Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10087930August 16, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDOW EXPLODED WITHOUT WARNING. NO INJURIES REPORTED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086857August 14, 2004
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, VISIBILITY:REAR WINDOW WIPER/WASHER, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, EQUIPMENT:APPLIANCE:AIR CONDITIONER
13JAN03-REAR WINDSHIELD WASHER INOPERATIVE REINSTALL REAR WASHER HOSES. 5NOV03-CLICKING NOISE FROM REAR A/C; REPLACE MOTOR ASSEMBLY TEMPERATURE BLEND. 5NOV03&13NOV03-L/R POWER MIRRORS INOP; FUSE BLOWS; REPLACED MIRROR REAR VIEW OUTSIDE SAIL MOUNT 13NOV03-FUEL GUAGE INOP READ 1/2 TANK BUT TANK WAS FULL; 20NOV03-INSTRUMENT CLUSTER FUEL GAUGE INOP; 24NOV03-REMOVED AND REPLACED INSTRUMENT CLUSTER; 18MAR04-FUEL GUAGE INOP & L/R POWER MIRRORS INOP, FUSE BLOWS; COULD NOT DUPLICATE PROBLEM AT THIS TIME ABOUT FUEL GUAGE; TESTED BCE FOR SHORT, TRACED TO MIRROR SWITCH, REPLACED SWITCH AND BLOWN FUSE; 20 JULY 04-L/R POWER MIRRORS INOP; REPLACED FUSE; 20 JULY 04 - REAR WINSHIELD WASHER INOP; ACCESS WASHER HOSE AND RECONNECT; 20 JULY 04- AIR CONDITIONER NOT COOLING PROPERLY; REPLACED BLOWER MOTOR FOR POOR OPERATION; MOTOR ASSEMBLY-HEATER-A/C BLOWER REPLACED. 20 JULY 04 - MECHANICS BROKE THE DRIVERS DOOR SWITCH COVER- 23 JULY 04 -REORDERED DOOR PANEL AND REPLACED DRIVERS DOOR SWITCH COVER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080344August 12, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
CONSUMER COMPLAINED ABOUT A LIFTGATE PROBLEM. CONSUMER TOOK THE VEHICLE TO DEALER, AND THEY APPLIED GLUE ON THE LIFTGATE CABLE. HOWEVER, BECAUSE THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THEY DID NOT ADMINISTER ANY MORE ASSISTANCE OTHER THAN WHAT WAS DONE. CONSUMER WOULD HAVE TO PAY FOR OTHER REPAIRS. *AK THE LIFTGATE BRAKE CAME LOOSE AND CAUSED THE SHOCK TO COME OFF AND RESULTED IN A DENT IN THE VEHICLE . THE GLUE TO DEALER PUT ON THE CABLE LASTED 4-5 HOURS . *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087593August 10, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE LIFTGATE BRACKET CRACKED AND THE GLASS SHATTERED. WHEN THIS OCCURRED DRIVER WAS STANDING AGAINST THE LIFTGATE, AND SUSTAINED CUTS FROM THE PIECES OF GLASS. RECALL 01I01000 WAS ISSUED FOR THIS COMPONENT, BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10086489August 9, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), ENGINE AND ENGINE COOLING
I PURCHASED A FORD EXPLORER SPORT TRAC IN DEC. 2002. I HAVE BEEN IN AND OUT OF THE SERVICE DEPARTMENT A NUMBER OF TIMES. THE FOLLOWING IS A LIST OF ITEMS THAT I'VE HAD REPAIRED UNDER WARRANTY: 1.) FRONT BRAKES: A LOUD RUBBING/GRIDING SOUND BECAME INCREASINGLY LOUDER. THE FIRST TIME THE SERVICE DEPT. FOLKS SAID THAT IT WAS NORMAL. THE NEXT TIME I BROUGHT THE CAR IN, THEY COULD DENY THE NOISE AND THEY SUBSEQUENTLY REPLACE ONE ROTOR AND RESURFACED THE OTHER. 2.) REAR AXLE: A BROKEN SEAL ALLOWED HYDROULIC FLUID TO COVER INSIDE OF THE REAR WHEEL CAUSING DIFFICULTY IN BRAKING. THE SERVICE DEPT. REPAIRED UNDER WARRANTY 3.) THE TRANSFER CASE FOR THE 4-WHEEL DRIVE WAS LEAKING FLUID. THE SERVICE DEPT. REPAIRED UNDER WARRANTY. 4.) THE VEHICLE STALLS A NUMEROUS AMOUNTS OF TIMES (10-15 TIMES) SINCE I'VE OWNED IT. IT STALLS WHILE I'M DRIVING AT 35 MILES PER HOUR, IN REVERSE, DAY OR NIGHT. WHEN I GO FOR AN ERRAND AND PARK, THE VEHICLE WILL NOT START. AN HOUR LATER, WHEN THE TOW TRUCK IS THERE, THE VEHICLE START. IT DRIVES ME CRAZY!! THE SERVICE DEPT. SAYS THEY CANNOT DO ANYTHING BECAUSE NOTHING REGISTERS ON THE COMPUTER AND THEY CANNOT SIMULATE THE PROBLEM. THE LAST TIME IT HAPPENED (08-04-04) MERGING ON TO THE FREEWAY IT STALLED. UPON START-UP, BLACK SMOKE POURED OUT OF THE EXHAUST AND IDLING WAS EXTREMELY ROUGH. I HAD IT TOWED TO A FORD DEALERSHIP. THE SERVICE DEPT REPLACED A MASS AIRFLOW METER UNDER WARRENTY. THE VEHICLE RUNS...I'LL CROSS MY FINGERS!! MY CURRENT PROBLEM IS THAT THE FRONT TIRES ARE SEVERLY CUPPING AND THE FRONT END VIBERATES AT 60 MPH AND OVER. THE VEHICLE HAS 25K MILES AND THE TIRES HAVE BEEN ROTATED 5 TIMES ABOUT EVERY 5K MILES. I HAD THE WHEELS CHECKED FOR ALIGNMENT AND BALANCE AND IT IS TO SPECIFICATIONS. THE SERVICE DEPT SAYS ITS NORMAL AND TO CONTINUE WITH THE ROTATIONS. THE TIRES ARE WEARING UNEVENLY AND PREMATURELY. THE TIRE SHOP RECOMMENDS THAT THE SHOCKS AND STRUTS BE REPLACED. THE SERVICE DEPT DOES NOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086502August 9, 2004
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 2002 FORD EXPLORER XLS AND IT HAS BEEN INTO THE FORD SERVICE-REPAIR SHOP A TOTAL 0F 37 WORK HOURS -10 DOCUMENTED SERVICE DAYS FOR AN ANNOYING TICKING NOISE COMING FROM THE FRONT DASH-CONSOLE-ENGINE AREA THAT CAN NOT SEEM TO BE REPAIRED. IT DOESN'T MATTER WHETHER OR NOT THAT THE ENGINE IS COLD OR WARM, THE WEATHER CONDTIONS HOT-DRY OR HUMID AND WET, IT STILL TICKS INTERMITENTLY FOR SOMETIMES AROUND 8 MINUTES OR CAN GO ON FOR 20 AT THAT MOMENT. WHEN IT STARTS IT SOUNDS LIKE A TOGGLE SWITCH GOING ON AND OFF AND THEN MAKES A RUBBING ,SQUEAKING , TICKING NOISE THAT STARTS OFF LOW AND THEN GETS SO LOUD THAT YOU CAN HEAR IT WITH THE RADIO ON SET AT A SLIGHTLY HIGH VOLUME. IT DOES NOT MATTER WHETHER THE AIR IS ON OR OFF, THE RADIO-CD IS ON OR OFF OR THE HEAT IS ON OR OFF. ALL CONDITIONS HAVE BEEN TESTED . THE FRONT DASH HAS BEEN REMOVED NUMEROUS TIMES AND REINSULATED, A NEW RADIO HAS BEEN PUT IN, THE WINSHIELD REPLACED, VENTS AND GLOVE BOX REMOVED AND WIRING CHECKED. ONCE THE SOUND STARTS, BUMPINESS IN THE ROAD SEEMS TO PRODUCE THE SOUND LOUDER AND MORE OFTEN. ALSO WHILE TURNING THE STEERING WHEEL ON A WINDING ROAD THAT IS SOMEWHAT BUMPY ALSO PRODUCES THE SOUND. IT IS NOT A PLEASURE TO DRIVE THIS VEHICLE AND IT HAS BEEN SERVICED AS I STATED FOR THIS PROBLEM EVER SINCE 2002. IT WAS PURCHASED IN JULY OF 2001. THE DEALERSHIP AND MANY DIFFFERENT TECHS. CA NOT FIND OR REPAIR THE PROBLEM. I WOULD GET RID OF IT IF IT WASN'T FOR THE FACT THAT I COULD NOT HONESTLY SELL A LEMON IN GOOD FAITH. THIS VEHICLE BODY WISE IS IS EXCELLENT CONDITION AND ONLY HAS 27,000 MILES ON IT. AS I SEE IT, I HAVE ONLY HAD A PERFECT VEHICLE FOR 1 YEAR OUT OF THE 3 YEARS I HAVE OWNED IT. I HAVE BEEN FAITHFUL TO FORD AND THAT IS ONLY WHAT I HAVE OWNED THE LAST 28 YEARS AND CURRENTLY OWN 3 OTHER FORD VEHICLES. MY FATHER WORKED AND RETIRED FROM FORD MOTOR CO. HIS WHOLE LIFE AND NONE OF US HAVE EVER EXPERIENCED SUCH DISAPPOINTMENT IN ONE OF THEIR PRODUCTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086246August 5, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS LIGHT ILLUMINATED. SPEED SENSOR FOUND DEFECTIVE. THIS OCCURRED TWICE, FIRST ON 9OCT03 @ 29607 MILES, SECOND ON 3AUG04@44202 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087205August 4, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
CONSUMER STATED REAR AXLE SEALS WERE LEAKING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086067August 3, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
PURCHASED NEW FORD EXPLORER IN 4/02 IN 12/03 WITH 37100 MILES TRANSFER CASE STARTED GRINDING AND GOING INTO GEAR BECAME DIFFICULT. TRANSFEWR CASE REPLACED, IN 1/04 4X4 COMPUTER MODULE MALFUNTIONED AND WAS REPLACED. IN 4/04 GRINDING FROM REAR DIFFERENTIAL CASE,HAD TO BE REPLACED WITH ALL INTERNAL COMPONENTS.IN 5/04 SENT DETAILED LETTER TO WILLIAM CLAY FORD EXPLAINING DIFFICULTIES WITH VEHICLE ALONG WITH ALL REPAIR BILLS. . ON 5/18/04 GOT A PHONE CALL FROM LYNN ARLEDGE(FORD EXECUTIVE REP). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086095August 3, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WE PURCHASED A 2002 EXPLORER IN AUG.2002. FROM DAY ONE IT HAD A NOISE IN THE REAR END THAT WAS AUDIBLE WHEN PRESSING THE ACCELERATOR, BUT WOULD STOP WHEN RELEASED. WE TOOK IT TO THE DEALERSHIP WITHIN A FEW WEEKS OF THE PURCHASE AND THEY TOLD US IT WAS ROAD NOISE AND NORMAL. SINCE THEN THE NOISE HAS GOTTEN LOUDER AND WE TOOK IT TO A DIFFERENT DEALERSHIP TODAY. WE WERE TOLD OUR DIFFERENTIAL IS GOINGN BAD AND NEEDS TO BE REPLACED AT $970 AND WE WOULD HAVE TO WAIT FOR THEM TO ORDER THE PART. WE TOLD HIM IT HAS BEEN GOING ON SINCE WE BOUGHT IT AND HE SAID PROBABLY SO THERE IS A PRESS RELEASE ABOUT IT. HE ALSO SAID IT WILL CONTINUE TO GET LOUDER UNTIL IF FAILS AND IT COULD CAUSE AN ACCIDENT WHEN THE REAR END LOCKS UP. UNFORTUNATLY WE ARE NO LONGER COVERED BY THE WARANTEE AND HAVE TO PAY FOR IT OURSELVES. I HAVE READ ON THIS WEBSITE AND OTHERS AND IT SEEMS TO BE A FORD TREND TO TELL PEOPLE THERE IS NOTHING WRONG WITH THEIR CARS UNTIL IT IS NO LONGER UNDER WARANTEE AND THEN ADMIT THAT THERE IS A PROBLEM. I HAVE FILED A COMPLAINT WITH FORD MOTOR COMPANY AS WELL AND WAS TOLD THAT IF THEY GET ENOUGH COMPLAINTS ABOUT THIS PROBLEM THEY WILL LOOK INTO IT BECOMING A RECALL ISSUE WHERE I "MIGHT" GET A REFUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082811July 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEMS, SLIPPAGE ON 2ND TO 3RD ENGINE REVS UP TO 6000 RPM, TAKEN TO DEALER 4 TIMES ALREADY THEY CAN'T FIND CAUSE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083646July 27, 2004
STRUCTURE:BODY
REAR TAILGATE HAD A FRACTURE ABOUT 10 INCHES LONG AND THE MOLD WAS TOUCHED UP WITH PAINT PRIOR TO SHIPPING OR SELLING. IT WAS CRACKED. DEALER STATED THAT THEY HAD A SERVICE BULLETIN ON THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082509July 23, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I OPENED THE TOP PART OF THE TAILGATE ON MY 2002 FORD EXPLORER LAST NIGHT AND THE RIGHT HINGE BROKE AND FELL ON MY HEAD. LUCKILY THE GLASS DIDN'T BREAK AND I WASN'T INJURED. THIS IS NOT THE FIRST CASE OF THIS HAPPENING, I HAVE COME TO FIND OUT. ONE OF THE OTHER PEOPLE THIS HAPPENED TO (SAME YEAR AND MODEL) WAS TRAPPED UNDERNEATH THE HATCH MOMENTARILY. I HAVE DOCUMENTATION FROM THIS PERSON OF THE INCIDENT THAT OCCURED TO HIM. THIS SEEMS TO BE EITHER A MANUFACTURER'S DEFECT OR SOMETHING AND LUCKILY MY 3 YEAR OLD DAUGHTER WHO LIKES TO CLIMB IN THE BACK WHILE I'M LOADNG THE TRUCK, WASN'T THERE OR IT WOULD HAVE HIT HER IN THE HEAD. PLEASE TELL ME WHAT I CAN DO ABOUT THIS OTHER THAN PAY AN ARM AND A LEG TO GET IT FIXED AND HOPE IT DOESN'T HAPPEN AGAIN! *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10083582July 23, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE ATTEMPTING TO CLOSE THE LIFT WINDOW ON THE LIFTGATE THE GLASS SHATTERED INTO VERY SMALL SHARP PIECES. THE DRIVER CUT HIS FINGER IN A PIECE OF GLASS. THE GLASS ALSO SCRATCHED THE TAILGATE. THE CONSUMER CONTACTED THE DEALER WHO REPLACED THE GLASS. *AK *NM PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10083209July 19, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
RECALL 01L010000, DRIVER'S SIDE LIFTGATE BRACKET SNAPPED, CAUSING THE GLASS TO SHATTER. DEALERSHIP WOULD NOT REPAIR THE PROBLEM BECAUSE THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081215July 16, 2004
SEATS:FRONT ASSEMBLY:RECLINER
REAR ENDED , SUBSTAINED SURIOUS INJURIES, 2000 FORD EXPLORE DRIVER SEAT ROKE WHEN OTHER CAR REAR ENDED ME , IT WAS THE RECLINER BOLT. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10081173July 16, 2004
AIR BAGS:FRONTAL
MY DAUGHTER AND I WERE INVOLVED IN AN AUTO ACCIDENT IN MY 2002 FORD EXPLORER WHEN ANOTHER VEHICLE PULLED OUT IN FRONT OF US. I WAS TRAVELING APPROXIMATELY 60 MPH PRIOR TO SLAMMING ON MY BRAKES. THE EMS DRIVER ESTIMATED IMPACT AT 40 MPH. MY VEHICLE SUSTAINED $6600+ IN DAMAGES TO THE FRONT END. NEITHER THE DRIVER NOR PASSENGER SIDE AIRBAG DEPLOYED. THE EMS DRIVER AND THE WRECKER SAID GIVEN THE DAMAGE TO THE FRONT END OF MY VEHICLE THE AIR BAGS SHOULD HAVE DEPLOYED. THE EMS DRIVER ALSO SAID IT WAS TYPICAL OF A FORD TO HAVE THE AIR BAGS MALFUNCTION. I SUSTAINED NECK AND LOW BACK INJURIES INCLUDING DAMAGE TO 4 DISC IN MY SPINE ACCORDING TO THE MRI REPORT. MY DAUGHTER SUSTAINED INJURIES TO HER RIGHT SHOULDER, RADIOLOGICAL TESTING IS SCHEDULED FOR LATER THIS MONTH TO DETERMINE THE CAUSE OF HER PAIN AND LOSS OF MOTION. SHE HAS ALSO SUFFERED WITH LOW BACK PAIN. I ASKED THE MECHANIC RESPONSIBLE FOR THE REPAIRS ON MY VEHICLE AT THE DEALERSHIP WHERE I BOUGHT THE VEHICLE ABOUT THE AIR BAGS AND WAS NOT GIVEN MUCH OF AN ANSWER. HE BASICALLY SAID THE DAMAGE DID NOT GO FAR ENOUGH INTO THE ENGINE AREA FOR THE SENSORS TO PICK UP THE CRASH. GIVEN THE DAMAGE TO MY FRONT END AND THE NEED FOR REPLACEMENT OF MULTIPLE PARTS UNDER THE HOOD OF MY CAR AND THE INJURIES SUSTAINED I DID NOT FIND THIS TO BE AN ACCEPTABLE ANSWER.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10082015July 15, 2004
VEHICLE SPEED CONTROL:CABLES
WHILE DRIVING, THE GAS PEDAL SEPARATED FROM IT'S LINKAGE AND FELL ONTO THE FLOOR OF THE TRUCK. THIS RESULTED IN THE DRIVER NOT BEING ABLE TO ACCELERATE. THE DRIVER THEN PULLED OFF THE ROAD AND HAD THE TRUCK TOWED TO A DEALERSHIP. THIS OCCURRED BECAUSE THE GAS PEDAL CABLE HAD BROKEN AT THE CONNECTIONS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080903July 12, 2004
STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE PAINT IS BUBBLING AND PEELING FOR THE CENTER INSTRUMENT PANEL. ALSO NOTICED DRIVER SEAT FEELS LOOSE. NOW TODAY NO A/C. DOES NOT GET COOL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080781July 11, 2004
ELECTRICAL SYSTEM
WHEN PULLING LIGHT OR HEAVY LOAD, VEHICLE JERKS AND THEN STALLS OUT WHEN VEHICLE APPARENTLY TRIES TO SHIFT DOWN OR IS AT SPEED WHERE VEHICLE MAY BE NEAR SHIFTING DOWN. VEHICLE ACTUALLY DIES AND MUST BE RESTARTED BY TURNING OFF KEY AND THEN IT QUICKLY STARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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