Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#10278694July 29, 2009
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHEN THE CONTACT OPENED THE REAR HATCH, THE GLASS SUDDENLY EXPLODED EVERYWHERE. THERE WERE PIECES OF GLASS THAT WERE EIGHT INCHES IN DIAMETER. THE GLASS SHATTERED WITH SUCH GREAT FORCE THAT SOME OF THE PIECES STRUCK AND CRACKED THE FRONT WINDSHIELD. THE CONTACT SUSTAINED POWDER BURNS TO THE FACE AND SHOULDERS, AS WELL AS SMALL CUTS. SHE HAS NOT TAKEN THE VEHICLE TO A DEALER OR A MECHANIC, BUT THE INSURANCE COMPANY STATED THAT THEY WERE FAMILIAR WITH THIS TYPE OF FAILURE. THE CONTACT BELIEVES THAT A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 143,077.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10277626July 21, 2009
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SMOKE WHEN THE TURN SIGNALS WERE UTILIZED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MULTI-FUNCTION SWITCH WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 00V072000 AND WAS ABLE TO HAVE THE MULTI-FUNCTION SWITCH REPLACED AGAIN AT THE MANUFACTURER'S EXPENSE. THE FAILURE RECURRED A THIRD TIME, BUT THE MANUFACTURER REFUSED TO ASSUME LIABILITY SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 93,113.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10277004July 16, 2009
SEATS:FRONT ASSEMBLY:RECLINER
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER'S SIDE HIGH BACK SEAT COLLAPSED BACKWARDS. THE SEAT RECLINER MECHANISM WAS THE CAUSE OF THE FAILURE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO RESUME DRIVING IN AN UPRIGHT POSITION. THE FAILURE OCCURRED WITHOUT WARNING. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VEHICLE HAS NOT BEEN REPAIRED AND IS CURRENTLY NOT BEING DRIVEN. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274374June 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
1999 FORD EXPLORER SPORT 112,750 MILES. CAR FINE TUESDAY NIGHT. UPON LEAVING DRIVEWAY WEDNESDAY MORNING, REVERSE WAS GONE, BUT FORWARD GEARS FINE--NO NOISE, NO LEAKS. VEHICLE HAS BEEN MAINTAINED. UPON LEAVING TO DRIVE TO GET IT DIAGNOSED FOR REPAIR, NOISES OCCURRED, THEN FLUID LEAKED. A COMPONENT BLEW A HOLE IN TRANSMISSION CASE. TRANSMISSION NEEDED REPLACEMENT. UPON RESEARCHING THIS PROBLEM, I FOUND TENS OF THOUSANDS OF SIMILAR COMPLAINTS FOR THIS VEHICLE--MOSTLY 2002 MODELS, THOUGH ALL YEARS WERE REPRESENTED. MANY EXPERIENCED SIMILAR PROBLEMS PRIOR TO 50,000 MILES OF USE. APPARENTLY THIS VEHICLE IS CALLED "EXPLODER" BY REPAIR SHOPS AND FORD DEALERSHIP SERVICE DEPARTMENTS. A PROBLEM OF THIS MAGNITUDE CLEARLY NEEDS ADDRESSING,, AND IT IS OBVIOUS THAT THE FORD MOTOR CO. WILL NOT DO IT, AS THEY HAVE BEEN AWARE OF THIS PROBLEM FOR YEARS AND HAVE MADE NO MODIFICATIONS TO PREVENT IT FROM HAPPENING--IT SEEMS THAT THEY SIMPLY DO NOT CARE TO TAKE THE TIME, MONEY AND EFFORT [MOSTLY THE MONEY, I'M SURE] TO REMEDY THIS PROBLEM--THEY JUST WILL NOT CARE UNLESS FORCED TO--AND YOU ARE THE ONLY ONES WHO CAN FORCE THEM TO DO SOMETHING. I AM LOOKING INTO STARTING A CLASS-ACTION SUIT PRESENTLY. PLEASE DO NOT MAKE IT NECESSARY TO CONTINUE.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273782June 15, 2009
VISIBILITY
WINDSHIELD WIPERS COULD NOT BE TURNED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266003April 19, 2009
EQUIPMENT:APPLIANCE:AIR CONDITIONER
NOISE ON THE DRIVER'S SIDE OF CAR WAS SLIGHT UPON PURCHASE. SECOND DAY I RETURNED TO DEALER. DEALER REFUSED TO TAKE THE CAR BACK.. DEALER TOLD ME TO TAKE THE CAR TO THEIR REPAIR SHOP. REPAIR COMPANY STATED IT WAS AIR CONDITIONER AND TO UNHOOK AIR-CONDITIONER. I REFUSED. LATER THE TIRE BLEW OUT AND I REPLACED THE TIRE. A FEW MONTHS LATER THE SHIFTING OF THE CAT INTO PARK AND REVERSE BEGAN TO BECOME DIFFICULT. I ENDED UP STRANDED ON THE HIGHWAY. THE CAR HAD A GAS TANK PROBLEM AS WELL; AS IF THE CAR MAY HAVE BEEN IN AN ACCIDENT. I AM HAVING THE DMV CHECK INTO THIS MATTER AS THE CAR HAD TO BE TOWED AND THE COMPANY STILL WANTS AN UNREASONABLE AMOUNT TO BE PAID TO THEM, WHILE OTHER DEALERS STATE IT WAS ONLY WORTH $1,000 AND ON "ITS LAST LEG". I PURCHASED THE CAR LAST FEBRUARY FOR $5,000. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10264084April 3, 2009
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT HOOD OF THE VEHICLE WOULD NOT REMAIN OPEN IN A FIXATED POSITION. IF THE HOOD COLLAPSES ONTO A PERSON, HE OR SHE COULD BE SERIOUSLY INJURED OR KILLED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE CAUSE OF THE FAILURE WAS THE FRONT HOOD LIFT CYLINDER. SHE HAS NOT HAD THE VEHICLE INSPECTED. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 82,000. UPDATED 4/23/09 *CN UPDATED 04/28/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260847March 5, 2009
TIRES, TIRES:SIDEWALL
WHILE DRIVING ON THE HIGHWAY AT 70 MPH MY HUSBAND NOTICED OUR 1999 FORD EXPLORER NOT DRIVING RIGHT. HE PULLED ONTO A SIDE ROAD TO TAKE THE SCENIC ROUTE HOME. HE WAS GOING 50 MPH, WITH OUR 3 YEAR OLD IN THE CAR, AND THE SIDEWALL BLEW COMPLETELY OFF THE TIRE. THE ENTIRE SIDEWALL SEPARATED FROM THE TREAD AND BEAD. THANK GOODNESS IT WAS THE BACK PASSENGER TIRE THAT BLEW OTHERWISE THE OUTCOME WOULD HAVE BEEN DIFFERENT. AS IT WAS NOBODY WAS HURT. HE COULD BARELY CONTROL THE SUV AS IT WAS. THE TIRE HAS ONLY BARELY 6000 MILES ON IT. WHEN WE CALLED THE STORE WHERE IT WAS PURCHASED THEY SAID EVEN THOUGH WE PAID FOR THE ROAD HAZARD WE STILL HAD TO PAY FOR A NEW TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257206February 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION IS SLIPPING ESPECIALLY ON THE HIGHWAY O/D LIGHT FLASHES ON AND OFF. THERE ARE MANY MANY COMPLAINTS ON GOOGLE WITH PEOPLE WHO HAVE HAD THE SAME PROBLEM. SOME HAVE HAD THE TRANSMISSION STICK LEADING TO CRASHES. FORD SHOULD HAVE A RECALL AND BE MAKE TO FIX THESE BEFORE THEY KILL SOMEONE, IF THEY HAVEN'T ALREADY. FORD IS VERY AWARE OF THIS ISSUE, AND NHTSA NEEDS TO HOLD THEM ACCOUNTABLE AND GET OUR VEHICLES REPAIRED!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254375January 9, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL BECAME STUCK AND THE RPM'S INCREASED TO OVER 3,000 RPM'S. THE RPM'S WOULD NOT DECREASE UNTIL HE ARRIVED AT THE DEALER. WHILE DRIVING AND ATTEMPTING TO CONTROL THE VEHICLE, HE DEPRESSED THE BRAKE PEDAL TO REDUCE THE SPEED OF THE VEHICLE. THE DEALER STATED THAT HE NEEDED TO REPLACE THE IAC VALVE, THROTTLE BODY ASSEMBLY, HOUSING, AND THROTTLE PLATE. THEY ALSO REPLACED THE CHECK ENGINE WARNING INDICATOR AND RESET THE COMPUTER. THE FAILURE MILEAGE WAS 124,554.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253953January 6, 2009
LATCHES/LOCKS/LINKAGES
1999 FORD EXPLORER DRIVERS DOOR LOCK/LATCH WILL NOT OPEN. BROKEN SPRING FOUND INSIDE DOOR, NOT FIXED, EXPENSIVE TO FIX. DEATHTRAP FOR TRAPPED DRIVERS IN ACCIDENT, VERY INCONVENIENT FEELING TRAPPED INSIDE DUE TO FAULTY DOOR LATCH/LOCK. NOT SAFE, ESPECIALLY WITH ALREADY RECALL OF INSTANT FIRE AT ANYTIME DUE TO RECALL OF CRUISE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253093December 29, 2008
VISIBILITY
TL*THE CONTACT OWNS 1999 FORD EXPLORER. HIS REAR WINDSHIELD WIPER STOPPED WORKING AND HIS FRONT WINDSHIELD WIPERS WORK INTERMITTENTLY. A LOCAL MECHANIC STATED THAT THERE WAS A PROBLEM WITH THE GEM MODULE AND THEY COULD NOT REPAIR IT. THE CONTACT NOTICED THAT THERE WAS A RECALL ON THE WINDSHIELD WIPERS; HOWEVER, IT HAS NOT BEEN DIAGNOSED BY A FORD DEALER. THE CONTACT DOES NOT KNOW WHEN HE WILL HAVE THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249844November 25, 2008
POWER TRAIN:MANUAL TRANSMISSION
NO MY TRANNY IS NOT WORK CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249395November 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD EXPLORER 1999... O/D BLINKING, TRANSMISSION MISSED 2ND OR 3RD GEARS, FIXED COUPLE TIMES INCLUDING SWITCHES, SOLENOID,ETC. THE MECHANIC SUGGEST TO REPLACE TRANSMISSION, BUT NOT GUARANTEE THAT WILL FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244308October 3, 2008
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT STATED THAT THE GEM CONTROLLED ELECTRONIC FUNCTION FAILED, WHICH CAUSED THE WINDSHIELD WIPERS TO STOP WORKING. THE DEALER STATED THAT THEY DIDN'T KNOW ANYTHING ABOUT IN NHTSA CAMPAIGN ID NUMBER 00V072000 (ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. AS OF OCTOBER 3, 2008, THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 99,589. UPDATED 05/08/09. *LJ UPDATED 05/11/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243853September 29, 2008
TIRES
TWO TIRES HAVE COME APART AND HAD A BLOWOUT AT HIGHWAY SPEEDS OF 55 TO 70 MPH. THIS WAS TWO SEPARATE INCIDENTS. ONE TIRE WAS REPLACED AND WE ARE DEALING WITH THE OTHER NOW. DAMAGE TO CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243230September 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHENEVER THE CONTACT ATTEMPTS TO PLACE THE VEHICLE INTO DRIVE, IT FUNCTIONS AS IF IT IS IN NEUTRAL. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 72,204.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243231September 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE CONSTANTLY ATTEMPTING TO SHIFT THE VEHICLE INTO DRIVE, IT FAILED TO PROPERLY SHIFT INTO GEAR. AS A CONSEQUENCE, THE VEHICLE DRIFTS INTO NEUTRAL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS INFORMED THAT THE TRANSMISSION MAY NEED TO BE REPLACED. SHE IS IN THE PROCESS OF CONTACTING AN AUTHORIZED DEALER TO HAVE THE VEHICLE INSPECTED. THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243222September 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT NOTICED THAT WHENEVER SHE PLACES THE VEHICLE INTO DRIVE, IT FUNCTIONS AS IF IT WAS IN NEUTRAL. THE VEHICLE WILL NOT OPERATE WHILE IN THE NORMAL DRIVING GEAR. THE DEALER HAS NOT DIAGNOSED THE VEHICLE. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 80,000. UPDATED 10/16/08 *BF UPDATED 10/20/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241905September 11, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN SMOKING AND THEN BURST INTO FLAMES. THE ENGINE CAUGHT FIRE. THE CONTACT EXITED THE VEHICLE AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE POLICE STATION. THE FAILURE MILEAGE WAS 115,933.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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