Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#728618August 21, 2000
TIRES
GOING DOWN THE HIGHWAY, MY TIRE WENT FLAT. I WENT ACROSS THE HIGHWAY DODGING ONCOMING TRAFFIC. TWO MEN WITNESSED THIS AND STOPPED TO HELP. I DID NOT FILE A REPORT BECAUSE THE DAMAGE WAS NOT SEVERE. I DO HAVE THE TROOPER'S NAME. GOD SPARED MY LIFE. WILL THE NEXT PERSON BE SO LUCKY?( DOT NUMBER: VNCUIPX TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728509August 20, 2000
TIRES
TIRE TREAD SEPARATED WHEN DRIVING ON HIGHWAY IN NORMAL CONDITIONS. DROVE TO THE SHOULDER OF ROAD WHILE TRYING TO KEEP CONTROL OF VEHICLE. REPORTED PROBLEM TO FORD ROADSIDE ASSISTANCE. A HIGHWAY COURTESY VEHICLE STOPPED & GUY SWITCHED OUT TIRE. TOOK SHREDDED TIRE TO FIRESTONE (LOS COLINAS) FOR REPLACEMENT. FIRESTONE DEALER SAID, "THERE WAS PROBABLY A NAIL IN THERE SOMEWHERE." THE BAD TIRE HAD SHREDDED TREAD BUT THE INNER TUBE PART LOOKED INTACT - NO NAIL AND ALITTLE BIT OF AIR. REPLACED TIRE WITH ANOTHER WILDERNESS AT. NONE OF THE TIRES KEPT AIR WELL AFTER 8,000 MILES. REPLACED ALL TIRES WITH BRIDGESTONE DUELER HL AT ANOTHER DEALER. THE WILDERNESS ATS ON MY VEHICLE WERE NOT THE RECALLED TIRES BUT I HAVE EXPERIENCED THE SAME PROBLEM.( DOT NUMBER: TIRE SIZE: P255R70/16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728433August 19, 2000
TIRES
MY SUV HAS HYDROPLANED ON TWO OCCASIONS DURING INTERSTATE TRAVEL. THIS OCCURRED ONCE IN LIGHT RAIN AT APPROX. 65 MPH & ONCE DURING MODERATE-HEAVY RAIN AT 55 MPH. DURING THE HEAVY RAIN, I SLIDE INTO ANOTHER LANE (I WAS NOT BRAKING AT THE TIME). I DID NOT HIT ANOTHER CAR. DURING RAIN, THE TIRES FEEL AS IF THEY ARE NOT GRIPPING THE PAVEMENT. THIS TIRE HAS NOT BEEN RECALLED;HOWEVER, AFTER SPEAKING WITH OTHER EXPLORER OWNERS WITH NON-RECALLED TIRES, I HAVE HEARD MANY SIMILAR STORIES. SOMETHING IS WRONG WITH THIS TIRE OR IT'S THE WRONG TIRE FOR THE EXPLORER. I HAVE CALLED BOTH FIRESTONE AND THE FORD DEALERSHIP. THEY ARE NOT INTERESTED. ON 8/18/00, I PAID $551.75 FOR NEW GOODYEAR TIRES WITH SPECIAL WET TRACTION FEATURES. SAFETY WAS THE MOTIVATING FACTOR EVEN THOUGH THIS IS AN EXPENDITURE I CAN NOT AFFORD. I FIRMLY BELIEVE THAT THESE TIRES SHOULD BE PART OF THE RECALL!( DOT NUMBER: W2HLIPY020 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9001510August 17, 2000
TIRES
TIRE DEFECT, FIRESTONE WILDERNESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728220August 17, 2000
TIRES
TIRE FAILURE. NOT TREAD SEPARATION.( DOT NUMBER: VDCU1PX509 TIRE SIZE: P25570R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9001571August 17, 2000
TIRES:TREAD/BELT
TREAD STARTED TO SPLIT APART, REPLACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728222August 17, 2000
TIRES
LOCAL FIRESTONE DEALER REFUSES TO WORK WITH ME ON THESE TIRES SINCE THEY WERE MANUFACTURED IN CANADA, NOT DECATUR; I QUESTION THE SAFETY OF ANY FIRESTONE WILDERNESS AT AND HAVE OFFERED FIRESTONE CASH $$$ TO REPLACE THESE TIRES, EVEN THOUGH THEY ARE NOT INCLUDED IN THE RECALL; I WOULD SUPPORT GOVERNMENT INTERVENTION IN GETTING ALL FIRESTON WILDERNESS AT TIRES RECALLED AND OFF THE HIGHWAYS( DOT NUMBER: TIRE SIZE: P235/75R 1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728230August 17, 2000
TIRES
TIRES CAUSE EXCESSIVE, VIOLENT SIDE-TO-SIDE MOVEMENT OF VEHICLE WHEN CROSSING A BRIDGE WITH A STEEL GRID DECK, MAKING IT DIFFICULT TO STAY WITHIN DRIVING LANE AND AVOID HITTING CARS AND SIDE OF BRIDGE.( DOT NUMBER: TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9001875August 17, 2000
TIRES
BROUGHT VEHICLE WITH FIRESTONE TIRES. FEAR OF DRIVING WITH THE TIRES ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728106August 16, 2000
TIRES
I NOTICED ONE OF MY TIRES HAS A DEEP TEAR. IT LOOKS LIKE A PIECE OF THE RUBBER JUST TORE OFF LEAVING A GASH.( DOT NUMBER: TIRE SIZE: 16 INCHES )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728183August 16, 2000
TIRES
WE WERE ON A DRIVE, WHICH IS 90 MILES ONE WAY, TO MY PARENTS FOR DINNER. IT WAS 1PM ON THE 6TH OF MARCH AND THE WEATHER WAS BETWEEN 95 DEGREES OR HIGHER. 10 MILES INTO THE DRIVE, I NOTICED THAT THE TRUCK WAS NOT HANDLING AS CRISP WHEN CHANGING FROM LANE TO LANE AND ASKED MY WIFE IF THE RIDE FELT DIFFERENT, ESPECIALLY SINCE SHE DRIVES IT DURING THE WEEK. SHE DID NOTICE ALSO THAT IT SEEMED TO BE SWAYING WHEN I CHANGED FROM LANE TO LANE BUT SHE THOUGHT THAT I WAS DOING IT. I, FROM PAST EXPERIENCE, THOUGHT I SHOULD STOP AND CHECK THE TIRES AND JUST IN TIME BECAUSE WHEN I PULLED TO THE SIDE OF THE ROAD, THE AIR RUSHED OUT OF THE TIRE. I EXAMINED THE TIRE AND NOTICED THAT IT LOOKED AS IF IT HAD SEPARATED INSIDE THE TIRE BUT DID NOT THINK ANYTHING OF IT. I PUT ON THE SPARE AND CONTINUED ON THE TRIP. I LET MY FATHER TAKE A LOOK AT IT AND HE IMMEDIATELY SAID THAT THERE WAS A PROBLEM WITH THE TIRE. I ASKED HIM IF HE THOUGHT SOMETHING MIGHT HAVE PUNCTURED THE TIRE BUT HE, LIKE I DID, DID NOT THINK SO,,,,, ESPECIALLY SINCE I STOPPED AS SOON AS I NOTICED THE PROBLEM. MY FATHER HAS 2 18 WHEELERS AND CHANGES THE TIRES ON THEM HIMSELF AND IF PRETTY KNOWLEDGABLE ABOUT ANYTHING THAT HAS TO DEAL WITH A VEHICLE. I HAD MY WIFE THE NEXT MORNING TO TAKE THE TIRE TO A LOCAL FIRESTONE DEALER. I CALLED AND SPOKE WITH SOMEONE WHO TOLD ME THEY LOOKED AT THE TIRE AND THAT SOMETHING PUNCTURED IT. I ASKED THE GUY THAT I WAS DRIVING AND I KNOW FOR A FACT THAT I DID NOT RUN OVER ANYTHING IN THE ROAD. I AM POSITIVE. NEVERTHELESS, IT DID NOT MATTER BECAUSE I NEEDED A NEW TIRE AND THEY WERE NOT GOING TO REPLACE, ALTHOUGH THE DEALER SAID THAT IT SHOULD BE COVERED UNDER THE ROAD HAZARD WARRANTY. ALTHOUGH THE GUY RUNNING THE DESK SAID THAT THE HAD A HOLE IN IT AND PUNCTURE INSIDE, THE MECHANIC WHO CHANGED THE TIRE WROTE ON THE WORK ORDER "RAN FLAT-INSIDE CHEWED UP" INDICATING THAT THIS WAS NOT JUST A HOLE PUNCTURE BUT SOMETHING REALLY DID HAPPEN TO THIS TIRE. CONTACT ME IF YOU NEED MORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867903August 16, 2000
TIRES
A BUBBLE APPEARED ON THE FIRESTONE WILDERNESS AT TIRE P235/75R15 DOT W2HL AFTER DRIVING ABOUT 700 MILES AT 70-75 MPH, CONSUMER STATES THERE WAS VIBRATION, CONSUMER ALSO STATES THAT BY THE NEXT MORNING THE BUBBLE WENT AWAY, HOWEVER THE VIBRATION IS STILL IN VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867869August 15, 2000
TIRES
WHILE DRIVING, FIRESTONE WILDERNESS AT TIRE P235/75R15 DOT 8XHL 1PY WAS MAKING A CLUNKING NOISE, THEN WENT FLAT, INSPECTED TIRES AND FOUND RIGHT REAR TIRE HAD A HOLE WHERE IT MEETS THE SIDEWALL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867681August 14, 2000
TIRES:SIDEWALL
FIRESTONE WILDERNESS P255/70R16 ON THIS 2000 TRUCK. SIDEWALL SEPARATED AFTER 40 MINUTES OF DRIVING AND PARKING. FIRESTONE WAS CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727764August 13, 2000
TIRES
AFTER ISSUE OF RECALL ALERT, I CHECKED MY TIRES FOR PROBLEMS, I PUT THE RECOMENDED AMOUNT OF PRESSURE IN THE TIRES (THAT WAS REASSIGNED TO 30 PSI BY FIRESTONE) AND NOTICED HALF INCH SLITS ON THE SIDE WALLS JUST OUT SIDE THE WRITING ON THE TIRE, ON 2 OF MY TIRES. AFTER SEEING THE SLITS I THOUGHT THAT I SHOULD REFILL THE TIRES UP TO THE THEIR NORMAL CAPACITY, AND DROVE 3.5 MILES TO A GAS STATION TO DO SO. WHILE FILLING THE TIRES BACK UP TO NORMAL CAPACITY, I NOTICED THAT THE OTHER 2 TIRES WERE STARTING TO SHOWS SIGNS OF THE SAME SPLITTING. IN A CONVERSATION WITH A FRIEND WHO ALSO HAS AN EXPLORER THAT WAS AT THE SAME GAS STATION, I FOUND OUT THAT SHE HAS THE RECALLED TIRES WITH THE VD CODE AND THAT HER TIRES ARE DOING THE SAME AS MINE, BUT THAT MINE DO NOT HAVE THE VD CODE. I HAVE SUBSEQUENTLY SWITCHED VEHICLES WITH MY ROOMMATE BECAUSE HE ONLY HAS A 6 MILE ROUND TRIP DRIVE TO WORK, AND I HAVE A 70 MILE ROUND TRIP TO WORK DAILY. I DO NOT FEEL SAFE DRIVING MY VEHICLE LONG DISTANCES, SINCE I LIVE IN THE FLORIDA KEYS AND IT IS A WARM CLIMATE. BUT AS OF YET, I CAN GET NO RESPONSES BACK ABOUT MY TIRES, OTHER THAN TO TAKE THEM TO A CORPORATE-OWNED FIRESTONE DEALER, BUT TO DO SO WOULD MEAN A DRIVE OF 110 MILES ONE WAY. WHICH I DO NOT FEEL SAFE DOING SO. I HAVE SUBMITTED A CLAIM TO FORD VIA EMAIL AND HAVE CALLED FIRESTONE'S TOLL FREE NUMBER, BUT TO ONLY BE TOLD THAT MY TIRES ARE DO NOT HAVE THE CORRECT DOT CODE FOR THE RECALL. MEANWHILE, MY TIRES DO SHOW SIGNS OF MALFUNCTION THAT APPEAR SIMILAR TO TIRES WITH THE "VD" DOT CODE. BECAUSE OF MY SITUATION, THIS HAS PROMPTED ME TO CONTACT YOUR ORGANIZATION. I HAVE ALSO LEFT A MESSAGE AT YOUR TOLL FREE NUMBER, TO THE SAME AFFECT, BUT DECIDED TO ALSO EMAIL, SO THAT I COULD GIVE A MORE INDEPTH SUMMARY OF MY SITUATION. *AK( DOT NUMBER: W2HL1PY299 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727774August 13, 2000
TIRES
TRAVELING AT RELATIVELY LOW SPEED TIRE FAILED CAUSING A SPIN. TRYING TO CONTROL THE SPIN CAUSED THE VEHICLE TO ROLL OVER. CAR WAS TOTAL DESTROYED AND ONLY THROUGH LUCK DID MY SON AND HIS COMPANION AVOID SERIOUS INJURY.*AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#727787August 13, 2000
TIRES
SUV BEGAN TO WEAVE AND COULD NOT BE CONTROLLED, IT WAS RAINING AND INTIALLY I FELT THAT IT WAS HYDROPLANING BUT THE RT FRONT TIRE WOULD NOT GRAB THE PAVEMENT. THE SUV ROLLED DOWN A 25FT EMBANKMENT IN A DENSELY VEGETATED AREA, FELLED SEVERAL TREES, AND FLIPPED. THE DRIVER NOR PASSENGER AIR BAGS DEPLOYED, THE SUV WAS TOTALLED. DUE TO THE MEDIA COVERAGE REGARDING THE FIRESTONE/EXPLORER TIRE I LEARNED THAT ONE OF THE FIRST PROBLEMS EXPERIENCED IS THAT THE TIRE WILL LOSE AIR. I HAD BEEN EXPERIENCING THIS LOSS OF AIR ON THE RT FRONT TIRE FOR SEVERAL MONTHS BEFORE THE ACCIDENT AND HAD ASKED ABOUT IT WHEN THE TIRES WERE ROTATED AND WAS TOLD BY CROSSROAD FORD, "THAT THEY FOUND NO PROBLEMS". SO, I THEN WENT TO THE SALVAGE YARD WHERE THE CAR WAS BEING STORED TO VIEW THE TIRE AND THE CRACKS AND PEELING RUBBER OF THE RT FRONT TIRE WAS OBVIOUS.*AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#727660August 12, 2000
TIRES:SIDEWALL
IMMEDIATELY AFTER PURCHASING THE CAR I NOTICED A LARGE BULGE IN THE SIDEWALL OF THE L/R TIRE. I CALLED THE DEALER AND WAS TOLD TO GO TO FIRESTONE. I WENT TO THE FIRESTONE STORE IN NEWARK CALIFORNIA AND THE MECHANIC PULLED OFF THE BULGE AND REVEALED A WHITE ELEMENT OF THE TIRE. THE TIRE WAS REPLACED, BUT IT WAS OBVIOUS THEN THAT THE TIRE WAS DEFECTIVE AND HAD MANUFACTURING PROBLEMS.( DOT NUMBER: TIRE SIZE: 255/70R/16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727680August 12, 2000
TIRES
TIRE BLEW OUT AFTER GETTING UNDERWAY AFTER A TRAFFIC LIGHT( DOT NUMBER: VD3705 TIRE SIZE: LT255/7516 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727687August 12, 2000
TIRES
I'VE NOT HAD A FAILURE BUT IT SEEMS THAT THE 16" TIRE HAS EXHIBITED THE SAME FAILURES AS THE RECALLED 15" TIRE AND FORD VOLUNTARILY REPLACED ALL SUCH TIRES IN TEH MIDDLE EAST. IT SEEMS IMPERATIVE THAT THE NHTSA REQUIRE A RECALL OF THE 16" FIRESTONE WILDERNESS TIRE AS WELL AS THE 15" TIRE. MY 16" TIRE, APPARENTLY, WAS PRODUCED AT THE SAME DECATUR, ILLINOIS PROBLEM PLANT.( DOT NUMBER: VDCU TIRE SIZE: P255/70-16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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