Ford Explorer Complaints (1994)

1,207 consumer complaints on file.

#10230920June 13, 2008
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
TL*THE CONTACT OWNS A 1994 FORD EXPLORER. WHILE DRIVING BETWEEN 25-30 MPH, WHITE SMOKE APPEARED FROM THE AIR CONDITIONING VENTS. THE CONTACT PULLED OVER AND EXITED THE VEHICLE. THE VEHICLE CONTINUED TO SMOKE AND THEN CAUGHT FIRE ON THE FRONT PASSENGER SIDE UNDERNEATH THE VEHICLE. THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10228545May 21, 2008
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1994 FORD EXPLORER. AFTER MAKING A RIGHT TURN AT 5 MPH, THE VEHICLE SLOWLY GAINED SPEED AND THEN UNEXPECTEDLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE SLOWED DOWN MOMENTARILY, BUT DID NOT STOP COMPLETELY. THE SPEEDOMETER DISPLAYED 80 MPH AND THE REAR WHEELS BEGAN TO SMOKE, DUE TO THE FACT THAT THE BRAKE PEDAL WAS DEPRESSED WHILE THE VEHICLE WAS STILL ACCELERATING. HE MANAGED TO TURN THE KEY AND SHUT OFF THE ENGINE. THE CONTACT ATTEMPTED TO RESTART THE ENGINE, BUT THE RPM DIAL WAS IN THE RED ZONE. HE WAS ABLE TO DRIVE THE VEHICLE BACK TO HIS RESIDENCE AND DISCOVERED THAT THE THROTTLE PLATE WAS STUCK IN THE OPEN POSITION. HE REPAIRED THE FAILURE ON HIS OWN, WITHOUT THE DEALER'S ASSISTANCE. HE BELIEVES THAT HAD HE NOT BEEN KNOWLEDGEABLE OF THE FAILURE, IT COULD HAVE BEEN A LOT MORE SEVERE. THE CURRENT AND FAILURE MILEAGES WERE 90,000. UPDATED 07/15/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211900December 14, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 1994 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE STALLED MINUTES LATER, BUT QUICKLY RESTARTED. SMOKE APPEARED UNDER THE HOOD AND THEN THE VEHICLE BURST INTO FLAMES. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10206124October 17, 2007
SUSPENSION, STEERING, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I WAS BROWSING FOR A USED CAR AND CAME ON AN ADD SELLING CARS I HAD NO VEHICLE I ASKED IF THEY CAN PICK ME UP ON THE OTHER SIDE OF THE CLINTON FERRY. THEY SAID YES THEY WILL PICK ME UP. SO CHECKED OUT THEIR INVENTORY. I PICKED A 1994 FORD EXPLORER LITTLE DAMAGE TO THE BODY, TIRES NEEDED CHANGING, THE FRONT WINDSHIELD HAS DAMAGE, AND REAR VIEW MIRROR WAS GONE. I ACCEPTED THESE AND ASKED FOR A TEST RIDE PROCEEDED OFF THE LOT THERE WAS NO GAS MAKING A TEST DRIVE SHORT. IT WAS AS IF THEY RUSHED ME THROUGH THE DEAL NOTHING WAS SAID ABOUT THE PROBLEMS. RETURNING HOME IS WHEN I BEGAN RUNNING INTO PROBLEMS THAT WERE SAFETY ISSUES. THE RPMS HAD GONE TO THE LIMITS OF SAFE OPERATION EXCEEDING 6,000 RPMS AND NOT SHIFTING TO A HIRE GEAR MAKING THE MOTOR SCREEN NEARLY EXPLODING THE MOTOR THIS IS CONSISTENT EVERY TIME YOU OPERATE. SO DROVE HOME WITH THIS PROBLEM. I ACCELERATED AND THEN LET OFF THE GAS AND IT THEN SHIFTED UP. I GAVE IT THE GAS IT SCREAMED AND I LET OFF THE GAS AND IT SHIFTED INTO THE HIGHER GEAR I ALSO HAVE STEERING PROBLEMS IT PULLS TO THE LEFT PULLING ME INTO ON GOING TRAFFIC, SHIMMIES AND THE TIE RODS CONNECTED TO THE STEERING HAD SOME PLAY IN THEM. SO WHEN I TURNED LEFT OR RIGHT I HAD NO STEERING UNTIL IT GOT TO CERTAIN POINT WHERE IT STEERED. THE VEHICLE FLOATS LIKE A BOAT A STRUT PROBLEM. NOW WHEN I WENT TO ESTIMATES FOR THE REPAIRS ITS PARTS AND LABOR CAME TOO ABOUT THE SAME AMOUNT I PAID FOR THE TRUCK APPROXIMATELY 4,400.00. SO NOW I HAVE THIS TRUCK I REFUSE TO DRIVE. I TOLD THEM TO COME AND GET IT AND NO WAY WAS I GOING TO DRIVE AN UNSAFE TRUCK SO IT SITS IN MY DRIVEWAY. I REFUSE TO PAY THEM ANY MONEY. THEY HAVEN'T CALLED ME, NOR MADE ANY DEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190807May 15, 2007
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
THE POWER CONTROL FOR SIDE VIEW MIRROR SHORTED OUT AND CAUSED ELECTRICAL SMOKE AND ORANGE GLOW/FIRE FROM SIDE CONSOLE. CHECKING YOUR SITE, YOU ALREADY LIST THIS BUT DEALERSHIP AND FORD DO NOT HAVE A RECORD OF THIS RECALL (97V083000).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10190394May 10, 2007
TIRES:TREAD/BELT
I RECEIVED A LETTER FROM BRIDGESTONE FIRESTONE NORTH AMERICA TIRE ABOUT A NOTICE REGARDING THE SAFETY OF TIRES. THE 1994 FORD EXPLORER ORIGINALLY CAME WITH P235/75R 15 RADIAL ATX. TODAY I TRIED TO RETURN THE TIRE, ORIGINAL SPARE, FOR A FREE REPLACEMENT AS STATED IN THE LETTER. HOWEVER I WAS TOLD BY AN AUTHORIZED FIRESTONE DEALER AT HAYWOOD MALL GREENVILLE SC THAT THE RECALL HAD BEEN TERMINATED. THE LETTER FROM BRIDGESTONE FIRESTONE NORTH AMERICA DID NOT INDICATE AN END DATE. IN FACT THIS LETTER INDICATED THE COMPANY WAS TRYING TO ROOT OUT THE LAST REMAINING TIRE SPARES. THE DEALER REFUSED TO HONOR THE RECALL. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188814April 25, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1994 FORD EXPLORER. WHILE DRIVING 2 MPH THE CONTACT ACTIVATED THE HEATER AND NOTICED SMOKE COMING FROM THE VENTS. SHE TURNED OFF THE ENGINE. SHE THEN RESTARTED THE VEHICLE AND ACTIVATED THE AIR CONDITIONER. THE CONTACT NOTICED FIRE ASCENDING FROM THE HOOD NEAR THE PASSENGER SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE MANUFACTURER STATED THAT THEY WOULD CONDUCT AN INVESTIGATION TO DETERMINE THE CAUSE OF THE FIRE. THE VEHICLE HAS NOT BEEN INSPECTED YET, AND THE INSURANCE COMPANY WAS UNABLE TO DETERMINE THE CAUSE OF THE FIRE. THE CURRENT AND FAILURE MILEAGES WERE 145,000.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10186884April 3, 2007
TIRES:TREAD/BELT
1994 FORD EXPLORER BRIDGESTONE FIRESTONE TIRES DEFECT, TIRES RECALLED, CONSUMER HAD TIRES REPLACED AT HIS EXPENSE AND WOULD LIKE TO GET REIMBURSEMENT FROM MANUFACTURER. *MC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180700January 25, 2007
SUSPENSION:FRONT:WHEEL BEARING
TL* - THE CONTACT STATED THAT THE BEARINGS ON THE 1994 FORD EXPLORER WERE INSTALLED INCORRECTLY. THE FAILURE MILEAGE WAS 42,000. THE CONTACT CANNOT GIVE DETAILS OF THE EVENTS LEADING UP TO THE FAILURE. THE BEARINGS WERE NOT PRE-LOADED. THE WHEELS ON THE VEHICLE WERE VIBRATING. THE CONTACT WAS TOLD THAT THE PREVIOUS MECHANIC DID NOT PRELOAD THE BEARINGS. ONCE BEARINGS WERE LOADED PROPERLY AND THE VEHICLE NO LONGER VIBRATED. *AK THE REAPIR SHOP INSTALLED THE BEARINGS INCORRECTLY, HOWEVER THEY DENIED THEY DID ANYTHING WRONG. UPDATED 02/27/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176828December 22, 2006
TIRES:TREAD/BELT
TL* - THE CONTACT RECEIVED A RECALL LETTER FOR FIRESTONE TIRES ON HIS 1994 FORD EXPLORER. THE LETTER STATED AN AUTHORIZED DEALER WOULD REPLACE THE TIRES FREE OF CHARGE. HE CALLED THE NUMBER ON THE LETTER TO FIND AN AUTHORIZED DEALER. AFTER CONTACTING THE AUTHORIZED DEALER HE WAS TOLD THEY WOULD REPLACE THE TIRES. THE CONTACT HAD TO PAY FOR THE TIRES AND THE DEALER KEPT THE TWO TIRES HE REPLACED. THE TIRES ARE RADIAL ATX 235S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174319November 16, 2006
TIRES
1994 EXPLORER TIRE TREAD HAS CRACKS ON ALL FOUR TIRES. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173584November 15, 2006
AIR BAGS
DT*: THE CONTACT STATED THE AIRBAGS DID NOT DEPLOY AFTER THE VEHICLE COLLIDED INTO A STONE WALL WHILE TRAVELING 55 MPH. THE AIRBAG WARNING LIGHT WAS NOT ILLUMINATED. THE DRIVER SUSTAINED MINOR INJURIES, AND A POLICE REPORT WAS TAKEN. THE VEHICLE WAS NOT TAKEN TO A SERVICE DEALER TO ADDRESS THE ISSUE AND WAS DEEMED TOTALED BY THE INSURANCE COMPANY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10173447November 14, 2006
TIRES:TREAD/BELT
DT*: THE CONTACT STATED RECALL LETTER # 01X001000 FOR THE TIRES: TREAD/BELT WAS RECEIVED FROM BRIDGESTONE/FIRESTONE FOR THE TIRES ON THE 1994 FORD EXPLORER. THE PAPERWORK WAS RETURNED TO THE MANUFACTURER FOR THE REFUND, BUT THE REFUND WAS DENIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171031October 17, 2006
TIRES
WHEN I BOUGHT MY FORD EXPLORER USED IN 1997 WITH 39,000 MILES ON IT THE TIRES WERE BLOATED OUT OF SHAPE AND THE VEHICAL SHOOK VIOLENTLY AT ANY SPEED ABOVE 35 MPH. I REPLACED THE TIRES BECAUSE THEY WERE EXTREMELY DANGEROUS. THEN THE TIRES WERE RE-CALLED. I CONTACTED FIRESTONE AND THEY TOLD ME THEY WOULD NOT REIMBURSE ME FOR THE TIRES BECAUSE I DID NOT SAVE THEM AFTER THEY WERE REMOVED AND I COULD NOT PROVE I EVER HAD THEM. NOW I HAVE A RECALL FOR THE SPARE TIRE (WHICH IS THE ORIGIONAL FIRESTONE ATX DEFECTIVE TIRE. I CONTACTED FIRESTONE BY EMAIL WITH THIS FACT AND FIRESTONE IS IGNORING ME. PLEASE LET ME KNOW WHAT I NEED TO DO NOW THAT I HAVE THE PROOF THAT FIRESTONE DEMANDED THAT THEY SOLD ME DEFECTIVE TIRES. THANKS, JOHN ULRICH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169622September 29, 2006
TIRES:TREAD/BELT
DT*: THE CONTACT STATED WHILE DRIVING 72 MPH ON NORMAL ROAD CONDITIONS, THE TWO FRONT TIRES BLEW OUT. THE VEHICLE LOST CONTROL AND EMBANKED INTO A DITCH. THERE WAS NO WARNING SIGNALS PRIOR THE INCIDENT. THE VEHICLE WAS TAKEN TO A TIRE DEALER WHO PROVIDED USED TIRES TO MAKE THE VEHICLE OPERABLE. THE VEHICLE SUSTAINED DAMAGES TO THE FRONT END, WHICH THE TIRE DEALER DID NOT RECOGNIZE AS CONSEQUENCE OF THE TIRE FAILURE. THE CONTACT RECENTLY, RECEIVED A RECALL LETTER # 00T005000, WHICH WAS TAKEN TO THE TIRE DEALER. THE RECALL LETTER WAS NOT HONORED FOR THE TIRES REPLACEMENT. THE CONTACT WAS ONLY ALLOWED TO KEEP THE USED TIRES PROVIDED IMMEDIATELY AFTER THE INCIDENT. THE MANUFACTURER WAS NOT CONTACTED. THE TIRES WERE FIRESTONE WILDERNESS AT I, SIZE: 23575R/15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164925August 8, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
MY SEVENTEEN YEAR OLD DAUGHTER WAS DRIVING THIS CAR ON THE INTERSTATE. SHE NOTICED SMOKE COMING FROM BEHIND THE CAR AND PULLED OFF. A FIRE FIGHTER HAPPENED TO BE BEHIND HER AND HE OPENED THE HOOD AND SAW THE TOP OF THE ENGINE ON FIRE. HE CUT THE BATTERY CABLES AND PUT OUT THE FIRE. DAMAGE TO THE CAR WAS MINIMAL. THE ENGINE WIRING AND HOSES WERE EITHER COMPLETELY MELTED OR DAMAGED IN SOME WAY. THE FIRE BURNED FROM CENTER ENGINE AND MOVE ACROSS TO THE LEFT REAR. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10153957March 28, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE'S AUTOMATIC TRANSMISSION ENGAGED AT 2500 RPM DURING A CA. STATE SMOG INSPECTION . RESULTED IN TECHNICIAN BEING PINNED AND CRUSHED TO VEHICLE PARKED IN FRONT . TECH WAS AMBULANCED TO HOSPITAL WITH SEVERE LOWER LEG AND ANKLE INJURIES TRANSMISSION WAS REBUILT AT OTHER SHOP AFTER SAID FAILURE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10150527February 17, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:REAR, ELECTRICAL SYSTEM
(1) PURCHASE OF A NEW 2002 FORD EXPLORER; (2) DEFECTIVE VEHICLE FROM THE ONSET. ONGOING PROBLEMS WITH SERIOUS "SAFETY" ISSUES. (3) HAVE REPEATED TAKEN THE VEHICLE INTO THE DEALERSHIP, BUT THE PROBLEMS HAVE NOT BEEN RECTIFIED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177507December 28, 2005
TIRES:TREAD/BELT
CONSUMER COMPLAINT REGARDING THE BRIDGESTONE FIRESTONE NORTH AMERICAN TIRE RECALL IN 2000 AND 2001**CC THE CONSUMER DIDN'T RECEIVE THE RECALL INFORMATION UNTIL AFTER HE HAD ALREADY REPLACED HIS FAULTY TIRES (1993 AND 1994 FORD EXPLORER XL 4X4). THE RECALL INDICATED THAT THE CONSUMER COULD TAKE HIS RECEIPT TO THE LOCAL FORD DEALERSHIP TO BE REIMBURSED. THE LOCAL DEALER REFUSED TO HANDLE THE PROCESSING OF THE PAPERWORK. THE VEHICLE WAS THEN TAKEN TO ANOTHER DEALER WHO GRACIOUSLY PROCESSED THE PAPERWORK, HOWEVER THE CONSUMER STILL WASN'T REIMBURSED FOR THE TIRES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143574November 23, 2005
TIRES:TREAD/BELT
I EXPERIENCED AN UNEXPLAINABLE VIBRATION IN MY VEHICLE 2 DAYS PRIOR TO MY TIRE ( UNIROYAL RADIAL TRAIL KING A/T 31-10.50/R15) HAVING A TREAD SEPARATION/BLOWOUT ON MY TRUCK. WHEN ATTEMPTING TO SEARCH FOR WHERE I COULD OBTAIN A REPLACEMENT , I FOUND A RECALL ( NHTSA CAMPAIGN ID # 91T001000) FOR THESE TIRES. I CONTACTED THE MANUFACTURER UNIROYAL WHO INSTRUCTED ME TO GO TO SEARS & ROEBUCK AUTOMOTIVE. I WAS THEN INFORMED BY SEARS THAT THEY DO NOT DEAL IN UNIROYAL TIRES AND COULD NOT HELP ME. I THEN RE-CONTACTED UNIROYAL AND WAS TOLD THAT THEY COULD NOT FIND THIS RECALL EVEN THOUGH I COULD SUPPLY THEM WITH THE NHTSA CAMPAIGN ID. I WAS THEN TOLD THAT IT WAS IRRELEVANT BECAUSE MY TIRES ARE OVER 6 YRS OLD ANYWAY ( * THESE TIRES WERE STORED IN LIKE "NEW" CONDITION, DEW TO MY DEPLOYMENT IN THE MILITARY). I EXPERIENCED THIS BLOWOUT WITHIN ONLY A FEW HUNDRED MILES AFTER REMOUNTING THEM ( THIS CAN BE TOLD BY THE EXTREME AMOUNT OF TREAD THAT IS ON THE TIRES , REGARDLESS OF THERE MANUFACTURE DATE. THIS VEHICLE STILL HAS THREE MORE OF THESE TIRES ON IT AND I AM CONCERNED THAT THIS COULD HAPPEN AGAIN. THIS WAS NOT A SIMPLE FLAT TIRE, THIS TIRE EXPLODED AND TREAD SEPARATED SIMILAR TO HOW A TRACTOR TRAILER TIRE VIOLENTLY BLOWS. THESE ARE NOT THE ORIGINAL TIRES THAT CAME ON THIS TRUCK , MY COMPLAINT IS AGAINST UNIROYAL NOT THE CAR MANUFACTURER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer