Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#733393October 4, 2000
TIRES
I NEED SOME ASSISTANCE. I HAVE CONTACTED BRIDGESTONE/FIRESTONE ON SEVERAL OCCASIONS AND OTHER THAN A LIST OF FAQS I CAN GET NO ONE TO RESPOND. I LIVE IN GERMANY, THE DRIVING CONDITIONS HERE ARE VASTLY DIFFERENT TO THE US (SPEED WISE) AND I NEED TO KNOW HOW THIS AFFECTS THE TIRES ON MY CAR. I HAVE BEEN TOLD BY THE LOCAL AAFES GARAGE THAT THEY'RE OK, BUT THEY'D RECOMMEND CHANGING THEM ANYWAY! I DRIVE APPROXIMATELY 45 HIGHWAY MILES EACH DAY TO AND FROM WORK AT SPEEDS SELDOM LESS THAN 90 MPH. ARE THESE TIRES SAFE, IS THERE ANY TYPE OF "PLAN" IN PLACE TO TAKE INTO ACCOUNT THE DIFFERENT DRIVING CONDITIONS? MANY OF US ARE CONCERNED THAT THE SAFETY OF OUR FAMILIES AND OURSELVES IS IN SERIOUS JEOPARDY. THIS IS THE EXACT CONCERN I HAVE EXPRESSED TO THE TIRE COMPANY, FOLLOWED BY TWO MORE REQUESTS THAT THEY EITHER ANSWER OUR QUESTIONS OR PUT US IN TOUCH WITH SOMEONE WHO CAN. I FEEL THAT BECAUSE WE ARE OVERSEAS SERVING OUR COUNTRY, WE'RE "OUT OF SIGHT, OUT OF MIND". PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555720October 2, 2000
TIRES
CONSUMER REQUEST REIMBURSEMENT FOR FIRESTONE TIRES WHICH WERE NOT APART OF THE INITIAL RECALL. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733156October 2, 2000
TIRES
DRIVING TO INDIANAPOLIS ON A COLD MARCH NIGHT--SUDDEN COLLAPSE OF RIGHT FRONT TIRE--FRONT FACE OF TIRE COMPLETELY SEPERATED AT EDGE OF TRED---NOT A DECATUR, IL PLANT TIRE!--TOW TRUCK MECHANIC CALLED FOR HELP VIA 911--SAID HE NEVER SAW A SIMILAR BLOW-OUT--ALSO, HE REMOVED LUGNUTS BY HAND BECAUSE THEY WERE NOT TIGHTENED AT THE FACTORY--INCIDENT REPORTED TO SALES MGR. AT BILL MCCOY FORD IN MUNCIE, IN. *AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733181October 2, 2000
ELECTRICAL SYSTEM:IGNITION, UNKNOWN OR OTHER
WHILE DRIVING SUV UP STEEP GRADE, IT STARTED TO SPUTTER. WHEN CROSSIING 4 LANE HIGHWAY, IT STALLED AND THE "CHECK ENGINE LIGHT" CAME ON. RESTARTED AND CONTINUED TO STALL SEVERAL TIMES. FINALLY AFTER SEVERAL START / STALLS IT QUIT COMPLETELY AND WOULD NOT RESTART. TOOK TO NEAREST (WAS 2 HOURS FROM HOME) FORD DEALERSHIP AND FOUND NOTHING WRONG WITH IT AFTER IT FINALLY WOULD START. I DON'T FEEL SAFE IN THIS SUV AT ALL. I HAVE TO 2 SMALL CHILDREN AND AM AFRAID TO TAKE ANOTHER VACATION IN IT!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732801September 29, 2000
TIRES
THE 2 TIRES ON THE BACK OF MY FORD EXPLORER SPORT WHERE THE SIDE WALLS, AND WERE THE TREAD OF THE TIRES MEETS, STARTED LOOKING FUNNY. IF I WOULD HAVE KEPT THOSE TIRES ON MY EXPLORER SPORT IN ABOUT 3 TO 5 MONTHS THEY WOULD HAVE STARTED TO SEPARATE. THEREFORE I FEEL IT IS BEST TO HAVE THEM REPLACED. SO I WENT UP TO GOODYEAR'S TIRE AND ORDER 5 NEW TIRES FOR MY EXPLORER SPORT AND HAD THE FIRESTONE "WILDERNESS AT" TAKING OFF. I WILL TAKE THE WILDERNESS AT TIRES UP TO FIRESTONE THIS WEEKEND (09/30/00).*AK (DOT NUMBER: 8XHL359 TIRESIZE: 235/R75/15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732802September 29, 2000
TIRES
THIS IS A SPARE TIRE, ON MY FORD EXPLORER SPORT WHERE THE SIDEWALLS, AND WERE THE TREAD OF THE TIRES MEETS, STARTED LOOKING FUNNY. ALSO THE TREAD OF THE TIRE WAS WEARING FUNNY. IF I WOULD HAVE KEPT THIS AND IF I HAD A BLOW OUT I WOULD HAVE HAD ANOTHER BLOW OUT WITH THIS SPARE. *AK (DOT NUMBER: 8XHL319 TIRESIZE: 235/R75/15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732803September 29, 2000
TIRES
ADDITIONAL TO ODI NUMBER 732801, NOT ONLY THAT THE SIDE WALL, WHERE THE TREAD MEETS LOOKED FUNNY, THE TREAD OF THE TIRES STARTED TO WEAR FUNNY. THIS ALSO GOES AS WELL AS THE 2 FRONT TIRES, WERE THE TREAD WAS STARTING TO WEAR FUNNY, AND ON THE OTHER SIDE OF THE TIRES ALL OF THE TIRES WHERE THE DOT NUMBER IS LOCATED THAT LOOKED FUNNY, AND IF I WOULD HAVE KEPT THEM ON MY EXPLORER SPORT WOULD HAVE HAD A BLOW OUT TOO. JUST TO LET YOU KNOW THAT I DO HAVE MY TIRES ROTATED IN THE SPRING EVERY YEAR. *AK (DOT NUMBER: 8XHL359 TIRESIZE: 235/R75/15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732845September 29, 2000
TIRES
TIRE HAD A BLOWOUT AT APPROX. 70 MILES PER HOUR.THE BLOW OUT OCCURRED ON THE INSIDE SIDE WALL JUST BEFORE THE TIRE THREADS.CAR WENT OUT OF CONTROL ,BUT I MANAGED TO GET CAR TO THE SIDE OF THE ROAD.*AK (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871907September 29, 2000
TIRES:TREAD/BELT
SHE WAS TRAVELING ABOUT 25MPH ON THE HIGHWAY AND HIT A POTHOLE IN THE STREET, AND FRONT LEFT TIRE WAS PUNCTURD INSIDE OF THE TIRE. SHE TOOK THE SPARE OUT AND REPLACED IT. SHE TOOK THE TIRE TO A TIRE REPAIR SHOP TRIED TO REPAIR AND THE TIRE WOULD NOT HOLD AIR AND THE TIRE STARTED SPLITTING AT THE MIDDLE OF THE TIRE. THE TIRES ARE FIRESTONE WILDERNESS AT P23575R15. SHE HAS RECEIVED A RECALL LETTER.*AK THE FIRESTONE DEALER REFUSES TO REPLACE THE TIRE EVEN AFTER TELLING THE CONSUMER THAT THE TIRE WOULD BE REPLACED FREE OF CHARGE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555615September 28, 2000
WHEELS:RIM
COMSUMER WAS PUTTING NEW TIRES ON THE VEHICLE BUT COULD NOT BECAUSE ALL FOUR RIMS ARE NOT SYMETRICALLY ROUND, THIS IS A DEFECT FROM THE FACTORY WHERE THE TIRES WILL NOT BALANCE OR KEEP AN ALIGNMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732784September 28, 2000
UNKNOWN OR OTHER
NO SUMMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#732638September 27, 2000
TIRES
TIRE BLEW WHILE DRIVING AT 45MPH, TREAD CAME APART. *AK( DOT NUMBER: X8 TIRE SIZE: 235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732694September 27, 2000
TIRES
1ST INCIDENT FIRESTONE TIRE BLEW OUT AT 2000 MI. CONTACTED FORD DLR...SAID NOTHING THEY COULD DO IT WAS A FIRESTONE PROBLEM. THEN WENT TO FIRESTONE DLR IN LEBANON, MO..SAID NO WARRANTY NOTHING THEY COULD DO! HAD TO BUY NEW TIRE COST $105.00. I THEN CALLED FORD MTR. CO. REP. SAID NOT THEIR PROBLEM. INFORMED THEM TIRES NO GOOD SHOULD LAST 2000 MI. REFUSED TO DISCUSS. 2ND INCIDENT WAS APPROX. 100 MI. LATER , THE NEXT MONTH. THAT TIRE CAME APART . BELT BROKE LOOSE FROM TIRE. DECIDED TOO DANGEROUS NOT TAKING CHANCE. WE WERE FORCED TO 4 DIFFERENT BRAND TIRES @105.00 EACH. WE NOW HAVE 3 NEW FIRESTONE TIRES SIT IN DRIVE. TO DANGEROUS TO EVEN GIVE AWAY. NO HELP FROM FORD DEALER,OR FORD MTR CO., OR FIRESTONE. NOW, THE WORLD IS FINDING OUT WHAT WE ALREADY KNEW BUT PAID FOR NEW TO SAVE LIVES. WE WANT OUR MONEY. FORD AND FIRESTONE WE FEEL RESPONSIBLE BUT ARE THANKFUL NO DEATH. THANK YOU. DANNY J. WILSON. *AK (DOT NUMBER: VDCU-1PX TIRESIZE: 255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871690September 27, 2000
TIRES:TREAD/BELT
PE00 020 ;VEHICLE WAS PARKED IN FRONT OF HOUSE AND HE NOTICED THAT THERE WERE STRESS MARKS GOING ALL AROUND THE TIRES. HE HAS CONTACTED FIRESTONE, AND ATTENDANT TOLD HIM THAT TIRES WERE NOT ON RECALL. FIRESTONE, WILDERNESS#AT P23575R15., #DOT, MADE IN CANADA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871693September 27, 2000
VEHICLE SPEED CONTROL
CONSUMER WAS TRAVELING ABOUT 65MPH ON HIGHWAYAND WITHOUT PRIOR NOTICE VEHICLE STARTED TO SPEED UP AND DANCED ACROSS THE HIGHWAY. SHE TOOK FEET OFF THE GAS PEDAL AND THE BRAKE PEDAL, AND LET IT SLOW DOWN ON IT'S OWN. THERE WERE NO INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#732605September 26, 2000
SUSPENSION
CAR ROLLED OVER, DO TO UNEVEN WEAR OF THE TIRES IN FRONT AND IN REAR AND POSSIABLE DEFECT IN SUSPENSION SYSTEM (TIRESIZE: 255/70R/16)( DOT NUMBER: TIRE SIZE: 255/70R/16 )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#871461September 25, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 40MPH ON HIGHWAY AND DRIVER'S SIDE REAR TIRE WAS FLAT. THERE WAS A LOT OF OLAY IN THE STEERING WHEEL. TIRE WAS FIRESTONE WILDERNESS #AT P23575R15 #DOT W-2. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732328September 23, 2000
TIRES
HAD MY TIRES CHECKED AT FIRESTONE BUT DID NOT FEEL COMFORTABLE, DID NOT SEE THE TIRES MYSELF. I FELT VERY UNSAFE DRIVING MY OWN NEW VEHICLE, SO I WENT TO A PLACE THAT MY SON KNOWS THE PEOPLE VERY WELL. GOODYEAR. WHILE THE TRUCK WAS UP ON THE MOUNT, I INSPECTED THE TIRES MYSELF AND HAD NOTICE SOMETHING ON THE SIDEWALL FACING THE INSIDE TRUCK. IT WAS ON ALL THE TIRES SIDEWALL. AND OUTER WALL. LOOKS LIKE CRACKING AND PEELING. ALSO THE OUTER WALL ON THE OUTSIDE OF THE TRUCK IS TURNING A FUNNY COLOR. WHEN I ASKED SOMEONE TO LOOK AT THEM, A GOOD FRIEND, THEY SAID IT WAS THE BELTS READY TO GIVE WAY. THE GENTLEMEN AT GOODYEAR, WAS VERY CONCERNED FOR MY SAFETY AND THAT OF MY FAMILY. THEY REPLACED MY TIRES OF COURSE I PAID FOR THEM. THEY TOOK THE TIME TO MARK THE RECIEPT OF THE PURCHASE WITH THE DAMAGE OF THE TIRES. I THEN WENT TO FIRESTONE AND SHOWED THEM, THEY TOLD ME IT WAS HEAT DAMAGE AND COULD NOT DO ANYTHING ABOUT IT. I THEN TOOK THEM TO WHERE I HAD PURCHASED THE TRUCK AND WAS TOLD THAT IT WAS TIRE DRESSING AND MOLD. SO I PRECEEDED TO GO TO THE CORPORATE STORE WHERE I WAS TOLD THAT IT WAS RUBBERIZED PAINT. MY TIRES WERE AND STILL ARE UNSAFE AND HAVE DEFAULTS. I BELIEVE THAT I AM ENTITLED TO REIMBURSEMENT FOR THE 5 TIRES. I WAS NOT ABOUT TO PUT FIRESTONE TIRES BACK ON MY TRUCK. I WOULD NOT HAVE FELT ANY BETTER.*AK( DOT NUMBER: 8XHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732332September 23, 2000
TIRES
I WAS TOLD TO FILE A COMPLAINT BY YOUR WEBMASTER. I PURCHASED THIS CAR WITH FIRESTONE WILDNERSS AT TIRES. IN AUGUST, PRIOR TO THE RECALL ANNOUNCEMENT, MY HUSBAND REPLACED THE TIRES ON MY CAR AFTER SEEING A ROLLED OVER EXPLORER IN FLORIDA. THIS WAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871332September 23, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER STATED THAT FRONT DRIVER'S SIDE TIRES ARE SHOWING BUBBLES. HE HAS CONTACTED FIRESTONE. THE TIRES ARE FIRESTONE #AT P23575R15, NO INJURIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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