Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#8018707September 16, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL BRACKET BROKE AND DISMOUNTED FROM VEHICLE. BRAKE PEDAL AND GAS PEDAL ARE TOO CLOSE TOGETHER , COULD RESULT IN A COLLISION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767160September 14, 2002
UNKNOWN OR OTHER
THE IDLE AIR CONTROL VALVE KEEPS FREEZING UP, KEEPS MAKING THE VEHICLE STALL WHEN COMING TO A STOP, COST AROUND $77.00 TO REPLACE, SEARCHED THE INTERNET AND FOUND OTHER PEOPLE WITH THE SAME PROBLEM. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018276September 10, 2002
SEATS
WHILE DRIVING AT SPEED LIMIT OF 45 MPH BOTTOM BOLT THAT HOLDS DRIVERS SEAT BROKE, CAUSING THE SEAT TO FOLD BACK. CONSUMER HAD BARELY SURVIVED THIS INCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018201September 9, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING VEHICLE WILL NOT GO INTO OVERDRIVE. IF CONSUMER TRIES TO GO OVER 35MPH VEHICLE WILL MAKE A LOUD/DISTURBING NOISE. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017850September 4, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS WILL COME ON, ENGAGING WITHOUT OWNER TOUCHING CONTROLS. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017877September 4, 2002
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
CONSUMER HAD LIFTED TAILGATE. WHILE CONSUMER WAS STANDING UNDERNEATH TAILGATE IT FELL DOWN, HITTING CONSUMER ON THE HEAD. BOTH HYDRAULIC HINGES WERE LEAKING OIL. VEHICLE HAD NOT BEEN INSPECTED BY DEALER.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8017732August 30, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ONGOING ENGINE STALLING PROBLEM WHILE DRIVING/ SLOWING DOWN, AND ACCELERATING FROM A STOP POSITION. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017609August 29, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER EXPERIENCING THUMPING NOISE WHILE DRIVING AND LOSS OF BRAKE EFFECTIVENESS. VEHICLE CHECKED BY DEALER, WHO ADVISED THAT ROTORS WERE PITTED (RUSTED FROM INSIDE OUT). AS ROTOR PITTING GOT WORSE, IT CAUSED EXCESSIVE WEAR. DAMAGED TO BRAKE PADS. *AK CONSUMER PURCHASED AN EXTENDED WARRANTY BUT THE DEALER REFUSED TO REPLACE THE ROTORS AS BEING DEFECTIVE. CONSUMER STATED THAT THE METAL BEING USED IN THE MANUFACTURING PROCESS CAUSED THE ROTORS TO RUST. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017216August 26, 2002
STRUCTURE:BODY:DOOR, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRYING TO ACCELERATE DOORS AUTOMATICALLY LOCKED, AND THEN VEHICLE SHUT OFF. IT WAS HARD TO GET VEHICLE BACK STARTED. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017231August 26, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE TRAVELING ABOUT 30MPH ON A SIDE STREET AND WITHOUT PRIOR WARNING GAS PEDAL FELL OFF. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765699August 15, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPING DURING DRIVING. DEALER AWARE, TBS ISSUED AUG 1999, APRIL 02 AND SEPT 1999.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016349August 14, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEAT BELT LATCH ON REAR DRIVER'S SIDE WILL NOT GO INTO BUCLKLE. DEALER AND MANUFACTURER WERE NOT NOTIFIED AT THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765317August 7, 2002
SUSPENSION
I WAS ON THE MOTERWAY {UK} TOWING A CARAVAN I WAS DOING 45/50 MPH TRUCK PAST ME BY AND MADE US SWAY I GAINED CONTROL AND THEN THE CAR&CARAVAN STARTED BOUNCING. CARAVAN PARTED FROM THE CAR AND THEN WE FLIPPED OVER ON TO THE PASSINGER SIDE AND THEN ROLLED ONTO THE ROOF ACROSS 3 LANES. *AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#8014722July 25, 2002
SUSPENSION
TRUCK IS SUBJECT TO VIBRATION WHEN DRIVEN HIGHWAY SPEEDS. SEVERAL COMPONENTS THAT RELATE TO CONTROL AND STABILITY WERE REPLACED BY DEALERSHIP WITH NO CHANGE INCONDITION. OWNER IS CONCERNED ABOUT LOSING CONTROL WITH NO WARNING.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566671July 12, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE IN MOTION, THE COMPLETE ACCELERATOR UNIT DETACHED ITSELF FROM THE FIREWALL INNER BODY OF THE VEHICLE. WHEN VEHICLE WAS TAKEN TO THE FORD DEALER THEY COULD NOT REPAIR VEHICLE. VEHICLE WAS THEN TAKEN TO ANOTHER REPAIR FACILITY, THEY INFORMED CONSUMER THEY HAVE NEVER SEEN THIS HAPPEN NOR HAVE THEY EVER REPAIRED A JOB IN THIS MANNER. WHEN THE DETACHMENT TOOK PLACE IT LEFT CONSUMER WITHOUT CONTROL OF THE VEHICLE. CONSUMER IS ASKING FOR ASSISTANCE IN RESOLVING THIS MATTER. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566562July 10, 2002
AIR BAGS
THE AIR BAG (SRS) LIGHT ILLUMMINATES WHILE DRIVING, THE DEALER HAS ATTEMPTED TO REMEDY THE PROBLEM ON SEVERAL OCCASIONS YET THE PROBLEM STILL EXISTS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764026July 10, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THROTTLE STICKS ON INITIAL START UP.SIMILAR TO RECALL#00V422000 ON EARLIER MODELS. THIS YEAR HAS NOT BEEN INCLUDED YET. DEALER CLEANED OUT THROTTLE, STATED OTHERS HAVE HAD SIMILAR PROBLEM WITH INTERMITTENT STICKING OF GAS PEDAL ON INITIAL START UP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566456July 8, 2002
SEATS
WHILE DRIVING THE MECHANISM THAT HOLDS THE DRIVER'S SEAT BACK BROKE. TOOK TO THE DEALER AND THE SEAT WAS FIXED. AFTER A FEW DAYS LATER IT BROKE AGAIN, THIS TIME NOT ONLY THE MECHANISM, BUT THE PLASTIC SIDE COVER AND THE SEAT COVER WERE DAMAGED. CONSUMER STATED THERE MAY BE A DESIGN DEFICIENCY OF THE MECHANISM OR A MANUFACTURER DEFICIENCY OF THE ENTIRE SEAT. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763807July 3, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
THIS IS THE SECOND DESCRIBED COMPONENT THAT HAS FAILED. THE FIRST FAILED AROUND 12000 MILES. THE COMPONENT FAILURE RESULTS IN THE ENGINE FAILING TO IDLE. IN ORDER TO KEEP VEHICLE RUNNING AT SPEEDS BELOW 30MPH IT IS NECESSARY TO KEEP ONE FOOT ON THE ACCELERATOR AND THE OTHER ON THE BRAKE WHEN COMING TO A STOP. FAILING TO KEEP ONE FOOT ON THE ACCELERATOR AND MAINTAINING AT LEAST 500RPM WILL CAUSE THE ENGINE TO STALL. THE GEARING ARRANGEMENT OF MY EXPLORER CAUSES THE ENGINE TO STALL AT SPEEDS BELOW 30MPH WITHOUT USING BOTH BRAKE AND ACCELERATOR WHEN SLOWING DOWN OR COMING TO A STOP. WHICH MEANS THAT I MUST KEEP MY FOOT ON THE ACELERATOR AND BRAKE AT INTERSECTIONS WHEN IT IS NECESSARY TO SLOW DOWN OR STOP. MY INITAL FAILURE OF THE FIRST OCCURRED WHILE DRIVING ON AN OPEN STRETCH OF HIGHWAY WHILE SLOWING DOWN FOR APPROACHING TRAFFIC. FORTUNATELY, I WAS ABLE TO STILL CONTROL THE STEERING AFTER LOSS OF THE POWER-STEERING AS A RESULT OF THE STALLED ENGINE. I ASKED MY DEALER IF THERE IS A PROBLEM WITH THE DESIGN DEFECT OF THIS COMPONENT OR WAS FORD GETTING PARTS FROM A BAD SUPPLIER. ESPECIALLY, SINCE MY VEHICLE NOW HAS THE THIRD SUCH UNIT INSTALLED. HE DIDN'T KNOW BUT THEY HAD REPLACED SEVERAL UNITS. I ASK THE FORD CUSTOMER SERVICE PERSONNEL THE SAME QUESTIONS BUT THEY STATED THAT AS FAR WERE CONCERNED THE NUMBER OF FAILURES FOR THIS PARTICULAR COMPONENT HAD NOT REACHED A POINT TO BE A "CONCERN". WELL UNFORTUNATELY FROM THE STANDPOINT OF SAFETY, I THINK WHEN THERE IS THE POSSIBILITY OF A VEHICLE ENGINE STALLING WHEN YOU ARE DRIVING DOWN THE ROAD AT OR AROUND 30MPH AND YOU CAN LOSE OR GREATLY REDUCE YOUR ABILITY TO STEER YOUR VEHICLE. MY REASON FOR CONTACTING YOU IS THAT I BELIEVE THAT FORD HAS A DESIGN PROBLEM WITH THIS COMPONENT ESPECIALLY WHEN I NOW HAVE THE THIRD SUCH UNIT INSTALLED AFTER TWO PREVIOUS FAILURES WITHIN A TOTAL OF 58,549 MILES. ALSO, WHEN THE MECHANICS WHO SERVICE THE VEHICLE STATE THAT THEY THINK THE FAILURE IS THE RESULT OF EXCESSIVE HEAT NEAR THE LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013194July 2, 2002
SEATS, SEATS:FRONT ASSEMBLY:RECLINER
WHILE DRIVING 65 MPH, DRIVER'S SEATBACK REST COLLAPSED COMPLETELY BACKWARD. DEALER NOTIFED AND NOTICE THAT BOLT WAS SHEARING OFF. *AK CONSUMER ADDS SEAT BOLTS SNAPPED IN HALF CAUSING SEAT BACK TO COLLAPSE AND DRIVERS HANDS WENT OFF THE STEERING WHEEL AND FOOT HIT THE GAS PEDAL CAUSING VEHICLE TO BE OUT OF CONTROL. *TT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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