Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#760004March 30, 2002
TIRES
LAST DAY OF RECALL..... ACCORDING TO NEWSPAPER..... UNABLE TO FIND DEALER WHO CAN REPLACE. NO SAFETY DEFECT MENTIONED. *AK (TIRESIZE: P23575R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759946March 28, 2002
TIRES:TREAD/BELT
I CHECKED AIR PRESSURE ON ALL 4 TIRES AT 4PM THAT AFTERNOON BEFORE GETTING ON FREEWAY TO BE SURE THEY WERE AT THE MANUFACTURE'S SPEC. STAMPED ON EACH TIRE. THE TIRE TREAD DETACHED FROM THE TIRE ITSELF WHICH STILL HELD AIR AND REMAINED ON THE RIM. FIRESTONE DENIES TIRE DEFECT. NLM (DOT NUMBER: W2UUIPO396 TIRESIZE: P225/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759780March 25, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATER PLENUM HOT/COLD AIR BLEND; DOOR BREAKS, CAUSING NO TEMPERATURE CONTROL FOR HEATER & DEFROSTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006223March 22, 2002
EQUIPMENT:MECHANICAL:CARRIER/RACK, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
MECHANISM WHICH HOLDS SPARE TIRE HAD TO BE CUT BEFORE CONSUMER COULD USE TIRE. ALSO ,WRONG JACK WAS WITH THE VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION, AND IDENTIFICATION NUMBER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759640March 21, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564727March 15, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE IN MOTION, THE VEHICLE DEVELOPED A PROBLEM WITH THE ENGINE. THE CAUSE OF THE VEHICLE FAILURE WAS THE CRANKSHAFT. THE CRANKSHAFT HAD A CRACK HALF WAY THROUGH WHICH HAS BEEN THERE FOR A WHILE DUE TO WEATHERING ON THE AREA. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759375March 14, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
MY VEHICLE DEVELOPED A CLUNK IN THE REAR END WHICH I ASSUMED WAS A PROBLEM WITH THE REAR DIFFERENTIAL. WHEN I TOOK IT TO MY MECHANIC HE FOUND THERE WAS A PROBLEM IN THE TRANSFER CASE. AFTER REPAIRING THE TRANSFER CASE HE THEN FOUND THAT THE PROBLEM ORIGINATED IN THE TRANSMISSION AND THAT IT WAS A COSTLY REPAIR. I WOULD NOT HAVE THOUGHT MUCH ABOUT THIS EXCEPT FOR THE FACT THAT HE HAD ANOTHER FORD EXPLORER WITH THE SAME PROBLEM IN HIS SHOP AT THE SAME TIME. I CONTACTED FORD MOTOR COMPANY ABOUT THIS PROBLEM BUT THEY DENY EVER HAVING THIS PROBLEM OR HAVING ANY DEALERSHIPS REPORTING THIS TYPE OF DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005589March 13, 2002
VEHICLE SPEED CONTROL
THROTTLE GETS STUCK WHILE THE CONSUMER IS DRIVING. WHEN COMING TO A COMPLETE STOP AND STARTING UP AGAIN, CONSUMER WILL HAVE TROUBLE ACCELERATEING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564634March 8, 2002
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
CONSUMER STATED THE TRANSFER CASE IN THE FRONT AND REAR FELL OUT, DEALER WAS UNABLE TO CORRECT THE PROBLEM COMPLETELY, THE VEHICLE WAS EVENTUALLY SOLD.*JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005204March 8, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
IN MIDDLE OF A SNOW STORM, DEFROSTER WOULD NOT WORK, CAUSING VEHICLE NOT TO HAVE ANY HEAT AND POOR VISIBILITY TO DRIVE. CONSUMER FOUND A TECHNICAL SERVICE BULLETIN, NHTSA SB618546 RELATING TO THE PROBLEM. DEALER WAS CONTACTED TO RESOLVE THE ISSUE.*AKJG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758972March 5, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HA D A WARRANTY THROUGH FORD MOTOR CO. THEY WILL NOT HONOR IT NOR WILL THE DEALERSHIP I COMPLAINED ABOUT THIS LOUD METALLIC RATTLING NOISE THEY (THE DEALERSHIPS SERVICE WRITERS) SAID THAT THE PROBLEM WAS FIXED BACK IN OCTOBER IT WAS NOT NEARLY A HALF A YEAR LATER THERE WAS ENOUGH ENGINE DAMAGE THAT IT NEEDED TO BE REPLACED MY EXTENDED WARRANTY STATES "IF THE FRONT CAM CHAIN GUIDE IS NOT FUNCTIONING PROPERLY IT WILL BE REPLACED BY FORD FREE OF CHARGE ANY OTHER ENGINE DAMAGE CLEARLY RESULTING FROM A WORN OR BROKEN FRONT CAM CHAIN GUIDE IS ALSO COVERED BY THIS EXTENDED COVERAGE" AGAIN THIS EXTENDED COVERAGE IS NOT BEING HONORED BY FORD OR THE SERVICING DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564536February 28, 2002
TIRES
THE CONSUMER NEVER RECEIVED RECALL NOTICE REGARDING FAULTY FIRESTONE TIRES BUT BY RESEARCHING FOUND OUT THAT THE TIRES ON THE VEHICLE WERE SUBJECT TO THE RECALL, ONE TIRE WAS REPLACED BY THE DEALER BECAUSE IT LOOKED SUSPICIOUS, THE CONSUMER HAD THE TIRES REPLACED AT AN OUTSIDE TIRE DEALER, WHEN THE CLAIM WAS SUBMITTED FOR REIMBURSEMENT IT WAS DENIED BECAUSE THE TIRES WERE PURCHASED AND INSTALLED ONE DAY AFTER THE NON, 15TH DEADLINE (FIRESTONE WILDERNESS AT TIRES). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564500February 27, 2002
POWER TRAIN:AXLE ASSEMBLY
THE CONSUMER STATES THAT BOTH FRONT AXLES FAILED IN THE SAME WAY: THE RUBBER SLEEVE SPLIT ALLOWING GREASE TO COME OUT CAUSING THE MOVING METAL PARTS TO DISINTEGRATE. THE CONSUMER DOESN'T DRIVE OVER ROUGH TERRAIN, ALTHOUGH I WOULD EXPECT AN ALL WHEEL DROVE TO BE ABLE TO DO SO W/OUT DAMAGE TO THE AXLES. THE CONSUMER'S MECHANIC HAS REPLACED THE AXLES ON THREE EXPLORERS IN TWO MONTHS IN AN AREA WITH A SMALL POPULATION SEEMS MORE THAN COINCIDENCE. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758698February 27, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
DEALERSHIP MECHANIC SAYS THAT THE SEIZING OD BRAKE CALIPERS IS A COMMON OCCURRENCE. IF SO, IT SEAMS THAT THERE IS A POTENTIAL SAFETY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758681February 26, 2002
STRUCTURE:BODY:DOOR, ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DRIVERS DOOR LOCK NOT WORKING PROPERLY, GASKET CYLINDER FRONT COVER, TORQUE CONVERTER SHUDDER, CATALYTIC CONVERTER, RT BANK EXHAUST MANIFOLD; THESE PROBLEMS HAVE BEEN CORRECTED, BUT NEW ONES MOUNT EVERY WEEK. NOW THERE IS A PROBLEM WITH THE STEERING, BEING CHECKED TOMORROW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758528February 23, 2002
STRUCTURE:BODY
BRACKET ATTACHED TO FIRWALL BY THREE SMALL RIVETS. RIVETS BROKE LOOSE, PEDAL BECAME INOPERATIONAL WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758508February 22, 2002
SUSPENSION:FRONT:SPRINGS:TORSION BAR
ALLDATA.COM AND OTHER SITES SHOW A SAFETY RECALL FOR THIS VEHICLE YEAR/MODEL FOR THE FRONT SWAY BAR. HOWEVER, UPON NUMEROUS REQUESTS TO THE SERVICE DEPT. AT SAID DEALER, THEY SAY IT DOESN'T AFFECT OUR PARTICULAR VEHICLE. BUT, OUR VEHICLE'S SWAY BAR HAS BEEN MAKING A POPPING/SQUEEKING NOISE ALMOST SINCE IT WAS PURCHASED. WE WANT FORD TO COVER THE REPLACEMENT, BEFORE A SERIOUS ACCIDENT OCCURS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564353February 15, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES THAT THERE IS A SIGNIFICANT SAFETY HAZARD WITH THIS VEHICLE. THE VEHICLE IS EXPERIENCING REVVING AND STALLING. CONSUMER FEELS THAT THE VEHICLE IS UNABLE TO BE CORRECTED. THE PROBLEM HAS BEEN ABLE TO BE FIXED TEMPORARILY TO REDUCE THE SEVERITY OF THE PROBLEM, EVEN IN CONSULTATION WITH FORD MOTOR COMPANY ENGINEERS. CONSUMER HAS CONTINUED TO EXPERIENCE SEVERAL UNEXPECTED SURGES IN THE ENGINE REVS IN DIFFERENT SITUATIONS. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564366February 15, 2002
TIRES
UPON PURCHASE OF VEHICLE, THERE WERE FIRESTONE WILDERNESS AT TIRES (NO OTHER SPECIFIC TIRE INFORMATION MENTIONED) THAT WERE ORIGINAL EQUIPMENT ON VEHICLE, CONSUMER REPLACED WITH 4 NEW TIRES, HOWEVER, AFTER REPLACEMENT, FIRESTONE WILDERNESS AT TIRES WERE RECALLED, CONUMER SUBMITTED REFUND FORM, BUT WAS DENIED REIMBURSEMENT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758289February 15, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE BACKING OUT OF OUR YARD , THE ENGINE JUST STOPPED WORKING. HAD IT TOWED TO A LOCAL AUTOMOTIVE REPAIR SERVICE. WAS TOLD THAT THE CRANKSHAFT WAS SHEARED OFF . FORD MOTOR CO. WILL NOT ADMIT ANY EQUIPMENT FAULT, LEAVING ME WITH A $4200.00 PRICE TAG TO GET IT FIXED.. I HAVE BEEN TOLD THAT CRANKSHAFTS DO NOT JUST SHEAR OR BREAK OFF BY OTHER MECHANICS THAT I HAVE TALKED TO. LOOKING AT YOUR SITE HAS SHOWN ME THAT THIS IS NOT JUST AN ISOLATED CASE AND IT SHOULD BE LOOKED INTO BY FORD. I AM THANKFUL THAT THIS DIDN'T HAPPEN WHILE TRAVELING AT HIGHWAY SPEEDS WHICH COULD HAVE CAUSED INJURY.THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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