Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#733665October 7, 2000
TIRES
THIS ACCIDENT WAS THE RESULT OF A DEFECTIVE FIRESTONE WILDERNESS AT TIRE! THE POLICE REPORT STATES THAT THE RIGHT REAR TREAD CAME OFF AND RESULTED IN A MULTIPLE ROLL-OVER ACCIDENT CAUSING BODILY INJURY TO THE DRIVER. PLEASE ADD THIS TO THE LIST OF FIRESTONE INJURIES ASAP. THE VEHICLE ACCIDENT OCCURRED BEFORE THE FIRESTONE TIRE RECALL WAS MADE PUBLIC, SO THE TIRE AND VEHICLE ARE SO FAR UNRECOVERABLE. THE DOT# IS UNKNOWN, BUT WE DO HAVE PICTUREA AND VIDOE OF THE VEHICLE AFTER THE ACCIDENT THAT SHOW THE DEFECTIVE TIRE AND TYPE. THANK YOU, AARON COOLEY (DOT NUMBER: ??? TIRESIZE: P235/75/15)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#733582October 6, 2000
TIRES, STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
I THINK THAT YOU EXPLORE THE STEERING ON THE FORD EXPLORE. IT IS MICH TO QUICK FOR THE ADVERAGE DRIVER. THIS IS THE REASON THERE IS SO MANY ROOLOVERS/WRECKS WHEN A TIRE FAILS. I WAS DRIVING WHEN THE TIRE FAILED ON MY EXPLORER. I HAVE BUILT AND DROVE RACE CARS FOR YEARS, HAVE BEEN TO NASCAR DRIVERS SCHOOL (TWICE), AND I BELIEVE THIS HELPED ME CONTROL MY TRUCK WHEN THE TIRE FAILED. THE EVERY DAY DRIVER WOULD HAVE REACTED WHEN THE TIRE FAILED, THE QUICK STEERING WOULD HAVE OVER REACTED AND THE DRIVER CAN NOT CATCH UP WITH THE REACTION, THUS A WRECK. FORD SHOULD REPLACE THE STEERING BOXES ON ALL EXPLORER,S WITH A SLOWER STEERING BOX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733600October 6, 2000
TIRES
IN EXAMINING THE TIRES FOR THE RECALL, I NOTICED THAT THE RIGHT FRONT TIRE HAD A CRACK ALL AROUND THE SIDEWALL JUST ABOUT 1 INCH BELOW THE TREAD. EVEN THOUGH MY TIRES WERE NOT A PART OF THE RECALL BECAUSE THEY WERE NOT MANUFACTURED AT DECATUR, I WENT TO THE FIRESTONE DEALER AND GOT THE TIRE REPLACED. I HAD TO PAY A PRO-RATED COST FOR THE TIRE BASED ON ITS TREAD WEAR. I BELIEVE THAT THIS TREAD SEPARATION PROBLEM MAY EXTEND TO MORE THAN JUST THE RECALLED TIRES. IN THE 20 MONTHS THAT I HAVE OWNED THIS VEHICLE I HAVE HAD THE TIRES ROTATED THREE TIMES. (DOT NUMBER: W2HL1PY447 TIRESIZE: 235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872431October 6, 2000
TIRES
FIRESTONE DEALER HAS AGREED TO REPLACE ALL THE FIRESTONE WILDERNESS A (P235 75 R15)TIRES EXCEPT ONE DUE TO THE CONDITION OF THE TIRES. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733530October 5, 2000
TIRES:TREAD/BELT
BOTH REAR TIRES SHOW EARLY SIGNS OF TREAD SEPARATION WITH CRACKING AT TREAD/TIRE BODY BOND (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733536October 5, 2000
TIRES
I HAVE COMPLAINED AND HAD SERVICE DONE SEVERAL TIMES AT AL PIEMONTE FORD ABOUT AIR LEAKING OUT OF TIRES WEEKLY. THEY SAY THERE'S NOTHING WRONG. IF THIS WERE THE CASE, WHY DO I HAVE TO PUT OVER TEN POUNDS OF AIR EACH WEEK IN ALL MY TIRES. THESE SHOULD ALSO BE PART OF THOSE FIRESTONE WILDERNESS AT TIRES ON RECALL. PLEASE RESPOND TO MY INQUIRY.*AK (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872394October 5, 2000
TIRES:TREAD/BELT
ALL 4 FIRESTONE WILDERNESS AT TIRES P235/75R15 DOT W2HL EXPERIENCED HAIRLINE CRACKS ALONG THE TREADLINE, CONSUMER REPLACED TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555516October 4, 2000
TIRES
FIRESTONE WILDERNESS AT TIRE EXPERIENCED BLOWOUT, WHEN CHANGING TIRE DEALER BROKE THE JACK HANDLE AND NEVER MADE CONSUMER AWARE OF DAMAGE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733469October 4, 2000
UNKNOWN OR OTHER
I HAVE BEEN TO THREE TIRE DEALERS. ONE A FIRESTONE DEALER, TWO TIRE DEALERS, AND MY FORD DEALER. THE FORD DEALER AND THE TWO NON FIRESTONE DEALERS HAVE TOLD ME THESE TIRES ARE DRY ROTTED AND SEPERATING FROM THE CASEING WITH A LOT OF CRACKING ON THE SIDEWALLS. ALL FOUR TIRES ARE VISIBLELY IN THE SAME CONDITION AS DESCRIBED. BOTH THESE DEALERS AND FORD HAVE TOLD ME THESE TIRES SHOULD BE REPLACED. I JUST GOT OFF THE PHONE WITH A PATTY IN FIRESTONES CONSUMER AFFAIRS OFFICE (800)367-3872 AFTER WAITING 20 TO 30 MINUTES TO TALK WITH. AFTER EXPLAINING MY PROBLEM TO HER SHE SAID SHE COULD DO NOTHING AS THESE TIRES WERE NOT RECALLED OR AT PRESENT BEING RECALLED. SHE SAID I COULD POSSIBLY HAVE THE TIRES REPLACED ON A PRORATED BASIS AT MY EXPENSE. I AM TOTALLY DISCUSTED WITH THE ATTITUDE OF FIRESTONE, BOTH AT A DEALER LEVEL AND PATTY AT THE CONSUMER AFFAIRS OFFICE. YOU PEOPLE AT NTSA NEED TO GET ON THE STICK AND GET TO THE BOTTOM OF THESE 16" FIRESTONE TIRES. SOMETHING NEEDS TO BE DONE IMMEDIATELY. BEFORE SOMEONE GET SERIOUSLY HURT. (DOT NUMBER: W20CO1PX20 TIRESIZE: 255/70R16S)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733396October 4, 2000
TIRES
THE FIRESTONE WILDERNESS TIRES ON MY VEHICLE ARE NOT INCLUDED IN THE CURRENT RECALL. HOWEVER, EACH OF THE TIRES HAS A CRACK ALL THE WAY AROUND THE TIRE WHERE THE CAP MEETS THE SIDEWALL. I HAVE VISITED BOTH THE LOCAL FIRESTONE DEALER AND MY FORD DEALER TO GET THEIR OPINION AND TO SEE IF THEY WOULD REPLACE THE TIRES. BOTH AGREED THAT THERE IS AN OBVIOUS PROBLEM WITH THE TIRES BUT NEITHER WOULD REPLACE THE TIRES. I HAVE DIGITAL PICTURES OF THE TIRES WITH CLOSE-UP SHOTS OF THE CRACKS. THESE CAN BE PROVIDED ELECTRONICALLY IF REQUESTED. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. (DOT NUMBER: VNHL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733446October 4, 2000
TIRES
TIRE SPLIT AT SIDEWALL AND NEEDED REPLACEMENT... ONLY 1,800 MILES ON TIRE. NO APPARENT REASON FOR SPLIT. FIRESTONE TOLD ME IT WAS CAUSED BY A ROAD HAZARD. THE CAR WAS NOT BEING DRIVEN. I WALKED OUT TO GO TO WORK AND HAD A SPLIT TIRE. IT HAPPENED OVER NIGHT. I HAD TO REPLACE ENTIRE TIRE AT MY COST. (DOT NUMBER: ? TIRESIZE: P255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872298October 4, 2000
TIRES
PE00 020; CONSUMER WAS INSPECTING TIRES AND FOUND CRACKS ALL AROUND SIDEWALLS OF TIRES. CRACKS WERE GETTING BIGGER. FIRESTONE, WILDERNESS#AT, 2P2375R15, #DOT W2. THERE WAS NO IMJURIES AT THIS TIME, AND CONTACTED FIRESTONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872310October 4, 2000
TIRES
PE00 020; CONSUMER TOOK VEHICLE TO FIRESTONE TO GET TIRES INSPECTED. AND ATTENDANT NOTICED THAT ALL FOUR TIRES HAD BUBBLES, AND STEEL COIL WAS STICKING OUT ON THE EDGE OF THE TIRES. THERE WAS NO INJURIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872217October 4, 2000
TIRES:TREAD/BELT
PE00020, ORIGINAL EQUIPMENT ON A 1998, FORD, EXPLORER, TIRE SIZE 15 INCH. WHILE DRIVING 45 MPH FRONT PASSENGER'S TIRE TREAD CAME OFF, CAUSING LOSS OF VEHICLE CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872240October 4, 2000
TIRES:SIDEWALL
ALL 4 FIRESTONE WILDERNESS AT TIRES P235/75R15 DOT W2HL1PY188 EXPERIENCED CRACKING AT THE SIDEWALLS, CONSUMER REPLACED TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555465October 3, 2000
TIRES
CONSUMER STATES THAT ALL OF THE FIRESTONE WILDERNESS AT TIRES, SIZE P265/70R16 AND MANUFACTURED IN CANADA, EXPERIENCED CRACKING AROUND THE OUTSIDE EDGES, THERE HAVE BEEN 2 FLATS IN WHICH ONE EXPERIENCED COMPLETE CRACKING, CONSUMER HAD ALSO FOUND A SPOT ON ONE OF THE FRONT TIRES THAT EXPOSED THE STEEL BELT, CONSUMER HAD REPLACED ALL THE TIRES AT HER EXPENSE DUE TO THESE NOT BEING INCLUDED IN RECALL 00T005, CONSUMER IS REQUESTING THESE TIRES BE INCLUDED IN THE RECALL AND THAT SHE BE REIMBURSED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555814October 3, 2000
TIRES
CONSUMER REPLACED 3 TIRES WITHIN ONE YEAR DUE TO EXCESSIVE WEAR, THE ONLY ORIGINAL TIRE WHICH REMAINED IN THE VEHICLE WAS COVERED UNDER RECALL AND WAS REPLACED, CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555846October 3, 2000
TIRES:TREAD/BELT
CONSUMER RECEIVED RECALL (OOT-005) AND WENT TO HAVE INSPECTION COMPLETED, DEALER NOTICED SIGNS OF CRACKING AND SAID THAT THE TIRES WERE INCLUDED IN THE RECALL, HOWEVER REPLACEMENT TIRES WERE NOT AVAILABLE, CONSUMER HAD TIRES REPLACED AT A GOODYEAR DEALERSHIP AND WANTS FULL REIMBURSEMENT FOR EXPENSE. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555812October 3, 2000
TIRES:TREAD/BELT
VEHICLE CAME EQUIPPED WITH FIVE FIRESTONE WILDERNESS TIRES (P235/75R15) CONSUMER FEELS HE SHOULD BE REIMBURSED FOR 2 TIRES WHICH WERE REPLACED PRIOR TO RECALL 00T-005 BECAUSE OF TIRE NOISE WHILE DRIVING, CONSUMER WAS REIMBURSED FOR THE OTHER THREE ORIGINAL TIRES WITH THE VD SERIAL AND BELIEVES THE OTHER TWO ALSO HAD THE VD SERIAL NUMBER. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555606October 3, 2000
TIRES:TREAD/BELT
CONSUMER RECIEVED RECALL NOTICE 00T-005 FOR FIRESTONE WILDERNESS AT TIRE (P235/75R15), THERE WAS A 40 PAGE WAITING LIST AT THE LOCAL FIRESTONE DEALER AND THE WAIT WAS SEVERAL MONTHS, THE RF TIRE HAD VISIBLE CRACKS IN THE SIDEWALL, CONSUMER FELT IT WAS DANGEROUS TO WAIT SEVERAL MONTH AND HAD THEM REPLACED ELSEWHERE, CONSUMER SPENT SOME MONEY OUT OF POCKET TO REPLACE ALL FIVE TIRES AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer