Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#8010402May 23, 2002
VEHICLE SPEED CONTROL
WHILE DRIVING 45 MPH CONSUMER APPLIED BRAKE, HOWEVER VEHICLE WOULD NOT SLOW DOWN, CRUISE CONTROL STAYED ON. CONSUMER THEN DEPRESSED ACCELERATOR PEDAL, THEN THE BRAKE THROTTLE RELEASED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762028May 17, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THERE IS A SULFUR SMELL EMITTING FROM THE EXHAUST. THIS IS APPARENT WHILE DRIVING WITH THE WINDOWS OPEN OR CLOSED WITH THE HEAT/AC ON. AFTER WAITING SIX WEEKS FOR THE BACKORDERED CONVERTER TO ARRIVE, IT WAS INSTALLED AND THE PCM WAS REPROGRAMMED WITH THE LATEST CALIBRATION UPDATE. IT IS MY UNDERSTANDING THAT THERE ARE NO ADDITIONAL REPAIRS THAT WOULD APPLY TO MY CONCERN. I, ALONG WITH MY FAMILY, HAVE BEEN TOLERATING THIS ODOR CONCERN SINCE TAKING DELIVERY OF THE VEHICLE. WE ARE WORRIED ABOUT POSSIBLE TOXIC FUMES THAT ARE BEING INHALED IN THE PASSENGER COMPARTMENT. I AM VERY UNCOMFORTABLE TRANSPORTING MY FAMILY IN THIS VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009726May 13, 2002
STEERING
WHILE TRAVELING AT 25 MPH STEERING BECAME IMPOSSIBLE TO TURN IN ANY DIRECTION. TOOK TO DEALER, AND THEY STATED THIS WAS A KNOWN PROBLEM WITH A DEFECTIVE SEAL. CONSUMER FEELS CONSUMERS LIFES WERE PUT INTO DANGER BECAUSE OF A KNOWN PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565734May 10, 2002
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER STATES ATTEMPTED TO OPEN LIFTGATE TO UNLOAD GROCERIES WHEN THE LIFTGATE BLEW OUT CRASHING ON THE TOP OF THE ROOF OF THE TRUCK, SHATTERING THE GLASS TO THE LIFTGATE WINDOW. VEHCLE HAS BEEN SHOP FOR 14 DAYS. BODY ROOF WAS BADLY DAMAGED. *TT PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761722May 9, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE TRUCK HAS A VERY STRONG ROTTEN EGG SMELL THAT COME IN THE VEHICLE. MYSELF AND OTHER PASSENGERS HAVE EXPERIENCED NAUSEA AND HEADACHES FROM THE SMELL. IT HAS BEEN SERVICED SEVERAL TIMES TO NO PREVAIL. THE DEALSHIP SAYS THAT THE SMELL SHOULD GO AWAY AFTER THE TRUCK HAS BEEN DRIVEN FOR 10,000 MILES. THEY HAVE NO SOLUTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009534May 9, 2002
SUSPENSION
WHEN STOPPED AT LIGHT VEHICLE MAKES A LOUD HUMMING NOISE. TOOK TO DEALER, AND DEALER COULDN'T IDENTIFY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009421May 8, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THERE IS A STRONG SULPHUR SMELL COMING FROM EXHAUST. IT IS VERY NOTICEABLE INSIDE VEHICLE. DEALER HAS INSPECTED VEHICLE, AND SAID THERE WAS NOTHING THEY COULD DO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761668May 8, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE CATALYTIC CONVERTER IS NOT FUNCTIONING PROPERLY AND IS PRODUCING A STRONG "ROTTEN EGG" SMELL. I AM WORRIED ABOUT THE TOXICITY AND GENERAL SAFETY OF THE FUMES BEING PRODUCED, NOT TO MENTION THE NAUSEATING EFFECT THE FUMES HAVE. THE LOCAL DEALERSHIP SAYS THAT THE FORD FIELD SERVICE ENGINEER DOES NOT HAVE A FIX AND THAT THIS IS A MAJOR PROBLEM WITH THE FORD EXPLORER. THE LOCAL DEALER ALSO STATES THAT THEY ARE BEGINNING TO RECEIVE COMPLAINTS FROM CROWN VICTORIA OWNERS. I PLAN TO RETURN THE VEHICLE TO THE MANUFACTURER USING MISSISSIPPI'S "LEMON LAW."*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009311May 7, 2002
SUSPENSION:REAR
WHILE DRIVING VEHICLE IS MAKING A LOUD NOISE IN THE REAR DUE TO SUSPENSION PROBLEMS. DEALER CONTACTED. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761625May 7, 2002
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
IF A PERSON TALLER THAN 5'7 ENTERS INTO THIS SPORT UTILITY VEHICLE, THE HEAD RESTRAINT COMES TO THE BASE OF THE NECK RIGHT AT SHOULDER LEVEL. UPON POSSIBLE IMPACT THE DRIVERS/PASSENGERS HEAD WILL SNAP BACK AND BREAK. ALSO BECAUSE OF THE SEAT HEIGHT EVEN AT ITS LOWEST POSITION, THE DRIVER AND PASSENGER'S HEAD TOUCHES CEILING OF INTERIOR OF THE CAR. WE DO NOT FEEL SAFE DRIVING THIS VEHICLE. THE SEAT NEEDS TO BE CHANGED THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761560May 5, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION, INTERIOR LIGHTING
TWO PROBLEMS, ONE WITH TRANSMISSION AND ONE WITH INSTRUMENT LIGHTS. 1) TRANSMISSION WOULD DELAY ENGAGING INTO DRIVE OR REVERSE WHEN BEING TAKEN OUT OF PARK (LOCAL DEALER SAID THIS WAS "NORMAL") BUT TRANSMISSION WOULD ALSO "CLUNK" AND "LURCH" WHEN CLIMBING HILLS. LOCAL DEALER (VISTA FORD) ADJUSTED WITH COMPUTER ON THREE OCCASIONS, AND IMPROVED THE PROBLEM, BUT NOW THERE IS STILL THE OCCASIONAL DELAY BEFORE TRANSMISSION ENGAGES AND AN OCCASIONAL "BANG" (WORSE THAN "CLUNK") ALONG WITH A VIOLENT "JERK" (WORSE THAN A "LURCH") AND THIS NOW HAPPENS DURING NORMAL DRIVING ON LEVEL GROUND. 2) FOR THE ENTIRE 300 DAYS I HAVE OWNED THE VEHICLE THE ILLUMINATION OF THE "MESSAGE CENTER" DISPLAY IS SO DIM DURING THE DAY THAT IT IS AMOST IMPOSSIBLE TO READ (DEALER SAYS THIS IS A KNOWN PROBLEM WITH NO FACTORY FIX). THE DISPLAY IS NOT CONTROLLED BY THE RHEOSTAT THAT ADJUSTS THE BRIGHTNESS OF THE GENERAL INSTRUMENT ARRAY SO THE PROBLEM MUST BE WITH THE INTENSITY OF THE LED DISPLAY ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009055May 2, 2002
AIR BAGS
CONSUMER STATES THAT WHILE TRAVELING AT 40 MPH, CONSUMER HIT ANOTHER VEHICLE THAT FAILED TO STOP AT A LIGHT. CONSUMER STATES NONE OF THE VEHICLES AIRBAGS DEPLOYED. PLEASE PROVIDE ANY FURTHER INFORMATION.8JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8008925May 1, 2002
VISIBILITY:GLASS, SIDE/REAR
CONSUMER STATES WHILE BACKING OUT OF GARAGE REAR END WINDOW AND DOOR ASSEMBLY OPENED WITHOUT WARNING, RESULTING IN DAMAGE TO DOOR AND GLASS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761157April 24, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AFTER VEHICLE HAS WARMED UP AFTER ABOUT 20 MINUTES OF NORMAL OPERATION THERE IS AN ODOR THAT SMELLS AS IF OIL IS BURNING. THE BEST WAY TO DESCRIBE THIS ODOR IS IT AS IF OIL WAS SPILLED ON A HOT MANIFOLD. THE ODOR CAN BE SMELLED IN THE CABIN OF THE VEHICLE THROUGH THE HEATING/AC VENTS IN THE VEHICLE WHEN OPERATING. WHEN THE ENGINE IS TURNED OFF THE ODOR IS VERY PREDOMINENT. VEHICLE HAS BEEN TAKEN TO DEALER TWICE THEY STATE THEY CANNOT FIND ANY PROBLEM. MY CONCERN IS THAT THERE MAY BE A VEHICLE FIRE FROM THIS UNKNOWN SOURCE OF WHAT APPEARS TO BE BURNING OIL SOMEWHERE IN THE VEHICLE. SOMETHING WAS MENTIONED THAT ON OTHER FORD TRUCKS THE CATALYTIC CONVERTERS WERE BEING REPLACED, BUT NOT ON THIS MODEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007916April 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES WHILE TRAVELING AT 35 MPH, COMING UP TO A STOP THE VEHICLE SUDDENLY DIED WITHOUT WARNING. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007917April 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO DESCRIPTION GIVEN. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007813April 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES THAT WHILE COMING TO A STOP VEHICLE SUDDENLY DIED. THERE WERE NO WARNING SIGNS. NLM CONSUMER ADDS THAT THE VEHICLE STALLED TWICE BEFORE WHILE DRIVING, BUT WAS ABLE TO RESTART IT. DEALER CANNOT LOCATE PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007713April 16, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, VEHICLE WILL AUTOMATICALLY SHUT OFF. VEHICLE WILL ONLY SHUT OFF WHEN IT IS IDLING. WHEN GOING UP HILLS VEHICLE WILL STALL.*AK. CONSUMER STATES THE TRANSMISSION GIVES A TICKING NOISE WHEN THE ENGINE IS RUNNING.8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760367April 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLS IN LOW RANGE GEAR WHEN BRAKES ARE APPLIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760354April 6, 2002
POWER TRAIN:DRIVELINE:DRIVESHAFT
SEVERE VIBRATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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