Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10059467February 19, 2004
STEERING:RACK AND PINION
CONSUMER'S WIFE FELT THAT VEHICLE WAS VEERING TO HER RIGHT. DEALERSHIP FOUND OUT THAT PINION BOLT WAS MISSING.(NAR) *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058452February 19, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I HAVE A FORD EXPLORER 2002 XLS. WHILE OPENING MY REAR WINDOW DOOR THE LEFT HINGE (LATCH) BROKE AND THE WINDOW EXPLODED THROWING GLASS EVERYWHERE INCLUDING PASENGERS INSIDE THE VEHICLE. I WENT TO THE VENDOR AND WAS TOLD THAT THIS WAS NOT ANYMORE RESPONSABILITY OF THE MANUFACTURER SINCE THE WARRANTY WAS EXPIRED. I COMPLAINT WAS FILED WITH THE POLICE DEPARTMENT SINCE IN THE INCIDENT THERE WHERE PEOPLE INVOLVED AND HAPPENED IN MY WORKPLACE PARKING LOT. PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050329February 19, 2004
FUEL SYSTEM, GASOLINE
THE CONSUMER STATED THE GASOLINE FUMES ENTERED THE VEHICLE AFTER FILLING THE VEHICLE WITH GASOLINE. THIS PROBLEM OCCURRED INTERMITTENTLY. THE MANUFACTURER AND DEALER WERE CONTACTED. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058065February 13, 2004
TIRES
WHILE DRIVING AT AN UNDETERMINED SPEED RIGHT REAR TIRE FELL OFF THE VEHICLE. CONSUMER WAS ABLE TO PULL OFF THE ROAD,AND CALL FOR A TOW TRUCK. VEHICLE WAS TOWED TO THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058128February 13, 2004
STRUCTURE:FRAME AND MEMBERS
I AM THE OWNER OF A 2002 EXPLORER THAT FOR A YEAR STARTED WITH A SQUEAK NOISE COMING FROM THE CHASSIS SUPPORTS. EVERY TIME THAT I TOOK MY VEHICLE FOR AN OIL CHANGE TO THE DEALER I COMPLAIN ABOUT THIS PROBLEM, AND IT WAS ALWAYS MENTIONED TO ME THAT THIS TYPE OF CAR DO NOT HAVE ANY LUB POINTS FOR THE CHASSIS SUPPORTS. THEY COULD NOT FIND THE SQUEAK NOISE FROM WHERE IT WAS COMING. *AK THE SQUEAK NOISE STARTED TO BE SO BAD, THAT I WENT UNDERNEATH THE CAR AND FOUND BY MYSELF FROM WHERE THE NOISE WAS COMING. THE CHASSIS SUPPORTS PARTS OF THE BACK WERE REPLACED. THE SAME SQUEAK NOISE STARTED TO HAPPEN ON THE FRONT END AND PARTS WERE CHANGED. WELL SURPRISE, I GOT MY CAR AFTER REPAIR AND AFTER CHECKING IT ONE MORE TIME BY ROCKING THE VEHICLE THERE STILL A SQUEAK NOISE COMING FROM THE FRONT AREA. IMAGINE THAT THIS A COMMON PROBLEM ON THIS EXPLORER 2002 FLEET, I HAD A '98 EXPLORER THAT NEVER DEVELOPED THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058062February 12, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPERS CAME ON AND WENT OFF INTERMITTENTLY IN INCLEMENT WEATHER. WINDSHIELD WIPER STAYED IN THE UP POSITION WHILE IN OPERATION . CONSUMER INFORMED THE DEALER ABOUT THE PROBLEM ON NUMEROUS OCCASIONS. MECHANIC DETERMINED THAT MOTOR NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057755February 9, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER WAS RESPONSIBLE FOR REPAIRING A CUSTOMER'S VEHICLE BECAUSE THE REAR WINDOW SHATTERED WHEN HE OPENED THE REAR HATCH. WHEN HE CLOSED THE HATCHBACK THE REAR LIFTGATE WINDOW EXPLODED. A RECALL WAS ISSUED. BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL BECAUSE OF VIN, PER MANUFACTURER. *AK PE04045.PCO DOB IS 12/02_061704_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10057506February 4, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
UPON CLOSING THE HATCHBACK THE STRUT LOCKED UP AND THE GLASS SHATTERED. PIECES OF GLASS LANDED IN CONSUMER'S EYES. CONSUMER WAS NOT INJURED SINCE HE WORE GLASSES. VEHICLE WAS TURNED OFF WHEN THIS OCCURRED.*AK PE04045.PCO DOB IS 10/01_061704_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10056287February 1, 2004
VEHICLE SPEED CONTROL:LINKAGES
STICKING THROTTLE CABLE. CAUSED ENGINE TO IDLE HIGH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056187January 30, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTO-TRANSMISSION STARTED OUT WITH DELAYED ENGAGEMENT IN TO REVERSE AND HARD SHIFTS 25-30 MPH. STARTED TO SLIP OUT OF DRIVE WITH NO POWER TO THE WHEELS. THIS HAPPEN SEVERAL TIMES, ONCE WHEN PULLING OUT ACROSS TRAFFIC AND COULD HAVE CAUSED AN ACCIDENT. REPAIRS ARE ESTIMATED TO EXCEED $2500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055027January 27, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, EQUIPMENT
THE REAR AXLE SEALS AT THE GEAR CASE HAVE FAILED TWICE CAUSING AXLE FLUID TO LEAK. THE DEALER HAS REPLACED EACH TIME SAYING THAT "FORD HAS AN ISSUE" WITH THESE SEALS BUT THEY DO NOT HAVE A LASTING REPAIR. NOT ALL 2002 FORD EXPLORERS HAVE THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054868January 26, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON OCCASIONS, THE VEHICLE HAD BEEN INCHING FORWARD AT STOPS WITH THE BRAKES APPLIED. THE DEALER REPAIRED THE ACCELERATOR CABLE. THEN ABOUT A WEEK LATER, WHILE TRAVELING AT ABOUT 70 MPH, THE VEHICLE WOULD NOT DECELERATE. MY HUSBAND SHIFTED THE GEAR IN NEUTRAL AND STOPPED THE VEHICLE. THE DEALER ADMITTED THAT THE ACCELERATOR CABLE HOUSING WAS DEFECTIVE. I FINALLY TRADED IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054870January 26, 2004
ENGINE AND ENGINE COOLING:ENGINE
DRIVING ON THE EXPRESSWAY, WHEN WE GOT OFF & WE TRIED TO STOP MY HUSBAND HEARD A REVVING NOISE THE CAR DID NOT WANT TO COME TO A COMPLETE STOP. HE SHUT THE CAR OFF AND THE PROBLEM CONTINUED. THE CAR WAS ACCELERATING ON ITS OWN. WE HAD TO SHUT THE CAR OFF & COAST TO A STOP BECAUSE THE BRAKES WERE NOT WORKING EITHER. WE WERE LUCKY NOT TO REAR-END SOMEONE & THAT NO ONE IN THE CAR INCLUDING MY 2 SMALL CHILDREN WERE HURT. THE SAME THING HAPPENED 4 DAYS EARLIER. I WAS ALSO THANKFUL MY HUSBAND WAS DRIVING. THE CAR HAD TO BE TOWED. I HAVE TAKEN THIS CAR IN 5 OTHER TIMES FOR RELATED PROBLEMS. THEY CAN NEVER SEEM TO FIND A PROBLEM. THIS IS A LEASE CAR & I HAVE HAD IT FOR 1YR 9MTHS. IT WAS FIRST SERVICED 1 MONTH AFTER I GOT IT FOR A RELATED PROBLEM. I DO NOT FEEL SAFE DRIVING MY FAMILY OR SELF ANYMORE IN THIS CAR, IT IS SO UNPREDICTABLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054822January 24, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
STEERING WHEEL LOCKED WHILE DRIVING ON 495 CAPITOL BELTWAY, CAUSING VEHICLE TO LOOSE CONTROL AND COLLIDE INTO GUARDRAIL AND UTILITY POLE. COLLISION CAUSING SUBSTANTIAL DAMAGE TO VEHICLE AND INJURY TO DRIVER. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10054720January 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
02 EXPLORER XLT, AROUND 28000 MILES START HAVING PROBLEM WITH OVERDRIVE GOING OUT. WHILE DRIVING, OVERDRIVE LIGHT START BLINKING AND OVERDRIVE NOT ENGAGES. HAD ONE REPAIR, TOOK OVER 10 DAYS TO FIX. IT'S BEEN TWO WEEKS SINCE I GOT MY CAR BACK AND DRIVING HOME FROM WORK YESTERDAY SAME THING HAPPENS AGAIN. I'M TAKING THE CAR BACK FOR REPAIR AGAIN BUT NOT SURE THEY KNOW WHAT THEY ARE DOING. IF THERE OTHER SIMILAR PROBLEM? IS THERE A FIX OR DO I HAVE A LEMON? *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055521January 21, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
OVER THE PAST SIX MONTHS THE ABS INDICATOR LIGHT HAS APPEARED ON THE DASHBOARD AND THE ANTI-LOCK SYSTEM HAS STOPPED FUNCTIONING. *PH (NAR) *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055460January 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AND WITHOUT WARNING TRANSMISSION FAILED, CAUSING THE VEHICLE TO PULL OFF THE HIGHWAY. DRIVER HAD THE VEHICLE TOWED TO THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054561January 21, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
ROARING NOISE IN REAREND.TOOK TO DEALER ON 01/12/04 AT 22,810 MILES.TECH CHECK AND SAID FORD ENGINEERS WERE INVESTIGATING THAT I SHOULD CALL BACK IN A MONTH TO SEE IF PROBLEM SOLVE BY ENGINEERS.FIRST NOTICE NOISE IN JUNE 2003.VIN#[XXX]. *AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054448January 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
POWER TRAIN...TRANSMISSION NEEDS TO BE REPLACED....TRANSFER CASE WAS REPLACED BEFORE WARRANTY RAN OUT...HAVE 40,000 MILES ON TRUCK. WAS TOLD IT WOULD COST $3350 TO FIX, I ASKED FOR HELP FROM MY SALESMAN AND FORD KNOCKED OFF $1700.00 LEAVING ME TO PAY $1650.00. I HAD NO WARNING SIGNS UNTIL THE SPEEDOMETER STATED 30 MILES PER HOUR WHILE THE I WAS GOING 5 MILES PER HOUR. THEN THE HIGH PITCHED WHINING NOISE STARTED. THE TRANSMISSION SHOULD NOT GIVE OUT AT 40,000 MILES. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055240January 16, 2004
AIR BAGS:FRONTAL
THE CONSUMER REAR ENDED ANOTHER MOTORISTS WHILE DRIVING 25 MPH. THIS RESULTED IN SEVERE FRONT END DAMAGE UPON IMPACT. THE INTERIOR PANEL WAS ALSO CRUSHED. NONE OF THE FRONTAL AIR BAGS DEPLOYED UPON IMPACT. THE CONSUMER SUSTAINED INJURIES TO THE NECK, SHOULDER, BACK, AND KNEE. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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