Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#865052July 7, 2000
TIRES:TREAD/BELT
THE ORIGINAL FIRESTONE REAR TIRESTREAD IS COMING APART FROM THE OUTSIDE OF THE TIRE WHICH MAY CAUSE A TIRE BLOWOUT AND A LOSS OF VEHICLE CONTROL. PLEASE PROVIDE FURTHER INFORMATION. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725010July 6, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
THE 4-WHEEL DRIVE LITES (4-WHEEL DR-LOW & 4-WHEEL DR) AND THE CRUISE CONTROL LITE BEGAN FLASHING ON THE DASH. I STOPPED AT A FORD DEALERSHIP, POCATELLO, IDAHO. THEY PUT ON COMPUTER, BUT SAID THEY COULD FIND NOTHING IN THE GEM MEMORY, SO ADVISED ME TO DRIVE ON TO SALT LAKE CITY, BUT DO NOT PUT IN CRUISE CONTROL, AND THIS WOULD NOT HARM THE CAR'S EQUIPMENT OR BE UNSAFE. I RETURNED FROM MY TRIP AND STOPPED AT A RETIREMENT HOME'S PARKING LOT IN IDAHO FALLS ON JULY 1, 2000 AND THE CAR MADE "BANGING" NOISES WHEN REVERSED OUT OF THE PARKING SLOT. THE DASH LITES THAT HAD BEEN FLASHING PREVIOUSLY WERE NOT SHOWING. I CALLED THE BROADWAY FORD DEALERSHIP THAT SERVICES THE CAR TO HAUL IT IN FOR REPAIR. THEY FOUND THE SENSORS WERE NOT WORKING PROPERLY. THEN THEY TEST DROVE THE CAR AND SAID IT HAD A NOISE IN THE TRANSFER CASE AND THOUGHT THEY SHOULD INVESTIGATE. THEY FOUND SHAVINGS IN THE FLUID, AND HAVE PARTS ON ORDER. I AM ALARMED AT WHAT MIGHT HAVE HAPPENED WHILE DRIVING ON THE INTERSTATE TO AND FROM SALT LAKE CITY AT 75 MPH, AS THE CAR LURCHED AND BANGED IN REVERSE AND FORWARD GEAR WHEN I TRIED TO DRIVE OUT OF THE PARKING LOT AT THE RETIREMENT HOME. IT SEEMED TO HAVE THE GEARS LOCKED UP, OR THE TWO 4-WHEEL DRIVE TRANSMISSIONS NOT WORKING TOGETHER. THEY CANNOT ASSURE ME THAT THE TRANSMISSION MIGHT ALSO BE DAMAGED FROM THESE SENSORS NOT WORKING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724962July 5, 2000
FUEL SYSTEM, GASOLINE:DELIVERY
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724823July 1, 2000
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
I WAS JUST WONDERING WHY DREAGER FORD DID NOT TELL ME OF THE RECALLS (I SAW FROM YOUR WEBSITE) WHEN I TOOK MY VEHICLE IN TO BE WORKED ON THREE DEFERENT TIMES FOR A CHARGING PROBLEM. ALSO IS THERE A WAY TO TRACE THIS VEHICLE HISTORY USING THE VIN NUMBER? NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864623June 30, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
STARTED VEHICLE IN MORNINGS, AND IT RAN ROUGH. ALSO, MOTOR STALLED. CONTACTED DEALER. DEALER INDICATED THAT INTAKE MANIFOLD GASKET NEEDED TO BE REPLACED. WAS TOLD BY DEALER THAT THEY WERE ON NATIONAL BACKORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724772June 29, 2000
SEAT BELTS:FRONT:RETRACTOR
SEAT BELT CATCH RELEASED WHEN EXTREME SIDE IMPACT ON FRONT PASSENGER SIDE. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#864304June 27, 2000
TIRES
WHEN DRIVING AT 70 MPH REAR FIRESTONE TIRES BLEWOUT, CAUSING VEHICLE TO FLIP AND ROLLOVER THREE TIMES INTO A EMBANKMENT. ALSO, VEHICLE WAS TOTALED. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#552785June 26, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
VEHICLE CAN NOT BE REPAIRED DUE TO LACK OF PARTS, O-RINGS, (99V-060). *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864197June 23, 2000
TIRES:TREAD/BELT
FRONT TWO TIRES HAD A LINE SEPARATED ALL THE WAY AROUND THE TIRE. *AK TIRES SEPARATED IN THE MIDDLE OF BOTH RIGHT AND LEFT FRONT TIRES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864184June 23, 2000
SUSPENSION, TIRES:TREAD/BELT
WHILE CONSUMER WAS COMING BACK FROM THE AIRPORT SHE HEARD VIBRATING NOISES COMING FROM INSIDE OF VEHICLE . SHE GOT OUT OF VEHICLE TO CHECK THE TIRES. GOT BACK INTO VEHICLE, DECREASED SPEED, AND NOTICED MORE TREMBLING AND VIBRATING NOISES. SHE PROCEEDED TO PULL OVER TO THE SHOULDER, AND NOTICED THAT TREAD CAME OFF PASSENGER'S TIRE. ALSO, THE TIRE TREAD DAMAGED METAL PART OF THE BUMPER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724389June 22, 2000
FUEL SYSTEM, GASOLINE:DELIVERY
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864088June 22, 2000
TIRES:SIDEWALL
ALL FOUR TIRES WERE SHOWING A CRACKS ALL THE WAY AROUND THE SIDEWALLS. CONSUMER TOOK VEHICLE TO A LOCAL DEALERSHIP, AND MECHANIC ADVISED HIM TO HAVE TIRES REPLACED SOON AS POSSIBLE. TIRES REPLACED BY DEALER AT NO COST. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724328June 21, 2000
VEHICLE SPEED CONTROL
THIS HAS HAPPENED THREE TIMES. ONCE IN DECEMBER 1997. ONCE IN JUNE 1998. AND ONCE ON JUNE 19, 2000. EACH TIME AS I AM COMING TO A NORMAL STOP AT AN INTERSECTION, THE CAR ACCELERATES. THE LAST TWO TIMES I WAS SITTING AT THE INTERSECTION WITH BOTH FEET ON THE BRAKE WITH THE WHEELS SPINNING, BURNING RUBBER, UNTIL I MANAGED TO SHIFT INTO PARK. THE DEALER HAS OFFERED TO "TRADE ME OUT" BUT I AM AFRAID THEY WILL JUST RESELL THE CAR. PLUS I FEEL THAT THEY HAVE NOT ACCEPTED THAT THE CAR HAS ENDANGERED MY LIFE. AFTER THE FIRST TWO INCIDENTS, SANTA FE FORD TESTED THE CAR AND REPLACED SOME PARTS (IN JUNE 1998) I HAVE A COPY OF THAT REPAIR SHEET. SO THE INCIDENT THIS WEEK OCCURED AFTER TWO YEARS OF NO PROBLEMS. I WAS AT A BUSY, SMALL-TOWN INTERSECTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#863541June 13, 2000
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
CONSUMER COULD NOT REACH THE PEDAL. HAD TALK TO DEALER ABOUT DRIVING CLOSE TO THE AIR BAG. DEALER REPLIED THAT SHE SHOULD BUY A SMALLER CAR. OWNER WANTS FORD TO PAY FOR PEDAL EXTENSIONS. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#784687June 8, 2000
TIRES:TREAD/BELT
THE RIGHT REAR TIRE TREAD CAME OFF THE TIRE (FIRESTONE WILDERNESS AT) CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AND IT OVERTURNED TWO AND A HALF TIMES. THE DRIVER AND TWO PASSENGER CRAWLED OUT OF THE VEHICLE AND WAITED FOR EMERGENCY PERSONNEL. NLM
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#723406May 31, 2000
VEHICLE SPEED CONTROL
NO SUMMARY LISTED FRO ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723340May 30, 2000
EQUIPMENT:ELECTRICAL
HOT CIGARATTE LIGHTER EJECTED FULLY FROM THE ASSEMBLY. AFTER TESTING, OCCURS EVERY TIME .*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#862484May 24, 2000
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
WHILE DRIVING ON HIGHWAY STARTED SLOWING DOWN AND HEARD A CLUNKING NOISE. WHEN LET GO THE GAS PEDAL, ALL 4 WHEELS LOCKED UP. ALSO, CV JOINT ON THE FRONT DRIVESHAFT HAD SEPARATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723131May 24, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATER CONTROL VALVE ALSO BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861903May 15, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE APPLYING THE BRAKES TO THE FLOORBOARD VEHICLE CONTINUED TO TRAVEL. AS RESULT OF BRAKE FAILURE, CONSUMER WAS IN AN ACCIDENT. AIR BAGS DID NOT DEPLOY, AND DRIVER SUSTAINED INJURIES. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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