD). THEY WANTED TO GIVE ME THE NAME OF A BODY SHOP TO HAVE IT REPAIRED. I SAID, NO, THIS SHOULD BE FORD'S RESPONSIBILITY. I CONTACTED FORD'S CORPORATE OFFICE, THEY REPLIED THAT THERE'S NO RECALL NOR IS IT UNDER WARRANTY AND THAT I WOULD HAVE TO PAY FOR THE REPAIR. I WILL NOT! THIS WAS NOT SOMETHING THAT I DID! THIS IS POOR WORKMANSHIP! I HAVE HAD NUMEROUS FORD TAURUS STATION WAGONS BEFORE THIS EXPLORER, AND HAVE HAD NO PROBLEMS WITH THEM... I PLACED THIS COMPLAINT ON "AUTO BEEF". MY COMPLAINT WAS #304, THERE ARE NOW 315 COMPLAINTS ON THE SAME PROBLEM. I'M AFRAID THIS COULD FALL OF WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256558January 28, 2009
STRUCTURE:BODY
MY 2002 FORD EXPLORER HAS 2 CRACKS FROM TOP TO BOTTOM IN THE BACK REAR PANEL. I NOTICED THE FIRST ON AROUND JANUARY 2007 AND THE SECOND ONE JANUARY 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256559January 28, 2009
WHEELS, SUSPENSION
HAD TO HAVE BOTH FRONT WHEEL BEARINGS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256330January 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY EXPLORER HAS THE SAME PROBLEM AS EVERYONE ELSE. 82,000 MILES AND THE TRUCK WONT SHIFT INTO WHAT SEEM LIKE 3RD GEAR I REALLY WISH FORD WOULD HELP US OUT. THIS IS WHY THE ARE FAILING. I WOULD LOVE TO CONTINUE TO PURCHASE AMERICAN MADE BUT HOW CAN I KNOWING THIS IS THE SERVICE YOU GET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256361January 26, 2009
SUSPENSION:REAR:SPRINGS, SUSPENSION:REAR
DURING A SERVICE THE REAR SPRING WAS FOIND TO BE BROKEN IN TWO PLACES. THE FIRST TWO COILS OF THE RIGH REAR COIL SPRING WERE BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256381January 26, 2009
POWER TRAIN:DRIVELINE
2002 FORD EXPLORER EDDIE BAUER 4.6 HAS A LOUD WHINING/HOWLING NOISE COMING FROM REAR DIFFERENTIAL. THIS IS A KNOWN AND DOCUMENTED PROBLEM/DEFECT WITH THESE VEHICLES. FORD HAS MANY TSB'S ABOUT THE PROBLEM, BUT WILL ONLY REPLACE THE DIFFERENTIAL GEAR ASSEMBLY AT A COST OF $1100.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256141January 23, 2009
STRUCTURE:FRAME AND MEMBERS, WHEELS
THIS 2002 FORD EXPLORER HAS ONLY 62,153 MILES AND THE WHEEL ASSEMBLY HUBS HAVE FAILED. THE PROBLEM IS IN THE DESIGN OF THIS PART BECAUSE IT HAS NO AXLE AND IS ASSEMBLE TO THE FRAME BY THREE BOLTS. IF THIS PART GOES BAD ON THE INTERSTATE AND THE WHEEL WILL COME OFF , GOD HELP THE DRIVER AND THE PEOPLE ON THE SAME PATH. THIS SUV NEEDS TO BE RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255937January 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE:BODY
I HAVE A 2002 FORD EXPLORER AND ALL OF A SUDDEN THE O/D LIGHT STARTED FLASHING I HAVE READ OTHER PEOPLES EXPERIENCES AND THIS HAS LED ME TO FILE A COMPLAINT ABOUT THIS AND NOW THAT I REALIZE THAT IM NOT THE ONLY ONE WELL I HOPE YOU CAN HELP I WAS EXPECTING FOR THIS VEHICLE TO LAST LONGER THAN MY 1994 DODGE RAM. AND ANOTHER THING THE SIDE OF THE WINDOWS STARTED PEALING OFF MY BACK DOOR IS CRACKED BECAUSE IT WOULD NOT CLOSE RIGHT AND NONE OF MY THREE OF MY WINDOWS HAVE STOPPED WORKING AT ONE TIME. THIS CAR IS FULL OF MALFUNCTIONS AND I THING THAT THERE SHOULD BE SOMETHING DONE ABOUT IT I BOUGHT IT BRAND NEW AND PAID 25,000 FOR THIS PIECE OF JUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255876January 21, 2009
ENGINE AND ENGINE COOLING
I OWN A 2002 FORD EXPLORER AND FOR THE SECOND TIME 5 MONTHS THE SAME SPARK PLUG THAT WAS REPAIRED BY THE FORD DEALERSHIP HAS BLOWN OUT OF THE ENGINE. THERE WAS A LOUD POP AND VERY LOUD REPETITIVE ENGINE NOISE. THERE WAS A VERY STRONG SMELL OF GASOLINE, AND LOSS OF POWER. FORD SAYS THAT THIS IS A COMMON PROBLEM AND REFUSES TO FIX THE PROBLEM. THIS IS AN OUTRAGE!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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