Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10038309November 12, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE VEHICLE MUST BE DRIVEN WITH THE WINDOWS DOWN BECAUSE CHEMICAL FUMES ENTER INTO THE PASSENGER'S COMPARTMENT. THE DEALER INSPECTED THE VEHICLE SEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK THE CATALYTIC CONVERTER WAS REPLACED AND RESET BUT THE PROBLEM REMAINED THE SAME. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046717November 10, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ANTI LOCK BRAKES MALFUNCTIONED. AS A RESULT THE ABS SENSOR LIGHT CONTINUED TO STAY ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046728November 10, 2003
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
THE REAR TAILGATE HAS A WINDOW AND THERE IS A PART OF THE DOOR THAT GOES UP WITH THE WINDOW. CONSUMER NOTICED A CRACK FROM THE GLASS DOWN, AND ANOTHER CRACK STARTING TO FORM. CONSUMER IS AFRAID THE WHOLE WINDOW MAY FALL OUT WHILE ON THE HIGHWAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046530November 7, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE HAVING FRONT BRAKE PADS REPLACED MECHANIC NOTICED THAT THE ROTORS RUSTED AND CRACKED. ALSO, THE REAR ROTORS ARE STARTING TO RUST . THE FRONT ROTORS WERE REPLACED. THE CAUSE OF THE RUST WAS UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045657November 7, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ANTI-LOCK BRAKE SYSTEM FAILURE, INABILITY OF FORD TO REPAIR. THE ABS WARNING LIGHT COMES ON, SECOND TIME IT HAS BEEN TO DEALER FOR REPAIR. DEALER TELLS ME THEY HAVE NO FIX, I CALLED TO FORD CUSTOMER SERVICE, THEY SAY THEY ARE AWARE OF THE PROBLEM BUT DON'T HAVE A FIX. VEHICLE IS DRIVABLE BUT I DON'T HAVE THE ANTI-LOCK BRAKES, LIGHT IS STILL ON. A CHECK WITH A TROUBLESHOOTING WEB SITE: HTTP://WWW.FORD-AUTO-AND-PARTS.COM/TROUBLESHOOTING/ANSWERS/ID-1224.HTML INDICATES THAT THIS IS A COMMON PROBLEM WITH THE EXPLORERS. NHSTA NEEDS TO LOOK INTO THIS AND FORCE A REPAIR OR RECALL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045700November 7, 2003
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
ABS LIGHT ON. IT HAS BEEN REPAIRED 3 TIMES UNDER WARRANTY AND NOW IS ON AGAIN. THE LIGHT CAME ON AT 43,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046363November 5, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR WINDOW FELL OFF THE HINGES. *AK PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046374November 5, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ABS SENSOR LIGHT STAYED ON. DEALER STATED OIL LEAKED ONTO THE SENSOR. THERE WAS NO SOLUTION, AND ABS SYSTEM DISENGAGED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046421November 5, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR DOORS WILL NOT OPEN FROM THE INSIDE. ALSO, THE REAR WINDOWS WILL NOT GO UP OR DOWN. DEALER MADE REPAIRS THAT TEMPORARILY FIXED THE WINDOWS. THE PROBLEM RETURNED ABOUT TWO MONTHS AFTER THE REPAIRS WERE DONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040319November 5, 2003
AIR BAGS:SIDE/WINDOW
CONSUMER CALLED COMPLAINING ABOUT SIDE AIR BAG PROBLEMS. WHILE DRIVING THE THE DRIVERS AND PASSENGER SIDE IMPACT AIR BAGS DEPLOYED WITHOUT ANY TYPE OF IMPACT ON THE ROAD. MANUFACTURER WAS CONTACTED AND REPLACED THE AIR BAGS UNDER THE VEHICLE'S WARRANTY.*AK NEITHER THE DEALER NOR THE MANUFACTURER EXPLAINED THE CAUSE OF THE THE FAILURE . *TS *NLM
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10040347November 5, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING, THE VEHICLE'S ABS LIGHT WOULD COME ON INTERMITTENTLY. THE CONSUMER HAD COME IN CONTACT WITH THE DEALERSHIP. *AK THE FIRST TIME THE ABS LIGHT HAD COME THERE WAS NO UNUSUAL EFFECT. THE SECOND TIME THE ABS LIGHT HAD COME, THERE WAS A DIFFERENCE IN BEING ABLE TO BRAKE SMOOTHLY. THE THIRD OCCASION OCCURRED AT THE LIGHT WHEN THERE WERE NO OTHER VEHICLES. THE VEHICLE FINALLY STOPPED AND THE CONSUMER WAS ABLE TO DRIVE HOME. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045379November 4, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
VEHICLE WAS TAKEN TO DEALER ON FOUR PREVIOUS OCCASIONS TO ADDRESS AN OVERHEATING PROBLEM THAT OCCURRED SUDDENLY WHILE DRIVING. TEMPERATURE GAUGE WOULD SPIKE AND THEN RETURN TO ALMOST NORMAL LEVELS. ON THE FIFTH TRIP TO THE DEALER 10/24/03, WAS THEN TOLD THE PROBLEM IS A CRACKED CYLINDER HEAD., THIS WAS LATER DIAGNOSED AS A PISTON PROBLEM. VEHICLE IS STILL WITH DEALER WITH COMPRESSION PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046080October 30, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER WAS ABOUT TO START VEHICLE WHEN IT WAS NOTICED THAT THERE WAS A MESSAGE ON THE DASHBOARD THAT REAR HATCH DOOR WAS AJAR. WHEN CONSUMER WENT TO CLOSE THE DOOR, THE GLASS EXPLODED OUT OF THE FRAME, WHICH FELL APART. THE HYDRAULIC PISTON HAD A BENT INSERT WHICH CAUSED THE INFRACTION. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043761October 28, 2003
ENGINE AND ENGINE COOLING
WHILE MERGING ONTO A FREEWAY, COULDN'T GET OVER 2,000 RPM AND THUS COULDN'T GET ENOUGH SPEED TO MERGE ON AT OVER 25MPH. VEHICLE STALLED SEVERAL TIMES WHILE TRYING TO GET OFF THE FREEWAY. NEW VEHICLE HAS 10812 MILES. FORD MAINTENANCE DEPT STATED THEY COULDN'T FIND ANYTHING WRONG, IT RAN FINE FOR THEM. MY HUSBAND WENT TO PICK UP THE VEHICLE AND IN DRIVE IT RAN, IN NEUTRAL COULDN'T GET MORE THAN 2,000 RPM, MECHANIC SAID IT WAS THE GOVERNOR, NEEDLESS TO SAY, MY HUSBAND SAID FIX THE CAR. THEY STILL HAVE MY TRUCK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042339October 27, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SEATS
WHILE DRIVING AT VARIOUS SPEEDS BLACK SMOKE WOULD CAME FROM THE TAIL PIPE. CONSUMER COULD SMELL GAS FUMES INSIDE THE VEHICLE. .*AK DRIVERS REAR DOOR WILL NOT OPEN FROM THE INSIDE. DRIVERS SIDE SEAT MOLDING IS FALLING OFF. CENTER DUCT LOOSE ON DASH. DRIVERS SEAT CUSHION LOST ITS FORM. *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044400October 21, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN DRIVING AT ANY SPEED AND PRESSING ON GAS PEDAL THERE WAS A LOUD THUMPING SOUND COMING FROM THE ENGINE. WHEN THE VEHICLE HEATED UP THERE WAS A STRONG SULFUR ODOR. DEALER AND MANUFACTURER HAVE BEEN INFORMED OF THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044267October 20, 2003
SERVICE BRAKES, HYDRAULIC
FAX FOLLOW-UP LTR FM LANDY JOHNSON III (CA) SUBMISSION OF 20 COPIES OF COMPLAINTS FILED W/NHTSA RE BRAKE PROBLEMS W/THE 2002 FORD EXPLORER; REPLY TO PASADENA DIST OFC.*MR THE CONSUMER EXPERIENCED PROBLEM WITH THE BRAKES. THE CONSUMER RETURNED THE VEHICLE TO THE DEALER. *TS *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044214October 17, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE HALF WAY CARGO GLASS EXPLODED WHILE CONSUMER OPENED THE DOOR. TECHNICIAN STATED IT WAS RELATED TO NHTSA RECALL 01I010000. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MOUNTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT. THIS WAS NOT A SAFETY RECALL; HOWEVER, IT WAS DEEMED AS A SAFETY IMPROVEMENT CAMPAIGN BY NHTSA. *AK DUP_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043134October 17, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
2002 FORD EXPLORER XLS 4WD. AT 33,000 MILES ABS SENSOR WARNING LIGHT CAME ON & REAR ABS UNIT WAS REPLACED. SINCE THEN THE ABS UNIT HAS FAILED EVER 2,500 TO 8,000 MILES. I NOW HAVE 87,000 MILES ON VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042927October 15, 2003
EQUIPMENT
THE SMELL OF MOLD IS COMING OUT OF THE A/C. ALL THE DEALERSHIP DID WAS DEODORIZE THE VENTS. THE MUSTY ODOR PERSISTS. I HAVE READ THAT OTHERS HAVE THE SAME PROBLEM WITH THEIR 2002 FORD EXPLORERS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer