Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10532049July 26, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION REFUSED TO SHIFT GEARS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE BUT THE TRANSMISSION NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525797July 19, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE PANEL UNDER THE HATCH FRACTURED AND ALLOWED WATER TO PENETRATE THE VEHICLE. THE WATER THEN MADE CONTACT WITH THE ELECTRICAL COMPONENTS. THE VEHICLE WAS TAKEN TO A PRIVATE DEALER WHERE IT WAS FOUND THAT THE PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525025July 15, 2013
ENGINE
WHILE DRIVING MY 2002 FORD SPORT TRAC AT ABOUT 40 MPH,ENGINE SHUT OFF WITHOUT ANY WARNING,JUST A SHAKING FEELING,THEN COMPLETELY SHUT OFF,WHILE IN MOTION. VERY DANGEROUS SITUATION! NO CHECK ENGINE LIGHT CAME ON AND NO CODES WERE PRESENT. I WAS ABLE TO GET OUT OF TRAFFIC AND AVOID BEING HIT. HAD TO CRANK FOR ABOUT HALF A MINUTE AND IT RESTARTED. HAVE DRIVEN ON A DAILY BASIS ABOUT 200 MILES SINCE AND PROBLEM HAS NOT RECURRED AS OF YET.VEHICLE IS WELL MAINTAINED AND UP TO DATE ON FILTERS,ETC... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523539July 7, 2013
STRUCTURE:BODY:DOOR
DOOR HANDLE ISSUE. REAR DOORS CANNOT BE OPENED FROM THE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523542July 7, 2013
STRUCTURE:BODY
SEVERE DETERIORATION OF THE BODY MOUNT BUSHINGS TO THE POINT WHERE THEY CRUMBLE WHEN TOUCHED. INFERIOR MATERIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521558June 24, 2013
POWER TRAIN
MY VEHICLE WAS PARKED IN A DRIVEWAY. I STARTED THE VEHICLE, DEPRESSED THE BRAKE, AND ATTEMPTED TO PUT THE GEARSHIFT LEVER INTO REVERSE. THE GEARSHIFT LEVER WOULD NOT MOVE. AGAIN, I DEPRESSED THE BRAKE AND ATTEMPTED TO MOVE THE GEARSHIFT LEVER INTO REVERSE. THE LEVER BROKE OFF AT THE JOINT WHERE IT COMES OUT OF THE STEERING COLUMN. I HAD TO HIRE A TOW TRUCK. THE DRIVER HAD TO DISENGAGE THE TRANSMISSION TO LOAD IT ONTO THE BED OF THE TOW TRUCK. THIS HAS BEEN A MASSIVE INCONVENIENCE BOTH FINANCIALLY AND STRATEGICALLY. I EXPECTED THIS ISSUE TO BE IN THE RECALL MODE AS THERE ARE MANY INCIDENTS NOTED ON THIS SITE. I FEEL THE FORD MOTOR COMPANY SHOULD BE HELD LIABLE FOR ALL MY COSTS AS THIS IS OBVIOUSLY A FLAWED METAL JOINT THAT SHOULD NOT FAIL WITH NORMAL USE. WE RESIDE IN A MOUNTAINOUS STATE AND USE THE GEARSHIFT LEVER TO DOWN SHIFT ON THE SAME ROADS. THIS OCCURRENCE WOULD HAVE BEEN DISASTER ON FLOYD HILL OUTSIDE OF DENVER. I GUESS I WAS LUCKY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520322June 17, 2013
VEHICLE SPEED CONTROL
LETTER FROM CONGRESSMAN SHIMKUS ON BEHALF OF CONSTITUENT RE WIRING HARNESS FIRE ON HER RECALLED FORD VEHICLE *TGW THE CONSUMER STATED WHEN SHE CALLED THE DEALER TO INQUIRE ABOUT A RECALL, SHE WAS INFORMED THERE WAS A RECALL. HOWEVER, THE VEHICLE HAD ALREADY BEEN REPAIRED IN ANOTHER STATE IN DECEMBER 2010. THE CONSUMER STATED THE VEHICLE HAS BEEN NO FURTHER THAN WEST THAN MISSOURI. THE CONSUMER REFERENCED RECALL # 09V399000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10519526June 12, 2013
SUSPENSION
THEY WERE ROTTEN AND FALLING APART, I WAS LOOKING ONLINE AND EVERYBODY HAD THE SAME PROBLEM. THAT SHOULD BE A MANUFACTURED RECALL. IT'S A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512812May 20, 2013
POWER TRAIN
THE DREADED GEARSHIFT IN HAND SO WELL KNOWN BY FORD AND ANYONE WITH THIS MODEL,AND FORD WANTS BIG MONEY FROM THE CONSUMER,FOR A TERRIBLY ENGINEERED PART. HAVE YOU DRIVEN A FORD LATELY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511353May 10, 2013
STEERING
I HAD JUST PULLED IN TO MY CUSTOMERS LOT AND WENT TO PUT THE CAR IN PARK, AS I DID THE GEAR SHIFT LEVER BROKE OFF IN THE STEERING COLUMN AND WAS JUST DANGLING. I PUT THE PARKING BRAKE ON AS THE SUV WAS ROLLING, I COULD NOT GET THE KEYS OUT. I HAD TO HAVE IT TOWED TO INTERSTATE FORD IN DAYTON. OH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510838May 6, 2013
UNKNOWN OR OTHER
CAR RECK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10510027April 30, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE, THE GEAR SHIFTER FRACTURED. THE VEHICLE WAS NOT THE TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 167,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508801April 19, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY
THE INTERIOR LIGHTS OCCASIONALLY FLICKER WHEN ALL DOORS ARE SHUT SECURELY. ALSO THE DOOR AJAR LIGHT WILL FLICKER AT TIMES AS WELL. THE ALARM GOES OFF FOR NO REASON AND USUALLY IT IS IN THE MIDDLE OF THE NIGHT AND I AM PRETTY SURE IT IS RELATED TO THE DOOR AJAR MALFUNCTION. THERE IS NO WAY TO DISABLE THE FACTORY ALARM SO I HAVE HAD TO LEAVE MY CAR UNLOCKED AT NIGHT JUST TO KEEP IT FROM GOING OFF AND WAKING UP THE NEIGHBORS. ALSO WE HAVE A CRACK ON THE LIFT GATE JUST BELOW THE REAR WINDOW. YOU CAN SEE THIS IS A COMMON ISSUE BY LOOKING AT OTHER EXPLORERS AROUND TOWN. I HAVE REALLY ENJOYED THE EXPLORER UP UNTIL NOW BUT IT DOES BOTHER ME THAT THESE TWO ISSUES ARE VERY COMMON YET FORD WON'T ISSUE A RECALL TO FIX THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507327April 6, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
LIFT GATE WINDOW HINGE BROKE SCRATCHING THE PAINT AND HURTING MY HAND CATCHING IT SO IT WOULD NOT BREAK THE OTHER HINGE. CALLED FORD THE FIRST TIME THIS HAPPEN AND THEY SAY ITS NOT PART OF THE RECALL WHICH I CANT FIGURE OUT SINCE THIS IS THE THIRD TIME THIS HAS HAPPEN TO ME SINCE I'M THE OWNER OF MY 02 EXPLORER SPORT AND FOUND OUT THIS HAPPEN TO THE ORIGINAL OWNER ONCE.SOMETHING HAS TO BE DONE! I RESEARCH THIS ON LINE AND SEE MANY OTHER EXPLORER OWNERS WITH THE SAME PROBLEMS AND THE SAME STORY COME ON LETS DO SOMETHING ABOUT THIS!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505575April 3, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING HOME FROM WORK, ATTEMPTED TO PASS A SLOWER MOVING CAR. AS I DID SO THE GAS PEDAL STUCK TO THE FLOOR. CAUSING ME TO BRAKE TO SLOW VEHICLE..FINALLY ABLE TO FREE GAS PEDAL BY LIFTING IT UP WITH MY FOOT...MAJOR SAFETY ISSUE..FORD SAID NO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504254March 23, 2013
SUSPENSION, WHEELS, POWER TRAIN
BEARING KEEP HAVE TO BE REPLACED, AN THE REAR COIL SPRING IS CRACKED AN THE TIRE CAME OFF WHILE DRIVING MY TRUCK, HAVE REPLACED THE WHEEL BEARING 3 TIMES ALREADY. AN I HAVE REPLACE THE TRANSMISSION 2 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504195March 22, 2013
WHEELS
I HAVE ONLY OWNED MY 2002 FORD EXPLORER FOR A LITTLE OVER A YEAR AND I HAVE HAD TO REPLACE THE REAR WHEEL BEARINGS 3 TIMES. JUST TODAY I HAVE NOTICED THAT THE LEFT REAR WHEEL BEARING IS GOING AGAIN AND I JUST REPLACED BOTH REAR WHEEL BEARINGS A MONTH AGO. THIS IS VERY EXPENSIVE AND I'M AM VERY DISAPPOINTED IN THE QUALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503988March 21, 2013
SERVICE BRAKES, SUSPENSION, FUEL/PROPULSION SYSTEM
WE WERE DRIVING DOWN THE HIGHWAY AND WE HEARD A CLUNK AND SO WE PULLED OVER RIGHT AWAY AND LOOKED AND THOUGHT IT LOOKED LIKE THE REAR PASSENGER SIDE WAS SAGGING BUT WASN'T SURE, WE DROVE HOME AND THEN REALIZED IT WAS DEF SAGGING. I TOOK IT TO THE CAR LOT I BOUGHT IT AT AND THEIR GOING TO CHECK IT ALL OUT TO SEE WHAT'S GOING ON.. JUST BE LOOKING AT IT THE CAR LOT MECHANIC SAID LOOKS LIKE SUSPENSION ISSUE AS IF SOMETHING BROKE. ALSO THE CHECK ENGINE LIGHT CAME ON AND WE HAD IT CHECKED OUT A FEW TIMES AND IT APPEARS TO HAVE O2 SENSOR ISSUES LOCATED ON THE EXHAUST WHICH SEEMS TO BE A ISSUES WITH ALOT OF FORD EXPLORERS WHICH MAKES GAS MILEAGE TERRIBLE AND VEHICLE STALLS OUT AND DIES, NOT TO MENTION THE PIECE OF PLASTIC UNDER THE REAR HATCH WINDOW THAT ALWAYS BREAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503463March 18, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE WHEN THE DEALER STATED THAT THE REAR COIL SPRINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503102March 15, 2013
ENGINE, AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT AFTER SHIFTING INTO REVERSE, THERE WAS AN EXPLOSION UNDER THE HOOD. THE AIR BAGS DEPLOYED AND THE ENGINE CAUGHT FIRE. THE FIRE DEPARTMENT WAS PRESENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE GEARS SLIPPING WHERE THE TRANSMISSION WAS REBUILT BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT AND TWO PASSENGERS SUFFERED INJURIES BUT THEY WERE UNKNOWN. THE VEHICLE FAILURE AND CURRENT MILEAGE WAS 291,000.
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0

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