Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10003041January 20, 2003
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH, SEATS:FRONT ASSEMBLY:POWER ADJUST, SUSPENSION:FRONT, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
I BOUGHT A 2002 EXPLORER ON MAY 23,2002. IN THE PAST 8 MONTHS, THE VEHICLE HAS BEEN TOWED IN BECAUSE IT WOUDN'T START--ACOMPUTER CHIP WAS REPLACED. MY A/C MADE A HIGH PITCH SQUEAL AND AFTER AT LEAST FIVE TIMES OF TRYING TO REPAIR THE EXISTING A/C CLUTCH, A NEW ONE WAS FINALLY PUT ON. MY FRONT END SUSPENSION HAS BEEN FIXED. MY MIDLIFT GATE CRACKED IN NOVEMBER AND A NEW ONE WAS PUT ON. I HAVE HAD DAILY PROBLEMS WITH THE DRIVER'S SIDE SEAT NOT FULLY GOING INTO POSITION WHEN I START MY TRUCK AND THIS PROBLEM HAS NOT BEEN FIXED AS THE SERVICE DEPT. THAT I DEAL WITH NEVERS SEEMS TO BE ABLE TO SEE THE PROBLEM. FUNNY HOW IT DOES IT EVERY DAY FOR ME, THOUGH. MY BLINKERS WILL SOMETIMES STICK AND STAY ON WITHOUT BLINKING--THIS ALSO HAS NOT BEEN FIXED. AT THE BEGINNING OF JANUARY,2003, ON THE WAY HOME FROM A TRIP, MY HUSBAND AND I NOTICED THAT EVERY TIME WE SLOWED THE TRUCK DOWN, THERE WAS A BLAST OF AIR FROM THE UPPER VENTS IN THE VEHICLE. THIS HAPPENED NO MATTER WHAT SETTING WE HAD IT IN (IE. DEFROST OR FLOOR VENTS). THIS PAST THURSDAY, JAN.16, THE SUSPENSION WAS REPAIRED AND SUPPOSEDLY THE HEATING SYSTEM WAS AS WELL. NOW THE AIR DOESN'T SEEM TO LEAK OUT THE TOP VENTS, BUT CONTINUOSLY COMES OUT OF THE FLOOR VENT, NO MATTER WHAT SETTING THE HEAT IS ON. I HAVE A RENTAL VEHICLE ONCE AGAIN, WHILE THEY KEEP THE VEHICLE OVERNIGHT TONIGHT TO SEE IF THEY CAN HOPEFULLY FIX THIS PROBLEM. NEEDLESS TO SAY, WE ARE CURRENTLY CHECKING INTO THE LEMON LAW FOR OUR STATE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002922January 18, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV), EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I AM CURRENTLY INVOLVE IN A DISPUTE WITH FORD MOTOR COMPNY REGARDING REPAIRS TO MY 2002 FORD EXPLORER. IN BRIEF, THE TRUCK WAS DIAGOSED BY FORD WITH INTERNAL ENGINE FAILURE, FORD CLAIMS THAT SENT THE TRUCK TO THEM WITH (5) FIVE QUARTS OF OIL MISSING, I HAVE DOUCUMENTATION SHOWING THAT FORD DID THE LAST OIL CHANGE WITHIN THE TIMELINE OF MAINTANENCE AS PER FORD MAINTANTIENCE MANUAL. FORD IS CLAIMING THAT I AM RESPONSIBLE FOR THEFULL AMOUNT VERBALLY ESTAMATED AT $5000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002834January 17, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE PEDAL FADES AND GOES CLEAR DOWN TO FLOORBOARD WHILE STOPPED AT A STOP LIGHT OR STOP SIGN. PROBLEM IS GETTING WORSE. I HAVE TAKEN TO DEALER 5 TIMES AND LAST TIME THE SERVICE MANAGER TOLD ME THIS IS NORMAL. HE SAID THAT SOME OTHERS (NOT ALL)DO THE SAME THING. MINE STARTED THIS AT ABOUT 28,000 MILES. I CURRENTLY HAVE 35400 MILES ON VEHICLE. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004137January 17, 2003
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
CONSUMER WAS IN A ACCIDENT, AND UPON COLLISION NONE OF THE AIR BAGS DEPLOYED. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10004076January 16, 2003
AIR BAGS:FRONTAL
WHILE TRAVELING ABOUT 60MPH ON HIGHWAY CONSUMER WAS BLINDED BY THE SUN. CONSUMER PULLED OVER TO THE SHOULDER AND HIT AN ALUMINUM MERIDIAN STRIP. UPON IMPACT, DUAL AIRBAGS DIDN'T DEPLOY. PH. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002730January 15, 2003
ENGINE AND ENGINE COOLING
I HAVE A 2002 FORD EXPLORER AND HAVE HAD NUMEROUS PROBLEMS THAT THE DEALER HAS NOT BEEN ABLE TO FIX. AT ANY SPEED THE ENGINE IS CONSTANTLY MAKING A TICKING NOISE. SOMETIMES WHEN MAKING A COMPLETE STOP THE TRUCK WILL STALL AND THEN JERK FORWARD WHEN I AM TRYING TO PUSH ON THE GAS TO GO. THIS HAPPENS SO MUCH AND I HAVE SENT IT IN NUMEROUS TIMES FOR THIS AND NO SOLUTION. THIS ALSO HAPPENED TWICE ON THE FREEWAY WHEN I HAD TO PRESS ON THE BRAKES TO STOP QUICKLY THE TRUCK LOCKED UP FOR ABOUT 5-10 SECONDS AND THEN JERKED FORWARD. I STILL HAVE TO DEAL WITH THIS SITUATION SINCE I AM IN A LEASE AND THE DEALERSHIP SAYS THEY CAN'T FIND ANYTHING WRONG. I TELL THEM IT IS DANGEROUS FOR ME TO BE DRIVING THIS VEHICLE. TWICE AT A STOP SIGN I TOOK MY FOOT OFF THE BRAKE TO GO BUT THE TRUCK STARTING MOVING BACKWARDS. I PRESSED THE BRAKE AGAIN THEN RELEASED AND IT STILL MOVED BACKWARDS. I THEN PUT IT IN PARK AND THEN BACK IN DRIVE AND THEN IT MOVE FORWARDED. I TOOK THE TRUCK IN AGAIN THE NEXT DAY AND TOLD HIM THE SITUATION AND STILL NOTHING WAS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002758January 15, 2003
FUEL SYSTEM, GASOLINE:STORAGE
I DRIVE A 2002 FORD SPORT TRAC WITH FOLLOWING PROBLEMS THAT CAN NOT BE CORRECTED BY THE DEALERSHIP.1) THE FUEL TANK IS NOT PROPERLY VENTED, BECAUSE THE LAST 3-4 GALLONS COULD TAKE 3-4 MINUTES TO ACCOMPLISH WHILE REFUELING. 2) WHILE DRIVING BETEEN 60-65 MPH ON THE INTERSTATE AND FOLLOWING THE DEALERSHIP'S INSTRUCTIONS, THE BEST THAT CAN BE ACCOMPLISH IS 15-16 MPG. 3) THE OVER-HEAD TEMPERATURE CAN NOT BE CALIBRATED, IT REMAINS 4-5 DEGREES OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003719January 14, 2003
VEHICLE SPEED CONTROL:CABLES
THROTTLE CABLE GOTS STUCK CAUSING VEHICLE TO ACCELERATE WITHOUT WARNING. DEALER WAS NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000878January 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
2002 FORD EXPLORER CAN SLIP FROM PARK INTO REVERSE, CAUSING A ROLL-AWAY ACCIDENT. THE GEAR SHIFT IS LOOSE ENOUGH THAT A DRIVER CAN SHIFT THE TRUCK INTO "P" ON THE GEAR SHIFT, BUT THE TRUCK IS NOT ACTUALLY ALL THE WAY IN PARK. WHEN THIS HAPPENS, IT CAN SLIDE INTO REVERSE. THIS IS WHAT HAPPENED TO MY WIFE AND DAUGHTER. SHE PUT THE CAR INTO REVERSE AND BACKED UP THE DRIVEWAY. SHE LEFT THE VEHICLE IN PARK ON THE LEVEL DRIVEWAY TO RUN A BAG OF GROCERIES INSIDE. SHE OPENED THE REAR GATE, WENT INSIDE, DROPPED THEM OFF, THEN HEARD A LOUD CRASH. THE TRUCK HAD SLIPPED OUT OF PARK AND INTO REVERSE, CAUSING IT TO CRASH INTO THE HOUSE. I CAN REPRODUCE THIS BEHAVIOR EASILY. I TOOK IT TO BOB TOMES FORD OF MCKINNEY, TX AND SPOKE WITH MAUREEN POLLACK OF FORD'S CONSUMER AFFAIRS. THEY SAID THAT THEY COULD FIND NO DEFECT (OF COURSE). I BELIEVE THAT THEY FOUND NOTHING OUT OF THE ORDINARY BECAUSE ALL 2002 FORD EXPLORERS HAVE AMBIGUOUS GEAR SHIFTS. I URGED HER TO HAVE FORD ISSUE A RECALL OR A SERVICE BULLETIN AT THE LEAST. SHE DECLINED, SAYING THAT THE TECHNICIAN AT THE DEALERSHIP SAID IT WAS OK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10001743January 8, 2003
AIR BAGS
AIR BAG LIGHT COMES ON INTERMITTENTLY. CONTROL MODULE REPLACED THREE TIMES. HOWEVER PROBLEM STILL EXIST. VEHICLE IN SERVICE 5 OR 6 TIMES. *TT *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004731January 7, 2003
SEAT BELTS
SEAT BELTS DIFFICULT TO DISENGAGE AND SECURE. *JB NAR 1/21/2002
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000738January 5, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, EQUIPMENT:MECHANICAL
EXCESSIVE PROBLEMS WITH TRANSMISSION JERKING, AND SHIFTING PROBLEMS, PURCHASED VEHICLE AS BRAND NEW AFTER 4 MONTHS CONTACTED DEALER WHERE CARE WAS PURCHASED REGARDING PROBLEM. BROUGHT VEHICLE IN AT LEAST TWICE BEFORE PROBLEM WAS FOUND.THE TRANSMISSION WAS REPLACED HAS SINCE HAD THE SAME PROBLEM ALONG WITH OTHER PROBLEMS, VEHICLE STALLING WHILE DRIVING, CD PLAYER POWER SHUTS OFF. RATTLING WHEN HITTING BRAKES. FILED A COMPLAINT DEALER REFUSES TO BUY CAR BACK ASK ME TO TRADE CAR IN WITH MORE MONEY DOWN. THE DEALER REPAIR PERSONS CONFIRMED THAT THEY HAVE HAD REPLACED AT LEAST 10 TRANSMISSIONS ON THE SAME STYLE VEHICLE PRIOR TO MY VISIT AND RECOGNIZED A PATTERN. BUT NOTHING HAS BEEN DONE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000500January 3, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING AT 60-65 MILES HOUR,I SAW THE BRAKE LIGHTS OF THE VEHICLE IN FRONT OF ME WHEN I APPLIED THE BRAKES ON MY CAR ( EXPLORER SPORT 2002 )FOR THE FIRST 15 FEET MY CAR PARTIALLY SLOWED DOWN THEN IT FELT LIKE IT LOST TRACTION AND THE BACK SWUNG TO THE RIGHT,I GOT IT GOING STRAIGHT AGAIN AND KEPT THE PRESSURE ON THE BRAKE PEDAL BUT THE CAR KEPT GOING AT THE SAME SPEED CRASHING ON THE OTHER VEHICLE. LATTER I SAW STREAKS MARKS OF FLUID COMING OUT OF THE RIGHT FRONT WHEEL. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10001654December 30, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING THE VEHICLE WILL STICK IN PARK AND WILL NOT SHIFT GEARS CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001374December 23, 2002
TIRES
WHILE DRIVING AT 60/65 MPH THE BACK RIGHT TIRE BLOW OUT. THE DEALERSHIP REPLACED THE TIRE WITH THE SAME MAKE/MODEL TIRE AND THAT TIRE IS WEARING ON THE INSIDE AND OUTSIDE. THE DEARLERSHIP INDICATED THAT THE TIRE LOOKED LIKE IT HAD LOST AIR PRESSURE, BUT THERE WERE NO SIGNS OF PUNCTURE. PLEASE PROVIDE DETAILS. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001148December 18, 2002
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA#14956-01-F-061-000 LIFT GATE GLASS BRACKET ROTATION OF THE BRACKET COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS: CONSUMER STATES HAS THE SAME PROBLEM. DEALER HAS BEEN NOTIFIED PROVIDE FURTHER INFORMATION. TS PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001058December 17, 2002
SEATS
CONSUMER'S VEHICLE WAS REAR ENDED, WHICH CAUSED THE DRIVER AND PASSENGER SEATS TO COLLAPSE BACKWARD.TS *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10000169December 17, 2002
TIRES
TIRE PRESSURE IN 2002 EXPLORER STILL SET TOO LOW. THE DOOR PANEL ON MY 2002 EXPLORER SAYS TO INFLATE FRONT TIRES TO 30 PSI, REAR 35 PSI. WHILE SPIN BALANCING I WAS ABLE TO WITNESS THE "CUPPING" OF THE TIRE WHILE IT WAS SPINNING ON THE MACHINE. THIS SHOWED UNEVEN WEAR. THIS WAS ONLY ON THE FRONT TIRES, WHICH, ACCORDING TO THE OWNERS MANUAL AND THE DOOR PANEL, NEEDED ONLY 30 PSI OF AIR. I CALLED THE MANUFACTURER (GOODYEAR) AND THEY SAID NEVER GO BELOW 35 PSI ON ALL FOUR TIRES. I HAVE 16 INCH AP TIRES. HOW FAR IS FORD WILLING TO GO? SMOOTHNESS OF RIDE OVER SAFETY OF OCCUPANTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770217November 28, 2002
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHILE DRIVING APPROX. 40 MPH, VEHICLE SUDDENLY WENT INTO 4 WHEEL DRIVE LOW RANGE. OCCUPANT WAS WEARING SEAT BELT AND CAR CAME TO AN ABRUPT STOP. ACCIDENT WAS AVOIDED DUE TO LIGHT TRAFFIC THIS DAY. CAR IS @DEALER 4 REPAIR. DEALER CLAIMS COMPUTER THAT SENDS SIGNAL TO 4 WHEEL DRIVE TRANSFER CASE FAILED DUE TO COLD WEATHER AND SENT FAULTY SIGNAL TO ENGAGE 4 WHEEL DRIVE INTO LOW RANGE. TEMP WAS 40 DEG. THAT DAY. I AM CONCERNED ABOUT THE STRESS PUT ON ALL OF THE INTERNAL DRIVE COMPONENTS DUE TO THIS SUDDEN ENGAGEMENT. DEALER SAYS THEY CHECKED FOR OUTSIDE DAMAGE, BUT DAMAGE WILL MOST LIKELY BE INTERNAL I.E. TRANSMISSION, TRANSFER CASE, SHAFTS, ENGINE, DRIVE ASSEMBLYS. THE DAY B4 WE TRAVELED ON THE INTERSTATE AT SPEEDS BETWEEN 60-70 MPH. IF THIS HAD OCCURED AT THIS SPEED IT WOULD HAVE BEEN MUCH WORSE. WIFE WENT FORWARD DURING ENGAGEMENT AND STRAINED HER SHOULDER. SHE WAS WEARING HER SEAT BELT THOUGH. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023385November 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES WHILE DRIVING AT ANY SPEED AND NO WARNING THE VEHICLE WILL SHUT OFF. CAUSING CONSUMER TO PULL OFF THE ROAD. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer