Ford Explorer Complaints (1996)

1,450 consumer complaints on file.

#732875September 29, 2000
TIRES
TIRE BLOWOUT ON HIGHWAY. SEPARATION ON SIDE. DEALER (FIRESTONE) WOULD NOT COVER BECAUSE IT WAS NOT A RECALLED TIRE YET EVEN THOUGH OBVIOUS DEFECT.*AK (DOT NUMBER: 8X?? TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555421September 28, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES EXPERIENCED TREAD SEPARATION BEFORE RECALL 00T005, CONSUMER IS HAVING A DIFFICULT TIME GETTING REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732720September 28, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
ON TWO SEPARATE OCCASIONS THE CALIPER BOLT LOOSENED AND EVENTUALLY CAME OFF OF THE BRAKES. THE FORD SERVICE PART USED TO REPLACE THE BOLD IS N606046-S60, BOLT, AB-20-DA. WHEN PURCHASING THIS PART FOR THE SECOND TIME ON SEPTEMBER 25, 2000 AT MIKE DAVIDSON FORD FROM LEM JOHNSON HE STATED TAHT SEAVERAL FORD CUSTOMERS HAVE BEEN IN WITH THE EXACT PROBLEM WITHIN THE LAST FEW DAYS. THIS SEEMS TO BE A POTENTIALLY FATAL PROBLEM THAT REQUIRES FURTHER INVESTIGATION. EPEOPLFORE THIS HAS OCCURRED ON TW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871790September 28, 2000
SUSPENSION:REAR
PE# 00039; NUT TO HOLD FRONT SWAY BAR HAD SHEARD AWAY. CONSUMER HAS HAD NUT REPLACED BY DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871729September 28, 2000
TIRES:TREAD/BELT
PE00-020; P25570R16, ORIGINAL EQUIPMENT, ALL 4 TIRES HAD TREAD PULLING AWAY FROM TIRE, ESPECIALLY ON DRIVER'S REAR TIRE CONSUMER CAN ACTUALLY SEE STEEL BELT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732549September 26, 2000
VEHICLE SPEED CONTROL
THE THROTTLE BODY FAILED (REPORTEDLY) CAUSING THE CAR TO UNEXPECTEDLY AND UNCONTROLLABLY ACCELERATE - REFUSING TO DECELERATE. THIS "AGGRESSIVE" FAILURE SCARED THE HELL OUT OF ME. I HAD TO REACT AND TAKE THE CARE OUT OF GEAR - SINCE IT CONTINUED TO ACCELERATE AT A SPEED OF 47-55 MPH AS I TRIED TO BRAKE. FORTUNATELY I HAD THE PRESENCE OF MIND TO REACT QUICKLY - ALTHOUGH I JUST MISSED TAIL-ENDING CARS ON TWO OCCASIONS WHEN THIS OCCURED AT A HIGH RATE OF SPEED. THE COST OF REPAIRS WAS ABOUT $480. FORD MOTOR CLAIMS THEY HAVE NO SIMILAR COMPLAINTS AND NO RECALL ON FAILED THROTTLE BODIES ON EXPLORERS. SIMILAR CLAIMS WERE MADE ABOUT FIRESTONE TIRES ON EXPLORERS AND 133 PEOPLE HAVE DIED BEFORE THERE WAS A RECALL. MY STAFF MAINTAINS A LARGE MUNICIPAL FLEET AND HAVE NEVER ENCOUNTERED SUCH A DANGEROUS/AGGRESSIVE FAILURE THAT CAUSE AN AUTOMOBILE TO FAIL OR PERFORM JUST THE OPPOSITE OF HOW ITS SUPPOSE TO. THIS FAILURE, WHICH OCCURED ON TWO OCCASIONS WITHIN 3 WEEKS COULD HAVE RESULTED IN FATALITIES. I'M NOT HAPPY - AND NOT EVEN SURE THAT THE PART REPLACED IS THE SOLE CAUSE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555184September 25, 2000
TIRES:TREAD/BELT
FIRESTONE AT TIRES WERE WEARING UNEVENLY AND CAUSING VEHICLE TO PULL HARD TO THE RIGHT, CONSUMER PURCHASED NEW TIRE FOR THE LEFT FRONT SIDE AND PUT THE SPARE ON THE RIGHT AND DOING THAT IMMEDIATELY SOLVED THE PROBLEM, IT APPEARED THAT THE BELTS HAD SLIPPED ON THE FRONT TIRES WHICH CAUSED THEM TO WEAR AND PULL THE VEHICLE, CONSUMER HAD TIRES REPLACED WITH WILDERNESS HT WHICH WERE MADE IN DECATUR PLANT AND WANTS THEM REPLACED WITH TIRES FROM ANOTHER PLANT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555161September 25, 2000
TIRES
CONSUMER HAS HAD 6 FLAT FIRESTONE TIRES INCLUDING ONE FROM A PLASTIC CUP THAT WAS RUN OVER. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732435September 25, 2000
TIRES:TREAD/BELT
STEEL BELTS EXPOSED THROUGH SIDEWALL. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871437September 25, 2000
TIRES:TREAD/BELT
PE00020; TIRE TREAD SEPARATION: OWNER REPLACED ALL FOUR TIRES BECAUSE THEY WERE SHOWING SIGNS OF TREAD SEPARATION. OWNER PURCHASED NEW TIRES ON HIS OWN AND WANTS TO BE REIMBURSED. TIRES WERE FIRESTONE ATX, ORIGINAL TIRE EQUIPMENT. TIRE MILEAGE ABOUT 50,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871391September 25, 2000
TIRES:TREAD/BELT
ORIGINAL EQUIPMENT ON A 1996, FORD, EXPLORER. LEFT FRONT AND RIGHT REAR TIRE TREAD SEPARATED AND CREATED A VIBRATION. TREAD KEPT REMAINING WAS 6/32 AND 7/32 INCHES.CONSUMER WILL HAVE THE FIFTH TIRE REPLACED BY FIRESTONE.*AK THE CONSUMER EXPERIENCED TREAD SEPARATION ON TWO FIRESTONE ATX TIRES AND REPLACED ALL TIRES WITH GOODYEAR. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555199September 22, 2000
TIRES:TREAD/BELT
FIRESTONE RADIAL ATX TIRE (P235 75 R15) EXPERIENCED TREAD SEPARATION, THE BLOWOUT OF THE TIRE ALSO CAUSED DAMAGE TO THE VEHICLE, CONSUMER REQUESTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555141September 22, 2000
TIRES:TREAD/BELT
LEFT REAR FIRESTONE ATX TIRE EXPERIENCED TREAD SEPARATION PRIOR TO RECALL NOTICE 00T-005 WHILE DRIVING BUT DID NOT GO FLAT, THE FLAPPING TREAD CAUSED DAMAGE TO THE UNDERSIDE OF THE VEHICLE WELL AND RUNNING BOARD, CONSUMER REPLACED ALL FOUR TIRES AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732206September 22, 2000
TIRES
DAMAGE WAS DONE TO THE FRONT RIGHT BUMPER, FRONT RIGHT SIDE PANEL, AND FRONT RIGHT DOOR, INSIDE FLOORBOARD NEAR RUNNING BOARD. I HAVE EXHAUSTED ALL AVENUES IN ATTEMPTING TO FIND A RESOLUTION TO THE PROBLEM. I DO HAVE A PHONE LOG STATING ALL THE FRUSTRATING PHONE CALLS I HAVE MADE WITH NO RESULTS OTHER THAN "WE WILL SEND YOU THE FORMS". MEANWHILE, I AM STUCK WITHOUT A CAR, UNABLE TO GET TO WORK; I'VE HAD TO COMPROMISE MY LIFESTYLE. I AM EXPECTED TO PAY OUT OF MY POCKET FOR REPAIRS TO MY CAR. I AM TERRIFIED TO DRIVE MY CAR (IT HAS BEEN STORED SINCE THE INCIDENT 9/16/00) HAVING STILL, THREE DEFECTIVE "HUMAN KILLING" TIRES" PUTTING MY LIFE, AS WELL AS THE LIVES OF OTHERS IN JEOPARDY. ONE WOULD THINK A LARGE COMPANY WOULD LEAP TO THE OPPORTUNITY TO PREVENT FURTHER TRAGEDY.( DOT NUMBER: W2CU1PX475 TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732210September 22, 2000
SUSPENSION:REAR
I HAVE REPLACED THE SWAY BAR LINKS TWICE SINCE NEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732228September 22, 2000
TIRES
RIGHT REAR TIRE SHEDDED, DRIVER ALMOST LOST CONTROL, GRANDCHILDEN AND WIFE OF DRIVER WERE REALLY EMOTIONALLY UPSET..( DOT NUMBER: TIRE SIZE: P225/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732257September 22, 2000
TIRES
PURCHASED VEHICLE ON 3/10/2000 MILEAGE ON VEHICLE 37,410. ON MAY 21, 2000 WHILE DRIVING ON HIGHWAY 99 AT APPROXIMATELY 67-70 MPH AT APPROXIMATELY 1:30 IN THE AFTERNOON MY FRONT TIRE SHRED. THIS RESULTED IN APPROX 1,700 WORTH OF DAMAGE TO MY VEHICLE. ON JULY 20 WHILE TRAVELING ON HIGHWAY 152 AT APPROXIMATELY 65-67 MPH THE REAR TIRE SHRED, RESULTING IN LOSS OF CONTROL OF THE VEHICLE AND ULTIMATELY OUR VEHICLE ROLLING OVER. BOTH OF THESE TIRES WERE FIRESTONE FR480'S. MY LAWYER IS RETAINING THE VEHICLE AT THIS TIME AND IT STILL HAS TWO OF THESE DEFECTIVE TIRES ON IT. PLEASE RECONSIDER YOUR RECALL LIST, AS I DO NOT THINK IT IS COMPLETE.( DOT NUMBER: TIRE SIZE: 225/70R15 )
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#732265September 22, 2000
TIRES:TREAD/BELT
I HAD MY TIRES INSPECTED AT TWO REPUTIBLE TIRE DEALERSHIPS AND BOTH HAVE INDICATED THAT ALL FOUR TIRES HAVE EVIDENCE OF TREAD SEPARATION AND HAVE RECOMMENDED IMMEDIATE REPLACEMENT AND HIGHLY SUGGESTED NOT TO OPERATE THE VEHICLE AT HIGHWAY SPEEDS. ALL OF THE TIRES HAVE CRACKS AT THE TREADLINE, SOME WIDE ENOUGH TO PLACE A PENNY INTO. I HAVE LETTERS FROM BOTH TIRE DEALERSHIPS OUTLINING THIS PROBLEM AS WELL AS PHOTOS OF THE CRACKS. I UNDERSTAND THAT THIS PARTICULAR TIRE HAS ALREADY BEEN RECALLED IN VENEZUALA, HOWEVER HAS NOT BEEN ADDED TO FIRESTONE'S CURRENT US RECALL LIST. I CONTACTED FIRESTONE CONSUMER AFFAIRS DIV. ABOUT THIS CONCERN AND RECEIVED NO ASSISTANCE. IN TURN THEY REFERRED ME TO MY LOCAL FORD DEALER WHO BASICALLY TOLD ME THERE WAS NOTHING THEY COULD DO SINCE THIS TIRE WASN'T ON THE RECALL LIST. THESE TIRES ARE IN BAD SHAPE AND NEED TO BE REPLACED. KNOWING THAT THIS SIZE TIRE IS EXPERIENCING THE SAME PROBLEM AND NOT INCLUDED WITH FIRESTONE'S RECALL CONCERNS ME GREATLY. THANK YOU FOR YOUR ATTENTION WITH THIS SAFETY ISSUE.( DOT NUMBER: W2CU1PX505 TIRE SIZE: P255 70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871282September 22, 2000
VEHICLE SPEED CONTROL:LINKAGES
WHILE GOING UP A HILL GAS PEDAL DROPPED TO FLOOR, CONSUMER TRIED TO GET PEDAL UP, IT WAS LIKE GAS PEDAL WAS STUCK TO THE FLOOR, THE ONLY WAY CONSUMER COULD STOP WAS TO TURN OFF VEHICLE. CONSUMER FELT AS IF SHE WAS GOING DOWN A HILL THERE WOULD HAVE BEEN AN ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871276September 22, 2000
TIRES:TREAD/BELT
ORIGINAL EQUIPMENT ON A 1996, EXPLORER, P255/70R16 SIZE . TREAD ON THE RIGHT REAR TIRE SEPARATED AT 40 MPH, BREAKING THE BRAKE LINE .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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