Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#8004592February 26, 2002
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AT 40-45 MPH WITH A TREE, AND NEITHER AIR BAG DEPLOYED. *AK CONSUMER ADDS THAT THE AIRBAG SENSOR BRACKET WHICH IS 4 INCHES LONG FOLDED AROUND, THUS NOT DEPLOYING THE AIR BAGS, HAD THE SENSORS BEEN PLACED ON THE FRAME ON A SHORTER BRACKET THEY WOULD HAVE DEPLOYED, ONE PERSON WAS INJURED IN ACCIDENT. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8004278February 20, 2002
AIR BAGS:FRONTAL
WHILE TRAVELING 50 MPH, CONSUMER WAS INVOLVED IN A HEAD-ON COLLISION, HITTING A TREE WITH FRONTAL DAMAGE, THE AIR BAGS DID NOT DEPLOY AT ANY TIME.*AK. CONSUMER WAS INFORMED BY MANUFACTURER THAT THEY WERE NOT LIABLE FOR AIR BAGS IN AN ANCCIDENT.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#758207February 14, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN TRIED TO PUT VEHICLE INTO REVERSE, MADE LOUD NOISE, AS STEPPING ON GAS, CAR WOULD NOT MOVE. HOWEVER VECHILE WILL GO INTO DRIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003918February 12, 2002
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
DEALER HAD TO REPLACE MULTI-FUNCTION SWITCH FOR SECOND TIME BECAUSE OF SMOKE COMING FROM STEERING COLUMN. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8003818February 8, 2002
VEHICLE SPEED CONTROL
CONSUMER WAS DRIVING WITH CRUISE CONTROL ON AT 60 MPH AND VEHICLE STARTED TO ACCELERATE WITHOUT COMMAND FROM 60 TO 85 MPH. CONSUMER APPLIED BRAKES,AND VEHICLE WOULD NOT SLOW DOWN. APPLIED ON OFF BUTTON, BUT IT WOULD NOT WORK, HIT EMERGENCY BRAKE, AND VEHICLE SLOWED DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757974February 8, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPS WHEN SHIFTING TO OVERDRIVE AT 50-55MPH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564314February 6, 2002
TIRES:TREAD/BELT
AFTER PURCHASE OF FIRESTONE 235/75R15 WILDERNESS AT TIRES (DOT # 8XHL), CONSUMER FOUND TREAD CAPS HAD A SAW TOOTH SHAPE MEASURING ABOUT 3/4 INCH CROSSWISE AND A DEEP CRACK IN THE TREAD CAP, CONSUMER REPLACED TIRES AFTER RECALL NOTICE AND WAS REIMBURSED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563996January 31, 2002
AIR BAGS:SIDE/WINDOW, AIR BAGS
THE AIRBAG WARNING LIGHT ILLUMINATED, TAKEN IN FOR WARANTY REPAIR, HAD SEVERAL WIRING HARNESSES REPLACED AND THE SIDE AIRBAG. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757549January 30, 2002
UNKNOWN OR OTHER
ENGINE CHECK LIGHT COMES ON FREQUENTLY. FORD SAYS IS NORMAL AND OVER 100 THINGS COULD CAUSE IT. SERVICE PEOPLE SAY LOOSE GAS CAP OR FILL WHILE RUNNING COULD CAUSE. CHARGED $86 TO RUN TEST TO DETERMINE NOTHING IS WRONG.GAS CAP MIGHT HAVE BEEN LEFT LOOSE AFTER FILL...FORD HAS A SIGNIFICANT, FREQUENT PROBLEM WITH ENGINE LIGHT AND SHOULD BE RESPONSIBLE TO TAKE CARE OF THESE NUISANCE INSTANCES WITHOUT CHARGE TO CUSTOMERS...ESPECIALLY WHILE UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564070January 23, 2002
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER HAS HAD A LENGTHY HISTORY OF SERVICE WORK PERFORMED ON THIS VEHICLE SINCE DAY OF PURCHASE, PROBLEMS ARE CENTERED AROUND THE STEREO UNIT. THE UNIT WOULD MAKE CD'S AND TAPES SO HOT THAT THEY BURN WHEN TOUCHING THEM TO REMOVE FROM STEREO SYSTEM. (ATTORNEY ON BEHLAF OF CLIENT. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002458January 18, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:FRONT
WHILE DRIVING AND MAKING A LEFT HAND TURN VEHICLE HESITATES AND VIBRATES IN FRONT END. DRIVER STATES IT FEELS LIKE GEARS ARE NOT ENGAGING PROPERLY. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002411January 17, 2002
AIR BAGS
WHEN STARTING UP VEHICLE AIRBAG LIGHT WOULD COME ON, LIGHT STAYS ON ALL THE TIME WHILE DRIVING. HAD LIGHT FIXED SIX TIMES AND PROBLEM STILL EXISTS. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002270January 16, 2002
ELECTRICAL SYSTEM
ELECTRICAL SYSTEM IS CAUSING INTERMITTENT OPERATION OF INTERIOR LIGHTS/ INSTRUMENT PANEL FUNCTIONS, AND WINDSHIELD WIPERS. DEALERSHIP EXAMINED VEHICLE, BUT COULD NOT DETERMINE CAUSE OF PROBLEM. VEHICLE WAS NOT AFFECTED BY RECALL CAMPAIGN 00V072000/ ELECTRONIC FUNCTIONS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001834January 9, 2002
AIR BAGS, STEERING: STEERING WHEEL/HANDLE BAR, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
WHEN STARTING UP VEHICLE AIR BAG LIGHT REMAINS ON UNTIL VEHICLE IS TURNED OFF. HAVE BEEN TO DEALER FOR REPAIRS SEVERAL TIMES.*AK CONSUMER ALSO STATRED THE TURN SIGNALS AND HAZARD LIGHTS WERE INOPERATIVE, DEALER REPLACED THE MULTI-FUNCTION SWITCH, ALSO THERE WAS AN UNUSUAL NOISE COMING FROM THE ENGINE COMPARTMENT,AND THERE WAS ALSO SMOKE COMING FROM THE UPPER STEEING COLUMN.*SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001364January 2, 2002
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:MANUAL TRANSMISSION:LUBRICANT, POWER TRAIN:AUTOMATIC TRANSMISSION
THERE WAS A VERY LOUD NOISE COMING FROM ENGINE. TOOK VEHICLE TO DEALER, AND THEY REPLACED THE ENGINE LIFTERS. 5 DAYS LATER, PROBLEM REOCCURRED. VEHICLE HAS HAD 4 ENGINES IN LAST TWO YEARS. *AK ON SEVERAL OCCASIONS, THE CHECK ENGINE SOON LIGHT CAME ON. DEALER REPLACED CAM SENSOR AND GAS CAP. HOWEVER LIGHT CAME ON AGAIN. OCCASIONALLY THERE IS A ROUGH IDLE AND VEHICLE FEELS AS IF IT IS ABOUT TO STALL. DEALER REPLACED CYLINER HEAD GASKET. TRANSMISSION SLIPPING. DEALER FOUND 2 3 SHIFT VALVES STICKING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001275December 31, 2001
AIR BAGS:FRONTAL
WHILE TRAVELING APPROXIMATELY 40 TO 50 MPH A VEHICLE IN FRONT OF HIM CAME TO AN ABRUPT STOP. AS A RESULT, CONSUMER'S VEHICLE REAR ENDED THE STOPPED VEHICLE AND BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER RECEIVED HEAD, NECK, AND BACK INJURIES. VEHICLE HAS NOT BEEN EXAMINED BY DEALERSHIP OR INSURANCE COMPANY TO DETERMINE REASON FOR THE AIR BAG FAILURE. *AK ANOTHER AUTO SPECIALIST EXAMINED THE VEHICLE AND DETERMINED THAT THE FAILURE OF THE AIR BAGS TO DEPLOY WAS DUE TO THE COMPUTER FAILURE. *YH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8001043December 21, 2001
VEHICLE SPEED CONTROL
WHILE TRAVELING RPMS WENT WAY UP TO NUMBER SIX. APPLIED BRAKES AND VEHICLE WAS STILL GOING. SHE COULD STOP ITBY TURNING VEHICLE OFF. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000710December 14, 2001
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
VEHICLE WAS MAKING A SQUEALING NOISE. WHEN TURNING VEHICLE NOISE WOULD GET LOUDER. CONTACTED DEALER,AND DEALER STATED IT WAS UPPER CONTROL ARM. CONTACTED FORD, AND FORD DECIDED TO LEAVE IT AS AN OPEN CASE.*AK THE BALL JOINT AND UPPER CONTROL ARM ON THE DRIVER SIDE IS WHAT FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000651December 12, 2001
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE STALLED AT ANY SPEED, MOSTLY ON LONG TRIPS. VEHICLE TAKEN TO DEALER NUMEROUS TIMES, COULD NOT FIND A PROBLEM. ONCE WARRANTY HAD EXPIRED DEALER REPLACED A VALVE, AND VEHICLE HAS NOT STALLED SINCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755327December 5, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY EXPLORER CAUGHT ON FIRE WHILE PARKED IN MY PARKING LOT. I HADN'T DRIVEN IT FOR OVER TEN HOURS. THE FIRE INSPECTOR SAYS THE FIRE STARTED IN ENGINE SOMEWHERE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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