Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#8006956April 5, 2002
VEHICLE SPEED CONTROL
AFTER REMOVING FOOT OFF ACCELERATOR PEDAL, VEHICLE CONTINUES TO ACCELERATE, CAUSING EXTENDED STOPPING DISTANCE WHEN BRAKES ARE APPLIED. DEALER AND MANUFACTURER WERE NOTIFIED. *AK *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006736April 1, 2002
FUEL SYSTEM, GASOLINE
FUEL FUMES WERE GETTING INTO THE VEHICLE WHILE DRIVING. VEHICLE BEEN TO DEALER ON FOUR OCCASIONS, BUT PROBLEM WAS REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006594March 28, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
INSIDE OF THE PARKING LOT WHILE TRAVELING THE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR. THE DEALERSHIP IS AWARE OF THE PROBLEM CORRECTIVE MEASURE HAD BEEN MET. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006624March 28, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
CONSUMER STATE WHILE DEFROSTING WINDOWS CONSUMER CANT SET THE CORRECT AC TEMPERATURE TO UNFOG WINDOWS AND KEEP THEM CLEAR. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006309March 25, 2002
ELECTRICAL SYSTEM:HORN
WHEN DRIVING IN SNOW HORN DOES NOT WORK, OR MAKES A VERY MUFFLED SOUND. WHEN WEATHER WARMS UP AND VEHICLE SITS IN THE SUN, HORN WILL OPERATE AGAIN. *JG *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006345March 25, 2002
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE WILL STALL WITHOUT PRIOR WARNING. THIS INCIDENT CAN HAPPEN ON QUARTER OR LESS OF GAS IN GASOLINE TANK. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564738March 15, 2002
SUSPENSION, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, STRUCTURE:BODY:DOOR, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATES THERE IS A SQUEAKING NOISE ORIGINATING POSSIBLY FROM THE SUSPENSION WHEN DRIVING OVER SPEED BUMPS OR UNEVEN ROAD SURFACES AT HIGHWAY SPEEDS ESPECIALLY DURING WINDY CONDITIONS. ALSO THERE IS VIBRATION OCCURRING IN THE FRONT END OF THE VEHICLE AT 55 - 60 MPH. THE VIBRATION CAN ALSO BE FELT FROM UNDER THE SEAT WITH THE WINDOWS ROLLED UP. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759324March 13, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER 4 DOOR V6 AUTOMATIC TRANSMISSION 4 WHEEL DRIVE. I START MY FORD EXPLORER AND PLACE IT EITHER IN "REVERSE" OR "DRIVE" AND THERE IS A 10 TO 15 GAP OF THE VEHICLE NOT ENGAGING IN EITHER GEAR. VEHICLE JUST DRIFTS AND THEN ENGAGES AFTER A PERIOD OF 10 TO15 SECONDS. I CALLED THE FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THEY INFORMED ME IT WAS NORMAL. I TOLD THEM I NEVER DROVE A VEHICLE THAT EVER HAD THIS PROBLEM. I BELIEVE IT MAY BE A SAFETY ISSUE ESPECIALLY WHEN PARKED ON A HILL OR YOU THINK YOU MIGHT HAVE ACCIDENTLY PLACED IT IN NEUTRAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759265March 12, 2002
STEERING
ICE AND SLUSH ENTER THE DOOR PANELS FROM UNDER THE VEHICLE CAUSING, DOORS TO FREEZE SHUT. *AK
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#759283March 12, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS SAME INCIDENT OCCURRED FOUR TIMES. THE SPEED IN EACH INCIDENT VARIED FROM 15 MPH ON THE FIRST OCCURRENCE TO 65 MPH ON THE FOURTH. BASICALLY, WHILE DRIVING THE CAR, THE ENGINE DIED, THE LIGHTS FLASHED ON THE DASH, I LOST ALL POWER STEERING. ON EACH OCCAISION. I PULLED THE CAR TO THE SIDE OF THE ROAD, PUT THE TRUCK IN PARK, AND RE-STARTED THE ENGINE. ON EACH TIME, THE ENGINE RE-STARTED WITHOUT HESITATION. I REPORTED THE PROBLEM TO THE DEALER. THE DEALER COULD FIND NOTHING WRONG WITH THE TRUCK; THUS, THEY MADE NO REPAIRS. THEY CLAIMED TO HAVE NEVER HEARD OF THIS PROBLEM BEFORE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005309March 11, 2002
STEERING
WHEN DRIVING STEERING WILL LOCK UP FOR ABOUT 5 TO 7 SECONDS. THIS HAPPENS INTERMITTENTLY. DEALER CONTACTED. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005213March 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING 30-40 MPH, ENGINE STALLED, LIGHTS ON DASH FLASHED ON AND LOST ALL POWER, DEALER CONTACTED. *AK. THE VEHICLE WAS TAKEN TO THE DEALER AND CONSUMER WAS INFORMED THAT THERE WAS A LOOSE FUSE WITH 3 CODES SHOWING ON THE COMPUTER, HOWEVER ON MARCH 1, 2002 THE VEHICLE STALLED AGAIN WITHOUT WARNING AND A FUSE WAS SHOWING A BAD PRESSURE SENSOR WHICH WAS REPLACED, CONSUMER STATED THE VEHICLE STALLED AGAIN FOR THE THIRD TIME.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004867March 4, 2002
SUSPENSION:REAR
WHILE DRIVING, VEHICLE WOULD SWAY LEFT TO RIGHT. TOOK TO DEALER AND DEALER INDICATED REAR AXLE TUBE WAS CROOKED.*AK CONSUMER TEST DROVE VEHICLE PRIOR TO PURCHASE AND HAD MENTIONED TO DEALER THAT THE VEHICLE SWAYED AT HIGHWAY SPEEDS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564535February 28, 2002
VEHICLE SPEED CONTROL
CONSUMER STATED THAT THE VEHICLE EXPERIENCED AN ACCELERATION PROBLEM, CONSUMER STARTED TO BRAKE, HOWEVER THE VEHICLE WOULD NOT STOP, IT STARTED TO BUCK AND JERK FOR ABOUT 4 CAR LENGTHS AND THEN WENT BACK TO NORMAL. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758591February 25, 2002
VEHICLE SPEED CONTROL
ON DATE OF ACCIDENT, I WAS DRIVING ON 12 MILE APPROACHING INTERSECTION OF ORCHARD LAKE ROAD. I'M COMING TO A COMPLETE STOP, GOING ABOUT 1-2 MPH, WHEN THE ENGINE SURGED. MY FOOT WAS ON THE BRAKE, AND I COULD HEAR AND FEEL MY ENGINE ACCELERATING, AND TO AVOID REAR ENDING THE CAR IN FRONT OF ME, I TURNED THE WHEEL AND WENT UP THE CURB, AND FINALLY STOPPED WHEN I HIT AN INTERSTATE SIGN. THE EVENT TOOK PLACE IN ABOUT FIVE SECONDS. ON THE MONDAY FOLLOWING THE ACCIDENT, I TOOK MY TRUCK TO JEROME DUNCAN FORD AND EXPLAINED WHAT HAPPENED. I ALSO INFORMED THEM THAT ON 2 OCASSIONS MY CAR WOULD NOT START. THE DIAGNOSTIC SHOWED THAT MY PCM NEED TO BE REPLACED. IT COULD NOT BRING UP ANY MISSING CODES FOR THE SURGE OF MY ENGINE. THE PCM CONTROLS THE ENGINE AND IS THE DRIVE TRAIN. I DON'T BELIEVE FOR ONE SECOND THE DEFECTIVE PCM ISN'T THE CAUSE OF THE ACCIDENT. I NEVER RELASED MY FOOT FROM THE BRAKE! MY CAR IS STILL AT THE DEALER, AND I REFUSE TO HAVE THE PCM CHANGED TILL A FIELD ENGINEER LOOKS INTO IT. I TOLD THEM I DON'T WANT THE TRUCK BACK TILL THEY FIND WHAT CAUSED THE SURGE, AND THAT THE CAR IS UNSAFE TO DRIVE. THE SERVICE DRIVE MANAGER SAID THAT THIS MONDAY (2/25/02) HE WOULD TAKE MY TRUCK OUT AND WAIT FOR IT TO SURGE ON HIM. THEY ARE NOT TAKING THIS AS A SERIOUS MATTER! THEY TOLD ME I COULD START SOME "LEGAL" ACTION PAPERWORK (WHERE THERE WILL BE AND INVESTIGATION, AND A FORD FIELD ENGINEER WILL LOOK INTO IT) AND I TOLD THEM THAT I WAS WILLING TO START PAPERWORK. THEY EXPLAINED IT COULD TAKE UP TO 4 MONTHS, I TOLD THEM THAT IS NOT AN ISSUE, MY TRUCK IS UNSAFE TO DRIVE. A DETAIL I FORGOT TO MENTION WAS THE SERVICE MANAGER STARTED TO SAY THAT THEY ALREADY CHANGED MY PCM, THEN TOLD ME THEY DIDN'T. SO CALLED HIM 2 MINUTES AFTER OUR CONVERSATION AND TOLD HIM THAT I DID NOT WANT IT CHANGED UNTIL SOMEONE FROM FORD LOOKED AT IT. HE SAID "OH YOU DON'T WANT IT CHANGED, I WAS JUST GOING TO HAVE IT CHANGED." I SAID DO NOT CHANGE IT! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004426February 22, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
CONSUMER IS CONCERNED ABOUT TOXIC GASSES INSIDE OF VEHICLE. THERE IS A ODOR COMING INSIDE OF VENT AREA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9005814February 15, 2002
ELECTRICAL SYSTEM
TRUCK STALLED AFTER PUTING IT IN DRIVE, AT RED LIGHT, AFTER STARTING, AT LOW SPEED ON SEVERAL OCCASIONS. REGAPED THE SPARK PLUGS AND REPROGRAMMED THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9006069February 15, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER REAR WINDOW HAS ONLY 3 POSITIONS, FULLY OPEN, OPEN 1" FROM TOP, FULLY CLOSED, ONCE ACTIVATED THERE IS NO EMERGENCY STOP UNTIL THE 1" FROM TOP POSITION. WINDOW DRIVE MOTOR IS VERY POWERFUL, NO WARING IN PLACE. COULD RESULT IN CRUSHING OF HAND AND OTHER SERIOUS INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758222February 14, 2002
VEHICLE SPEED CONTROL
SPEED CONTROL SUDDENLY ACCELERATED FROM 65MPH (WHERE CRUISE CONTROL WAS SET) TO 95 MPH. IT WAS FULL THROTTLE AND INCREASING SPEED WHEN I HIT THE BRAKE AND IT STOPPED ACCELERATING. DEALER SAYS THERE IS NOTHING WRONG AND DOES NOT KNOW WHY IT DID THIS. I'M STILL WORKING WITH THEM TO SOLVE THE PROBLEM BECUASE I NO LONGER TRUST IT. I WAS NOT TOUCHING ANY CONTROLS OR PEDALS WHEN THE CAR BEGAN ACCELERATING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003852February 11, 2002
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
WHILE DRIVING 70MPH RIGHT REAR TIRE DEFLATED. TIRE HAD A CUT IN IT. CONTACTED DEALER , MICHELIN TIRE.PLEASE ADD TIRE SIZE AND DOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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