Ford Explorer Complaints (1994)

1,207 consumer complaints on file.

#554972September 30, 2000
TIRES:TREAD/BELT
THE VEHICLE WAS BEING DRIVEN IN THE RIGHT LANE WHEN THE RIGHT REAR TIRE TREAD SEPARATED, THE VHEICLE TRAVELED TO THE RIGHT ONTO THE GRASSY SHOULDER, THE VEHICLE WAS STEERED TO THE LEFT AND TRAVELED ACROSS THE NORTHBOUND LANES, ACROSS THE MEDIAN AND INTO THE TREELINE ON THE SHOULDER, THE FRONT OF THE VEHICLE STRUCK A TREE AND SPUN TO THE RIGHT STRIKING ANOTHER TREE WITH ITS RIGHT SIDE, THE DRIVER SUSTAINED INCAPACITATING INJURIES (FLORIDA TRAFFIC CRASH REPORT, CRASH REPORT NUMBER 50163972, BRIDGESTONE,FIRESTONE P235.75R15, RADIAL ATX M/S W2HL1M0403). NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#554976September 30, 2000
TIRES:TREAD/BELT
THE LEFT REAR TIRE CAME APART IN THE MIDDLE CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE, STRIKE A GUARD RAIL AND BECAME AIRBORNE ABOUT 50 FEET, THE VEHICLE LANDED ON ITS TOP SLIDING ABOUT 10 FEET TO A STOP, ALTHOUGH THE LEFT REAR TIRE CAME APART IN THE MIDDLE, THE TIRE STAYED INFLATED (BRIDGESTONE/FIRESTONE P235/75R15 RADIAL ATX M/S VDHL1M0184)MIDLOTHIAN TEXAS POLICE REPORT. NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#554985September 30, 2000
TIRES
THE LEFT REAR TIRE BLEWOUT WHILE DRIVING CAUSING THE VEHICLE TO VEER TO THE LEFT PARTIALLY INTO THE INSIDE LANE, THE DRIVER STEERED TO THE RIGHT LOOSING CONTROL OF THE VEHICLE, THE VEHICLE SLID SIDEWAYS FOR ABOUT 125 FEET AND OVERTURNED 3.5 TIMES BEFORE COMING TO REST, ONE PERSON WAS KILLED, TWO PEOPLE SUSTAINED NON INCAPACITATING INJURIES AND ONE PERSON HAD INCAPACITATING INJURIES (BRIDGESTONE/FIRESTONE P235/75R15, RADIAL ATX M/S VDHL1M0254 LEFT REAR). NLM
Crash:
No
Fire:
No
Injuries:
3
Deaths:
1
#732928September 30, 2000
TIRES
TIRES ARE NOT ON RECALL - HOWEVER CRACKS ARE FORMING ON THE SIDE OF ALL FOUR TIRES WHERE THE TREAD MEETS THE TIRE - SPARE IS OF DIFFERENT BRAND. TAKEN TO FIRESTONE DEALER, THEY CLAIM THIS IS NORMAL - THEY WILL PRO-RATE THE TIRES ONLY - MENTIONED THAT I WAS CONCERNED ABOUT THEM BLOWING OUT - MECHANIC TOLD ME "THERE'S NOTHING ELSE I CAN DO FOR YOU THEN" WE ARE WORRIED -- CONSIDERING BUYING NEW TIRES ON OUR OWN ANYWAY BUT FEEL THE NEED TO REPORT THIS PROBLEM. NOT OUT FOR MONEY -- ONLY CONCERN IS SAFETY FOR MY FAMILY AND A BIT ANGRY AT THE FIRESTONE METHOD OF HANDLING ALL OF THIS. PLEASE ADD THIS TO YOUR COMPLAINT LIST AGAINST THESE TIRES AND HELP GET THEM OFF THE ROAD! NOTE: THESE TIRES ARE APPROXIMATELY TWO YEARS OLD. (DOT NUMBER: W2HL TIRESIZE: P235/75R14)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871904September 29, 2000
TIRES:TREAD/BELT
TREAD AND SIDEWALL SEPARATED WHERE COULD SEE THE METAL BELTS ON THE TIRE. CONSUMER HEARD THE TIRE CLICKING. NO ACCIDENT .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555422September 28, 2000
TIRES
VEHICLE ROLLED DUE TO FAULTY TIRES, CONSUMER REQUESTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871758September 28, 2000
SUSPENSION
VEHICLE BEEN EXPERIENCING PROBLEM WITH SEVERE VIBRATION WHILE DRIVING AT 55 MPH OR MORE. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871602September 27, 2000
TIRES:TREAD/BELT
WHILE TRAVELING NOTICED VEHICLE RIDING ROUGH. PULLED VEHICLE AND SAW TREAD SEPARATION. *AK THE CUSTOMER WAS NOT AWARE OF THE RECALL AND BOUGHT NEW BF GOODRICH TIRE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732509September 26, 2000
TIRES:SIDEWALL
SIDEWALL OF DRIVER FRONT TIRE HAS TWO CRACKS.*AK( DOT NUMBER: W2HL1PY458 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555163September 25, 2000
TIRES:TREAD/BELT
FIRESTONE RADIAL ATX (P235/75R15 - DOT #VDHL 1MO) TWO TIRES HAD SEPARATED BELTS PRIOR TO RECALL NOTIFICATION CAUSING A ROUGH RIDING SENSATION THUS THE CONSUMER REPLACED ALL FOUR TIRES, CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732422September 25, 2000
TIRES:TREAD/BELT
+/- 5" TREAD SEPARATION NEAR OUTSIDE TIRE-WALL OBSERVED DURING TIRE INSPECTION ON 09/23/2000.*AK( DOT NUMBER: W2HL1M0224 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871401September 25, 2000
TIRES:TREAD/BELT
PE00020, TIRE TREAD SEPARATION: WHILE DRIVING ABOUT 60 MPH TREAD ON THE REAR PASSENGER'S SIDE TIRE DISINTEGRATED TO NOTHING. DRIVER WAS ABLE TO CONTROL VEHICLE,AND NO ONE WAS INJURED. NOT ORIGINAL TIRE EQUIPMENT. TIRE SIZE P23575R15. TIRE MILEAGE LESS THAN 30,000. OWNER REPLACED TIRE WITH THE EXACT SAME TIRE. PLEASE LIST DOT # F POSSIBLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871448September 25, 2000
TIRES:TREAD/BELT
PE00020; TIRE TREAD SEPARATION. WHILE DRIVING ABOUT 65 MPH, TREAD ON THE LEFT REAR TIRE CAME OFF. DRIVER WAS ABLE TO CONTROL EXPLORER SOME WHAT,AND NO ONE WAS INJURED. TIRE WAS A FIRESTONE ATX, P23575R15. NOT SURE IF TIRE WAS ORIGINAL EQUIPMENT. NOT SURE OF TIRE MILEAGE. OWNER HAS BEEN ON A WAITING LIST FOR A REPLACEMENT TIRE SINCE AUGUST 16TH. *AK DOT# VNHL. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#555097September 21, 2000
TIRES:TREAD/BELT
CONSUMERS TIRES WERE FOUND DEFECTIVE UNDER RECALL 00T005 AND WERE REPLACED, CONSUMER AWAITS REIMBURSEMENT ( FIRESTONE WILDERNESS AT P235/75R15 DOT#VDHL1PY1888). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732177September 21, 2000
TIRES
BOTH TIRES ON PASSENGER SIDE OF VEHICLE BLEW, CAUSING TRUCK TO ROLL.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#554957September 20, 2000
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
LIFTGATE WAS REPLACED PRIOR TO RECALL NOTICE, CONSUMER REQUESTED REFUND BUT ONLY RECIEVED PARTIAL REFUND AND WANTS THE REMAINING UNREFUNDED BALANCE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554884September 20, 2000
TIRES:TREAD/BELT
THE FIRESTONE OWL ALL TERRAIN TIRE ON THE VEHICLE EXPERIENCED TREAD SEPARATION AND BLOWOUT WHILE DRIVING. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554826September 19, 2000
SUSPENSION
WHILE DRIVING AT 75 MPH THE VEHICLE LOST ALL CONTROL DUE TO POSSIBLE AXLE/SUSPENSION FAILURE WHICH RESULTED IN VEHICLE ROLLOVER, FORD REFUSES ANY RESPONSIBILITY. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731868September 19, 2000
POWER TRAIN:MANUAL TRANSMISSION
EXCESSIVE VIBRATION AROUND 65 MPH DISCOVERED NOT LONG AFTER PURCHASING USED WITH 19,000 MILES ON VEHICLE. I INITIALLY THOUGHT IT WAS DUE TO THE TIRES, WHICH I DIDN'T REPLACE UNTIL 40,000 MILES. AFTER INSTALLING NEW TIRES AND DOUBLE CHECKING BALANCE, ETC. THE DEALER INFORMED ME THAT IT WAS A KNOWN DEFECT IN THE VEHICLE DUE TO ENGINE AND DRIVE TRAIN MISALIGNMENT. THEY SAID AN ANTIVIBRATION KIT WAS AVAILABLE FOR $1,000 BUT THEY WOULD NOT COVER THE COST DUE TO NOW BEING OUT OF WARRANTY. THE SERVICE MANAGER AT ONE DEALERSHIP TOLD ME THAT THE KIT WOULD NOT REALLY CURE THE PROBLEM. HE SAID IT WOULD ONLY CHANGE THE SPEED AT WHICH THE VIBRATION OCCURRED. I WROTE A LETTER TO THE PRESIDENT OF FORD ON 7/26/98 EXPLAINING THE PROBLEM AND EXPRESSING MY CONCERN THAT THE VIBRATION COULD LEAD TO FURTHER PROBLEMS IN THE FUTURE. I EXPRESSED THE FACT THAT IT WAS A KNOWN DESIGN PROBLEM AND DEFECT AND THAT IT EXISTED WITHIN THE WARRANTY PERIOD AND THAT THE CUSTOMER SERVICE DEPARTMENT WOULD NOT DUE ANYTHING TO CORRECT THE PROBLEM. I NEVER RECEIVED A REPLY FROM MR. TROTMAN, NOR ANYONE ELSE. I SENT A FOLLOW UP LETTER ON 10/28/98 BUT NEVER RECEIVED ANY ACKNOWLEDGEMENT OR REPLIES TO THAT LETTER EITHER. I SINCERELY FEEL THAT FORD MOTOR COMPANY HAS NO CONCERNS OR DESIRES TOWARD THEIR CUSTOMERS SAFETY OR PRODUCT SATISFACTION. I STILL OWN THE CAR BUT HAVE REAL MISGIVINGS ABOUT IT'S SAFETY OR DEPENDABILITY DUE TO THIS PROBLEM. I WOULD LIKE TO GET RID OF IT BUT HATE TO PASS THE PROBLEM ON TO SOMEONE ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731872September 19, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
BRAKE EVALUATION REPORTED GOOD. WITHIN 1 MONTH ROTORS REQUIRED REPLACEMENT. BRAKES REPORTED GOOD, TWO MONTHS LATER, REAR SHOES REQUIRED REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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