Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10071104January 15, 2004
FUEL SYSTEM, GASOLINE
SEPTEMBER 2002: FUEL INJECTOR FOR #3 CYLINDER FAILED, CAUSING GASOLINE TO BE SPRAYED OVER ENGINE. DISCOVERED IN DRIVEWAY DURING VEHICLE WARM-UP. NO INDICATION OF PROBLEM EXCEPT FOR SMELL. OCTOBER 2003: FUEL INJECTOR FOR #3 CYLINDER FAILED, CAUSING GASOLINE TO BE SPRAYED OVER ENGINE. FAILURE OCCURED AT SOME POINT DURING DRIVING. DISCOVERED ONLY DUE TO FUEL SMELL. NO OTHER INDICATION. DEALER FIXED BOTH TIMES. CONCERNED ABOUT OCCUPANT SAFETY -APPEARS AS THOUGH FIRE COULD EASILY IGNITE, AND LEAD TO SERIOUS INJURY OR DEATH. NO WARNING THAT SYSTEM HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070384January 15, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
ON MAY 8, I WAS PLACING SOME ITEMS IN THE REAR OF MY 2002 EXPLORER THROUGH THE HATCHBACK (THE GLASS PART, NOT THE ENTIRE REAR DOOR). I HEARD A POP WHEN THE GLASS RAISED UP. SINCE IT WAS DARK AND I WASN'T SURE WHAT THAT NOISE WAS, I SLOWLY STARTED TO CLOSE THE GLASS WHEN IT EXPLODED. AS IT TURNS OUT, THE RIGHT PNEUMATIC SHOCK MOUNT HAD BROKEN OFF THE GLASS AS IT LIFTED. THE GLASS MUST HAVE BEEN BROKEN BY A PORTION OF THAT SHOCK MOUNT IN THE PATH DURING CLOSING. LUCKILY, I ONLY RECEIVED A CUT ON MY HAND AS GLASS WAS EVERYWHERE; IN MY SHOES, HAIR, PURSE, ETC. I AM VERY THANKFUL THAT MY THREE-YEAR-OLD WAS NOT WITH ME, AS SHE NORMALLY WOULD BE STANDING BY MY SIDE IN THAT SITUATION. I CAN ONLY IMAGING WHAT COULD HAVE HAPPENED. MY HUSBAND DROVE THE VEHICLE TO THE FORD DEALERSHIP THE NEXT DAY, ANTICIPATING THE WORST, BUT THEY FIXED THE VEHICLE FREE OF CHARGE. THEY CLAIMED THAT WAS THE FIRST TIME THEY HAD HEARD OF THAT HAPPENING, BUT THEY WERE VERY QUICK TO GIVE HIM A LOANER AND GET HIM OUT OF THERE. WE PURCHASED THE VEHICLE IN AUGUST OF 2002. IT HAD APPROXIMATELY 14,000 MILES ON IT AT THE TIME OF THE INCIDENT. I HOPE THIS INFO HELPS. PE04045_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10055225January 15, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EQUIPMENT:MECHANICAL:CARRIER/RACK
THE ROOF RACK (WHICH WAS FACTORY EQUIPMENT) SEPARATED FROM THE ROOF OF THE VEHICLE. THE CONSUMER FELT THAT THE RACK WAS LIABLE TO COME OFF AND CAUSE DAMAGE TO MOTORIST DRIVING BEHIND HIS VEHICLE. ALSO THE ABS LIGHT ILLUMINATED ON INTERMITTENTLY AND STAYED ON. THE CONSUMER HAD THE ABS PROBLEM REPAIRED SEVERAL TIMES ALREADY. THE MANUFACTURERS WAS AWARE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055227January 15, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EQUIPMENT:MECHANICAL:CARRIER/RACK
THE ROOF RACK (WHICH WAS FACTORY EQUIPMENT) SEPARATED FROM THE ROOF OF THE VEHICLE. THE CONSUMER FELT THAT THE RACK WAS LIABLE TO COME OFF AND CAUSE DAMAGE TO MOTORIST DRIVING BEHIND HIS VEHICLE. ALSO THE ABS LIGHT ILLUMINATED INTERMITTENTLY AND STAYED ON. THE CONSUMER HAD THE ABS PROBLEM REPAIRED SEVERAL TIMES ALREADY. THE MANUFACTURERS WAS AWARE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048277January 15, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TAILGATE WINDOW SHATTERED WITHOUT WARNING WHEN ATTEMPTING TO CLOSE IT. DEALER STATED THE HYDRAULIC CYLINDER TWISTED AWAY FROM THE BRACKET. *AK *JB *NM PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053040January 13, 2004
SEAT BELTS
FRONT DRIVER AND PASSENGER SIDE SEATBELTS ARE RUBBING AGAINST THE MOLDING WHERE THE SHOULDER HARNESS IS MOUNTED. THE EDGE OF THE SEAT BELT IS CUTTING INTO THE MOLDING CREATING GROOVES IN THE MOLDING AND POSSIBLY DAMAGING THE SEAT BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052901January 12, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A CRACK DOWN THE BACK HATCH OF MY EXPLORER. IT EXTENDS FROM UNDERNEATH THE BACK WINDOW TO THE LATCH OF THE BACK DOOR. IT DEVELOPED WITHOUT INCIDENT AND STEADILY WIDENS ON A DAILY BASIS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052830January 11, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
FOUND STRESS CRACK IN REAR HATCH...GOES FROM THE BOTTOM OF GLASS TO THE BOTTOM OF THE HATCH...THIS IS A DANGEROUS PROBLEM THAT SOMEONE ELSE REPORTED TO YOU ON YOUR SITE. THIS IS A DEFECT THAT COULD CAUSE AN ACCIDENT OR INJURY SINCE THE GLASS MAY DISLODGE AND CREATE A ACCIDENT...BRINGING TO DEALER TO GET FIXED.*AK PANEL CRACKED (VERTICAL) DOWN TRIM PLATE. COLD TEMP CONTRACTION. PURCHASED 08/02. 04/02 DOB. NEW DESIGN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053753January 9, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT ANY SPEED VEHICLE INTERMITTENTLY STALLED. CONSUMER MADE CONTACT WITH THE DEALERSHIP. THE CAUSE OF FAILURE WAS NOT IDENTIFIED AT THIS TIME. HOWEVER, FLOOR MANAGER SUGGESTED THAT FOR ANOTHER $125.00 CONSUMER COULD HAVE A NICE AND DECENT NEW CAR". *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050290January 9, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE HINGES ON THE BACK HATCH WINDOW SEPARATED FROM THE BODY OF THE VEHICLE, CAUSING THE DOOR TO SAG AND LEAN OUTWARDS WHEN THE DOORS WERE OPENED. *AK THE HINGE ON THE BACK HATCH WINDOW SEPARATED FROM THE BODY AND CAUSED THE WINDOW TO BE HELD ON BY ONE HINGE. THE WINDOW WAS HANGING FROM THE HINGE ONLY. THE DEALER REPLACED THE HINGES. (HATCH DOOR PROBLEM) *SC *JB PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053467January 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING DURING HEAVY SNOW TRANSMISSION MODULE WAS NOT WORKING. THERE WAS NO DASHBOARD INDICATION OF 4X4 FAILURE. DEALER REPLACED THE MODULE SENSOR. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052102December 30, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE OPENING THE REAR LIFT GATE THE DOOR HINGE BROKE AND CAUSED THE DOOR NOT TO CLOSE/LATCH PROPERLY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM RE-EVAL SINCE PE OPENING AND DET TO BE VALID PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051224December 29, 2003
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
WHEN TOWING VEHICLE IN RECOMMENDED TOWING MODE, STEERING WHEEL LOCKING MECHANISM WILL RANDOMLY ENGAGE, LOCKING THE WHEELS OF THE TOWED VEHICLE. IF THIS OCCURS RIGHT AFTER A TURN, LOCKED WHEELS WILL PULL TOWED VEHICLE TO THE DIRECTION THAT WHEELS LOCKED IN.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10052032December 29, 2003
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
INTERMITTENTLY HATCH BACK LEVER WHEN PULLED UP TO OPEN THE HATCH FAILED TO RELEASE AND WENT BACK DOWN. WHEN THIS OCCURRED THE HATCH BACK WOULD NOT CLOSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051282December 29, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL, VEHICLE KEEPS ACCELERATING AFTER CRUISE CONTROL SET BUTTON IS RELEASED ALSO WHEN COAST BUTTON IS PUSHED VEHICLE WILL ACCELERATE. BUTTONS ARE FREE AND NOT STICKING. THIS IS AN INTERMITTENT PROBLEM. ALMOST REARENDED CARS ON TWO OCCASIONS. JUST BOUGHT CAR AND HAVE NOT HAD A CHANCE TO GET TO DELEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051192December 28, 2003
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
MY 2002 FORD EXPLORER XLT HAS EXPIERENCED ALL THE POWER TRAIN PROBLEMS THAT I AHVE FOUND ON THIS SITE.MY DEALER AHS BEEN ADMIRABLE IN TRYING TO RESOLVE THESE PROBLEMS BUT IT SEEMS WE GET ONE FIXED AND ANOTHER STARTS.THE FIRS WAS THE TRANSFER CASR HAD A SHUTTER IN IT BETWEEN FIRST AND SECOND GEAR , THEN THE REAR END HAD A BAD BEARING, THEN THE LEFT REAR AXLE HAD A BAD WHEEL BEARING, THEN THE VEHILCE WAS STAYING IN FOUR WHEEL DRIVE ALL THE TIME, THIS HAPPENED ON A TRIP THIS FALL BARE GROUND. THEN THE LATEST IS THE TRANSMISION IS GOING TO NEUTRAL AT STOP SIGNS AND RED LIGHTS BY ITSELF. THE VEHILE THEN SITS AND REVS UNTIL WITH A BANG THE TRANSMISSON ENGAGES AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051077December 24, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WENT TO APPLY BRAKES AND THE VEHICLE STARTED TO ACCELARATE. I THOUGHT I HAD HIT THE GAS PEDAL WITH THE SIDE OF MY FOOT, BUT AFTER GETTING THE VEHICLE STOPPED I TRIED TO PUT MY FOOT ON THE BRAKE PEDAL AND THE GAS PEDAL AT THE SAME TIME SINCE THAT UPSET ME. I COULD NOT DO IT BECAUSE THEY ARE TOO FAR APART FOR THAT TO HAPPEN. THIS COULD HAVE BEEN VERY BAD BECAUSE I COULD HAVE GONE INTO THE STORE IN FRONT OF THE PARKING SPACE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051005December 23, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 EXPLORER PURCHASED BRAND NEW IN 2001. HAVE ADVISED DEALER ONCE THAT VEHICLE MAKES HARD SHIFTS AND THAT IT HAS A VIBRATION WHEN STOPPED, THEY ADVISED THIS WAS NORMAL. VEHICLE IS NOW IN SHOP DUE TO TRANSMISSION SLIPPING. WHINES BETWEEN 2ND AND 3RD GEAR AT ABOUT 25 MPH, THEN SLAMS INTO GEAR. OVERDRIVE OFF LIGHT KEPT FLASHING. DEALER SHOP SAYS IT WILL PROBABLY NEED "MAJOR SURGERY". VEHICLE HAS 44,000 MILES, JUST WENT OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050954December 22, 2003
POWER TRAIN:DRIVELINE:DRIVESHAFT
DRIVE SHAFT ON 2002 FORD EXPLORER WITH 42,000 MILES "IS WORN OUT" ACCORDING TO ROMEO, MI FORD DEALERSHIP SERVICE MANAGER. PREVIOUS COMPAINT AT 29593 MILES TO SAME DEALERSHIP ABOUT LOUD NOISE WHEN SHIFTING (WHILE UNDER WARRANTY) "COULD NOT BE VERIFIED" AT THAT TIME. I BELIEVE THE DRIVE SHAFT WAS DEFECTIVE AND SHOULD BE REPLACED WITHOUT ANY CHARGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051602December 16, 2003
WHEELS, ENGINE AND ENGINE COOLING:ENGINE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
WHEN STOPPING OR SLOWING DOWN, INTERMITTENTLY THE VEHICLE STALLED WHEN TURNING LEFT, THERE WAS A KNOCKING SOUND COMING FROM THE FRONT LEFT WHEEL. THE HEAT VENTS THAT BLEW DIRECTLY ON THE CONSUMER DID NOT WORK. THESE PROBLEMS HAVE OCCURRED AT LEAST THREE TIMES IN ONE MONTH. THE MANUFACTURER AND THE DEALER WERE NOT AWARE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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