Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#554560September 11, 2000
TIRES, SUSPENSION:FRONT
CONSUMER IS COMPLAINING OF THE VIBRATION THAT IS OCCURRING WHEN STEERING, PROBLEMS COULD BE DUE TO THE FIRESTONE WILDERNESS HT TIRES (P225 70 R15) OR THE SUSPENSION. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554432September 11, 2000
TIRES
THE VEHICLE EXPERIENCED FAILURE OF THE FIRESTONE ATX TIRE CAUSING LOSS OF CONTROL AND VEHICLE ROLLOVER, EJECTING THE CONSUMER AND RESULTED IN DEATH. *MJS
Crash:
No
Fire:
No
Injuries:
4
Deaths:
1
#731033September 11, 2000
TIRES:TREAD/BELT
I TOOK IT TO FORD ON 8/15 AND THEY SAID IT WAS NOT PART OF RECALL (NOT FROM DECATUR). A COUPLE WEEKS AGO I NOTICE CRAKING AROUND TIRES. TOOK IT TO FORD, THEY REFERRED ME TO FIRESTONE. FIRESTONE SAID "YES, THESE NEEDED REPLACED, BUT DON'T HAVE ANY. WILL BE ABOUT TWO WEEKS TO GET REPLACEMENTS" I AM NOT PART OF RECALL SO I CAN'T GET DIFFERENT BRAND AND BE REIMBURSED (WHICH WOULD PREFER)( DOT NUMBER: NOT VD TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731016September 11, 2000
TIRES:TREAD/BELT
WHILE DRIVE FORD EXPLORER AT ABOUT 70 MPH ON HIGHWAY, FELT CAR VIBRATE AND THEN SHAKE. DROVE TO EDGE OF HIGHWAY. RIGHT REAR TIRE HAD TREAD COMPLETELY PEELED OFF.( DOT NUMBER: W@CUIPX 11 TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731028September 11, 2000
TIRES
RETURNING HOME FROM MYRTLE BEACH, SC TO WASH, DC AREA, WHILE IN NC LOST CONTROLL OF CAR DUE TO TIRE BLOWING - MY SERIAL NUMBER OF THE TIRES WERE NOT THE OFFICIAL RECALL. STARTED WITH VH (?) INSTEAD OF VD. DID EVETUALLY HAVE TO GET ALL FOUR REPLACED AT THE DEALER IN NC BECAUSE THE OTHER THREE HAD DEFECTS. I STILL HAVE THE SPARE THAT MATCHED THE REPLACED TIRES. MY INSURANCE HAD TO COVER THE DAMAGE TO MY CAR - FIRESTONE WOULD NOT. I'M UPSET THAT MY OLD TIRES ARE NOT PART OF THE RECALL - THEY SHOULD BE FOR OBVIOUS REASONS! I'VE HAD NO SUCCESS GETTING MY POINT HEARD. *AK( DOT NUMBER: TIRE SIZE: 14 IN )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731029September 11, 2000
TIRES, SUSPENSION:FRONT
I BROUGHT THIS VEHICLE TO THE DEALER FOUR SEPARATE TIMES BECAUSE I THOUGHT THE FRONT END WAS OUT OF ALIGNMENT. THEY CHARGED ME ALL FOUR TIMES AND IT TURNS OUT THE TIRES WERE DEFECTIVE. THEY ARE NOT THE RECALL TIRES BUT I HAVE SINCE REPLACED THEM (AT MY OWN COST) AND THE VEHICLE SEEMS TO BE RUNNING FINE NOW (LAST TWO WEEKS). I WOULD LIKE TO KNOW WHY ALL THE WILDERNESS BRAND TIRES WERE NOT RECALLED? THEY CLEARLY ARE DEFECTIVE! IF IT WAS A DESIGN PROBLEM THEN WOULD'NT EVERY PLANT HAVE THE SAME DESIGN PROBLEM? IF IT IS A QUALITY CONTROL ISSUE THAN WOULD'NT THAT ALSO BE THE SAME PROBLEM AT OTHER PLANTS, COMPANIES LIKE FIRESTONE WRITE ONE SET OF PROCEDURES FOR SAFETY AND INSPECTIONS OF TIRES. THEY DON'T HAVE DIFFERENT INSPECTION PROCEDURES FOR EACH PLANT! THEY CERTAINLY DON'T HAVE SEPARATE PROCEDURES FOR THE SAME BRAND OF TIRES. YOU GUYS DROP THE BALL, AND NOW WE ARE PAYING FOR IT!!!!*AK( DOT NUMBER: W2HLIPY426 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870093September 11, 2000
TIRES:TREAD/BELT
WHILE TRAVELING AT 15- 25 MPH WITHOUT ANY INDICATION TIRE BLEWOUT. TIRE SIZE P235/70R16. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870150September 11, 2000
TIRES
PE-00-020; ORIGINAL EQUIPMENT ON A FORD EXPLORER, 1997, TIRE SIZE P235/75R15, TIRES HAVE 17 THOUSAND MILES ON THEM. CONSUMER HAS NOTICED REAR PASSENGER SIDE TIRE HAS DEVELOPED A HAIRLINE CRACK, CRACK IS DEVELOPING A CIRCLE, TREAD LOOK LIKE IT IS SEPARATING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870140September 11, 2000
TIRES:TREAD/BELT
WHILE DRIVING, CONSUMER FEELS VIBRATION WHICH IS ALSO FELT IN THE DASH, CONSUMER HAS CONTACTED DEALER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730932September 10, 2000
TIRES
I WAS DRIVING MY 1997 FORD EXPLORER WITH FIRESTONE TIRES (NOT PART OF CURRENT RECALL) WHEN MY FRONT RIGHT TIRE BLEW OUT CAUSING ME TO LOSE CONTROL OF THE SUV AND HAVE THE ACCIDENT( DOT NUMBER: W2HLIPY077 TIRE SIZE: E4027477 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#730848September 9, 2000
TIRES
TIRES WERE STARTING TO SEPERATE. ALL FOUR TIRES HAD GROOVES WHERE TREAD JOINED THE SIDEWALL. THE GROOVES COULD NOT BE SEEN UNTIL THE AIR WAS REMOVED FROM THE TIRES. THE FIRST FIRESTONE STORE I CONTACTED WAS VERY SMART AND HATEFUL WHEN I ASKED WHAT I WAS TO DO. THAT STORE IS LOCATED IN EASTLAND MALL CHARLOTTE,NC. THEY ALSO TOLD ME THAT IF I BOUGHT NEW TIRES ON MY OWN AND DID NOT WAIT MY TURN FOR THEM TO REPLACE THE TIRES THAT FIRESTONE WOULD NOT PAY ME FOR THE NEW TIRES. I WOULD HAVE BEEN # 251 TO BEEN INSPECTED AND THESE TIRES WOULD HAVE PROBABLY BLOWN BEFORE THEN. FORD SENT ME A LETTER ASSURING ME THAT THE TIRES ON MY 1997 F-350 WAS NOT AFFECTED BUT FAILED TO SEND ME A LETTER TELLING ME THAT MY EXPLORER HAD THE KILLER TIRES. BOTH COMPANIES HAVE PUT MY FAMILY AT A HIGH RISK OF BEING KILLED AND HAVE DRUG THEIR FEET TO TRY TO CORRECT THE PROBLEM.( DOT NUMBER: VDHL TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730863September 9, 2000
TIRES
ALTHOUGH MY TIRES ARE NOT INCLUDED IN THE CURRENT RECALL I BELIEVE THAT THEY SHOULD BE. I WAS LUCKY. MY EPLORER WARNED ME THAT SOMETHING WAS WRONG WHEN IT STARTED PULLING TO THE RIGHT. I THOUGHT I NEEDED AND ALIGNMENT AND TOOK MY EXPLORER TO A FORD DEALER FOR AN ALIGNMENT. MY ALIGNMENT WAS FINE AND I WAS FLABERGASTED WHEN THE FORD PEOPLE TOLD ME THAT MY FRONT LEFT FIRESTONE WILDERNESS AT TIRE, NOT INVOLVED IN THE RECALL, HAD A BELT COMPLETELY SEPERATED FROM THE REST OF THE TIRE. THEY TOLD ME NOT TO DRIVE ON IT. AS IF WAS NOT SAFE AND HAD BEEN COMPLETELY DESTROYED. I WAS IN SHOCK AS I HAD MY GRANDCHILDREN IN THE EXPLORER A FEW DAY BEFORE. I WAS CONCERNED FOR MY SAFETY AND THE SAFETY OF OTHERS SO I IMMEDIATELY BOUGHT FIVE NEW TIRES.WE WERE PLANNING TO DRIVE FROM FLORIDA TO PORTLAND, OREGON ON THE ORIGINAL FIRESTONE TIRES. SINCE I AM RETIRED AND SO NOT DRIVE VERY MUCH I WOULD NOT HAVE HAD TO BUY NEW TIRES FOR SOMETIME AS THEY ONLY HAD 32,400 PLUS MILES ON THEM. I AM INFORMING YOU OF THIS HOPING THAT SOMEONE ELSE THAT MIGHT BE PLANNING A LONG TRIP ON THE FIRESTONE TIRES NOT INVOLVED IN THE RECALL WILL RECONSIDER. THANK YOU FOR BEING THERE.( DOT NUMBER: W2HLIPY446 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870079September 9, 2000
TIRES:TREAD/BELT
CONSUMER EXPERIENCED VIBRATION WHILE DRIVING, TOOK VEHICLE TO DEALER FOR INSPECTION AND FOUND THAT THE LEFT FRONT TIRE INTERIOR SIDE HAD EXPERIENCED TREAD SEPARATION, TIRES ARE FIRESTONE ATX P235/75R15 DOT W2HL19M296. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554413September 8, 2000
TIRES:TREAD/BELT
THE VEHICLE'S FIRESTONE WILDERNESS AT P235/75R15 TIRES ARE SHOWING SIGNS OF SEPARATION, HOWEVER ONLY ONE OF THE TIRES IS INCLUDED IN THE RECALL, OWNER IS NOT SATISFIED WITH CURRENT RECALL AND IT MAY TAKE UP TO 6 MONTHS TO OBTAIN REPLACEMENT TIRES THROUGH RECALL REPLACEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730745September 8, 2000
TIRES
TIRES COMING APART AT SAME POINT AS THE DECATUR BUILT TIRES. HAVE CONTACTED BOTH FORD AND FIRESTONE AND WAS BASICALLY IGNORED. THEY WOULD ONLY ADDRESS OFFICIALLY RCALLED TIRES.( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870029September 8, 2000
TIRES:TREAD/BELT
CONSUMER HAS 1997 FORD, EXPLORER. ALL 4 TIRES HAVE A CRACKS ON THE ORIGINALTIRES. TIRE SIZE P235/75R15 DOT#VNHL, AND APPROXIMATE MILEAGE 50,000. FIRESTONE CENTER RECOMMENDED THEY CALL HOT LINE. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869981September 8, 2000
TIRES:TREAD/BELT
PE00020, ORIGINAL EQUIPMENT 0N 1997, EXPLORER, P23575R15 DOT W2-HL-IPY, ALL THE TIRES ARE HAVING SPIDER LIKE CRACKS ON THE SIDE OF THE TREAD AND ON THE BOTTOM OF THE TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869988September 8, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT RIGHT REAR TIRE P235/75R15 DOT VNHL EXPERIENCED TREAD SEPARATION WHILE DRIVING IN 100 DEGREE WEATHER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554412September 7, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) EXPERIENCED CRACKING. (SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554397September 7, 2000
TIRES:TREAD/BELT
THE FIRESTONE WILDERNESS AT 235/75R15 TIRES HAVE CRACKS ON THE SIDEWALL JUST BELOW TREAD, ONE TIRE FAILED WHILE DRIVING AT FREEWAY SPEED. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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