Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#562866August 30, 2001
AIR BAGS
THE AIR BAG LIGHT CAME ON AND THE DEALER POINTED OUT THAT THE CORRODED CONNECTOR WAS CAUSING THE PROBLEM, THE CONSUMER STATES THAT THE VEHICLE WAS NOT SAFE TO DRIVE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562724August 27, 2001
STRUCTURE
THE CONSUMER STATES THAT THE VEHICLE IS INHERENTLY UNSAFE BECAUSE A RAPID TURN OR ANY INVASIVE MANEUVER COULD RESULT IN ROLLOVER. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751199August 27, 2001
TIRES
BACK TIRE BLEW OUT ABOUT 4 MONTHS AGO. I REPLACED IT AND I AM WAITING ON MY DEALER TO CONTACT ME ABOUT REMOVING. TKAING TOO LONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750871August 21, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE FAILS TO START AT ANY GIVEN TIME. DEALER ALWAYS REPORTS NTF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9003434August 20, 2001
STEERING
STEERING VERY SENITIVE AND QUICK TO RESPOND, THE TRAFFIC IN FRONT STOPPED AND I SWERVED TO THE RIGHT, MISSING THE CAR INFRONT OF ME, CROSSED TO LANES ON MY LEFT, MISSED ALL CARS AND THEN ROLLED OVER, TIRE WAS BLOW-OUT, ALL DUE TO STEERING MECHANISM FAILURE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#750624August 16, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILS TO BRAKE IN LOW GEAR. HAVE REPAIRED 3 TIMES, FORD REFUSES TO REPAIR AGAIN, SAYS THEY ARE AWARE OF THE PROBLEM BUT CANT FIX IT. I USE LOW GEAR IN STEEP MOUNTAIN TERRAIN WHERE I LIVE AND IT IS A SAFETY ISSUE. THEY SAID USE THE BRAKES. I THOUGHT THEY SHOULD FIX THE VEHICLE. PLEASE HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894501August 16, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHEN DRIVING AT ANY SPEED WITHOUT ANY PRIOR WARNING VEHICLE STALLED, CAUSING LOSS OF ALL POWER STEERING. ALSO, OVERDRIVE LIGHT ILLUMINATED ON DASH BEFORE VEHICLE STALLED OUT. CONSUMER HAS CONTACTED DEALER. DEALER HAS YET TO DETERMINE THE CAUSE. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894264August 14, 2001
SUSPENSION, STRUCTURE
WHILE TRAVELING AND PULLING A 21' TRAILER AT 55 MPH AND PASSING ANOTHER VEHICLE, BACK OF TRAILER FISHTAILED AND CAUSED VEHICLE TO ROLL OVER AND CRASH WITH DRIVER AND FOUR PASSENGERS IN VEHICLE. DRIVER AND FRONT PASSENGER WERE INJURED. *AK CONSUMER STATED PRIOR TO TOWING WITH THE EXPLORER, THEY TOWED WITH ANOTHER VEHICLE THAT NEVER GAVE ANY PROBLEMS, THE DAY OF THE ACCIDENT THE TRAILER WAS PACKED IN ACCORDANCE WITH MANUFACTURER SPECIFICATIONS, THE TRAILER BEGAN TO SWAY SUDDENLY AND VIOLENTLY, THE SWAYING OF THE TRAILER CAUSED THE EXPLORER TO START ROCKING OUT OF CONTROL BACK AND FORTH, CONSUMER STATES HE ACTIVATED THE MANUAL OVER RIDE BRAKE CONTROL ON THE ELECTRONIC BRAKE CONTROL BOX, AND THEN TRIED TO PULL TO THE SHOULDER, THIS IS WHEN CONSUMER LOST CONTROL OF VEHICLE AND IT JACK KNIFED TO THE LEFT AND OVERTURNED, POLICE REPORT STATES THAT CONSUMER RAN OFF ROADWAY, LOST CONTROL AND VEHICLE OVERTURNED, THE REPORT ALSO STATES THAT THE CAUSE WAS CARELESS DRIVING, THE CONSUMER STATES THIS IS UNTRUE AND THAT THE CAUSE IS THE STRUCTURAL AND DESIGN FLAWS OF THE EXPLORER, TWO PEOPLE WERE INJURED IN THE ACCIDENT. *SLC
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#9003710August 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THERE SEEMS TO BE A ROD KNOCKING IN THE VEHICLE. BUERGE FORD HAS SERVICED IT FOR THE NOISE BUT IT STILL KNOCKS. CONSUMER BELIEVES THEY WERE SOLD A FAULTY VEHICLE AND WOULD LIKE TO KNOW IF THERE IS ANYTHING NHTSA CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750154August 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I WAS DRIVING DOWN THE BUSY HIGHWAY @ 55 MPH, THE TRANSMISSION WENT INTO NEUTRAL AND IT STOPPED MOVING. THE CAR BEHIND ME JUST NARROWLY MISSED REAR ENDING ME. THERE WAS TRAFFIC IN FRONT OF ME, IN BACK OF ME AS WELL AS ALONG SIDE OF ME. IT COULD HAVE BEEN A VERY SERIOUS SITUATION. CALLED NELSON FORD AND THEY ATTEMPTED TO FIX IT, BUT COULD NOT FIND OUT THE PROBLEM. IT HAPPENED AGAIN ON AUG. 6, 2001 AND THEY WOULDN'T EVEN LOOK AT IT AGAIN. THE TRANSMISSION WAS REPAIRED JAN. 6, 01, BECAUSE IT DIDN'T SHIFT PROPERLY INTO 2ND GEAR, JUNE 8TH, IT WAS BROUGHT BACK IN, BECAUSE THE OVERLIGHT FLASHED ON AND OFF. ON JULY19TH I BROUGHT IT IN , CAUSE IT NOW SHIFTS IN AND OUT OF OVERDRIVE, ERRATIC SHIFTING AND SURGE. TODAY 8/9/01 IT DOESN'T SHIFT INTO OVERDRIVE CORRECTLY, THERE IS SEVERAL SECONDS DELAY BEFORE IT SHIFTS. THE FORD COMPANY WAS CONTACTED ABOUT THE SECOND STAHL ON THE HIGHWAY AND THE OVERDRIVE NOT SHIFTING PROPERLY. THEY WILL NOT TAKE IT APART AGAIN. AND THEY CAN NOT VERIFY THAT THE CAR STALLED FOR ME SO THEY WILL NOT ACKNOWLEGE THE PROBLEM. WHO IS RESPONSIBLE IF I AM IN A SERIOUS ACCIDENT. FORD STATED THAT THEY WILL SELL ME ANOTHER FORD AT COST, THEY WILL TAKE MY EXPLORER AS A TRADE IN AND FORD WILL KICK IN SOME MONEY. "YOU,MAY BE HAPPPY AND THEN MAYBE NOT ." THE MAN I AM TO DEAL WITH IS ON VACATION, SO I AGREED TO WAIT TO TALK TO THEM ON MONDAY. I AM NOT SAFE IN THIS CAR. I MAILED A CERTIFIED LETTER TO FORD TELLING THEM THAT I WANT IT CONSIDERED A LEMON. THEY STAT THAT IT DOES NOT MEET THE LEMON STANDARDS, IT WAS ONLY REPAIRED 3 TIMES. THERE IS NOT A FORD PRODUCT THAT I WANT TO BUY AT THIS TIME. I JUST WANT OUT OF THIS DANGEROUS VEHICLE. PLEASE HELP ME WITH OPTIONS. I DO NOT WANT THE SAME SITUATION AS IN CALIFORNIA. THANK YOU, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893751August 7, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHEN GETTING INSIDE AND TRYING TO TURN ON ENGINE IT WILL NOT TURN ON. TOOK VEHICLE TO DEALER, AND THEY COULD NOT FIND OUT WHAT WAS CAUSING THE PROBLEM . ALSO, COULD NOT BE REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893521August 6, 2001
WHEELS
WHILE TRAVELING AT APPROXIMATELY 30 MPH - AN UNKNOWN COMPONENT LOCATED BEHIND FRONT LEFT WHEEL SEAL SNAPPED. CONSUMER WAS ABLE CONTROL VEHICLE RESULTING IN NO INJURIES. *NOTE: CONSUMER MENTIONED THAT WORK WAS PERFORMED ON VEHICLE PRIOR TO THIS INCIDENT OCCURRING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893568August 6, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHENEVER VEHICLE HAS BEEN THROUGH A CAR WASH UNDER CARRIAGE GETS WET, AND BRAKES FAIL TO WORK PROPERLY. HAD REAR ENDED ANOTHER VEHICLE WHEN THIS HAD HAPPENED. MECHANIC INDICATED PROBLEM WILL ALWAYS HAPPEN WHEN BRAKES ARE WET.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749635August 2, 2001
SUSPENSION
THE SINGLE VEHICLE ROLLOVER CRASH OCCURRED AT APPROXIMATELY 1:38 P.M. ON SUNDAY, JUNE 24, 2001, ON U.S. HIGHWAY 67, EASTBOUND, ABOUT TEN [10] MILES NORTHEAST OF BIG LAKE, REAGAN COUNTY, TEXAS. THE EXPLORER WAS OWNED AND OPERATED BY JOSHUA HENRY HELBERT W. *AK (DOT NUMBER: VDHL1PY218 TIRESIZE: P235/75R15)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#748654July 18, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL
IDLE SPEED CONTROL VALVE FAILURES ON FORD EXPLORERS CAUSE THE VEHICLE TO CRANK, START, THEN IMMEDIATELY SHUT OFF. THE VEHICLE WILL NOT MAINTAIN IDLE. THE ONLY WAY TO KEEP THE ENGINE RUNNING IS TO CONTINUE TO APPLY THROTTLE. THIS IS POTENTIALLY HAZARDOUS IF PERFORMED WHILE IN DRIVE OR REVERSE, AS UNINTENDED ACCELERATION (I.E. AUDI 5000) CAN RESULT. MANY EXPLORER OWNERS HAVE EXPERIENCED THIS PROBLEM. LOCAL FORD DEALER CHARGES $200 TO REPLACE THE VALVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893027July 17, 2001
SUSPENSION
OWNER'S DAUGHTER WAS DRIVING LESS THAN 25MPH, GOING ONTO AN ENTRANCE RAMP, VEHICLE SUDDENLY FLIPPED OVER SEVERAL TIMES FOR NO REASON. THERE WAS NO EMERGENCY ROOM TREATMENT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#892924July 16, 2001
SEAT BELTS:FRONT:RETRACTOR
CONSUMER WAS REAR ENDED, AND REAR SEAT BELT RELEASED, CAUSING HIS CHILD'S SAFETY SEAT TO BECOME LOOSE. CONSUMER SUSTAINED SOME INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#892956July 16, 2001
POWER TRAIN:AXLE ASSEMBLY
REAR AXLE ASSEMBLY CAUSED VEHICLE TO VIBRATE AT 70MPH & OVER. WHEN TRAVELING AT A LESSER SPEED, IT IS HARD TO DETECT VIBRATION. HAVE TAKEN TO DEALER, AND INFORMED CONSUMER AXLE MANUFACTURER KNEW OF PROBLEM, BUT DID NOT HAVE A SOLUTION FOR IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892589July 12, 2001
SUSPENSION:REAR
WHEN VEHICLE IS DRIVEN OVER BUMPS IN ROAD REAR END BECOMES EXTREMELY UNSTABLE, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892351July 10, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS INTERMITTENTLY BECOME INOPERABLE IN RAINY WEATHER CONDITIONS, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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