Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#869319September 1, 2000
TIRES:TREAD/BELT
PE00020, P255/70R16 DOT VNCU1PX348, ALL FOUR TIRES TREADS ARE CRACKING AND RUSTING AROUND THE RIM WHICH MAY HAVE CAUSED THE TREAD TO SEPARATE. DEALER AND FIRESTONE SAID IT WAS DANGEROUS TO DRIVE ON THOSE TIRES. *AK BOTH COMPANIES REFUSED TO REPLACE THESE TIRES, BUT BOTH AGREE TIRES ARE DEFECTIVE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554203August 31, 2000
TIRES
THE FIRESTONE WILDERNESS AT (P25570R16) TIRES ON THE VEHICLE ALL HAVE CRACKS, THESE TIRES ARE NOT INCLUDED IN THE RECALL BEING ISSUED AT THIS TIME. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554216August 31, 2000
TIRES
WHILE DRIVING ONE OF THE FIRESTONE WILDERNESS AT TIRES (P255/70R16) FAILED, DRIVER ATTEMPTED TO GET VEHICLE ONTO GRASSY SHOULDER, THE VEHICLE RETURNED TO THE PAVEMENT AND ENDED UP ROLLING 1-2 TIMES DOWN THE INTERSTATE WHERE IT ENDED UPSIDE DOWN IN THE LEFT LANE. NLM
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#729619August 31, 2000
WHEELS:RIM
RIMS ARE NOT ROUND THEY ARE OVAL SHAPED,PREMATURE OF WEARING TIRES ,CAUSING SEVERE VIBRATION CONTACTED DEALER BUT NOT WANTING TO REPLACE THEM!!!!!!( DOT NUMBER: VDHL TIRE SIZE: P23575/R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729698August 31, 2000
TIRES
SPLIT IS APPROX. AT DEPT WHERE TREAD MEETS THE BODY. FIRESTONE CUSTOMER SERVICE NOT INTERESTED.( DOT NUMBER: VN HL )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729725August 31, 2000
TIRES:TREAD/BELT
FOR YOUR INFORMATION. MY DAUGHTER, SHARON MARIE BELL, 19, DIED ON OCTOBER 25, 1999 AT UNIVERSITY OF TEXAS MEDICAL BRANCH AS A RESULT OF INJURIES SUSTAINED FROM AN AUTOMIBILE ACCIDENT ON OCTOBER 17, 1999. ACCORDING TO THE GALVESTON POLICE REPORT, IN GALVESTON TEXAS, SHARON'S 1998 FORD EXPLORER SLID OFF THE ROAD AS THE BACK RIGHT TIRE RAPIDLY DEFLATED. AS A RESULT, THE VEHICLE THEN FLIPPED AND ROLLED SEVERAL TIMES. SHARON WAS TRAPPED IN THE VEHICLE AND WAS REVIVED BY EMERGENCY PERSONEL AFTER NO PULSE OR RESPIRATION WERE OBSERVED. SHE WAS RUSHED TO THE HOSPITAL WHERE SHE REMAINED IN A COMA UNTIL LIFE SUPPORT WAS TAKEN OFF. SHARON WAS A SOPHMORE MARINE BIOLOGY MAJOR AT TEXAS A&M UNIVERSITY AT GALVESTON, TEXAS. I WOULD LIKE TO KNOW IF THE FIRESTONE TIRE DEFLATED AND CAUSED THE VEHICLE TO SKID, THEN FLIP, WHICH RESULTED IN HER DEATH.( DOT NUMBER: TIRE SIZE: 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9001500August 30, 2000
TIRES
TIRES ARE DAMAGE AND CRACKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729532August 30, 2000
TIRES
WHILE TRAVELLING AT 70 MPH, THE BACK OF THE TRUCK STARTED TO "BOB AND SWAY." THE TIRE THEN CAME APART AND THE TRUCK WENT SKIDDING ACROSS 2 LANES OF TRAFFIC A TOTAL OF THREE TIMES. DURING THE SKID, THE VEHICLE HAD A HEAVY ROLLING SENSATION AND FELT AS IF IT WERE ON ONLY TWO WEELS MULTIPLE TIMES.( DOT NUMBER: VDHLIPY TIRE SIZE: 235/75/R15 )
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#729540August 30, 2000
TIRES
FIRESTONE AND FORD ARE NOT DOING ENOUGH ON THIS RECALL. THIS RECALL DID NOT CATCH THEM BY SURPRISE AS THEY HAVE RECALLED TIRES IN FOREIGN NATIONS WITHOUT INFORMING THE AMERICAN PUBLIC. MY EXPLORER SITS PARKED IN THE GARAGE AND CLEARLY SHOWS SIGNS OF TIRE SEPERATION THAT IS ABOUT TO COME. AS OF FRIDAY THE 25TH OF AUGUST FORD HAS TOLD ME ANOTHER 45 DAYS FOR TIRES, CUSTOMER SERVICE IS SO POOR AT FIRESTONE I REFUSE TO EVEN DEAL WITH THEM. FIRESTONES TOP EXECUTIVES DO NOT WISH TO TALK TO ANY CONSUMERS AS I HAVE TRIED TO CONTACT THEM ON SEVERAL OCCASIONS ONLY TO BE TRANSFERED TO LINES THAT ARE NON EXISTANT IN THE END. I DO NOT BELEIVE IN FILING LAWSUITS AGAINST CORPORATIONS AS I FEEL IT HURTS AMERICA MORE THAN IT HELPS. HOWEVER, BECAUSE OF THE IGNORANCE OF FORD AND FIRESTONE , I FEEL THESE COMPANIES SHOULD PAY TO THE POINT OF BANKRUPCY. I AM INTERESTED IN JOINING A CLASS ACTION SUIT AND WONDER WHERE DO I GO. THANK YOU, JEFF MAYER( DOT NUMBER: VDHL TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729602August 30, 2000
TIRES
THIS TIRE "SEPARATED" WHILE TRAVELING ON I 37 FROM CORPUS CHRISTI, TX TO SAN ANTONIO, TX. THERE WAS A STRONG VIBRATION AND AN EXTREME PULL TO THE RIGHT WHILE TRAVELING AT HIGHWAY SPEED. UPON ARRIVAL IN SAN ANTONIO, WE SOUGHT OUT A FIRESTONE DEALERSHIP AND STOPPED AT FIRESTONE TIRE & SERVICE CENTER AT 4906 WALZAM RD. I APPRISED THE TECHNICIAN OF THE SYMPTOMS AND HE ALREADY KNEW WHAT I WAS DESCRIBING. HE ADVISED THAT THE TIRE HAD SEPARATED BUT THAT THEY WOULD NEED TO CHECK IT FOR SURE. ON THIS TIRE, IT HAD "SEPARATED" BUT HAD NOT COME APART LIKE THE ONE WE LATER EXPERIENCED THAT I HAVE ALREADY NOTIFIED YOU. IT OCCURED ON 7/24/2000 AND CAUSED AN ESTIMATED $2,800.00 DAMAGE TO THE LEFT REAR QUARTER PANEL OF MY VEHICLE. THE PURPOSE OF THIS NOTIFICATION IS TO ADVISE YOU OF A TIRE THAT WAS NOT PART OF THE RECALL "VD......" TIRES ALSO FAILED AND THAT THERE MAY BE A DESIGN FLAW IN THE TIRES THEMSELVES. THE SERIAL NUMBER ON THIS TIRE WAS 8XHL1PY0300. ANOTHER TROUBLING ISSUE IS THE FAMILARITY OF THE TECHNICIAN WITH THE PROBLEM EVEN BEFORE HE HAD TO CHECK IT. HOW MANY OTHER SIMILAR TIRES HAD HE SEEN WITH THIS SAME PROBLEM? HAD FIRESTONE KNOWN OF THESE PROBLEMS PRIOR TO THE US RECALL?( DOT NUMBER: TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729605August 30, 2000
TIRES
I THINK SOMEONE SHOULD BE LOOKING AT THE OTHER 15" WILDERNESS AT TIRES THAT ARE NOT IN THE RECALL. WE HAVE A SET ON A 1998 EXPLORER THAT HAS BEEN EXCELLENTLY MAINTAINED. THE TIRES HAVE NEVER BEEN INFLATED LESS THAN THE MANUFACTURER'S RECOMMENDED 26 PSI. IN FACT I HAVE KEPT THEM INFLATED AT 28 PSI. THE TIRES HAVE 30,000 MILES ON THEM AND EXHIBIT ONLY ONE CRACK BUT THAT CRACK IS COMPLETELY AROUND THE CIRCUMFERENCE OF EACH TIRE AND IN APPROXIMATELY 1/2" FROM THE PERIMETER ON ALL FOUR TIRES. I HAVE NOT LOOKED AT THE SPARE BUT I SUSPECT IT IS OK SINCE IT HAS NEVER BEEN ON THE VEHICLE. OUR TIRES WERE MADE IN CANADA AND EXHIBIT DOT CODE VNHL1PY477X5 AND THUS THEY ARE NOT IN THE RECALL ACCORDING TO FORD AND FIRESTONE. THIS SHOULD NOT HAPPEN TO A TIRE AT 30,000 MILES. I HAD GONE TO BOTH A FIRESTONE STORE AND THE FORD DEALERSHIP WHERE WE PURCHASED THE VEHICLE. THE FORD DEALERSHIP SAID TO CONTACT FIRESTONE. WHEN I WENT TO THE FIRESTONE STORE THEY DID INDEED INSPECT THE TIRES AND SAID THEY DID NOT QUALIFY FOR THE RECALL. JUST THOUGHT YOU MIGHT LIKE TO KNOW.( DOT NUMBER: VNHL1PY477 TIRE SIZE: P235-75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869179August 30, 2000
TIRES:TREAD/BELT
TIRE BLISTERED AND WENT FLAT. A 1998 FORD, EXPLORER, ORIGINAL EQUIPMENT, P235/75R15, AND DOT# UNAVAILABLE. PLEASE PROVIDE FURTHER DETAILS. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554129August 29, 2000
TIRES
THE FIRESTONE WILDERNESS (P235/75R15) TIRES THAT WERE ON THE VEHICLE ALL CONTAINED CRACKS ALL THE WAY AROUND THE SIDEWALL AREA, CONSUMER WAS NOTIFIED OF THE RECALL AND TIRES WERE REPLACED PER RECALL, HOWEVER WERE EXPERIENCING FAILURE PRIOR TO NOTIFICATION. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729383August 29, 2000
TIRES
FORD EXPLORER THAT WAS ONLY TWO MONTHS OLD HAD A BLOW OUT ON THE MAINE TURNPIKE. REPORTED TO DEALER AND RECEIVED A NEW TIRE. WHEN RECALL OCCURED WE WERE CONCERNED SO WE BOUGHT NEW TIRES AND NOW FIRESTONE IS REFUSING TO REIMBURSE US FOR THE COST. WE DID NOT BUY FIRESTONE...WE WERE TOO CONCERNED AFTER THE BLOW OUT AND LEARNING OF THE RECALL WE DO HAVE THE RECEIPT FOR THE REPLACEMENT TIRE THAT WAS FOR THE BLOWOUT AND ALSO FOR THE NEW TIRES WE PURCHASED( DOT NUMBER: 23575R15 TIRE SIZE: 038040 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729388August 29, 2000
TIRES
BOTH REAR TIRES HAVE A CRACK COMPLETELY CIRCLING TIRE WHERE TREAD MEETS SIDEWALL OF TIRE. FIRESTONE DEALER SAYS TIRES ARE NOT IN RECALL AND WILL DO NOTHING ABOUT THIS PROBLEM.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729391August 29, 2000
TIRES
HAD TREAD SEPERATIONS 3 TIMES WITH THESE TIRES. I REPLACED 2 THEN HAD ANOTHER SEPERATIOON AND REPLACED 2 MORE.( DOT NUMBER: TIRE SIZE: 255/75R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729424August 29, 2000
TIRES
FORD DEALER SAYS TIRE IS DEFECTIVE BUT NOT PART OF RECALL (YET). PLEASE HELP!( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869064August 29, 2000
TIRES:TREAD/BELT
LEFT REAR TIRE EXPERIENCED A BLOWOUT WHILE TRAVELING AT HIGHWAY SPEED OF 70 MPH, ONLY THE DRIVER IN A 1998 FORD EXPLORER, ORIGINAL EQUIPMENT, P255/75R16, AND DOT# UNAVAILABLE. DEALER NOTIFIED AND REPLACEMENT MADE AT CONSUMER'S COST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869000August 29, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
UPON ENTERING INTO A INTERSECTION VEHICLE WILL COMPLETELY SHUT DOWN WITHOUT WARNING, CAUSE UNKNOWN. DEALER CANNOT IDENTIFY THE CAUSE. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554096August 28, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES P235 75 R15 EXPERIENCED CRACKING ALL THE WAY AROUND THE TOP OF THE TIRE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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