Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#870954September 19, 2000
TIRES:TREAD/BELT
ORIGINAL EQUIPMENT ON A 1997, EXPLORER, P235/75R15 SIZE, DOT#: VN. TREAD ON ALL FOUR TIRES IS STARTING TO SEPARATE.*AK THE CUSTOMER PURCHASED FOUR NEW TIRES TO REPLACE THE FAILED TIRES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870743September 18, 2000
TIRES
PE00-020; AFTER INSPECTING THE TIRES HAD FOUND CRACKS ON THE FOUR SET OF TIRES. FORD, EXPLORER, 1997, P235/75R15, DOT VNHL. *AK FIRESTONE HAS INFORMED THE CUSTOMER THAT THE TIRES WERE NOT ON RECALL AND THE CUSTOMER INTENDS TO REPLACE THEM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870739September 18, 2000
TIRES:TREAD/BELT
PRIOR TO TREAD SEPARATION, CONSUMER HEARD A SLAPPING NOISE COMING FROM REAR, WEEKS LATER RIGHT REAR FIRESTONE WILDERNESS AT TIRE P235/75R15 DOT W2HL, EXPERIENCED TREAD SEPARATION, CONSUMER REPLACED TIRES WITH ANOTHER BRAND. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870735September 18, 2000
TIRES:TREAD/BELT
WHILE DRIVING, RIGHT FRONT FIRESTONE WILDERNESS AT TIRE P235/75R15 EXPERIENCED TREAD SEPARATION, CAUSING VEHICLE TO LOSE CONTROL AND DRIVE OFF THE ROAD AND CAUSED DAMAGE TO THE VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731760September 18, 2000
WHEELS
IMPROPER CAMBER ADJUSTMENT COMPONENT PART OF ORIGINAL EQUIPMENT DOES NOT ALLOW WHEEL ALIGNMENT. THIS CAUSES EXCESSIVE TIRE WEAR ON THE INSIDE CORNER OF THE TIRE AND POOR HANDLING OF THE AUTO. CAR PULLS TO THE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731660September 16, 2000
TIRES:TREAD/BELT
THESE TIRES, ALTHOUGH NOT RECALLED, SHOW A CIRCUMFERENTIAL CRACK AT THE LATERAL EDGE OF THE TREAD LINE. NO ACCIDENT INVOLVED AND I REPLACED THE TIRES VOLUNTARILY WITH ANOTHER BRAND. THESE TIRES NEED TO BE INVESTIGATED AND POSSIBLY RECALLED - THEY SHOW THE SAME PREMATURE WEAR PATTERN AS THE RECALLED TIRES THAT WERE PRESENTED ON DATELINE NBC. THANK YOU.( DOT NUMBER: VNHL TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731663September 16, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THIS PROBLEM STARTED THIS YEAR WHEN RAINING. TODAY 9/16/00 IN TAMPA FL. THERE IS A HURRICAN APPROCHING I WAS GETTING SUPPLIES. THE POWER STEERING LOCKED UP 2X AS TRING TO RETURN HOME IN HEAVY RAIN. I CALLED & TOOK THIS VEHICLE IMMEDIATELY TO AUTOWAY FORD IN ST. PETERSBURG WHO PREVESIOUSLY NOTED THIS PROBLEM AT LAST RAIN.[SAID MANUFACTURE DEFECT] BUT DID NOTHING OR CHARGE AT THAT TIME. NOW WITH A MAJOR HURRICANE APPROCHING!! THEY DOCUMENTED THE PROBLEM & WANTED TO KEEP THE CAR TIL MONDAY! I SAID NO! STORM TO HIT THIS AREA SUN/MON.MORN, & I WOULD BE STRANDED> TOOK CAR BACK HOME WHICH IS ON THE GULF. I AM VERY FRIGHTENED & WILL CALL THE LOCAL NEWS ON THIS MATTER. IT,S NOT JUST TIRES NOW WITH THE FORD EXPLORER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731676September 16, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
VEHICLE WOULD NOT START. ON SECOND OCCASSION, TOOK TO DEALER FOR DIAGNOSTICS 4 TIMES BEFORE ACTUAL PROBLEM WAS FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731530September 15, 2000
TIRES:TREAD/BELT
I AM HOPEFUL THAT THE NHTSA WILL EXAMINE AND PLACE A WARNING ON THESE TIRES, BECAUSE I FEEL THE ARE UNSAFE. I HAD AN INCIDENT WHERE ONE OF THE TIRES BLEW OUT FROM THE SIDE AT A MODERATE SPEED (35-45MPH) FOR NO REASON. THE SERVICE TECH AT THE TIRE DEALER THAT I WENT TO EXAMINDED THE TIRE, AND COULD FIND NO PUNCTURES OR LEAKS. THE OTHER 3 TIRES WERE ALL AT THE PROPER AIR PRESSURE, SO HE TOLD ME THAT HE COULDN'T SEE ANY REASON WHY THIS TIRE BLEW OUT, AND THAT IT WAS JUST A BAD TIRE. THIS ALL HAPPENED WAY BEFORE ANY PUBLIC CLAIMS REGARDING PROBLEMS WITH FIRESTONE TIRES WERE MADE, SO HE WASN'T BEING PREJUDICED. I FEEL VERY UNSAFE DUE TO THE FACT THAT I AM STILL DRIVING ON 3 OF THESE TIRES. THE 235-SIZED TIRES MADE FROM THE SAME PLANT WERE INCLUDED IN YOUR WARNING, SO I DON'T UNDERSTAND HOW THE 255'S COULD BE ANY SAFER, SIMPLY BECAUSE THEY ARE 2 CM WIDER. DO THOSE 2 CM MEAN THAT THE TIRE WAS MADE PROPERLY? I DOUBT IT. WELL I WOULD LIKE TO THANK YOU FOR ALL THE WORK YOU HAVE ALREADY DONE IN THIS MATTER, AND I HOPE YOU WILL CONTINUE TO BRING MATTERS LIKE THESE TO THE PUBLICS ATTENTION. PLEASE HELP ME BEFORE THE REST OF THEM BLOW UP! THANK YOU -- JEREMY. *AK( DOT NUMBER: W2 TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731588September 15, 2000
ENGINE AND ENGINE COOLING:ENGINE
4.0LITER SOHC HAS DEFECT IN THE DESIGN OF TIMMING CHAIN IDLER . THIS CAUSED ENGINE TO STALL AND SEVERE VALVE DAMAGE . FORD IS RECOMENDING COMPLETE ENGINE REPLACEMENT ( $4,800 ) WITH 2000 MODEL. FORD IS OBVIOUSLY AWARE OF THE DEFECT BUT I WAS NEVER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731548September 15, 2000
TIRES
IMPORTANT: DOT CODE "VNHL". THIS TIRE HAS A CRACK AROUND THE ENTIRE TIRE ON INSIDE AND OUTSIDE WHERE TREAD AND SIDE WALL MEET. IT IS NOT UNDER THE CURRENT "VD" RECALL BUT IS EVIDENCE OF EARLY STAGE OF FAILURE MODE ON A TIRE MADE AT THE CANADA PLANT. THE RECALL SHOULD INCLUDE ALL PLANTS!!!*AK( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870634September 15, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER TOOK VEHICLE FOR A BRAKE JOB, AND MECHANIC NOTICED THAT TIRE TREAD WAS STARTING TO SEPARATE. ALSO, THERE WERE STRESS MARKS AND CRACKS INSIDE OF THE INNER SIDEWALL. FIRESTONE WILDERNESS#AT, P23575R15, PLANT CODE #VN. CONSUMER STATED THAT HE HAD TIRE REPLACED BY GOODYEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870622September 15, 2000
TIRES:TREAD/BELT
PE00020, TIRE TREAD SEPARATION: WHILE DRIVING BETWEEN 55-60 MPH SIDEWALL ON THE PASSENGER'S SIDE TIRE BLEWOUT. DRIVER WAS ALONE AND NOT INJURED. TIRE SIZE P23570R15. ORIGINAL TIRE EQUIPMENT ON A 1997, FORD, EXPLORER. TIRE MILEAGE ABOUT 27,000. FIRESTONE WAS CONTACTED ABOUT THE TIRE. FIRESTONE TOOK NO RESPONSIBILITY IN THIS MATTER. PLEASE LIST DOT # IF POSSIBLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870582September 15, 2000
TIRES:TREAD/BELT
2 RIGHT SIDE FIRESTONE WILDERNESS AT TIRES P255/70R16 WERE EXPERIENCED TREAD SEPARATION, THEY WERE SPLITTING AND SEPARATING, CONSUEMR REPLACED TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870613September 15, 2000
TIRES:TREAD/BELT
PE00-020, TIRE SIZE P235/75R15, DOT VNHLIPY456, ORIGINAL EQUIPMENT ON FORD, EXPLORER, 1997. 2 POPULAR TIRE SHOPS HAVE CLAIMED ALL 4 TIRES' TREAD WAS SEPARATING. TIRE THERE WAS A LINE GOING AROUNG THE TIRE ,UNDERNEATH TREAD NEAR SIDEWALL. *AK THE CUSTOMER STATES THAT FIRESTONE DEALER WAS UNABLE TO REPLACE THE FAILED TIRE BECAUSE THERE WERE NO TIRES IN THE STORE ACCORDING THE DEALER. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870617September 15, 2000
TIRES:TREAD/BELT
PE-00-020; ORIGINAL EQUIPMENT ON A FORD, EXPLORER, 1997, TIRE SIZE P235/75R15, DOT NUMBER BEGAN WITH VN ON ALL FOUR TIRES. TIRES HAVE 37 THOUSAND MILES ON THEM. CONSUMER NOTICED HAIRLINE CRACKS DEVELOPING RIGHT AT THE TREAD LINE ON ALL FOUR TIRES. FOUR TIRES HAVE BEEN REPLACED WITH ANOTHER BRAND AT CUSTOMER EXPENSE. *AK THE CUSTOMER STATES THAT THE TIRES FAILED DUE TO FAULTY DESIGN LAND SHOULD BE RECALLED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554654September 14, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES EXPERIENCED IRREGULAR TREAD WEAR, TIRES WERE NOISY AND ROUGH, SIDEWALLS ARE IRREGULAR, AND TIRES GRAB UNEVEN IN SLOW TURNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554663September 14, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) EXPERIENCED TREAD SEPARATION, CONSUMER REQUESTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554667September 14, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES P235 75 R15 EXPERIENCED CRACKING. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731394September 14, 2000
TIRES:TREAD/BELT
NOISE, VIBRATION AT HIGHWAY SPEEDS, UNEVEN TREAD WEAR, AND EVENTUALLY THUMPING FROM TREAD SEPARARTION, ALTHOUGH NO PEEL BEFORE THEY WERE REPLACED IN JUNE 1999.( DOT NUMBER: VN TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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