Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10008132February 26, 2003
EQUIPMENT:MECHANICAL, FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:FILLING/CHARGING
DRIVING IN THE RAIN CAUSES DEBRIS AND WATER TO GET INTO THE FUEL TANK WHICH LEADS TO A FUELING PROBLEM. IF YOU TRY TO FUEL THE CAR AT ANY SPEED OF THE GAS PUMP, GASOLINE SPITS BACK AT TREMENDOUS PRESSURE. IT COVERS THE CAR, THE FUELING PERSON AND FORD IS NOT LETTING THIS SECRET OUT TO THE PUBLIC. I TALKED TO TWO MECHANICS AT THE DEALERSHIP MY CAR IS IN (THE CAR HAS BEEN THERE FOR A MONTH, THIS TIME) AND THEY SAID IT'S A FACTORY DEFECT CAUSED BY TWO CANISTERS THAT ARE TO KEEP RAIN AND FEUL OUT. THIS IS A DANGEROUS CONDITION!!!!!!!!!!! I'VE SEEN PEOPLE WITH CIGARETTES IN THEIR HAND WHILE REFUELING. IF THIS HAPPENS TO THEM THEY ARE GOING TO DIE BECAUSE OF THE AMOUT OF FUEL THAT SPITS BACK. I'VE FILED FOR THE LEMON LAW BECAUSE I DON'T WANT A CAR THAT DOES THIS BECAUSE THEY ARE NOT ADDRESSING THE ISSUE ONLY REPLACING THE SAME PART.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009475February 26, 2003
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED SUDDEN ACCELERATION.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008165February 26, 2003
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I HAVE EXPERIENCED THE SAME PROBLEM WITH GAS SPEWING OUT OF TANK WHEN REFUELING. THIS IS MY SECOND SPORT TRAC. FORD BOUGHT BACK MY FIRST ONE BECAUSE THEY COULDN'T FIX ONGOING ENGINE PROBLEMS THAT STARTED OFF AS A ROUGH IDLE PROBLEM. THEY EVEN REPLACED THE ENGINE, AND SURPRISINGLY THAT MADE THINGS WORSE. I HAVE HAD MY NEW VEHICLE SINCE THE END OF JULY AND HAVE EXPERIENCED SIMILAR ROUGH IDLE PROBLEMS RECENTLY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008112February 25, 2003
FUEL SYSTEM, GASOLINE:DELIVERY
SPITS OUT GAS WHEN I START TO FILL IT UP. IT HAS BEEN IN THE SHOP 7 TIMES BETWEEN 8/02-2/03 FOR A CUMLATIVE TOTAL OF 35 DAYS! IT'S RUNNING NOW, BUT FOR HOW LONG BEFORE IT GOES BACK IN THE SHOP IS ANYBODY'S GUESS. I ASKED ONE OF THE SERVICE ADVISORS IF THERE WERE ANY OTHER SPORT TRACS WITH THE SAME PROBLEM, HE SAID NO. IF THAT WAS THE CASE, WHY WAS THE PART HE NEEDED TO FIX MY TRUCK ON NATIONAL BACKORDER? THIS NEEDS TO BE BROUGHT TO EVERYONES ATTENTION THAT HAS A SPORT TRAC. GAS SPITTING OUT IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE LOOKED IN TO BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007193February 24, 2003
POWER TRAIN
CONSUMER WAS UNAWARE OF HOW TO CHECK TRANSMISSION FLUID LEVEL OR HOW TO ADD TRANSMISSION FLUID.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008032February 24, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
HYDROLIC ARM ON BACK LIFTGATE BROKE 3 TIMES AND WAS "REPAIRED" AT THE DEALER. IT BROKE A FOURTH TIME, CAUSING THE LIFTGATE WINDOW TO SHATTER. THE GLASS AND FALLING DEBRIS SCRATCHED THE PAINT ON THE BACK OF THE VEHICLE. I WAS NOT NOTIFIED OF THE RECALL. PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008956February 20, 2003
SUSPENSION
THE LIFT GATE ON THE RIGHT SIDE SHOCK BROKE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007712February 18, 2003
FUEL SYSTEM, GASOLINE:DELIVERY
2002 FORD EXPLORER SPORT TRAC-DURING FUELING GAS SPITS OUT OF THE FILLER. SERVICE MANAGER SAID TO ME THAT LOTS OF SPORT TRACS HAVE THIS PROBLEM AND FORD CAN'T FIND THE ANSWER TO IT. THEY ARE NOT LETTING THIS OUT TO THE PUBLIC OR ON A TECHNICAL SERVICE BULLETIN. THIS IS VERY DANGEROUS AND SOMEONE SHOULD LOOK INTO IT! MY SPORT TRAC HAS BEEN IN THEIR FOR OVER A MONTH AND THEY HAVEN'T RESOLVED THIS YET!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005871February 15, 2003
AIR BAGS, SERVICE BRAKES, AIR:ANTILOCK, VEHICLE SPEED CONTROL, STEERING
WHILE PULLING INTO PARKING SPACE (RIGHT) IN PARKING GARAGE MY EXPLORER EXPERIENCED A SUDDEN ACCLERATION-AT FULL THROTTLE (SNAPPING THE STEERING WHEEL TO THE RIGHT) (EXTREMELY LOUD REVVING, WHINING AND ANOTHER SOUND LIKE A BAD BELT SCREECH ALL AT THE SAME TIME) BEFORE THE CRASH. NO BRAKES (PEDAL WENT TO THE FLOOR). CRASHED INTO STEEL I-BEAM BENDING IT AND CRACKING CONCRETE PILLARS. NO AIRBAG ON IMPACT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10007551February 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I WAS DRIVING MY TRUCK AND ALL OF A SUDDEN BRAKES STARTED GRINDING AND TRUCK WOULD BARELY STOP. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007552February 15, 2003
FUEL SYSTEM, GASOLINE
CANNOT PUT GAS IN VEHICLE. GAS POURS ALL OVER VEHICLE, GROUND, AND PERSON IF STANDING CLOSE TO GAS INLET. PH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10005808February 13, 2003
SERVICE BRAKES, AIR:ANTILOCK, AIR BAGS, VEHICLE SPEED CONTROL, STEERING
WHILE PULLING INTO PARKING SPACE (RIGHT) IN PARKING GARAGE MY EXPLORER EXPERIENCED A SUDDEN ACCLERATION-AT FULL THROTTLE (SNAPPING THE STEERING WHEEL TO THE RIGHT) (EXTREMELY LOUD REVVING, WHINING AND ANOTHER SOUND LIKE A BAD BELT SCREECH ALL AT THE SAME TIME) BEFORE THE CRASH. NO BRAKES (PEDAL WENT TO THE FLOOR). CRASHED INTO STEEL I-BEAM BENDING IT AND CRACKING CONCRETE PILLARS. NO AIRBAG ON IMPACT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10005655February 10, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, UNKNOWN OR OTHER
LAST SUMMER (JULY 2002) DURING A MILITARY MOVE FROM GA TO AZ I NOTICED THAT MY WINDSHIELD HAD A LARGE PIECE OF GLASS MISSING ON THE OUTTER RIGHT EDGE THAT YOU COULD NOT SEE UNTIL YOU ACTUALLY GOT RIGHT UP ON THE WINDSHIELD. PART OF IT WAS VISIBLE TO AND PART OF IT WAS HIDDEN BEHIND THE RUBBER SEAL THAT IS AROUND THE WINDSHIELD. THIS WINDSHIELD WAS ACTUALLY INSTALLED WITH THIS PIECE MISSING FROM IT WHEN THE VEHICLE WAS BUILT AND SENT TO THE DEALERSHIP. ALSO, THE REAR GLASS HATCH, GAS SHOCK TWISTED FROM ITS ORIGINAL POSITION AND CAUSED THE WINDOW TO BE OFF CENTER BY ABOUT AN INCH OR MORE. AFTER FIXING IT THREE TIMES IT HAD TO BE REPLACED. BOTH OF THESE PROBLEMS (THE WINDSHIELD AND THE GAS SHOCK) HAVE BEEN FIXED BY MY LOCAL DEALERSHIP AND THUS FAR HAVE HELD UP. THERE ARE NUMEROUS OTHER COMPLAINTS THAT I HAVE ON MY VEHICLE THAT INCLUDE THE ELECRICAL SYSTEM NOT FUNCTIONING PROPERLY. WHEN YOU TURN THE TRUCK ON SOMETIMES ALL THE DASHBOARD LIGHTS STAY ON AS WELL AS THE INTERIOR LIGHTS AND YOU HAVE TO SHUT THE TRUCK DOWN AND BACK ON SEVERAL TIMES IN ORDER FOR THEM TO GO OUT. THE TRUCK WILL SOMETIMES STALL AT TAKE OFF OR WILL LURCH WHILE SHIFITING INTO A HIGHER GEAR AND HAS TOTALLY SHUT DOWN WHILE DRIVING DOWN THE ROAD ON A FEW OCCASIONS. THE TRIM PAINT ON THE DOORS, BOTH FRONT AND PASSENGER HAS FADED THERE ARE RUSTED SPOTS IN THE PAINT ON THE TOP OF THE VEHICLE, AND THE HOOD HAS A VERY BAD ORANGE PEEL EFFECT ON IT WITH GRIT IN THE PAINT. THE LEFT REAR SPEAKER HAS BUSTED AND THE PANEL ON THE REAR HATCH BELOW HAS BROKEN LOOSE AS WELL AS ONE OF THE PLASTIC BRACKET COVERS ON THE BACK OF THE PASSENGER SEATS. PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004418February 6, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER IS HAVING SUDDEN ACCELERATION PROBLEMS. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006731February 6, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION STARTED TO SLIPPING. THE DEALER RECOMMENDED THAT NEW/REBUILT TRANSMISSION IS NEEDED. THE VEHICLE WAS OUT OF WARRANTY. PH SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005036January 31, 2003
FUEL SYSTEM, GASOLINE
2002 FORD EXPLORE BOUGHT NEW IT HAS A SHAKING IN PARK OR IN WHILE YOU ARE AT A TRAFFIC LIGHT OR STUCK IN TRAFFIC NOW IT CUTS OFF WHEN YOU ARE READY TO GO THE WHOLE CAR SHAKES THE CALL IT RUNS ROUGH ITS BEEN BACK TO THEM 4 TIMES THEY SAY ITS NORMAL FIRST TIME THE SAID THEY PUT FORDS FIX,TO THE PROBLEM BUT THAT DID NOT FIX ?!@#$% .I ONLY GET 156 MILES TO THE TANK FULL,THEY SAID WHEN IT GETS 10,000 MILES ON IT THEN IL GET BETTER MILEAGE LIKE I BELIEVE THIS BS, IT ONLY HAD 503 MILES ON IT WHEN THEY SAID THAT SEEMS THE MORE MILES I GO THINGS GET WORSE. NOW THERE'S 5,345 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004739January 27, 2003
VISIBILITY:WINDSHIELD
THERE IS A "LINE OF SEPARATION" BETWEEN HEADLINER ALONG THE TOP OF FRONT WINDSHIELD. CAN FEEL AIR COMING INTO INTERIOR CABIN. CONSUMER IS CONCERNED GLASS MAY ENTER INTERIOR IF HIT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004740January 27, 2003
STRUCTURE:BODY:BUMPERS
THERE IS A HOLE IN FRONT BUMPER WITHOUT A FRILL OR GUARD WHICH ALLOWS DEBRIS TO ENTER DIRECTLY INTO VEHICLE'S RADIATOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003391January 25, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
SINCE THE VEHICLE PURCHASE, THE TRANSMISSION HAS PERFORMED ERRATICALLY, AND HAS DEGRADED OVER TIME. THERE ARE THREE MAIN ISSUES, FIRST THE VEHICLE TENDS TO FUNCTION LIKE IT DROPS INTO NEUTRAL DURING LIGHT ACCELERATION. SECONDLY, AND MORE OF A CONCERN, THE VEHICLE CREEPS MANY FEET WHEN PLACED INTO 'PARK', WITH THE ENGINE OFF AND THE KEY OUT OF THE IGNITION, WHEN PARKED ON A GRADE. FINALLY, IT TAKES UPWARDS OF 30 SECONDS WHEN SHIFTING FROM 'PARK' TO ANY GEAR FOR THE TRANSMISSION TO ENGAGE. WHEN IT DOES FINALLY ENGAGE, IT GIVES THE FEELING OF 'SLAMMING' INTO GEAR. THIS VEHICLE HAS BEEN ON THE ROAD SINCE 5/01, AND HAS BEEN BROUGHT BACK TO THE DEALER MANY TIMES FOR THESE COMPLAINTS. THE DEALER INDICATED THAT THIS BEHAVIOR IS NORMAL. THE CONCERN IS THAT THERE IS A STRONG POTENTIAL FOR PROPERTY DAMAGE AND PERSONAL INJURY SHOULD THIS VEHICLE CREEP DOWNWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004285January 21, 2003
EQUIPMENT:APPLIANCE:AIR CONDITIONER
CONSUMER STATED THAT EVERY TIME HE CUTS ON THE AIR CONDITION, IT BLOWS OUT A BAD SMELL. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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