Ford Explorer Complaints (2001)

730 consumer complaints on file.

#10446351February 3, 2012
STRUCTURE:BODY
MY 2001 FORD EXPLORER SPORT TRAC'S BODY MOUNT CUSHION HAS DETERIORATED AND I CAN'T DRIVE THE VEHICLE WITHOUT AN EXPENSIVE (REMOVE THE BODY OFF OF THE TRUCK) PROCEDURE AND VERY EXPENSIVE PARTS. THIS SHOULD LAST THE LIFETIME OF A VEHICLE. THIS SHOULD BE A SAFETY RECALL ISSUE. THANK YOU, [XXX] ATTORNEY AT LAW, MAUI, HAWAII INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445893January 30, 2012
SUSPENSION
HEARING NOISE BOTH DOWN THE DRIVERS SIDE AND THE FRONT I TOOK MY TRUCK TO THE KNOWN TOP NOTCH SHOP FOR SUSPENSION. IT WAS THERE THAT I WAS TOLD THAT MY BODY/CAB MOUNT BUSHINGS (INSULATORS) WERE SHOT. THEY CRUMBLE IN YOUR HAND IF YOU TOUCH IT. THE QUOTE TO FIX $1100.00 ! ! ! I CALLED THE DEALER AND TO MY SHOCKING SURPRISE JUST THE PARTS (FOUR SETS) DIRECTLY UNDER THE CAB ARE $550....UNBELIEVABLE. THE REASON THE LABOR IS SO HIGH - BECAUSE THEY HAVE TO PULL THE INTERIOR TO GET TO THE BLOTS..FORD IN ALL THEIR WISDOM PUT THEM IN TOP SIDE DOWN ! MY BROTHER LOOKED AT IT FURTHER AND FOUND I WAS MISSING THE DRIVERS BACK BOLT ALL TOGETHER (LOOK INSIDE THE STORAGE BEHIND BACK SEAT)...NEVER THERE. I TOOK MY TRUCK INTO TO SEE WHAT THEY HAD TO SAY ABOUT THE NOISE FRONT AND SIDE. THE MECHANIC WAS PASSIVE ABOUT THE BODY BUSHINGS, CHUCKLED WHEN I ASKED ABOUT PUTTING IN THE MISSING BOLT AND COULD NOT FIND THE FRONT END NOISE. ASKED IF IT COULD BE THE STRUT HE TOLD ME I DID NOT HAVE THEM...ONLY TO CRAWL UNDER THE TRUCK AFTER WE RETURNED FROM THE TEST DRIVE AND SAID OOPS I LIED YOU DO HAVE THEM ! FORD REALLY NEEDS TO GET BETTER MECHANICS AND BETTER MATERIALS. THEY SCREWED UP BY BREAKS THE LAST TIME I WAS THERE SO NEEDLESS TO SAY I WILL NEVER TRUST THEM AGAIN. ANYWAY, WHEN I ASKED WHAT WAS THE BUSHINGS MADE OF, I WAS TOLD ..RUBBER...ONE OF THEIR OWN PART GUYS CONTACTED THE MFG....HE TOO WAS TOLD RUBBER. FOUND ON THE INTERNET...IT IS ACTUALLY.. RUBBER FOAM. ARE YOU KIDDING ME..NO WONDER IT CRUMBLES ! I WAS TOLD THERE IS NOTHING THEY CAN DO FOR ME. I AM AFFRAID EVERY TIME I GET IN MY TRUCK BUT HAVE NO OTHER MEANS OF TRANSPORTATION NOR CAN I BUY ANYTHING. SAME ON FORD ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440126December 16, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACTED WAS DRIVING 35 MPH WHEN WHITE SMOKE EMITTED FROM THE FENDER OF THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND DISCOVERED FLAMES WERE COMING FROM UNDER THE HOOD. THE VEHICLE WAS DESTROYED. THE POLICE AND FIRE DEPARTMENTS WERE CONTACTED AND REPORTS WERE FILED. THE FAILURE CAUSED NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 126,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10438898December 7, 2011
POWER TRAIN
VEHICLE WAS IDLING IN DRIVEWAY WITH THE DRIVERS DOOR OPEN. TRANSMISSION WAS IN PARK. TRANSMISSION DROPPED INTO REVERSE, ROLLED BACKWARDS IN DRIVEWAY, CRASHING THROUGH TWO CHAINLINK GATES, THE DOOR WAS TORN BACK AGAINST THE FENDER, I TRIED TO REACH INTO THE TRUCK TO TURN IT OFF, AND WAS PINNED BETWEEN THE TRUCK, AND THE CHAIN LINK FENCE. EXPLORER CURRENTLY IN THE COLLISION SHOP, AND TRANSMISSION WILL BE REPAIRED WHEN THE BODYWORK IS DONE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10437941December 1, 2011
POWER TRAIN
TRANSMISSION FAILED WITHOUT WARNING. WOULD NOT CATCH 3RD GEAR AND THEN SOUNDED LIKE A TOOLBOX WAS SCATTERED UNDER THE CAR. CAR SUCCESSIVELY LOST ALL GEARS EXCEPT 1ST. REPAIR COST OVER $2800.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435199November 10, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT WAS DRIVING 15 MPH WHEN A BANGING SOUND WAS HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE BODY MOUNTS HAD DISINTEGRATED FROM THE VEHICLE DUE TO CORROSION. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424598September 10, 2011
POWER TRAIN
TRANSMISSION SLIPS WHILE SHIFTING FROM 2-3 GEAR OR BETWEEN 30MPH-40MPH. O/D OFF LIGHT BLINKS ON/OFF SOMETIMES WHEN THIS OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423852September 6, 2011
STRUCTURE:BODY
2001 FORD EXPLORER SPORT - THE BODY MOUNT ISOLATORS ARE COMPLETELY DETERIORATED AS REPORTED BY OTHERS. ALL BODY MOUNT ISOLATORS WILL CRUMBLE UPON SIMPLE HAND PRESSURE. FORD HAS DISCONTINUED MANUFACTURER OF THESE REPLACEMENTS. IF AVAILABLE FROM FORD MOTOR COMPANY, LIST ON PARTS ALONE IS >+ $600.00 FOR SET OF EIGHT UPPER AND LOWER ISOLATORS.FAILURE @ 86,524 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420983August 22, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2001 FORD EXPLORER. WHILE THE VEHICLE WAS STOPPED, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS DESTROYED AS A RESULT OF THE FIRE. THERE WAS NOT A POLICE OR FIRE REPORT FILED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE SINCE THE VEHICLE WAS PURCHASED FROM A PRIVATE SELLER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, DID NOT OFFER ANY ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 150,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10421034August 22, 2011
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE BODY BUSHINGS WERE ROTTING. THE CONTACT STATED THAT THE BODY OF THE VEHICLE WAS LOOSE FROM THE FRAME. THE CONTACT THEN CALLED THE MANUFACTURER REGARDING THE FRAME AND THE MANUFACTURER ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER OR A LOCAL MECHANIC FOR INSPECTION OR REPAIRS. THE FAILURE MILEAGE WAS 126,000. UPDATED 09/28/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416792August 2, 2011
STRUCTURE:FRAME AND MEMBERS
2001 FORD EXPLORER SPORT TRAC CRUMBLING BODY MOUNT BUSHINGS CAUSING CREAKING, KNOCKING NOISE UNDER FLOORBOARD. POSSIBLE SAFETY HAZARD AS WELL. VEHICLE IS HARD TO STEER, CORNERING IS AWFUL AND TRUCK RIDES VERY ROUGH AND IS HARD TO CONTROL NOW THAT THE BUSHINGS ARE COMPLETELY GONE. OTHER POSSIBLE PROBLEMS THE BODY COULD WARP, CAUSE WINDOWS TO BREAK, DOORS TO BECOME MISALIGNED, CAUSE OTHER SUSPENSION PARTS TO FAIL PREMATURELY. MY TRUCK ONLY HAS 69K MILES AND I AM THE ORIGINAL OWNER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413157July 16, 2011
STRUCTURE
BODY TO FRAME MOUNTS FAILURE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411801July 11, 2011
LATCHES/LOCKS/LINKAGES
FRONT DOOR LOCKS ON 2001 EXPLORER SPORT TRAC RENDERED MALFUNCTIONING BY FREEZING CONDITIONS IN MICHIGAN. DRIVER'S SIDE CAN ONLY BE UNLOCKED FROM THE INSIDE OF VEHICLE. PASSENGER'S SIDE CAN BE UNLOCKED EITHER ELECTRONICLY OR MANUALLY. HOWEVER WHEN EVER THE ELECTRONIC LOCKS ARE USED, EVEN WHEN ALREADY UNLOCKED AND VEHICLE IS IN MOTION, THE PASSENGER'S FRONT DOOR RELESES FROM THE LOCKING LUG WITHOUT TOUCHING THE DOOR OPENING HANDLE. FORD HAS BEEN CONTACTED. THE FIRST TIME WAS DURING THE SPEED CONTROL RECALL AND THE SECOND TIME WAS JUNE OF 2011. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411901July 11, 2011
ELECTRICAL SYSTEM
TURN SIGNAL WAS TURNED ON AND SMOKE CAME BILLOWING OUT OF STEARING COLLUM. SMELLED BURNT WIRING. FIRE INSIDE OF COLLUM MINIMAL DAMAGE AS I TURNED OFF SIGNAL IMMEDIATELY. TOOK TO GARAGE NEXT DAY. THE WIREING HAD RUBBED ON COLLUM AND SHORTED OUT. REPAIRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10407615June 20, 2011
STRUCTURE:FRAME AND MEMBERS
IVE HCECKED AROUND AND IT SEEMS THAT ALL OF THE EXPLORER SPORT TRACS EVENTUALLY HAVE THIS PROBLEM EVEN AFTER REPLACING WITH NEW ONES. THE BODY MOUNT INSULATORS UNDER THE CAB DETERIATE AND CRUMBLE. THE NOISE IS HIGHLY UNBEARABLE SO I HAVENT DRIVEN MY TRUCK IN A FEW MONTHS. I REFUSE TO PAY CLOSE TO $500 USD FOR PARTS WHEN I STILL HAVE TO TAKE IT SOMEWHERE FOR AND PAY LABOR. I FEEL THAT FORD AND THE NHTSA HAVE NO CARE AT ALL ABOUT WHETHER IT GETS RESOLVED. FORD SYAS GO TO THE DEALER, THE DEALER SAYS GO TO FORD. THEN BACK AND FORTH LIKE NOBODY WANTS TO DEAL WITH IT, UNLESS OF COURSE IF YOU'RE PAYING THEM. THEN THEY'L FIX IT AND REPAIR IT WITH PARTS THAT WILL GO OUT. IF IT WAS WEATHER OR NATURAL CAUSES FOR THE WEAR, THEN WHY DOESNT THE FRONT AND REAR ONES WEAR OUT? WHY JUST THE TWO( WELL I SHOULD SAY FOUR TWO ON EACH SIDE) WEAR OUT? EITHER STOP MAKING CRAPPY PARTS AND CARS FOR PEOPLE WHO WORL AND DIE FOR THIS COUNTRY OR TAKE RESPONSIBILITY FOR A CRAPPY EXCUSE OF A PART AND FIX IT. SO WHAT IF IT COSTS YOU MILLIONS; IF YOU MADE IT RIGHT IN THE FIRST PLACE THEN YOU WOULDNT HAVE THIS PROBLEM NOW. I GUESS WHEN MY CAB FLIES OFF AND KILLS SOME KIDS ON A SIDEWALK AND THE PARETS SUE FORD AND NHTSA FOR FAILURE TO HEAD PRIOR WARNINGS ABOUT THIS PROBLEM THEN MAYBE SOMEBODY WILL MAKE SOMEBODY FIX THIS HUGE ISSUE. I MIGHT JUST GO DRIVING AND SWERVE AND LET MY CAB ROLL OF AND KILL SOMEBODY, NOTHING LIKA A LITTLE DEATH TO GET THE JOB DONE....HEY IT WORKED WHEN WE WENT FIGHTING IN IRAQ FOR YOU PEOPLE. SMH. THIS IS PLAN RIDICULOUS AND SICKNING HOW OUR GOVERNMENT ALLOWS COMPANIES TO SCREW US OVER AFTER ALL WE'VE DONE. GO OUT THERE AND SERVE YOUR COUNTRY!! AND WHEN YOU GET BACK AND YOUR CAR'S PARTS ARE FAULTY, WE WONT MAKE THE TRILLION DOLLAR COMPANY FIX IT....SMFH...AINT NO COUNTRY LIKE AMERICA. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402814May 26, 2011
ENGINE AND ENGINE COOLING
FORD 2001 SPORT TRAC SPARK PLUG BLEW OUT OF HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398870May 4, 2011
STRUCTURE:FRAME AND MEMBERS
TOOK MY TRUCK TO A MECHANIC TO SEE WHAT THE GRINDING SOUND OF MEDAL WAS, TURNED OUT TO BE THE BODY MOUNTING BUSHINGS. THEY ARE FALLING APART. I WAS TOLD THAT THIS IS WHAT ATTACHES THE BODY TO THE FRAME AND IS DANGEROUS TO DRIVE AROUND. I AM VERY DISAPPOINTED WITH FORD. I THINK THAT THIS SHOULD BE FIXED BY THE COMPANY. I HAVE 2 CHILDREN AND THIS IS MY ONLY TRANSPORTATION I HAVE. I READ UP ON THIS ONLINE AND FOUND THERE ARE OTHER PEOPLE IN THE SAME SITUATION. I JUST DON'T UNDERSTAND HOW FORD CAN LET THESE TRUCKS OF THEIR LOTS KNOWING THAT THE BUSHINGS ARE NO GOOD AND SHOULD BE FIXED!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389901March 11, 2011
UNKNOWN OR OTHER
BACK DOORS OF MY 2001 FORD EXPLORER SPORT TRAC FX4 4X4 DO NOT OPEN FROM INSIDE OR OUTSIDE. THE CHILD SAFELY LOCKS ARE NOT ON. WE JUST BOUGHT THIS TRUCK USED, WE NOTICED THE DOOR DID NOT OPEN AT THE DEALERS, THEY SAID IT WOULD BE FIXED. UPON PICKING UP THE TRUCK WE WERE TOLD IT WAS BECAUSE THE CHILD SAFELY LOCK WAS ON. THIS IS NOT TRUE BECAUSE THE CHILD SAFETY LOCKS DO NOT KEEP YOU FROM OPENING THE DOOR FROM THE OUTSIDE. THEY DID SOMETHING THAT ALOUD THE DOOR TO OPEN FOR ABOUT 30 MINS, WE GOT HOME AND THE SAME THING HAPPEN. THIS IS NOT SAFE, WE COULD NOT GET MY 4 YEAR OLD DAUGHTER OUT OF THE TRUCK. GOD FOR BID IF THE TRUCK EVER WAS ON FIRE WE COULD NOT GET TO HER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386707March 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE ENGINE EXHIBITED AN ABNORMAL INCREASE IN RPMS. THE VEHICLE THEN ACCELERATED ABNORMALLY AND THE CONTACT WAS INVOLVED IN A CRASH THAT INVOLVED FOUR ADDITIONAL VEHICLES. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE SERVO PLUG HAD POPPED OUT OF PLACE AND FRACTURED THE SIDE OF THE TRANSMISSION. THE DEALER ADVISED THAT THE TRANSMISSION WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 118,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10381733February 13, 2011
ENGINE AND ENGINE COOLING
I AM THE OWNER OF A 2001 EXPLORER SPORT TRAC. 3 DIFFERENT TIMES IT HAS EJECTED THE REAR SPARK PLUG FROM THE ENGINE. I'VE SPENT A LOT OF MONEY GETTING IT REPARIED. EACH REPAIR HAS FAILED. EACH REPAIR SHOP HAS BEEN VERY FAMILIAR WITH THE PROBLEM. THIS CERTAINLY CANNOT BE SAFE. FORD SHOULD DO SOMETHING FOR SUCH A POOR DESIGN OF ITS ENGINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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