Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10075600June 3, 2004
SEATS:FRONT ASSEMBLY:RECLINER
THE RECLINING BOLT FOR THE DRIVER SIDE SEAT HAS BROKE. THE DEALER HAS REPLACED THE PART, HOWEVER THE PROBLEM STILL EXIST. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074524May 31, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR WINDOW WAS IN THE UP/OPEN POSITION FOR ABOUT 30 MINUTES AND SHATTERED WHILE ATTEMPTING TO CLOSE IT. IT SEEMED TO BOW SLIGHTLY PRIOR TO EXPLODING. UPON INSPECTION, THE HYDRAULIC STRUTS SEEM TO HAVE LOCKED IN PLACE, WITH THE RESULTING PRESSURE ON THE GLASS CAUSING THE FAILURE. THE RIGHT HINGE ALSO SHEARED OFF. SHATTERED GLASS SPREAD OVER A FEW FEET TO THE INTERIOR AND SIDES OF THE VEHICLE. WAITING FOR DEALERSHIP TO REOPEN AFTER HOLIDAY WEEKEND TO DISCUSS THE MATTER.*AK PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074427May 28, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CAUSE HAS YET TO BE DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074383May 27, 2004
VEHICLE SPEED CONTROL
WHEN THE BRAKES WERE DEPRESSED, THE VEHICLESURGED FORWARD. THIS ALSO OCCURS WHEN THE ACCEERATOR PEDAL IS BEING DEPRESSED. THE VEHICLE WAS SERVICED SEVERAL TIMES BUT THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074203May 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION MALFUNCTIONED. AS A RESULT, WHEN APPLYING THE ACCELERATOR PEDAL THE VEHICLE REVVED AND ROLLED INTO A BUSY INTERSECTION. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073887May 19, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 40 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT, AIR BAGS DID NOT DEPLOY, AND NO AIR BAG WARNING LIGHT APPEARED PRIOR TO THE CRASH. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10073893May 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
DEALERSHIP REPLACED THE AUTOMATIC TRANSMISSION AT 39,500 MILES. DEALER AND CONSUMER SPLIT THE EXPENSES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073803May 18, 2004
ELECTRICAL SYSTEM
WHEN USING THE TURN SIGNALS THE CONSUMER NOTICED THAT, THE TURN SIGNALS WOULD WORK INTERMITTENTLY, ALSO THE HAZARDS WOULD DO THE SAME. THE CONSUMER HAD MADE CONTACT WITH THE DEALER ABOUT THIS ISSUE. PLEASE PROVIDE ANY FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072718May 17, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
ON MAY 15, 2004 WHILE AT A WALMART IN NIAGARA FALLS, NEW YORK, THE REAR HATCH HINGE BOLT ON MY WIFE'S 2002 FORD EXPLORER SHEARED OFF AND FELL ON HER HEAD CAUSING A CONCUSSION AND OTHER RELATED INJURIES. *AK PE04045_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10072436May 11, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
TO WHOM IT MAY CONCERN: I JUST READ THE ARTICLE ON THE FORD ESCAPE (4/13/04) RECALL AT CONSUMERAFFAIRS.COM. I BOUGHT MY TRUCK IN SEPTEMBER 2002. THIS ENGINE STALLING/STUTTERING AND DYING IS EXACTLY WHAT MY FORD EXPLORER SPORT TRAC HAS BEEN DOING SINCE THE 2ND DAY (30 MILES) OF OWNERSHIP. I HAVE TAKEN MY VEHICLE IN TO THE DEALERSHIP NUMEROUS TIMES, WITH DOCUMENTATION, AND THEY SAY THEY CAN FIND NOTHING WRONG. I HAVE SENT SEVERAL LETTERS TO THE FORDS DISPUTE SETTLEMENT BOARD. THEY STATED IN THEIR SUMMARY THAT I COULD NOT BE HELPED BECAUSE I HAVE NOT BEEN INCONVENIENCED ENOUGH. I HOPE I CAN GET SOME ASSISTANCE WITH THIS. FORD HAS REFUSED TO ASSIST ME. MY VEHICLE, JUST TODAY, AGAIN HESITATED AND CHUGGED FOR SOME TIME. IT IS LIKE THE FUEL IS NOT GETTING TO THE CARBURETOR. THIS VEHICLE IS DANGEROUS. LUCIUS (BUD) ANGELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072354May 10, 2004
AIR BAGS, STRUCTURE
I DON'T KNOW IF THIS IS THE RIGHT PLACE TO FILE THIS COMPLAINT BUT ITS WORTH A SHOT. MY MOTHER OWNED A 2002 FORD EXPLORER SPORT. MY BROTHER WAS DRIVING IT HOME TO KANSAS CITY FROM ST. LOUIS MISSOURI. THE WEATHER WAS PERFECT, THE ROADWAYS WERE PERFECT, THERE WAS NOTHING WRONG WITH THE CAR, THE AIR BAGS DEPLOYED, HE WASN'T SPEEDING. HOWEVER, HE DROVE OFF THE SIDE OF THE HIGHWAY, OVER CORRECTED IT TO GAIN CONTROL AND FISH-TAILED. WITNESSES SAY THAT IT LOOKED LIKE HE HAD CONTROL AGAIN AND THEN IT ROLLED, KILLING HIM. HIM AND THE PASSENGER WERE BOTH WEARING SEAT BELTS; HOWEVER, THE TOP CRUSHING HIM IN IS WHAT KILLED HIM. THESE VEHICLES LIKE OTHER SUV'S HAVE A HIGH ROLL-OVER RATE YET PEOPLE KEEP BUYING THEM. SOMETHING NEEDS TO BE DONE TO PREVENT ANY OTHER FAMILIES FROM EXPERIENCING THIS TRAGEDY. NOW OBVIOUSLY WHATEVER HAPPENS WON'T BRING ME BACK MY BROTHER BUT I'D HATE TO SEE THIS HAPPEN TO SOMEONE ELSE. WHY CAN'T THE TOPS BE MADE OUT OF A DIFFERENT MATERIAL? SOMETHING THAT MAKES THEM NOT TOP HEAVY AND SOMETHING THAT WON'T BUCKLE IF IT DOES ROLL? OR WHY NOT TAKE THEM OFF THE MARKET? I KNOW THAT IS A LITTLE DRASTIC SINCE WE KNOW THE DANGER BUT WE KEEP BUYING THEM, ITS KIND OF LIKE SMOKING A CIGARETTE. I JUST WANTED TO SPEAK MY VOICE IN HOPES WE CAN PREVENT THIS FROM HAPPENING TO SOMEONE ELSE. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10073418May 10, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING APPROXIMATELY FOR TWO HOURS. THE DRIVER STOPPED AT A TOLL BOOTH. SUDDENLY WHITE SMOKE STARTED EMITTING FROM UNDER THE HOOD FOLLOWED BLACK SMOKE. THE VEHICLE CAUGHT FIRE WITHIN SECONDS AND WAS A TOTAL LOST. THE FIRE DEPARTMENT SAYS THE GAS LINE MAY HAVE MELTED THE MANIFOLD. PLEASE DESCRIBE ANY FURTHER INFORMATION. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10068486May 8, 2004
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE WAS REAR-ENDED WHILE STOPPED AT A TRAFFIC LIGHT. DRIVER AND FRONT PASSENGER SEATS BROKE SENDING FRONT SEAT PASSENGERS BACK. REAR SEAT PASSENGER WAS HIT BY FRONT SEAT PASSENGER SEAT AND BROKE HER JAW IN 3 PLACES. FRONT SEAT PASSENGERS SUFFERED SPLITS IN THEIR HEADS, DRIVER HAD A FRACTURED BACK, AND PASSENGER SUFFERED DIZZINESS AND NECK INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10068407May 6, 2004
POWER TRAIN:AXLE ASSEMBLY
FORD EXPLORER REAR END HAD HIGH PITCH NOISE: MECHANIC HAD TO PLACE A NEW REAR END IN THE VEHICLE: FOUR WHEEL DRIVE LOCKED INTO LOW GEAR AND WOULD NOT RELEASE: REPLACED CONTROL SWITCH BUT 4X4 HIGH LIGHT BLINKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072068April 29, 2004
STRUCTURE:BODY:DOOR
MUD, SNOW, DIRT, DEBRIS AND EXHAUST FUMES WAS ENTERING THE VEHICLE FROM UNDER THE DOOR. *PH FORD IS ALREADY AWARE OF THE PROBLEM AND CURRENTLY INVESTIGATING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068041April 29, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
2002 FORD EXPLORER ROLLOVER INCIDENT ON 12/26/2004 RESULTED IN THE DEATH OF MY STEPSON.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10067992April 28, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
4X4 LIGHT ON DASH WOULD SPORADICALLY FLASH ON AND THEN GO OFF. DURING A SNOW STORM, FOUR-WHEEL DRIVE FAILED TO WORK, CAUSING THE CAR TO SLIDE ON ROADS. HAD TO BUY SNOW CHAINS TO GET THE CAR TO A DEALER. IT TOOK TWO VISITS BEFORE DEALER COULD DIAGNOSE PROBLEM AND REPLACE A 4X4 ELECTRONIC SHIFT MODULE PART # 2C5Z*7E453*BD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067838April 26, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
I HAD MY EXPLORER PARKED IN MY DRIVEWAY, I WAS WALKING PAST IT AND HEARD A BUZZING/HUMMING SOUND FROM THE FRONT END. THE CAR WAS NOT STARTED THOUGH IT WAS MAKING THIS NOISE. I CALLED THE DEALER AND ASKED FOR SERVICE AND ASKED THEM TO HEAR THE NOISE OVER THE PHONE. THE CALL WAS PASSED AROUND THE DEPARTMENT AND NO ONE COULD FIGURE IT OUT. I WAS TOLD TO TURN THE CAR OFF AND TO THEIR SURPRISE I SAID I HAD NOT TURNED IT ON. THE SAID BRING IT IN IMMEDIATELY BUT BEFORE WE HUNG UP THEY WANTED TO SEE IT IF WOULD START. IT DID, WE HUNG UP & I WAS ON MY WAY. ON THE DRIVE THERE, THE BUZZING WOULD STOP WHEN I WOULD STEP ON THE BRAKE, TURN ON THE TURN INDICATOR OR HIT THE HAZARDS (DIDN'T NEED THEM, JUST FIGURED I WOULD TRY THEM). AT THE DEALERSHIP, EVERYONE CAME OUT TO EXPERIENCE THIS NOISE. I HAVE BEEN THEIR CUSTOMER WHO BRINGS PROBLEMS TO THEM BEFORE THE MASSES. THE TECHNICIAN TRIED TO STOP THE NOISE BY CHANGING OUT THE FUSES, WHICH WASN'T THE PROBLEM. I ENDED UP WAITING ABOUT AN HOUR WHILE THEY UNASSEMBLED THE DASH TO FIND A SHORT IN THE STEERING COLUMN. AN ELECTRONIC SENSOR WAS HAVING A MELTDOWN. I ENDED UP LEAVING THE EXPLORER WITH THEM WHILE THEY ORDERED THE NEW PEICE. THE SERVICE REP ALSO DIDN'T WANT ME WITH THE VEHICLE SINCE IT WAS A FIRE HAZARD AS WELL. THEY TOOK CARE OF IT AND I HAVE NOT HEARD OF ANY OTHER OWNERS WHO HAVE EXPERINCED THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071621April 26, 2004
ENGINE AND ENGINE COOLING:ENGINE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER COMPLAINED ABOUT A STALLING PROBLEM. VEHICLE WAS TAKEN TO DEALER. HOWEVER, THE PROBLEM HAD NOT BEEN CORRECTED. ALSO, RIGHT REAR DOOR LOCKS MALFUNCTIONED, AND DOOR COULDN'T BE OPENED EXCEPT FROM THE OUTSIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073401April 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SEAT BELTS, PARKING BRAKE, AIR BAGS
PROBLEMS WITH THE TRANSMISSION, REAR AXLE AND SEATBELTS. (NAR) *MR TRANSMISSION PROBLEM WAS FOUND OUT TO BE A PROBLEM IN THE REAR DIFFERENTIAL. VEHICLE WAS SERVICED ALSO FOR PARKING BRAKE NOT LOCKING IN POSITION. ALSO, CONSUMER ENCOUNTERED A PROBLEM WITH RIGHT REAR HATCH GUIDE FOR DOOR PIN COMING APART, AND TRIM ON DRIVER'S SEAT BOTTOM WAS COMING LOOSE. IN ADDITION, AIR BAG LIGHT ON DASH KEPT COMING ON AND STAYED ON. *LA *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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