Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#731363September 13, 2000
TIRES
MY HUSBAND AND I BOUGHT A NEW 2000 FORD LIMITED EXPLORER, EQUIPPED WITH FIRESTONE WILDERNESS AT TIRES. WHEN THE PROBLEM WITH FIRESTONE TIRES SURFACED AND THE FACTS WERE REVEALED THAT BOTH FORD AND FIRESTONE WERE AWARE OF THE TIRE DEFECTS AND DIDN'T INITIATE ANY ACTION UNTIL THE ACCIDENTS STARTED OCCURING HERE IN THE UNITED STATES AND VENNEZUELA. THE FACT NEITHER COMPANY BROUGHT THE ISSUE TO THE ATTENTION OF THEIR CUSTOMER'S AS SOON AS THEY WERE AWARE OF THE ISSUE, I HAVE LOST CONFIEDENCE IN THE TIRE EVEN THOUGH THE P255/70R16 IS NOT INCLUDED. *AK( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731242September 13, 2000
TIRES
VERY CONCERNED ABOUT THE SAFETY OF THE TIRES EVEN THOUGH THEY ARE NOT INCLUDED IN THIS RECALL. WHEN I PURCHASE A CAR OF THIS PRICE ($34,000+) I EXPECT TO FEEL SAFE AND NOT WORRY ABOUT THE SAFETY OF MY CHILDREN WHILE RIDING IN THIS CAR. I COULD HAVE PAID $10,000 FOR A USED VEHICLE AND FELT SAFER, I FEEL BETRAYED BY FORD AND FIRESTONE. *AK( DOT NUMBER: TIRE SIZE: 16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900109September 12, 2000
TIRES:TREAD/BELT
FIRESTONE: THERE WAS A RECALL ON THIS VEHICLE FOR THE TIRES AND THIS CAR WAS INVOLVED IN A ROLL-OVER THE TIRES MAY HAVE CONTRIBUTED TO THE ACCIDENT. (CLAIM# 52-2406-471) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900235September 12, 2000
TIRES:TREAD/BELT
INSURED WAS TRAVELING S ON HWY 9 AND SHE LOST CONTROL OF VEHICLE. SOMEONE DRIVING BEHIND SAID THEY SAW THE RIGHT FRONT GO DOWN AND THEN DRIVER LOST CONTROL. INSURED STATED THAT IT COULD BE THE FIRESTONE TIRES ON THE VEHICLE POSSIBLE TIRE FAILURE-FIRESTONE WILDERNESS AT 235/75R15. (CLAIM# 11-3519-789) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900251September 12, 2000
TIRES:TREAD/BELT
PLEASE SEND ANY INFO AVAILABLE ON THIS VEHICLE ROLLING DUE TO TIRE BLOWOUTS. ALSO ANYTHING AVAILBALE FROM FIRESTONE WILDERNESS TIRES. VEHICEL WAS ON FREEWAY TIRE BLEW OUT AND VEHICLE ROLLED BOTH PASSENGERS AT CASA GRANDE HOSPITLA WITH INJURIES NO OTHER VEHICLE INVOLVED. (CLAIM# 03-3158-203) *MW
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#6900076September 12, 2000
TIRES:TREAD/BELT
FIRESTONE WILERNESS P255/70R16 REAR TIRE BLEW OUT CAUSING HER TO LOSE CONTROL AND HIT A CURB AND MAILBOX AND THEN THE OTHER TIRE BLEW SHE THINKS THIS MIGHT BE DUE TO THE DEFECTIVE TIRES THESE TIRES ARE NOT INCLUDED IN THE RECALL SO FAR BUT WE HAVE INSPECTED AND CONFIRMED THE RIGHT REAR TIRE DID BLOW WHICH CAUSED INSD TO LOSE CONTROL. (CLAIM# 11-3509-192) *MW
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#6900088September 12, 2000
TIRES:TREAD/BELT
WE UNDERSTAND THE NATIONAL HIGHWAY SAFETY TRAFFIC ADMINISTRATIONS IS INVESTIGATING IF THE FIRESTONE TIRES ON EXPLORERS ARE DEFECTIVE. FATALITY INVOLVED FIRESTONE WILDERNESS 235/75R15 # 8XHL 1PY APR TRAILMARK P235/75R15 DOT # PJ. (CLAIM# 03-3155-368) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#731219September 12, 2000
TIRES:TREAD/BELT
AFTER CONTACTING 4 RETAILERS I WAS TOLD IT WOULD BE SPRING BEFORE THE TIRES COULD BE REPLACED. THE WAITING LIST IS OVER 247 CUSTOMERS. I HAVE BEEN TOLD THAT I CAN PURCHASE THE TIRES MYSELF AND THEN GET REIMBURSED IN 6 TO 8 WEEKS. THIS WILL PROBABLY TAKE MUCH LONGER AND I WILL CARRY THE INTEREST ON CEDIT FOR AT LEASED 3 TO 4 MONTHS. ALSO WHAT KIND OF REPLACEMENT CAN YOU GET FOR $100.00 INCLUDING MOUNTING AND BALANCING. EACH COMPANY INVOLVED IS BLAMING THE OTHER FOR THE PROBLEM. WHAT THIS AMOUNTS TO IS THAT THE END USER IS GETTING THE SHAFT. I BELIEVE FIRESTONE SHOULD BE HELD ACCOUNTABLE. I WOULD NEVER PURCHASE ONE OF THEIR PRODUCTS. MAYBE THEIR FUTURE WILL PROVE TO BE AS SHORT LIVED AS THEIR CUSTOMERS ROLLING DOWN OUR HIGHWAYS.*AK( DOT NUMBER: VD TIRE SIZE: 235 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731083September 11, 2000
TIRES
FAILURE TO DISCLOSE SAFETY CONCERNS THAT WERE KNOWN BY THE MANUFACTURER WHICH WOULD HAVE INFLUENCED MY DECISION NOT TO BUY IT. I THEREFORE WANT A FULL REFUND OF MY PURCHASE LESS USAGE. IS THIS ACTION APPROPRIATE?? OR DO I NEED TO SEEK REDRESS ELSEWHERE? NO SAFETY DEFECT MENTIONED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870105September 11, 2000
TIRES:TREAD/BELT
PE-00-020; ORIGINAL EQUIPMENT ON A 2000 FORD, EXPLORER,TIRES SIZE P255R7016 DOT NUMBER VDCU1PX439 TIRES ONLY HAVE 13 THOUSAND MILES ON THEM. THE LEFT REAR TIRE TREAD IS WOBBLING, TREAD IS SEPERATING FROM TIRE. *AK THESE TIRES ARE MADE AT DECATUR AND THE CUSTOMER FEELS THAT THEY SHOULD BE RECALLED REGARDLESS OF SIZE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730921September 10, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE REPLACED BY DEALER DUE TO KNOCKING AT START UP. NEW ENGINE MAKING SAME NOISE DEALER SAYS NORMAL FOR THAT ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730853September 9, 2000
TIRES
WHEN THE STORY ABOUT THE WILDERNESS TIRES FIRST BROKE I WAS IN A PANIC BECAUSE I TRAVEL EVERY DAY FOR MY JOB. ON 8/09/200 I WENT TO FIRESTONE TO GET MY TIRES INSPECTED AND THEY SAID MY TIRES WERE FINE. I WAS ASKED IF I FOUND ANYTHING UNUSAL RIDING ON THESE TIRES. I TOLD HIM IT WAS LIKE A FLAT SPOT ON MY TIRES. HE SAID THAT WAS NORMAL FOR THIS TYPE OF TIRE. ON 8/25/00 I WAS TRAVELING ACROSS A BRIDGE ABOUT 55 TO 60 MPH I FELT MY REAR END SWAYING THEN HEARD A NOISE LIKE A HELICOPTER I KNEW SOMETHING WAS WRONG. I PULLED ON THE SIDE OF THE BRIDGE AND SAW MY REAR TIRE WAS BLOWN WITH PIECES OF RUBBER ALL AROUND. I CALLED FORD AND THEY SENT EDDIE'S TOW TRUCK OUT. A POLICEMAN STOPPED AND CALLED TO MAKE SURE HE WAS ON HIS WAY. EDDIE'S TOOK ME TO THE FIRESTONE DEALER IN TOWN. I WAS TOLD THAT IF I WAS NOT ON THE RECALL SHEET FOR THESE TIRES THAT THEY COULD ADJUST MY TIRE . WELL I WAS NOT ABOUT TO PUT THE SAME TIRE BACK ON KNOWING WHAT WAS HAPPENING FIRESTONE DID NOT TAKE DOWN MY DOT# AND REPORT THIS , THEY DID NOT WANT TO BOTHER WITH ME BECAUSE I WAS NOT ON THE RECALL SHEET. I HAD TO GO SOMEWHERE ELSE WHERE I COULD PURCHASE 5 NEW TIRES EQUIVALENT TO THE TYPE THAT WERE ON MY VEHICLE.I HAD 11,200 MILES ON THOSE TIRES AND AS I SAID I TRAVEL EVERY DAY AROUND THE STATE FOR MY JOB. I WAS NOT GOING TO BE A STATISTIC BEFORE FIRESTONE DECIDES TO RECALL ALL WILDERNESS TIRES . I VALUE MY LIFE TO MUCH. AS YOU CAN SEE I AM VERY UPSET. I HOPE BY SENDING IN THIS COMPLAINT NO ONE WILL DIE BECAUSE OF THESE TIRES AND FIRESTONE WILL RECALL ALL OF THE WILDERNESS TIRES( DOT NUMBER: 8XHL1PY110 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730887September 9, 2000
TIRES
THESE TIRE ARE SHOWING SIGNS OF COMPLETE DETERIATON( DOT NUMBER: VDOUPX4091 TIRE SIZE: 255/70R/16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870065September 8, 2000
TIRES
2000, EXPLORER SPORT WITH ORIGINAL TIRES; 2 REAR TIRES HAD FLATS AT 3,000 MILES. FORD DEALER & FIRESTONE CENTER DIDN'T DO ANYTHING. *AK FORD PUT THE CUSTOMER ON PRIORITY LIST TO REPLACE THE TIRES BUT THE CUSTOMER STILLWAITING AFTER 4 WEEKS. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730588September 7, 2000
TIRES
EMAIL SENT TO BOTH FORD AND FIRESTONE ON 9/3/00 AS FOLLOWS:( DOT NUMBER: 8XHL1PY070 TIRE SIZE: 235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730591September 7, 2000
TIRES
WHILE TRAVELING AT 60 MPH ON A HIGHWAY I EXPERIENCED A SUDDEN TIRE FAILURE ON A FIRESTONE WILDERNESS AT TIRE (P25570R16). THERE WAS A LOUD HUMMING NOISE COMING FROM THE BACK OF MY TRUCK JUST PRIOR TO THE INCIDENT. AFTER THE TIRE FAILED I IMMEDIATELY PULLED ONTO THE SHOULDER AND CALLED FORD'S ROADSIDE ASSISTANCE. I WAS TOLD THAT FORD WOULD SEND SOMEONE OUT TO FIX THE FLAT BUT THEY COULD NOT DO ANYTHING WITH REGARDS TO REPLACING THE TIRE. PICTURES ARE AVAILABLE. ALTHOUGH THERE ARE NO VISIBLE INDICATIONS THAT THE TIRE FAILED DUE TO ANYTHING OTHER THAN A MANUFACTURING DEFECT I AM TAKING THE TIRE TO A LOCAL FIRESTONE DEALER FOR OBSERVATION.( DOT NUMBER: VNCU1PX459 TIRE SIZE: P25570R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730689September 7, 2000
TIRES
AFTER PURCHASING THE VEHICLE NEW, WE NOTICED VIBRATION AT HIGH SPEEDS. FORD SERVICE FOUND NOTHING WRONG WITH THE EXPLORER. WHEN THE RECALLED WAS ANNOUNCED WE HAD THE LOCAL NTB TIRE COMPANY CHECK THE TIRES AS THE VIBRATION HAD BECOME VERY PRONOUNCED EVEN BEFORE THERE WAS 1500 MILES OF THE TRUCK. NTB RECOMMENDED REPLACEMENT OF THE TIRES. AT OUR OWN EXPENSE, BECAUSE THE FIRESTONE COMPANY REFUSED TO LOOK AT THE TIRES FOR 2 MONTHS (THEY WERE TOO BUSY AND WE HAD TO BE PUT ON A WAITING LIST) WE HAD NTB REPLACE THE WILDERNESS AT TIRES WITH MICHELIN TIRES. THE VIBRATION IMMEDIATELY CEASED. THE TRUCK RIDES SMOOTHLY AND WE HAVE HAD NO MORE PROBLEMS. FIRESTONE REFUSES TO DISCUSS TAKING THE TIRES BACK EVEN THOUGH WE EXPLAINED THE PROBLEM WE WERE HAVING.( DOT NUMBER: 8XHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730530September 6, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VISIBILITY:WINDSHIELD WIPER/WASHER
BRAKES FAILED ON MORE THAN ONE OCCASION. TOOK TO DEALER ON SEP.4 TOLD ON THE 5TH THAT NOTHING WAS WRONG WITH THEM. I BEG TO DIFFER BECAUSE I DIDN'T STOP WHEN I APPLIED MY BRAKES. REAR WINDSHIELD WIPER MOTER IS ALREADY OUT AND HAD TO BE REPLACED. THE FRONT SEAT TRACKS ALSO NEED TO BE REPLACED BECAUSE THEY DON'T STAY LATCHED OR THEY WILL NOT COME UP WHEN YOU TRY TO GET THEM TO. I WAS TOLD THE TIRES ON MY TRUCK WERE FINE, BUT I HAVE A PIECE OF THE TIRE MISSING. I WENT ON A TRIP TO TENN. AND IT WAS 100+ DEGREES. WE WERE STUCK IN TRAFFIC FOR OVER AN HOUR. WHEN WE STARTED TRAVELING ON THE INTERSTATE AGAIN I HAD A HORRIBLE VIBRATION IN MY TRUCK WHILE DRIVING AT 60 MPH.( DOT NUMBER: 8HXL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730447September 6, 2000
TIRES
REPLACED FIRESTONE WILDERNESS TIRES AFTER RECALL STARTED....OUR TIRES DO NOT BEAR THE VD MARK INDICATING DECATUR PLANT, BUT WE FOUND A HAIRLINE CRACK AROUND THE TIRE AT THE TREAD EDGE ON AT LEAST ONE TIRE....WE REPLACED WITH MICHELINS AND WANT TO BE REIMBURSED ...WONDERING IF RECALL WILL EXTEND TO ALL WILDERNESS AT. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869658September 6, 2000
TIRES:TREAD/BELT
FIERSTONE, WILDERNESS/AT, P235/75R15 ORIGINAL EQUIPMENT ON FORD, EXPLORER 2000. REAR DRIVER'S SIDE TIRE BLEWOUT WHILE DRIVING AT 50 MPH IN COOL WEATHER CONDITION. FIRESTONE HAS BEEN CONTACTED, AND CHARGED CONSUMER TO REPLACE THE TIRE.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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