Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#770083November 24, 2002
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
FOR THE SECOND TIME IN FIVE MONTHS, OUR EXPLORER BACK WINDOW HAS EXPLODED, PROPELLING THE WINDOW AND FRAME OUTWARDS, CUTTING MY HUSBANDS ARM AND SHATTERING GLASS ALL OVER HIM AND OUR DRIVEWAY. HE WAS ATTEMPTING TO CLOSE THE TAILGATE, BUT WAS JUST LOWERING IT, WHEN IT FLEW OUT. THE SECOND TIME IT HAPPENED, MY DAUGHTER WAS RAISING THE WINDOW, AND THE FRAMEAND WINDOW FLEW OUT, AND HIT HER IN THE SHOULDER, SPRAYING GLASS ALL OVER HER AND IMBEDDING IT IN THE GARAGE WALL. THIS TIME THEY REPLACED THE BACK WINDOW WITH A COMPLETELY RE-DESIGNED WINDOW. WE TOLD THEM THAT WE DIDN'T WANT THE VEHICLE, BECAUSE WE WERE AFRAID OF FUTURE INJURIES AND WERE ACTUALLY AFRAID TO USE IT AGAIN. THE DEALERSHIP TOLD US IT WAS FORDS PROBLEM, NOT THEIRS, AND SO WE CONTACTED FORD. A REPRESENTATIVE PROMISED TO GET BACK WITH US AFTER TAKING THE INFORMATION, BUT IT HAS BEEN OVER A WEEK NOW, AND WE HAVE NOT BEEN CONTACTED. I HOPE YOU CAN HELP US RESOLVE THIS MATTER. SHOULD THERE HAVE BEEN A RECALL? DT PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#770046November 23, 2002
EXTERIOR LIGHTING:HEADLIGHTS
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769985November 21, 2002
SUSPENSION
MY VEHICLE HAS CRACKING NOISES BEHIND DASH THAT UNCOVERED 15 PLUS BOLTS LOOSE, IN ADDITION THE DEALER NOTICED THE FRAME LOOKED RACKED. THE TAILGATE AND FRONT END ASSEMBLY SHOW SIGNS THAT POTENTIAL STRUCTURAL PROBLEMS PER SERVICE MGR. FORD CONTINUES TO NOT RETURN CALLS AND GIVING A RUN AROUND TO DEALER. ENGINEER FROM FORD DISAVOWED PROBLEMS STATING WITHIN SPEC'S. DEALER HAS CONTINUED TO ARGUE BACK DUE TO VISUAL EVIDENCE OF DEFECTIVE VEHICLE. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769844November 18, 2002
TIRES
THE TIRE BLEW OUT OF THE EXPLORER GOING 75 MPH ON A MAJOR ROUTE IN MASSACHUETTS. THERE WERE NO INJURIES, BUT I FEEL I SHOULD REPORT THIS DUE TO 6-MONTH OLD VEHICLE WITH LESS THAN 10,000 MILES. THE CONDITIONS THAT DAY WERE VERY HOT, IT WAS ABOUT 90 DEGREES WHEN THE TIRE BLEW OUT NEED TO REPORT. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769730November 15, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022157November 5, 2002
AIR BAGS:FRONTAL
CONSUMER STATES WHILE DRIVING THE AIR BAG LIGHT STAY ALLUMINATED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769257November 4, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY FATHER-IN-LAW HAS THE SAME PROBLEM. HE BOUGHT HIS 5 DAYS AFTER ME, HIS STALLED 5 TIMES TO THIS DATE. REMEMBER THE NEWS, (FOG AND MAJOR PILE UP WITH NUMEROUS DEATHS) WHAT WAS THE REASON ? I DON'T WANT THIS TO BE OUR ACCIDENT WAITING TO HAPPEN. "INTERMITTENT" , COULDN'T "REPRODUCE" THE PROBLEM. NOT GOOD ENOUGH TO KEEP MY FAMILY SAFE. PLEASE HELP. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568150October 29, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE CONSUMER STATED THAT THE BRAKES FAILED.*SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021793October 29, 2002
POWER TRAIN:MANUAL TRANSMISSION
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND NO WARNING THE VEHICLE WILL STALL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021796October 29, 2002
FUEL SYSTEM, GASOLINE:STORAGE
CONSUMER STATED THAT WHILE DRIVING THE FUEL SENDING UNIT IS NOT WORKING PROPERLY AND THE VEHICLE WILL RUN OUT WITHOUT WARNING. DEALER NOTIFIED TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#768987October 28, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
VEHICLE BROUGHT TO DEALER AFTER CRAKING NOISES BEHIND DASH AND DRIVER PILLAR. FOUND 15 PLUS BOLTS LOOSE, HOSES INSTALLED INCORRECTLY, ALL PANELS/DOOR/GRILLS ASSEMBLY ON VEHICLE FRONT AND REAR ARE DROPPED OR RACKED OUT OF ALIGNMENT. DEALER UNABLE TO CONCLUDE WHY SO MANY DEFECTS EXIST. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021422October 23, 2002
STEERING, SUSPENSION:FRONT, STEERING:RACK AND PINION
THE OWNER STATES THE TRUCK VEERS SIDE TO SIDE NOT KEEPING A STRAIGHT DIRECTION. TRUCK HAS BEEN IN THE SHOP (8) TIMES FOR PROBLEMS WITH THE FRONT END OR STEERING. THE PARTS WERE REPLACED FROM THE STEERING TO A COMPLETE RACK AND PINION WITH DEFECT NOT CORRECTED. AN ENGINEER FROM FORD HAS ALSO INSPECTED THE TRUCK AND HAS DETERMINED THAT THERE IS NO PROBLEM. THE DEALERSHIP IS INSISTING THAT THE OWNER COME PICK THE TRUCK UP IN THE SAME CONDITION. PLEASE DESCRIBE DETAILS. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021437October 23, 2002
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
CONSUMER STATES THAT WHEN TRYING TO APPLY THE BRAKES THEY WILL SIMULTANEOUSLY HIT THE ACCELERATOR PEDAL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021242October 21, 2002
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CONSUMER STATES OF HAVING PROBLEMS WITH THE AIR BAG LIGHT REMAINING ON WHILE DRIVING. DEALER WAS CONTACTED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#768477October 15, 2002
AIR BAGS
MY TRUCK ROLLED AT 35 MPH 2 TIMES AND DID A 180 THE AIRBAGS NEVER WENT OFF. CAUSING ME TO SUFFER INJURIES TO MY HEAD CHEST AND LEGS. MR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8020768October 15, 2002
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE VEHICLE JERKS AND WILL LOSE POWER AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020890October 15, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER
CONSUMER STATES OF HAVING PROBLEMS WITH THE AIR CONDITIONER. DEALER WAS CONTACTED. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#768430October 14, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKES FAILED!!. THE BRAKE PEDAL MOVED OVER AND ON TOP OF THE GAS PEDAL. THE PRESSURE FROM THE BRAKE PEDAL CAUSED THE EXPLORER TO MOVE ON IT OWN, TOWARDS A GROUP OF PEOPLE IN THE DALLAS CONVENTION CENTER PARKING LOT.S. I PRESSED ON THE BRAKES, FAST AND HARD, AND THEN THE EXPLORER STOPPED. MOREOVER, THE EXPLORER PICKED UP SPEED UNTIL I STEPPED ON THE BRAKES. THE 2002 EXPLORER WAS REPAIRED UNDER WARRANTY BY PRESTIGE FORD IN GARLAND TEXAS . I ASKED A REASON FOR THE BRAKE TO FAIL IN A NEW EXPLORER. I STATED THAT MY FAMILY ARE AFRAID FOR LIVES AND NO LONGER WANT THE SUV. RICK BAKER AT PASADENA FORD OFFERED SAFETY INSPECTION, I IN TURN TOOK TO SUV IN FOR AN SAFETY INSPECTION, NOW SAFE .PER FORD , I ALSO STATED MY FAMILY I ARE AFRAID OF EXPLORER, AND WANT OTHER EXPLORER DRIVERS WARNED BEFORE LIVES ARE LOST. PASADENA FORD DEALER, BRAD WILSON SAID THAT HE WILL SUBMIT MY COMPLAINT TO FORDS MOTORS CORP. AND MAIL A COPY TO ME. TO DATE NOT A NO COPY OF THE LETTER, OR REMIBURSMENT FOR OUT OF POCKET EXPENSE. THE TRIP CAUSED EXTREME FINANCIAL HARDSHIP UNABLE TO PAY LEASEING COMPANY. TO THE LEASING COMPANY IS TAKING THE EXPLORER FOR NONE PAYMENT. PLEASE HELP. I MAILED NHTSA A CERTIFIED LETTER AUG.28, 2002, NO RESPONSE TO AS OCT. 14, 2002 MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020364October 8, 2002
POWER TRAIN:MANUAL TRANSMISSION
CONSUMER STATES THAT TRANSMISSION HESITATES EXCESSIVELY AND VEHICLE LURCHES FORWARD WHEN SHIFTING BETWEEN GEARS. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006955October 2, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THE PROBLEM IS WITH THE DESIGN OF THE FUEL TANK/VAPOR RECOVERY SYSTEM. I WAS TOLD BY THE DEALER THAT WHEN THE FUEL TANK IS FULL FUEL SPLASHES INTO THE VAPOR RECOVERY CANISTER AND CAUSES THE CAR TO STALL. THERE IS NO FIX FOR THE PROBLEM. FORD ENGINEERS HAVE BEEN CONTACTED AND ARE WORKING ON THE PROBLEM. I WAS TOLD IT WOULD BE 60-90 DAYS FOR A SOLUTION. IN THE MEANTIME I WAS TOLD TO KEEP THE TANK 3/4 FULL OR LESS. THE PROBLEM IS THAT I WAS NOT TOLD OF THIS DESIGN PROBLEM WHEN I PURCHASED THE VEHICLE. IF IT IS A DESIGN PROBLEM THEN EVERY SPORT TRAC SHOULD BE EFFECTED. IT IS A SAFETY PROBLEM BECAUSE THE 4 TIMES THE VEHICLE STALLED ON ME THREE OF THEM WERE IN THE MIDDLE OF A TURN. ALL OF A SUDDEN I HAD NO POWER STEERING OR BRAKES. EVEN FOR MYSELF , A LARGE MALE, I HAD TROUBLE COMPLETING THE TURN. I SHUDDER TO THINK BOUT WHAT WOULD HAVE HAPPENED IF MY 105 POUND DAUGHTER HAD BEEN DRIVING THE CAR AND IT HAD STALLED DURING A TURN. IF THIS IS A DESIGN PROBLEM, THEN PEOPLE NEED TO BE WARNED WHEN THEY PURCHASE THE VEHICLE. NOT FILLING THE GAS TANK COMPLETELY DOES WORK, NO STALLS OCCUR. THANK YOU. TIM COLE. *NLM *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*768014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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