Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#8014178July 17, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS PURCHASED IN APRIL 2002. VEHICLE BROKE DOWN IN JULY WHILE CONSUMER WAS DRIVING, ALMOST CAUSING AN ACCIDENT. DEALER ADVISED CONSUMER THAT TRANSMISSION NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764338July 17, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MOUNTING BRACKET ON GLASS LIFTGATE BECAME DETACHED FROM STRUT-LIFT MECHANISM JOINT UPON REACHING MAXIMUM EXTENSION CAUSING GLASS TO FALL ONTO MY HEAD. REPORTED TO DEALER BUT NOT REPAIRED/REPLACED DUE TO PARTS N/A. OFTEN HAVE DIFFICULTY TURNING IGNITION SWITCH AFTER INSERTING EITHER OF THE FACTORY KEYS. IT REQUIRES A "JIGGLING" MOTION TO ENGAGE AND TURN IGNITION. PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764208July 14, 2002
SUSPENSION
WHILE MAKING A RIGHT TURN OR DRIVING OVER BUMPY ROAD, STEERING COLUMN AND ENTIRE CAR BEGINS TO SHAKE SIGNIFICANTLY AT SPEEDS OF 55MPH AND CONTINUE UNTIL PULLING OFF THE ROAD OR SLOWING TO 20MPH.SHAKING CONTINUED FOR 2 MILES UNTIL BEING ABLE TO SAFELY PULL OFF THE HIGHWAY.STEERING WHEEL SHAKING IS SIGNIFICANT ENOUGH TO SHAKE DRIVERS ENTIRE BODY! THIS HAS HAPPENED ON 3 OCCASIONS. STEERING COLUMN SHAKING HAPPENS FREQUENTLY( DAILY) WHILE MAKING L AND R TURNS AT LOW SPEEDS.COLUMN NOISE IS HEARD ALSO. AT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013225July 2, 2002
AIR BAGS:FRONTAL
WHILE TRAVELING ABOUT 65MPH ON HIGHWAY ANOTHER VEHICLE MADE A U TURN. UPON IMPACT, AIRBAGS DIDN'T DEPLOY. DEALERSHIP WAS AWARE OF PROBLEM.*AK CONSUMERS VEHICLE HIT OTHER VEHICLE BROAD SIDE. AIR BAGS DID NOT DEPLOY WITH THE DIRECT FRONTAL IMPACT, THERE WAS ONE INJURY IN THE ACCIDENT. *JG
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#763655June 30, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
MODULE THAT CONTROLS THE "CONTROL TRAC" 4-WHEEL DRIVE SYSTEM, FAILED AT 3000 MILES CAUSING SYSTEM TO ASSUME REAR WHEELS WERE SLIPPING. THIS CAUSED THE SYSTEM TO INTERMITTENTLY CYCLE THE FRONT WHEEL DRIVE TO ASSIST EVEN THOUGH REAR TIRES WERE NOT LOSING TRACTION. OWNER COMPLAINED TO DEALERSHIP 4 PREVIOUS TIMES OF CONTROL TRAC PROBLEMS, BUT DEALERSHIP DID NOT ADMIT PROBLEM (TOLD OWNER EVERYTHING WAS FINE WITH DRIVE TRAIN) UNTIL 7000 MILES WHEN OWNER DEMANDED A FIX. DEALER THEN TOLD OWNER THAT FORD KNOWS ABOUT BAD PART, BUT THAT THEY HAVE NO IDEA WHEN PART WILL BE AVAILABLE FOR REPAIR. CURRENTLY, EXPLORER'S 4X4 SYSTEM IS UNPLUGED BY DEALER AND IS 2WD ONLY. DEALER SAID THEY "DON'T KNOW HOW MUCH DAMAGE HAS ALREADY BEEN DONE WITH 4000 MILES OF DRIVING WITH BAD SYSTEM." FORD SAYS MODULE FOR FIX, IS ON BACKORDER, AND DON'T KNOW WHEN FIX WILL BE AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012966June 28, 2002
VISIBILITY:WINDSHIELD
WINDOW FRAME DOES NOT HAVE A PROTECTIVE SHIELD, IT CRACKED ABOUT 5 INCHES , WITH SMALLEST HIT OF A PEBBLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566287June 27, 2002
VISIBILITY, VEHICLE SPEED CONTROL
CONSUMER HAS HAD VEHICLE IN THE SHOP 4 TIMES FOR THE REAR WINDOW. *JG WHEN THE VEHICLE WAS COMING TO A STOP IT WOULD SURGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO HELP THE CONSUMER WITH THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012779June 27, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHEN SHIFTING TO DRIVE, INDICATOR SHOWS IT'S IN DRIVE, YET IT'S STILL IN PARK. ALSO, WHEN SHIFTING TO REVERSE IT SHOWS REVERSE, BUT IT'S IN DRIVE. PLEASE ADD FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763559June 27, 2002
AIR BAGS
SEVERE FRONTAL DAMAGE. VEHICLE TOTAL LOSS. WHY DID AIR BAGS OT DEPLOY???*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8012702June 26, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PISTON THAT RAISES BACK WINDOW FLEW OUT ON A COUPLE OF OCCASIONS. CONTACTED DEALER, AND DEALER COULD NOT FIND CAUSE OF PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763407June 24, 2002
POWER TRAIN:AXLE ASSEMBLY
WHILE TRAVELING 55 - 65 MPH A HIGH PITCHED WHINNING NOISE WOULD DEVELOP IN THE REAR PORTION OF THE VEHICLE. THE NOISE WOULD SUBSIDE AS THE PEDAL WAS RELEASED. HOWEVER THE NOISE WOULD INCREASE AS THE GAS PEDAL WAS SLIGHTLY PRESSED TO ADVANCE SPEED. TOOK TO DEALER ON 6/11/02. MECHANIC CLAIMS TO KNOW WHAT IS CAUSING NOISE. TRUCK IS SITTING UP ON RACK APART AND THE TOOL TO REMOVE AXLES IS ON NATIONAL BACKORDER. NEEDLESS TO SAY THE LOANER VEHICLE I AM CURRENTLY USING HAS THE SAME SOUND, BUT IS NOT AS SEVERE AT THE MOMENT. I FEEL THIS MAY BE A DESIGN PROBLEM THAT MAY NOT BE FIXED AS EASILLY AS HOPED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012417June 21, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WOULD STALLS OUT AT MULTIPLE SPEED. VEHICLE BEEN TO THE DEALER ON THREE OCCASIONS, AND WAS UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012242June 20, 2002
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:ANCHORAGE, SEAT BELTS:FRONT
WHILE DRIVING AT 45MPH, WAS INVOLVED IN A REAR END COLLISION. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. *AK THE SENSOR WAS BENT UP AND SIDEWAYS. THE SEAT BELT ALLOWED CONSUMER TO SLIDE UNDER. BOTH KNEES HIT THE DASHBOARD. CONSUMER SUFFERS FROM UPPER AND LOWER BACK PAIN AND SORE KNEES. CONSUMER IS NOT SURE IF THERE IS AN AIRBAG IN THE VEHICLE. *JG
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8012183June 19, 2002
FUEL SYSTEM, GASOLINE
WHEN MAKING A SUDDEN STOP OR FROM A STOP POSITION VEHICLE WOULD MOMENTARILY HESITATE BEFORE JERKING INTO GEAR WHEN APPLYING ACCELERATOR PEDAL. VEHICLE HAS BEEN TO DEALER ON THREE OCCASIONS, AND WAS UNABLE TO LOCATE CAUSE OF PROBLEM. *AK WHEN MAKING A SUDDEN STOP THE TRUCK WILL NOT ACCELERATE. IT WILL JUST MAKE A GRINDING NOISE. CONSUMER HAS TO PUT VEHICLE IN PARK AND RESTART. VEHICLE RUNS ROUGH AND CHANGES GEARS WHILE DRIVING, CONSUMER WOULD LIKE FORD TO EITHER FIX THE PROBLEM CORRECTLY, REPURCHASE OR REPLACE THE VEHICLE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762973June 12, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
"ELECTRO-CHROMATIC" INSIDE REAR VIEW MIRROR - OBSCURES FORWARD VISION - PARTICULARLY IN TURNS TO THE RIGHT AND AT INTERSECTIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566064June 11, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
CONSUMER STATES THE SMOKY REARVIEW MIRROR OBSCURES THE VIEW OUT THE REAR WINDOW. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762731June 6, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
MINOR TRAFFIC ACCIDENT, DAMAGE TO LEFT FRONT BUMPER AND FENDER, NEAR BATTERY. RESULT WAS INSTANT FLAME UNDER HOOD AND VEHICLE DESTROYED.*AK
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#8011195June 6, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING 30 MPH AND WITHOUT WARNING A HEAD ON COLLISION OCCURRED WHICH RESULTED IN A FIRE.*AK *YH
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#8011217June 6, 2002
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE OPENING MANUAL TAILGATE WINDOW GLASS EXPLODED, GLASS WAS THROWN INSIDE VEHICLE WITH SUCH FORCE THAT INTERIOR PANELS WERE SCRATCHED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK RE-EVAL TO BE VALID SINCE PE OPENING_PCO PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010595May 28, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER HEARS CLICKING NOISE IN TRANSMISSION. ALSO, VEHICLE JERKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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