Ford Explorer Complaints (1994)

1,207 consumer complaints on file.

#869746September 6, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 70MPH ON HIGHWAYAND HEARD A BUMPING NOISE. HE DID LOSE CONTROL OF VEHICLE, BUT WAS ABLE TO STEER TO SAFETY ONTO THE SHOULDERS. LEFT REAR TIRE TREAD SEPARATED. TIRE WAS A FIRESTINE #ATX, P23575R15. THERE WERE NO INJURIES, AND CONSUMER STATED THAT HE WILL CALL FIRESTONE RETAILER TODAY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#730244September 5, 2000
TIRES
WHILE TRAVELING ON VACATION IN 1999, I HAD A CHUNK OF RUBBER COME OFF MY TIRE. THE TIRE DID NOT BLOW OUT. EVEN THOUGH I HAD PLENTY OF TREADWEAR LEFT, I HAD TO REPLACE THE TIRE. THE RUBBER LOOKED BAD ON ALL MY TIRES SO I REPLACED THEM ALL. I STILL HAVE THE ORIGINAL SPARE WHICH IS ALSO P235X75R15 FIRESTONE ATX. I WAS INFORMED BY MAIL FROM FORD THAT MY VEHICLE IS NOT AFFECTED BY RECALL. WHEN I PURCHASED MY VEHICLE IT HAD 35,300 MILES ON IT. I DO NOT BELIEVE THE TIRES WOULD HAVE BEEN REPLACED THAT QUICK, INCLUDING THE SPARE. I BELIEVE FORD MADE AN ERROR IN SAYING MY VEHICLE DID NOT COME WITH TIRES INVOLVED IN RECALL. I STILL HAVE THE SPARE TO PROVE IT. I WONDER IF FORD IS ACCIDENTLY MISINFORMING OTHER PEOPLE ABOUT THEIR TIRES NOT BEING INVOLVED IN RECALL. I ALSO FEEL THE RECALL SHOULD BE RETROACTIVE BACK TO INCLUDE 1999. I BOUGHT TIRES BECAUSE I WAS FORCED TO, NOT BECAUSE I WANTED TO. THE RUBBER ON MY TIRES LOOKED AWFUL EVEN THOUGH I HAD PLENTY OF TREADWEAR LEFT.( DOT NUMBER: TIRE SIZE: P235X75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730304September 5, 2000
TIRES
ALL FOUR TIRE FAILURES INVOLVED TREAD SEPARATION ON TRIPS ON I-10 BETWEEN TEXAS AND CALIFORNIA. REPLACEMENTS WERE MADE AT NON-FIRESTONE FACILITIES. CASES SUCH AS THIS ARE THE VERY CAUSE OF THE FIRESTONE RECALL, YET ACCORDING TO THE LATEST ANNOUNCEMENTS, THERE IS NO PROVISION FOR EITHER REPLACEMENT TIRES OR A REASONABLE ALLOWANCE, SINCE THESE FAILURES WERE A FEW WEEKS PRIOR TO THE OFFICIAL RECALL DATE!( DOT NUMBER: VNHL IMO TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730295September 5, 2000
TIRES
TWO (2) OF THE FOUR (4) ORIGINAL EQUIPMENT TIRES HAD BULGES IN SEVERAL SPOTS AROUND THEM. I HAD THEM REPLACED AT NTB (NATIONAL TIRE & BATTERY) IN LOUISVILLE, KY ON 5/18/98 WITH ONLY 36,418 MILES FOR FEAR OF MAJOR FAILURE.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869494September 5, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WILL STALL OUT INTERMITTENTLY, BUT VEHICLE WILL RESTART AFTER WAITING ABOUT 5-15 MINUTES. DEALER REPLACED MODULE PART #393437, BUT DID NOT CORRECT DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869437September 4, 2000
ELECTRICAL SYSTEM
WHILE ING AT ANY SPEED THE VEHICLE WOULD SHUT OFF INTERMITTEMTLY; AFTER FIVE MINUTE OR MORE THE VEHICLE WOULD RESTART; VEHICLE BEEN IN INDEPENDENCE REPAIRS SHOP ON THREE OCCASION AND CONDITION STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER DETAILS:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729969September 2, 2000
TIRES
DURING THE FIRST PART OF AUGUST, I HEARD ABOUT THE RECALL ON MY FIRESTONE TIRES, I IMMEDIATELY CALLED MY LOCAL FIRESTONE DEALER IN MONROE. THEY EXPLAINED THAT THEY WERE NOT DOING ANYTHING YET; HOWEVER, I COULD MAKE AN APPT. TO HAVE MY TIRES CHECKED. IT WAS 3 WEEKS BEFORE THEY COULD GET ME IN. I WAITED 3 WEEKS AND TOOK MY EXPLORER IN TO HAVE THE TIRES CHECKED. THEY LOOKED AT THE INSIDE OF 1 TIRE & SAID, YES, YOUR TIRES ARE BEING RECALLED, WE WILL PUT YOU ON THE LIST TO RECEIVE NEW TIRES, WE ARE ALL OUT AT THIS TIME. THEY ALSO STATED IT WOULD BE 2-2.5 MONTHS BEFORE THE TIRES WOULD BE IN. THEY NEVER BOTHERED TO CHECK MY AIR PRESSURE OR FOR ANY DEFECTS IN THE TIRES. I AM A SINGLE PARENT WITH 2 CHILDREN. MY SON JUST CAME HOME FROM A REHAB CENTER BECAUSE HE HAS A TRAUMATIC BRAIN INJ. FROM A DRIVER WHO HIT US HEAD ON. I HAVE TO DRIVE MY SON TO FARMINGTON 1-2 TIMES A WEEK FOR DOCTOR APPTS. & THERAPY. I DRIVE ANYWHERE FROM 100 - 150 MILES PER TRIP, ON THE EXPRESSWAY. WE HAD A VACATION PLANNED FOR LABOR DAY WEEKEND TO VISIT MY PARENTS IN ARKANSAS. WE HAD TO CANCEL OUR VACATION DUE TO THE DEFECTIVE TIRES. I AM VERY UPSET THAT IT TOOK 3 WKS FOR ANYONE TO EVEN LOOK AT MY TIRES AND DURING THE APPT., THEY ONLY LOOKED AT THE NUMBER ON 1 TIRE. THEY NEVER BOTHERED TO CHECK THE TIRES. I WAS NEVER PUT ON A LIST FOR NEW TIRES UNTIL THE DAY OF MY APPT., 3 WKS AFTER I CALLED. I AM WORRIED ABOUT MY ENTIRE FAMILY, ESPECIALLY MY SON WITH A TRAUMATIC BRAIN INJURY. I HAVE NO OTHER CHOICE BUT TO DRIVE THIS VEHICLE WITH DEFECTIVE TIRES. THERE HAVE BEEN SEVERAL DEATHS AND INJURIES DUE TO THESE DEFECTIVE TIRES AND THE NUMBER CONTINUES TO INCREASE. I RECEIVED THE FORM TO REPLACE THE TIRES ON MY OWN & GET REIMBURSED. I CAN'T AFFORD TO DO THIS, I AM A SINGLE PARENT AND MY EX DOES NOT PAY HIS REQUIRED SUPPORT. I DON'T UNDERSTAND THIS, IF THERE ARE TIRES AVAILABLE FOR ME TO PURCHASE, WHY CAN'T FIRESTONE PUT THEM ON MY VEHICLE OR SEND ME TO SOMEONE WHO HAS THEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729911September 1, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
TRUCK HAS A HISTORY OF NOT STARTING AFTER BEING TURNED OFF AND SHUTS OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869312September 1, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VERY INTERMITTENTLY WHILE DRIIVNG AT ANY SPEED VEHICLE JUST DIES. SOMETIMES IT WILL RESTART IMMEDIATELY AND SOMETIMES IT TAKES AN HOUR BEFORE IT WILL RESTART. THIS HAS BEEN AN ONGONG PROBLEM FOR OVER A YEAR. THE DEALERSHIP HAS NO IDEA WHAT IS CAUSING THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554224August 31, 2000
EQUIPMENT:MECHANICAL:CARRIER/RACK
TIRE LIFTGATE ASSEMBLY CABLE BROKE CAUSING THE SPARE TIRE TO FALL DOWN WHILE DRIVING. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729702August 31, 2000
TIRES
I OWN A 1994 FORD EXPLORER. ON OR ABOUT 1996 I BEGAN EXPERIANCING A VIBRATION IN THE VEHICLE AT HIGH SPEEDS, ABOVE 55MPH. I TOOK MY VEHICLE TO A LOCAL FIRESTONE DEALER AND HAD THE FRONT END ALIGNED AND THE TIRES ROTATED AND BALANCED. THIS ONLY SLIGHTLY REDUCE THE VIBRATION PROBLEM. I RETURN THE VEHICLE TO FIRESTONE AND HAD THEM RECHECK THE ALIGNMENT AND BALANCE AND I WAS TOLD THAT THE ALINGMENT WAS FIME. FIRESTONE TOLD ME TO CHECK WITH FORD TO SEE IF THERE WERE ANY TECHNICAL SERVICE BULLETTENS RELATED TO VIBRATION AT HIGH SPEED. I CALLED FORD AND SPOKE WITH THEIR SERVICE MANAGER WHO TOLD ME THERE WAS A TSB RELATED TO VIBRATION IN EXPLORERS AT HIGH SPEEDS. I TOOK MY EXPLOER TO A FORD DEALER THE NEXT DAY TO HAVE IT CHECKED OUT. I WAS TOLD THERE WAS A TSB RELATED TO THE VIBRATION AND THAT FORD HAD A FIX. THE FIX INVOLVED REPLACING THE MOTER MOUNTS WITH MODIFIED MOTER MOUNT AND ALSO MODIFICATIONS TO THE REAR SHOCK MOUNTS. I WAS TOLD THAT SINCE MY VEHICAL HAD EXCEEDED 50,000 MILES THAT I WOULD HAVE TO PAY FOR THE FIX , WHICH AMOUNTED TO OVER $700 IN PARTS AND OVER $200 IN LABOR. I ALSO NOTICE WHEN I VEIWED THE TSB ON THE COMPUTER SCREEN THAT IT ONLY APPLIED TO MODEL UP TO 1996. I TOLD THE SERVICE MANAGER THAT I FELT FORD SHOULD REPLACE THE PARTS FOR FREE AND THAT I FELT IT WAS A SAFTY CONCERN. HE TOLD ME I WOULD HAVE TO PAY FOR THE MODIFICATION. I CALLED FORD'S 800 NUMBER AND EXPRESSED MY CONCERN A REGESTERD A COMPLAINT. SINCE THE MUCH PUBLICIZED RECALL OF THE FIRESTONE TIRES AND READING SOME OF THE FIRESTON/FORD EXPLORE "BAD MATCH" ARTICLES IN THE NEWS PAPERS I BEGAN TO THINK THAT THE FIRESTONE TIRES WERE NOT ENTIRELY TO BLAME FOR THE PROBLEMS. I HAVE DRIVE MY VEHICAL FOR OVER SIX YEARS NOW AND HAVE HAD THE ORIGNAL FIRESTONE ATX TIRES REPLACED THREE TIMES AND THE VEHICAL HAS AWAYS VIBRATED AT HIGH SPEEDS. I FEEL FORD SHOULD BE REQUIRED TO REPAIR THE VEHICAL WITHOUT CHARGE TO THE OWNER. PLEASE CONTACT IF YOU HAVE ANY QUESTION CONCERNING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729712August 31, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES FAILED CAUSED CRASH INTO DIRT BANK,SEAT BELT FAILED CAUSED INJURIES TO FACE ARMES LEGS BACK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#554187August 30, 2000
TIRES:TREAD/BELT
THE RIGHT REAR FIRESTONE ATX TIRE TREAD SEPARATED FROM THE TIRE, TECHNICIAN DENIED KNOWLEDGE OF ANY PROBLEM AND SOLD HER ANOTHER ATX TIRE, ON THE RETURN TRIP 2 DAYS LATER THE LEFT REAR PASSENGER TIRE LOST ITS TREAD THIS TIME CAUSING THE VEHICLE TO SPIN OUT OF CONTROL INTO THE MEDIAN (ATTORNEY FOR CLIENT). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554195August 30, 2000
TIRES:TREAD/BELT
THE FIRESTONE ATX TIRE ON THE VEHICLE EXPERIENCED TREAD SEPARATION WHICH RESULTED IN LOSS OF CONTROL AND VEHICLE ROLLOVER, INJURY TO CONSUMER. *MJS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#729506August 30, 2000
TIRES
I HAD TO REPLACE MY FIRESTONE TIRES WITH GOODYEAR TIRES IN OCT 98 FOR A COST OF $380.00 BECUASE MY TIRES WERE DEFECTIVE. IN JAN 97 MY EXPLORER ROLLED OFF THE INTERSTATE 35 DURING A SNOW STORM. THE CAUSE OF THE ACCIDENT IS UNKNOWN, BUT I DO KNOW THAT THE CAR LOST CONTACT WITH THE SURFACE. THE TOTAL PROPERTY DAMAGES WAS $6000.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#729617August 30, 2000
TIRES, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, STRUCTURE:BODY:TAILGATE, STRUCTURE:BODY:TRUNK LID
MY TEENAGE SON DRIVES THE FORD EXPLORER, I DO NOT FEEL THAT THIS SPORTS UTILITY IS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554114August 29, 2000
SUSPENSION:FRONT, TIRES
VEHICLE HAS HAD CONTINUED PROBLEMS WITH THE FRONT END VIBRATING AT SPEEDS OF 55 MPH TO 65 MPH, SEVERAL REPAIRS COMPLETED (FRONT END ALIGNMENT AND WHEEL BEARING AND TIRE REPLACEMENTS DUE TO WEAR), HOWEVER TSB 96-4-15,96-4-16,96-4-17 ALL DESCRIBE THE FRONT END SUSPENSION SHAKE, CONSUMER BELIEVES THAT THIS PROBLEM IN CONJUNCTION WITH THE TIRE ISSUE HAS CAUSED THE NUMEROUS INCIDENTS. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729389August 29, 2000
SUSPENSION:REAR
HARMONIC VIBRATION OCCURS AT 65 MPH NOT DUE TO TIRES ETC. FORD WANTS TO INSTALL $1000.00 WORTH OF NEW PARTS TO CORRECT A DESIGN FLAW WHICH HAS BEEN DONE ON NEWER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729422August 29, 2000
TIRES
DRIVER NORTHBOUND ON I-95. RIGHT REAR TIRE DETREADS, DRIVER LOST CONTROL, VEERED LEFT INTO MEDIAN, ROLLED OVER TWO TIMES, COMING TO REST ON WHEELS IN SOUTHBOUND LANES. BELTED DRIVER EJECTED AND DIED AT SCENE.( DOT NUMBER: VDHLIMO074 TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#729463August 29, 2000
TIRES
IN JUNE OF 1998 I WAS PREPARING FOR A VACATION AND MY MECHANIC SAID THAT I NEEDED TWO TIRES BECAUSE THE TREAD HAD SEPERATED FROM THE SIDEWALL AND THEY WERE UNSAFE. UPON MY EXAM, HE WAS CORRECT. I JUST REPLACED THEM AND WROTE IT OFF AS BAD LUCK. THREE WEEKS AGO I WENT ON ANOTHER TRIP AND CAME HOME ON SUNDAY. MONDAY MORNING WHEN I WENT TO GO TO WORK, THE LEFT FRONT TIRE WAS FLAT. I TOOK IT TO THE MECHANIC AND HE SAID THAT IT HAD ALSO SEPERATED AND THE RIGHT FRONT WAS SOON TO GO. I HAVE CHANGED ALL THE TIRES NOW. I HAVE THE RIGHT FRONT THAT WENT FLAT, THE LEFT FRONT THAT IS READY TO GO, AND THE SPARE THAT HAS NEVER BEEN ON THE ROAD. DO YOU WANT THEM FOR EXAMINATION? THESE TIRES WERE FROM THE N. CAROLINA PLANT, BUT MAYBE IT'S NOT THE PLANT, IT'S THE PROCESS. WHAT SHOULD I DO? I HAVE THE RECEIPTS FROM THE LAST TIRES, BUT, I'M NOT SURE ABOUT THE FIRST SET I CHANGED.( DOT NUMBER: W2HL 1MO TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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