Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#754728November 20, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
COLLAPSE OF TAILGATE WINDOW/STRUCTURE ONTO MY HEAD WHILE I WAS IN THE PROCESS OF REMOVING GROCERIES FROM THE VEHICLE. I HAVE SUFFERED CERVICAL INJURIES AS A RESULT. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#899062November 13, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHILE DRIVING GEARS GET STUCK AND THEY ARE VERY HARD TO CHANGE. HOWEVER, VEHICLE HAS BEEN IN AN ACCIDENT. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754352November 10, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THERE IS A SULPHUR SMELL COMING INTO CAR WHILE DRIVING. FUMES ARE OVERWHELMING, CAUSING DIZZINESS/ NASEUA, ETC. ON THIS PARTICULAR CAR, THE DEALER TRIED 3 TIMES TO REPAIR. NONE OF THE FIXES WORKED. CAR STILL HAS SULPHUR SMELL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753273October 16, 2001
VISIBILITY:WINDSHIELD
WE ARE HAVING ALOT OF TURBULANCE PROBLEMS WITH THE VEHICAL WITH HAVING THE BACK WINDOWS DOWN!IT'S SO BAD THAT THE WHOLE ROOF SHAKES AS WELL AS THE SOUND IS SO EAR PIERCING THAT IT FEELS LIKE YOUR EAR DRUMS ARE GOING TO BREAK!WE HAVE TAKEN IT TO FORD TO THE SERVICE MANAGER AS WELL AS HAVING IT LOOKED AT BY THE FORD SERVICE REP,WE ARE TOLD TO KEEP THE WINDOWS UP AND LOCKED!WHEN WE PURSHASED THE VEHICAL WE WANTED A FOUR DOOR WITH WINDOWS TO OPEN NOT JUST TWO.TO MYSELF AND MY FAMILY MY CONCERN IS HEALTH RELATED AS WELL,WE HAVE YOUNG CHILDREN AND IF THE WINDOWS ARE PUT DOWN BY THEM ,MY CONCERN IS IT COULD BRAK THEIR EAR DRUMS.FORD SHOWS NO CONCERN IN THIS MATTER ,BEING WE ARE THE ONLY ONES TO COMPLAIN.THIS IS A DEFECT WITH THE MANUFACTURE,AND ARE NOT WILLING TO FIX THE PROBLEM! WE COULD USE YOUR HELP. THANK YOU,MR. ANTHONY MAGEE & FAMILY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895986September 7, 2001
SEATS
SECOND SEAT BOLTS THAT HOLD THE SEAT TO THE FRAME ARE MISSING. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751574September 3, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR WINDOW PISTON SHATTERED THE GLASS IN BACK OF SUV. MY PASSENGERS STANDING BY WERE HIT WITH FLYING GLASS. SUPERFICIAL CUTS ONLY. THE DATE OF THIS INCIDENT WAS AUGUST 8TH. I'M WRITING THIS ON SEPTEMBER 3RD. WE STILL DON'T HAVE OUR CAR BACK.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#751385August 30, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE LEFT STRUT ON THE GLASS SECTION OF THE TAILGATE BROKE FREE AND SHATTERED THE REAR WINDOW. THE BROKEN GLASS COVERED MY HAIR AND MY CLOTHING, THIS IS POTENTIALLY VERY DANGEROUS AS THE GLASS COULD SHATTER INTO THE EYES OF SOMEONE CLOSING THE TAILGATE. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9004322August 20, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
DURING GEAR TRANSITION VERY ROUGH, FEEL AND HEAR CLUNK NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894749August 20, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
01 1 010 000/LIFTGATE GLASS BRACKET; WHILE CLOSING TAILGATE BOTH BRACKETS BROKE AND CAUSED GLASS TO FALL ONTO CONSUMER. CONSUMER SUSTAINED CUTS AND BRUISES. DEALER WAS NOTIFIED, AND GIVEN APPOINTMENT FOR REPAIRS. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#894241August 14, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE OPENING REAR WINDOW, AND WITHOUT ANY INDICATION WINDOW POPPED OFF HINGE AND SHATTERED. DEALER HAS BEEN CONTACTED. *AK LEFT HAND HINGE APPEARED TO BE MISSING THREADS TO ENGAGE WITH BOLT FOR MOUNTING REAR WINDOW ASSEMBLY TO VEHICLE. *YH PE04045_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#750246August 11, 2001
WHEELS:LUGS/NUTS/BOLTS/STUDS
ON 8-10-01 I WAS DRIVING A HERTZ CAR RENTAL 2001 0R 2002 FORD EXPLORER ON I-75 TO THE ATLANTA AIRPORT. I BEGAN NOTICING "SHIMMING" IN THE STEERING WHEEL. SOON AFTER THE "SHIMMYING " BECAME WORSE AND I EXPERIENCED EXCESSIVE "PLAY" IN THE STEERING WHEEL. I PULLED ONTO THE SHOULDER WITHOUT INCIDENT. LATER, A TOW TRUCK DRIVER DISCOVERED THAT 3 OUT OF 5 LUG NUTS HAD BEEN SHEARED OFF COMPLETELY - - CAUSING THE RIGHT FRONT WHEEL TO "WOBBLE" SIGNIFICANTLY WHEN ROTATING. IF THE WHEEL HAD COME OFF THE VEHICLE, IT COULD HAVE RESULTED IN VERY SERIOUS INJURY/DEALTH - - ESPECIALLY ON BUSY TRUCK LADER I-75 JUST NORTH OF ATLANTA. JUST WANT YOU TO BE AWARE OF THIS SERIOUS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750247August 11, 2001
WHEELS:LUGS/NUTS/BOLTS/STUDS
ON 8-10-01 I WAS DRIVING A HERTZ CAR RENTAL 2001 0R 2002 FORD EXPLORER ON I-75 TO THE ATLANTA AIRPORT. I BEGAN NOTICING "SHIMMING" IN THE STEERING WHEEL. SOON AFTER THE "SHIMMYING " BECAME WORSE AND I EXPERIENCED EXCESSIVE "PLAY" IN THE STEERING WHEEL. I PULLED ONTO THE SHOULDER WITHOUT INCIDENT. LATER, A TOW TRUCK DRIVER DISCOVERED THAT 3 OUT OF 5 LUG NUTS HAD BEEN SHEARED OFF COMPLETELY - - CAUSING THE RIGHT FRONT WHEEL TO "WOBBLE" SIGNIFICANTLY WHEN ROTATING. IF THE WHEEL HAD COME OFF THE VEHICLE, IT COULD HAVE RESULTED IN VERY SERIOUS INJURY/DEALTH - - ESPECIALLY ON BUSY TRUCK LADER I-75 JUST NORTH OF ATLANTA. JUST WANT YOU TO BE AWARE OF THIS SERIOUS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021660August 1, 2001
SERVICE BRAKES, HYDRAULIC
WHEN THE CONSUMER APPLIED THE BRAKES, THE PEDAL WENT TO THE FLOOR. *NLM *AK *SCC. THE VEHICLE EXPERIENCED FAILURE ON 3 SEPARATE OCCASIONS, THE DEALER REPLACED THE CALIPERS AND THE FRONT AND REAR ROTORS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749362July 28, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
FOUR HOURS AFTER NEW VEHICLE WAS COLLECTED FROM DEALER, GLASS TAILGATE EXPLODED ON BEING CLOSED GENTLY. COMPLETE REAR WINDOW SHATTERED WITH SUCH FORCE THAT METAL COMPONENTS OF THE DOOR WERE BADLY BENT AND SCRATCHED. GLASS WAS SCATTERED OVER A RADIUS OF 20 FEET, INCLUDING INTO THE BACK SEATS AND ONTO THE ROOF. MY RIGHT LEG WAS CUT IN THREE PLACES. LUCKILY, MY CHILDREN WERE NOT IN OR AT THE BACK AT THE TIME OF THE EXPLOSION. THE ENTIRE DOOR WAS REPLACED BY THE DEALER WITHIN FOUR BUSINESS HOURS. UNLESS RECALLED, THIS APPARENTLY COMMON DEFECT WILL RESULT IN SERIOUS INJURY. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#748949July 23, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHEN STOPPED AT A LIGHT, THERE IS A STRONG SULFUR ODOR IN THE CAR CAUSING OCCUPANTS TO HAVE TROUBLE BREATHING. OWNER HAS DEVELOPED BREATHING PROBLEM SINCE PURCHASING THE VEHICLE. VEHICLE WILL HESITATE WITHOUT NOTICE WHEN PULLING OUT INTO TRAFFIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892816July 16, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
LEFT HYDRUALIC SUPPORT BRACKET FOR REAR WINDOW HAS BROKEN OFF THREE TIMES.*AK *SLC PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892287July 10, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER STARTED TO SLOWLY OPEN TAILGATE WINDOW, AND PISTON POPPED OFF BACK OF WINDSHIELD, DENTED INSIDE TOP OF VEHICLE, AND WEDGED BETWEEN GLASS AND BODY OF TRUCK. CONSUMER STOPPED, OPENING PROCESS. THIS WAS HOW FIRST EXPLORER'S BACK WINDOW EXPLOD TO TAKE VEHICLE BACK.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892238July 9, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
4 HOURS AFTER TAKING DELIVERY OF VEHICLE CONSUMER PARKED IT AND OPENED TAILGATE WINDOW. WINDOW EXPLODED WITH GLASS FLYING 15 FEET. WINDSHIELD WIPER ASSEMBLY HIT CONSUMER IN CHEST, AND GLASS FLEW INTO EYES. DEALER PICKED VEHICLE UP. THEN, STATED HE COULD REPAIR VEHICLE OR REPLACE IT. CONSUMER CHOSE NEW VEHICLE. CONSUMER STILL HAS PAIN IN EYE, STILL UNDER MEDICAL ATTENTION.*AK PISTON POPPED OFF THE WINDOW AND CAUSED GLASS TO EXPLODE, CONSUMER HAS SINCE HAD ANOTHER PIECE OF GLASS REMOVED FROM HER EYE. *SLC PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#892270July 9, 2001
AIR BAGS:FRONTAL
CONSUMER WAS TRAVELING ABOUT 75MPH ON HIGHWAY AND ANOTHER VEHICLE JUMPED INTO HER LANE. SHE VEERED OFF THE ROAD, AND HAD CONTROL OF VEHICLE. WENT BY ONTO LANES, AND OTHER VEHICLE HIT HER FROM BEHIND . SHE JERKED VEHICLE OFF ROAD, AND FRONT REAR GOODYEAR TIRE EXPLODED. UPON IMPACT, DUAL AIRBAGS DEPLOYED HALFWAY. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747946July 6, 2001
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE LOCKING MECHANISM FOR THE SHOULDER RESTRAINT (RIGHT SIDE) FELL OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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