Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#10070150January 15, 2004
UNKNOWN OR OTHER, STEERING
STEERING VERY UNSTABLE?.......HAVE TO STRUGGLE TO KEEP VEHICLE ON THE ROAD WHEN THERE ARE PAVEMENT PROBLEMS SUCH AS CRACKS AND CREVICES, ETC..... HAVE NEVER DRIVEN A VEHICLE WITH THIS PROBLEM BEFORE AND HAVE DRIVEN QUITE A FEW CARS..DIDNT NOTICE IT UNTIL AFTER THE MILEAGE METER GOT TO 54,000 MARK...... ALSO HAVE READ THE DEATH RATING IN 40 MPH CRASHES WAS MUCH HIGHER THAN USUAL AT CRASH TEST. COM......WHY??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070715January 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, FUEL SYSTEM, GASOLINE, POWER TRAIN, EQUIPMENT:ELECTRICAL
THE BIGGEST PROBLEM I HAVE NOW IS MY TRANSMISSION, ON AUGUST 1ST, MY EXPLORER LOST ITS REVERSE, IT IS NOW AUGUST 25, AND I STILL DO NOT HAVE MY CAR, THEY FIXED IT ON AUG 20, IT BROKE THAT NIGHT, TOOK IT BACK AUG 22, BROKE AGAIN AND THEN TOOK IT BACK THAT NIGHT AND NOW THEY STILL HAVE IT AND DONT KNOW WHAT IS WRONG WITH IT. I TOLD THEM ALL I WANT IS A CAR, BUT THEY SAY THEY CANNOT GIVE ME ONE. WHY? I DONT HAVE A CAR, I LEASE THE ONE I HAVE, CANT DRIVE IT, STILL HAVE TO PAY FOR IT, AND THEY WONT GIVE ME A LOANER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070746January 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, UNKNOWN OR OTHER
1--BAD ROARING NOISE IN LEFT FRONT WHEEL AREA 2--RATTLING NOISE IN EXHAUST (MUFFLER) OUR VEHICLE WAS IN THE SHOP OVER 21/2 WEEKS MY WIFE PICKED UP THE VEHICLE THURSDAY8-28-03 SAME NOISE IN THE FRONT ALSO NEW RATTLING NOISE LEDFT FRONT END. NOISE IN BAD AT 55MPH LOTS OF PROMISES MADE BY MALOY FORD ALL TALK ALSO THEY WILL NOT RETURN MY CALL SALESPERSON THRU OWNER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053739January 9, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED UNTIL IT WARMED UP. DEALERSHIPS MECHANIC WAS NOTIFIED. BUT THE PROBLEM WAS NOT RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052681January 8, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MY VEHICLES' OEM RADIO DISPLAY HAS SHORTED OUT AFTER ONLY 4 YEARS OF LIGHT USE. I KNOW THIS HAS BEEN AN ONGOING PROBLEM WITH THE PARTICULAR RADIOS IN 1997-2001 MODELS OF THE EXPLORER. THE UNIT ALSO HEATS CD'S TO HIGH TEMPERATURES, MAKING ME THINK THAT IT EITHER WILL CATCH THE VEHICLE ON FIRE, OR MELT A CD. I HAVE TRIED CONTACTING MY DEALER FOR A SOLUTION, FORD FOR A SOLUTION, AND EVEN PIONEER ELECTRONICS, THE MANUFACTURER OF THE UNIT FOR A SOLUTION. NONE OF THESE ENTITIES WERE ABLE TO FIND AN ACCEPTABLE SOLUTION TO THE PROBLEM. THEY ALL STATED IT WAS THE OTHER'S ISSUE. I AM ACTUALLY CONSIDERING A CLASS-ACTION LAWSUIT AGAINST FORD REGARDING THIS ISSUE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053426January 6, 2004
TIRES
WHILE DRIVING AT 30 MPH REAR PASSENGER'S SIDE TIRE SEPARATED FROM THE RIM. NO IMPACT REPORTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050874December 21, 2003
UNKNOWN OR OTHER
I PUCHASED A "CERTIFIED" FORD SUV FROM A LOCAL DEALER. I WAS TOLD AT THE TIME OF PURCHASE THAT THE VEHICLE WAS A LEASE TRADE-IN. AFTER THE SALESMAN TOLD ME ABOUT FORDS 115POINT CHECK LIST TO "CERTIFY" ITS VEHICLES I FELT THAT THIS WOULD BE A WISE INVESTMENT. FROM THE BEGINING IVE HAD PROBLEMS, SOME OF WHICH THE DEALER DID REPAIR. BUT AS TIME WHEN ON, BIGGER PROBLEMS AROSE. WHAT CAUIGHT MY ATTENTION WAS THAT MY TRUCKS CLEARCOAT HAS BEGUN TO PEEL AWAY. I BROUGHT MY TRUCK TO TWO BODY SHOPS TO HAVE THE PROBLEM LOOKED AT. BOTH CLAIMED THAT THE VEHICLE MUST HAVE BEEN IN A ACCIDENT AND NOT REPAIRED CORRECTLY. AFTER HEARING THIS I PURCHASED A REPORT FROM CARFAX. TO MY SURPRISE I FOUND OUT THAT THE SUV WAS BOUGHT AT AUCTION AND WAS IN A SERIOUS FRONT END ACCIDENT WHERE THE AIR BAGS DID DEPLOY. I ATTEMPTED TO CONTACT THE DEALER ABOUT THE SITUATION, BUT WAS TOLD THERE WAS NOTHING THEY COULD DO. I ALSO ATTEMPED TO CONTACT FORD, BUT WAS TOLD THAT FORD DOES NOT HANDLE COMPLAINTS LIKE THIS. SO IM IN THE POSTION WHERE THE DEALER NOR FORD ARE WILLING TO HELP ME. NOT I AM PAYING FOR A SUV WHICH I DONT FEEL SAFE IN, NOR DO I KNOW WHAT OTHER PROBLEMS ARE GOING TO ARRISE. ANY HELP OR ADVICE YOU MAY OFFER WOULD BE GREAT! THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049619December 12, 2003
STEERING:RACK AND PINION, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER, STEERING:GEAR BOX:SHAFT SECTOR
FAILURE OF RACK AND PINION AND STEERING SHAFT ON 4-3-03; SAME PROBLEM OCCURRING ON 12-12-2003.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043983December 10, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, ELECTRICAL SYSTEM:WIRING
WIRING HARNESS MALFUNCTIONED, CAUSING SRS SENSOR LIGHTS TO STAY ON.*AK *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044127December 10, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL
THE CRUISE CONTROL WOULD NOT STAY SET AT DESIRED SPEED. THE VEHICLE KEPT ACCELERATING ALTHOUGH THE ACCELERATOR WAS NOT APPLIED. *AK WHEN THE CRUISE WAS AT 70 MPH, THE VEHICLE ON AN OCCASION WOULD CONTINUE TO ACCELERATE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050285December 9, 2003
SEATS:FRONT ASSEMBLY:RECLINER
MANUFACTURER'S RECALL 03504 CONCERNING SEAT RECLINER BOLT: THIS VEHICLE IS A PART OF A RECALL, BUT THE DEALER REFUSES TO REPAIR THE PROBLEM. THE DEALER FOUND THAT THE RECLINER MECHANISM IS DAMAGED AND WANTS THE CONSUMER TO PAY FOR REPAIRING THE MECHANISM. CONSUMER FEELS THAT BECAUSE THE BOLT BREAKING IS THE REASON THAT THE MECHANISM IS DAMAGED IN THE FIRST PLACE, AND REFUSES TO PAY FOR REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049869December 1, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, SUSPENSION, TIRES:TREAD/BELT
SEVERAL PROBLEMS WITH 1999 FORD EXPLORER EDDIE BAUER EDITION. *MR WHEN THE VEHICLE WAS TURNED RIGHT, THE WINDSHIELD WIPERS WOULD COME ON, THE RIGHT REAR TIRE HAD BLOWN, THERE WAS A WHINE NOISE, A LEAKING ON THE GARAGE FLOOR ALONG WITH A BURNING SMELL WHEN THE VEHICLE WAS SHUTOFF, IT WAS DISCOVERED THE FRONT AXLE SEAL NEEDED TO BE REPLACED. CHECK ENGINE LIGHT HAD COME ON AND THE HEAT GAUGE SHOWED HOT, THE DEALER DETERMINED IT WAS THE THERMOSTAT. THE ENGINE SURGED, THE LIGHT EMITTING THE DISPLAY HAD GONE OUT, THERE WAS A PROBLEM WITH THE RIGHT FRONT HUB ASSEMBLY/AXLE SEAL. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047265November 20, 2003
POWER TRAIN:MANUAL TRANSMISSION
WHEN MY 1999 FORD EXPLORER HAD APPROXIMATELY 60,000 MILES, IT WENT INTO THE REPAIR SHOP TO HAVE THE TRANSMISSION REPLACED. AT THAT TIME, I COMPLAINED THAT THERE WAS TRANSMISSION FLUID LEAKING NEAR THE RADIATOR. ABOUT 6 MONTHS LATER, WHEN THE VEHICLE HAD APPROXIMATELY 70,000 MILES, IT WENT BACK TO THE REPAIR SHOP FOR TRANSMISSION TROUBLES, AT WHICH TIME SEVERAL OF THE CLUTCHES IN THE TRANSMISSION HAD TO BE REPLACED. THE CAR WAS RELEASED FROM THE DEALER ON A FRIDAY NIGHT, BUT WAS RETURNED APPROXIMATELY 12 HOURS LATER DUE TO HESITATION OF THE VEHICLE WHEN DRIVING AND BECAUSE THE OVERDRIVE LIGHT WAS BLINKING OFF AND ON. APPROXIMATELY THREE WEEKS LATER THE CAR WENT BACK INTO THE SHOP, AGAIN FOR LEAKING TRANSMISSION FLUID NEAR THE RADIATOR. THE RADIATOR HAS HAD TO BE REPLACED DUE TO A CRACK WHERE A TRANSMISSION FLUID LINE CAME INTO CONTACT WITH THE RADIATOR. THERE SEEMS TO BE A PROBLEM WITH EVERY COMPONENT INVOLVED WITH THE TRANSMISSION ON THIS EXPLORER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048412November 19, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
SIDE VIEW MIRROR FILM IS WARPED CAUSING IT HARD TO SEE OUT OF SIDE VIEW MIRROR EQUIPMENT.*MR CONSUMER COULD NO LONGER USE THE SIDE VIEW MIRRORS. SHE HAD TO RESULT TO LOOKING BEHIND HER AND DIDN'T FEEL SAFE DOING THIS. ONE GUY SHE SPOKE WITH AT A FORD BODY SHOP HAD THE SAME PROBLEM WITH HIS EXPLORER. CONSUMER THOUGHT THE REPAIR WOULD BE APPROX. $200. DOLLARS BUT HE INFORMED HER IT WOULD BE MORE LIKE $250. DOLLARS. CONSUMER NOTED SHE WOULD PAY FOR THE REPAIRS BUT FEEL SHE SHOULDN'T HAVE TO BECAUSE THIS IS A SAFETY ISSUE. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048566November 19, 2003
ENGINE AND ENGINE COOLING:ENGINE, AIR BAGS
1999 FORD EXPLORER INVOLVED IN AN ACCIDENT.*MR THE CONSUMER STATED HE/SHE HEARD A NOISE FROM THE ENGINE PRIOR TO THE ACCIDENT AND ALSO THE AIR BAGS FAILED TO DEPLOY. *JB *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10047071November 17, 2003
TIRES
SATURDAY, NOV , 3:00 PM. DRIVER (17), WAS MAKING A LEFT TURN AT XXXXXX & XXXXXXXXXX (XXXXXXXXX) AND SUDDENLY LOST CONTROL OF 1999 FORD EXPLORER WHICH JUMPED CURB AND SLAMMED INTO A TREE. NO OTHER VEHICLES INVOLVED. APPARENT CAUSE: RIGHT REAR TIRE -- GOODYEAR WRANGLER HT -- SEEMED TO HAVE BLOWN TO PIECES. VEHICLE HAD TRAVELED APPROXIMATELY 2 MILES PRIOR TO INCIDENT ( FROM COLD START, SO NO SIGNIFICANT PRE-INCIDENT TRAVEL TIME). DRIVER HAD JUST STOPPED AT A RED LIGHT AND HAD TRAVELED LESS THAN 1/5 OF A MILE (EST) WHILE MAKING NORMAL LEFT TURN IN ROUTE HOME. POLICE AT SCENE ISSUED NO CITATION. DRIVER TAKEN TO E.R. AND RELEASED SUBSEQUENTLY. ONE WITNESS SAID TIRE WAS "ON FIRE." BOTH AIR BAGS DEPLOYED UPON IMPACT WITH TREE. PRIOR TO ACCIDENT, TIRES APPEARED IN GOOD SHAPE, LEFT- REAR COMPANION TIRE IS SAME AGE, MODEL AND MILEAGE AS RIGHT-REAR. LEFT REAR IS AVAILABLE FOR INSURANCE ADJUSTER INSPECTION. VEHICLE IS AT COLLISION CLINIC INC., ON XXXXXX XXXX IN MISSOURI CITY, TEXAS (SMALL SUB-DIVISION ADJACENT TO XXXXX XXXX). ALLSTATE INSURANCE COMPANY. TIRE WAS COMPLETELY WITHERED AFTER INCIDENT. NO PRECURSOR PROBLEMS WHATEVER WITH EITHER TIRES OR VEHICLE (OTHER THAN EARLIER RECALL WITH WHICH WE COMPLIED AND RECEIVED NEW TIRES). *LA , GEM
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10040754November 12, 2003
STEERING
WHEN THE CONSUMER MADE A LEFT TURN, SMOKE STARTED TO COME FROM THE STEERING WHEEL. THE CONSUMER CONTINUED TO DRIVE TO HER DESTINATION. *AK FORD RECALLED TWO COMPONENTS IN THE STEERING COLUMN. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045998November 11, 2003
AIR BAGS:SIDE/WINDOW
SIDE AIR BAGS ARE ATTACHED TO THE BOTTOM REAR CENTER OF THE SEAT BACK. THIS PLACEMENT ALLOWS THE WIRES TO BE DAMAGED BY THE FEET OF THE REAR SEAT OCCUPANT SETTING A TROUBLE CODE AND DISABLEING THE AIR BAG SYSTEM ! I AM A MECHANIC AND FOUND THIS ON AN EXPLORER I WAS WORKING ON TODAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046601November 7, 2003
SEAT BELTS
CONSUMER HAD ALREADY FIXED RECALL 03V280000. ORIGINAL INVOICE WAS SENT TO THE MANUFACTURER IN MARCH 2003, BUT WAS STILL WAITING FOR THE REIMBURSEMENT. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10046606November 7, 2003
SUSPENSION
VEHICLE WAS INVOLVED IN A MINOR SIDE COLLISION WHILE DRIVING AT 15 MPH. UPON IMPACT, VEHICLE ROLLED OVER. DRIVER SUSTAINED INJURIES FROM BROKEN WINDOW GLASS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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