Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10089018September 2, 2004
ENGINE AND ENGINE COOLING:ENGINE
TODAY, 9-2-04, WHILE DRIVING APPROXIMATELY 25-30 MPH THE ENGINE ABRUPTLY STOPPED AND LOST POWER. THE RADIO REMAINED ON. THE ENGINE STARTED AGAIN, BUT ONE MINUTE LATER, STALLED AGAIN. IT BECAME DIFFICULT TO TURN OVER, STARTED, AND STALLED YET AGAIN. THIS OCCURRED ONE MORE TIME, AND I DROVE IT HOME TO DROP OFF MY WIFE AND CHILDREN, AND TO TAKE THE CAR TO THE DEALER, FORD GALPIN IN NORTH HILLS, CALIFORNIA. THIS IS THE 3RD SEPERATE OCCASSION THIS HAS HAPPENED, AND ITS 2ND TRIP TO THE DEALER. IT IS CURRENTLY BEING INSPECTED AT THE DEALERSHIP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090100August 31, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR HATCHBACK HINGES FAILED, CAUSING THE WINDOW TO FALL INTO THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090076August 31, 2004
AIR BAGS:SIDE/WINDOW, AIR BAGS:FRONTAL
WHILE DRIVING AT 45 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT, FRONT AND SIDE AIR BAGS DID NOT DEPLOY. NO WARNING LIGHT APPEARED PRIOR TO THE CRASH. DEALERSHIP WAS NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10088660August 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EQUIPMENT
OCTOBER 2001, I PURCHASED A NEW 2002 FORD EXPLORER FROM DON REID FORD MAITLAND, FLORIDA. I EXPERIENCED ONE PROBLEM AFTER THE OTHER WITH MY WINDOWS AND DOORS. FIRST, THE BACK HALF DOOR CAME OPEN AND REFUSED TO CLOSE. THE DEALER REPAIRED IT. NEXT, THE REPLACEMENT REFUSED TO WORK; THE DEALER ORDERED THE PART AND REPAIRED IT. NEXT, THE ENTIRE BACK WINDOW, CRASHED TO THE GROUND. I PLACED THE DRAGGING PART IN THE BACK OF MY TRUCK AND STOPPED AT GREENWAY FORD. GREENWAY REFUSED THE REPAIR AND SENT ME WHERE I PURCHASED IT. DON REID KEPT THE TRUCK A FEW DAYS AND REPAIRED IT. NEXT, SCREWS ON THE PASSENGER SIDE DOOR CAME OUT, THAT DOOR WOULDN'T CLOSE. FED UP WITH REPEATED TRIPS TO DON REID I HAD MY HUSBAND FIX IT, THE DOOR CAME LOOSE AGAIN. I'M AT THE LIMIT ON WHAT I'LL ENDURE FROM A VEHICLE I'M PAYING NEARLY $500.00/MO FOR. IT'S NOT WORTH THE PAIN I AM EXPERIENCING. I ALMOST DIED ON AUGUST 26, 5:30 TO 6:00 PM, WHEN THE LOCKED DRIVER'S DOOR SUDDENLY SWUNG OPEN AND CLOSED ON MY ARM. I WAS LEANING ON THE ARMREST. THE SEAT BELT KEPT ME FROM BEING THROWN. I NEARLY RAN OFF THE ROAD. MY ARM HURT AND STARTED TO SWELL. THE DOOR REFUSED TO LATCH. I HELD THE HEAVY DOOR SHUT WITH MY SWOLLEN ARM AND CONTROLED THE TRUCK WITH THE OTHER. I CRAWLED 35 MINUTES TO ORLANDO. MY HAND WAS NUMB AND I WAS SCARED TO DEATH. I PULLED OVER TO REST MY NUMB ARM. I PULLED INTO WINN DIXIE'S PARKING LOT AND A CUSTOMER, REVERSED INTO THE BACK OF MY TRUCK, ADDING TO IT'S DAMAGES. STILL HOLDING THE DOOR, I MADE IT HOME. DON REID, WHOM I HAD PREVIOUSLY CALLED, HAD CLOSED. MY ARM HURTS MORE THAN IT DID YESTERDAY. FORTUNATELY, SOME OF THE SWELLING WENT DOWN. MY ADJUSTER ASKED ME TO KEEP THE TRUCK. HE'S MAKING TOWING ARRANGEMENTS. I'M SEEING MY DOCTOR TOMORROW FOR STRONGER MEDS. AS A GRADUATE I CANNOT AFFORD TIME OFF. THE DOOR CANNOT CLOSE OR LOCK. MY HUSBAND HAS TO LEAVE WORK EARLY TO COLLECT OUR DAUGHTERS FROM SCHOOL. ENOUGH IS ENOUGH!*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10089935August 27, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING CONSUMER LOST CONTROL OF THE VEHICLE AND HIT A CURB AND VEHICLE FLIPPED MORE THAN ONCE. BOTH DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO A HOSPITAL. VEHICLE WAS TOTALED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10089799August 26, 2004
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
WHILE DRIVING 15 MPH,THE SPARE TIRE CABLE BROKE, CAUSING THE SPARE TIRE TO FALL OFF INTO THE STREET FROM UNDERNEATH THE TRUCK. DEALER WAS NOTIFIED. DEALER INFORMED CONSUMER THAT PART WAS NOT COVERED UNDER A RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088627August 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 EXPLORER WITH AROUND 67,XXX MILES. THE PROBLEM FIRST STARTED OUT WITH A LOUD "POP" SOUND WHEN ENGAGING IN REVERSE. THEN WHILE DRIVING MY OVERDRIVE OFF LIGHT STARTED FLASHING LIKE CRAZY AND NOT WANTING TO SHIFT. HAVE GOTTEN SEVERAL ESTIMATES ON FIXING THIS PROBLEM AND WE ARE LOOKING AT ABOUT $1,500-2,000 TO GET THIS ALL TAKEN CARE OF. AFTER READING THAT THIS IS A REPEAT COMPLAINT FROM SEVERAL OTHER OWNERS OF THIS 2002 EXPLORER, I PERSONALLY FEEL THAT THIS IS THE FAULT OF THE MANUFACTURER AND THAT THEY SHOULD FIX THIS PROBLEM!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088547August 25, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
2002 FORD EXPLORER - REAR DIFFERENTIAL AXLE SEAL BEGAN LEAKING AT 23,000 MILES AND WAS REPLACED UNDER WARRANTY; STARTED LEAKING AGAIN AT 30,000 MILES AND THE REAR AXLE AND SEALS WERE REPLACED UNDER WARRANTY; STARTED LEAKING A THIRD TIME APPROX. EIGHT MONTHS LATER AND DEALERSHIP REPLACED BOTH AXLE SEALS; NOW 5000 MILES LATER THE SEALS ARE LEAKING AGAIN AND THE DEALERSHIP IS TELLING US THEY DON'T KNOW WHY THE SEALS CONTINUE TO FAIL; IN ADDITION TO THE REAL SEALS LEAKING WE HAVE HAD TO HAVE THE ABS SENSORS REPLACED TWICE, THE OXYGEN SENSOR ONCE AND A SEAT BELT SENSOR ONCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088585August 25, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS SENSOR REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089672August 24, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
WHEN THE FUEL TANK WAS FILLED UP IT REGISTERED EMPTY TWELVE HOURS LATER. HOWEVER, FUEL TANK READ FULL. VEHICLE HAS RAN OUT OF GAS ON MORE THAN ONE OCCASION. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL SENDING UNIT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089488August 23, 2004
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE HINGES ON THE REAR DOOR POPPED OFF AND SHATTERED THE GLASS. THE GLASS FELL ONTO THE TODDLER STANDING BY THE DOOR. THE REAR DOOR WAS DEFECTIVE TO THE POINT THAT IT COULD NOT BE CLOSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089509August 23, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 35 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES. VEHICLE WAS TOWED TOT HE DEALER FOR INSPECTION. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10088368August 22, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
1) I OPENED THE TOP PART OF THE LIFT GATE, AND LEFT IT OPEN 2) I HEARD A LOUD CRASH, WHILE NOBODY WAS WITHIN 15 FEET OF THE VEHICLE. THE WINDOW HAD CATASHROPHIC FAILURE, AND LAID ON THE GROUND IN PIECES. IT APPEARS THAT THE WEIGHT OF THE LIFT GATE WAS TOO INTENSE FOR THE STRENGTH OF THE GLASS. 3)IT HAPPENED YESTERDAY, AND HAS NOT BEEN REPAIRED YET.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020928August 20, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE VEHICLE WAS PARKED UNDER CARPORT. THE REAR LIFTGATE GLASS EXPLODED, WHEN THE HYDRAULIC CYLINDERS FAILED AS WELL AS THE LOWER HALF OF BODY OF GATE. THE WEATHER CONDITIONS WERE "NORMAL," AND THE VEHICLE WAS NOT PARKED IN DIRECT SUNLIGHT AND HAD ONLY BEEN DRIVEN FOR A SHORT TIME THAT DAY. OUR LOCAL FORD DEALERSHIP TOLD US HE "HAD SEEN THIS BEFORE".*AK PE04045.PCO *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089267August 19, 2004
STRUCTURE:BODY
THE CONSUMER WAS INVOLVED IN AN ACCIDENT, THE VEHICLE ROLLED OVER AND THE ENTIRE ROOF COLLAPSED. THE CONSUMER STATED THE VEHICLES BODY WAS WEAK. *JB
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#10088196August 19, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR WINDOW GATE ON OUR 2002 FORD EXPLORER HAS SHATTERED TWICE FROM THE SIMPLE ACT OF CLOSING THE WINDOW.1.) MY WIFE ON BOTH OCCASIONS WAS LOADING THE BACK OF THE VEHICLE. THE GLASS IN THE WINDOW SHATTERS AND SPRAY BITS OF GLASS TO A 5 -8 FT RAIDUS. 2) THIS LAST INCIDENT SHE WAS IN A CROWDED PARKING LOT. SHE WAS CLOSING THE WINDOW GATE WHEN THE GLASS SHATTERED AT ABOUT THE HALF CLOSED POSITION. THE BOTTOM OF THE WINDOW GATE FELL TO THE GROUND, GLASS HIT THE CARS ON BOTH SIDES OUR CAR. GLASS HIT HER IN THE FACE AND ALL OVER HER UPPER BODY. LUCKILY SHE HAD HER SUN GLASSES ON, SO NO GLASS WAS THROWN INTO HER EYES. IT COULD HAVE BEEN ALOT WORSE HAD MY 7 YEAR OLD SON BEEN HELPING HER LIKE HE NORMALLY DOES. 3.) FORD MOTOR COMPANY REFUSES TO AKNOWLEDGE THE PROBLEM CAUSING US TO INCURR OVER $1500 IN REPAIR COSTS OR AN INSURANCE CLAIM. THE FORD DEALERSHIP WE USE SAYS THAT IT IS A COMMON OCCURANCE AND THEY HAVE NUMEROUS REPAIRS OF THIS TYPE ON 2002 EXPLORERS. PARTS ARE READILY AVAILABLE BUT IT INVOLVES BODY WORK SO IT TAKES UP TO A WEEK TO GET IT FIXED. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088218August 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DRIVESHAFT
LEASED NEW '02 EXPLORER IN MAR 02. HAVE HAD A WARPED DRIVESHAFT REPLACED, CLUNKING NOISE IN REAR END AREA WAS "NORMAL', AND NOW AT 65K MILES HAVE TO REPLACE ENTIRE TRANSMISSION. FMC OF COURSE CLAIMS NO RESPONSIBILITY- VEHICLE ISN'T UNDER WARRANTY AND I SHOULD TAKE IT UP WITH DEALER. DEALER SAYS 3000 DOLLARS TO FIX. ALSO HAD THE STALLING AT HIGHWAY SPEEDS WITH SPEEDOMETER READING BETWEEN 5 AND 95 MPH APPROXIMATELY 1 1/2 YEARS AGO. DEALER FOUND NOTHING WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088219August 19, 2004
ELECTRICAL SYSTEM
ON 9/27/03 IT WAS NECESSARY TO REPLACE A FAULTY SENSOR ON MY 2002 FORD EXPLORER THAT CAUSED THE ABS WARNING LIGHT TO ACTIVATE. THE MILEAGE ON THE VEHICLE AT THIS TIME WAS 15.851. ON 02/14/04 AT 22966 MILES THIS SAME SENSOR HAD TO REPLACED FOR THE SECOND TIME. ON 07/07/04 AT 30479 MILES THIS SAME SENSOR WAS REPLACED A THIRD TIME. HAVING THE SAME ITEM REPLACED THREE TIMES IN 10 MONTHS SEEMS TO BE MORE A PATTERN OF FAULTY DESIGN AS OPPOSED TO COINCIDENCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088000August 17, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN ATTEMPTING TO STOP FROM ANY SPEED BRAKES MALFUNCTIONED. AS A RESULT, CONSUMER HAS TO STAND ON THEM IN ORDER TO STOP THE VEHICLE DEALER STATED THE ROTORS HAD BEEN CUT AND HOT SPOTS DEVELOPED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089160August 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH TRANSMISSION ON 2002 FORD EXPLORER.*MR THE VEHICLE WAS TAKEN TO THE DEALER FOR IT'S 60000 MILE SERVICE AND AT THAT TIME THE CONSUMER COMPLAINED ABOUT THE VIBRATION WHEN THE VEHICLE SHIFTED GEARS. THE TECHNICIAN INDICATED THAT NOTHING WAS WRONG. FOUR DAYS LATER THE SERVICE TRANSMISSION AND O/D LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN HAD TO THE DEALER WHO INFORMED THE CONSUMER THAT THE TRANSMISSION HAD FAILED. SINCE THE VEHICLE IS NO LONGER UNDER IT'S WARRANTY THE CONSUMER FEELS THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE COST OF A NEW TRANSMISSION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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