Ford Explorer Complaints (1991)

609 consumer complaints on file.

#708264July 6, 1999
WHEELS:LUGS/NUTS/BOLTS/STUDS
RIGHT FRONT WHEEL BECOMES LOOSE. LUGS: NUTS FALL OFF AND STUDS SHEAR USED BOTH FORD AND NAPA PARTS SAME RESULT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836185June 29, 1999
VEHICLE SPEED CONTROL
WHILE DRIVING THE THROTTLE REMAINED IN THE OPEN POSITION, CAUSING THE VEHICLE TO ACCELERATE, RESULTING IN A COLLISION/INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#706302May 6, 1999
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUN ROOF LEAKS AND HAS CAUSED WATER DAMAGE IN THE FRONT PART OF THE INTERIOR, INCLUDING THE ROOF, SEATS AND CARPET. ALSO THE PAINT HAS RAPIDLY WORN AWAY AND RUST HAS FORMED AS A CAUSE OF THIS. THE METAL IS SHOWING WHERE PAINT USED TO BE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837315April 30, 1999
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING DOWN HIGHWAY SUN ROOF BLEW OFF, AND ALMOST HIT ANOTHER AUTOMOBILE. NO ACCIDENT, BUT CONSUMER WAS SCARED. NO INJURIES OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705582April 13, 1999
VEHICLE SPEED CONTROL:CRUISE CONTROL
ENGINE REEVED PAST 6000 RPMS AND COULD NOT GET IT TO RELEASE UNTL VEHICLE WAS TURNED OFF. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705501April 10, 1999
ENGINE AND ENGINE COOLING:ENGINE
I WAS HAVING PROBLEMS WITH THE VEHICLE MISSING WHEN GOING UP HILLS AND ALSO ROUGH IDLE AT START UP. I TOOK THE VEHICLE TO NAPA, A AAA APPROVED SHOP, WITH ASE MECHANICS. THERE WAS A LEAKING HEAD GASKET WHICH ALLOWED ANTIFREEZE TO GET IN THE NUMBER 3 CYCLINDER AND PLUG. WHEN THEY TOOK THE HEAD OFF TO MAKE SURE IT WASN'T CRACKED THEY FOUND THE ROCKER ARM ASSEMBLIES AND PUSH RODS HAD TO BE REPLACED. THE PUSH ROD ENDS WERE WORN TO THE SHAPE OF FOOTBALLS AND HAD WORN INDENTATIONS IN THE ASSEMBLIES. THIS VEHICLE HAS NEVER USED OIL. I CHANGE THE OIL/FILTER EVERY 3 MONTHS. IT HAS NEVER BEEN LOW ON OIL OR OVERHEATED. THE SHOP OWNER AND THE MECHANIC BOTH SAID THEY THINK IT IS A DESIGN FLAW AND I SHOULD REPORT IT. PARTS HAD TO BE ORDERED FROM CHICAGO BECAUSE THEY WERE UNABLE TO FIND ANY IN WA OR OR. THE REASON THEY WERE GIVEN WAS THAT THESE PARTS COULDN'T BE KEPT IN STOCK BECAUSE OF THE HIGH DEMAND FOR THEM. I BABY MY VEHICLES AND REQUIRED SERVICE WORK IS DONE ON TIME. I DO NOT FEEL THAT THIS PROBLEM IS ONE OF NORMAL WEAR AND TEAR. THIS COST ME $1,493.41 TO REPAIR SOMETHING WHICH I DON'T THINK SHOULD HAVE GONE WRONG. IN THIS CASE AN ACCIDENT DID NOT HAPPEN BUT COULD HAVE IF THE RODS HAD GONE THROUGH THE HEAD WHILE I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#704875March 24, 1999
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I PURCHASED THIS VEHICLE IN 1997.MY BROTHER, WHO WORKS FOR A FORD DEALERSHIP, INFORMED ME, AFTER I MENTIONED THE FACT, THAT THE REAR SEAT BELTS HAD BEEN RECALLED. BUT HE ALSO TOLD ME THAT THE RECALL NOTICE HAD EXPIRED, THEREFORE, FORD WOULD NOT REPLACE MY SEATBELTS. NOW HOW CAN THIS BE? I PURCHASED THIS VEHICLE NOT KNOWING THAT THERE WAS A RECALL, SO HOW AM I SUPPOSED TO HAVE IT FIXED BEFORE THE EXPIRATION, IF I WAS NOT AWARE OF THE RECALL???? WE HAVE A 7 YEAR OLD DAUGHTER WHO RIDES IN THE REAR SEAT. AND THE SEATBELTS ARE DEFECTIVE???? HOW IS THAT GOING TO KEEP HER SAFE? WE BELIEVE THAT FORD SHOULD REPLACE THESE REAR SEAT BELTS, WITHOUT QUESTION. PLEASE HELP. RECALL 92V113000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#704709March 21, 1999
VEHICLE SPEED CONTROL
SPEED CONTROL SURGES DURING WET ROAD CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#544175March 1, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEBRIS, LEAVES AND MOUSE FOUND WITHIN THE HEATER SYSTEM COIL CAUSING SMOKE TO ENTER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703800February 27, 1999
POWER TRAIN:MANUAL TRANSMISSION
APPARENTLY THE MAZDA STD 5 SPD SOLD IN THESE TRUCKS IS DESTINED TO FAIL. IT HAS SO I'M TOLD (RECENTLY SAW WHEN I WAS FORCED TO GET REBUILT DO TO DEALER REFUSING TO ACT ON MY COMPLAINT)THREE RUBBER PLUGS THAT ARE DESIGNED TO FAIL. WHY THEY ARE THERE IS BEYOND ME. AFTER A TIME THEY START TO SEEP AND CAUSE TRANSMISSION FLIUD TO SLOWLY LEAK OUT ONLY WHEN VEHICLE IS RUNNING IE IN GEAR. AS THE FLUID DRIPS OUT MOVING DOWN ROAD YOU DON'T NOTICE IT. ONCE IT GETS LOW ENOUGH IT CAUSES TRANNY TO OVERHEAT. I BROUGHT VEHICLE IN THE FIRST TIME THIS TELL TALE SIGN OF NO CLUTCH OCCURRED. TRANSMISSION SHOP TOLD ME THAT DEALER SHOULD HAVE AT LEAST TEST DROVE VEHICLE WHEN I BROUGHT IT IN. OF COURSE WHEN I GOT THERE IT WAS WORKING PROPERLY BECAUSE IT HAD COOLED DOWN, BOTH OUTSIDE TEMP & VEHICLE SINCE IT WAS PARKED WHILE IN LAWYERS OFFICE. I POINTED OUT IT LOOKED LIKE IT WAS LEAKING SOMETHING & THEY SHRUGGED IT OFF AS PROBALY AN OIL LEAK. SINCE THEY WOULDN'T EVEN MAKE AN APPOINTMENT FOR ME TO BRING IN @ A LATER DATE I TOOK IT TO MEAN, SINCE THEY'RE THE EXPERTS THAT I DIDN'T HAVE A SERIOUS PROBLEM. WELL APPARENTLY I DID BECAUSE AFTER ABOUT A MONTH THE INPUT SHAFT WAS SEVERED WHILE I WAS DRIVING ON HIGHWAY DRIVING BESIDE A 18 WHEELER. LUCKILY NOTHING HAPPENED TO VEHICLE BUT WOODY ANDERSON PUT MY LIFE IN DANGER UNNECESSARILY BY IGNORING MY PROBLEM. I FOUND OUT LATER THE SERVICE MGR WAS AWARE OF THE PROBLEM W/ THESE TRANSMISSIONS BUT NEGLECTED TO TRAIN HIS STAFF ON IT. THEIR GENERAL MGR KI. HARRIS SAID TO ME ON 12/15 THAT HE WAS IN BUSINESS TO SERVICE VEHICLES & HE WOULD DO WHAT WOULD MAKE ME HAPPY. WELL NOW IT'S ME AGAINST THE BIG DEALERSHIP, FOR HE HAS GONE ACK ON HIS WORD. I NEED ADDITIONAL DATA TO SUPPORT MY POSITION FROM YOUR DATA BANKS TO SHOW THIS IS ONE A POOR DESIGH & TWO A KNOWN PROBLEM WAS NOT CONVEYED TO CUSTOMER WHICH COULD HAVE RESULTED IN SERIOUS INJURY IF I LOST POWER PASSING ON A ONE LANE ROAD OR SIMILAR SITUATION WHERE I COULD NOT AVOID AN ACCIDENT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#835226February 25, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHEN HEATER IS TURNED ON THERE WOULD BE A BURNING SMELL INSIDE THE VEHICLE. HAVE TAKEN TO REPAIR SHOP & MECHANIC FOUND LEAVES, PINE NEEDLES AND OTHER DEBRIS INSIDE THE HEATER SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703732February 25, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
FOR ABOUT A YEAR THERE WAS AT TIMES A SMELL OF SOMETHING BURNING WHEN THE VEHICLE WAS STARTED. IN JANUARY, 1999 SMOKE POREDE OUT OF THE DASH AND THE HEATER BLOWER STOPPED WORKING. BURNING LEAVES IN THE AIR INTAKE. NOW THE VENT SYSTEMS EXUDE A BURNT SMELL AND THE INTERIOR OF THE CAR IS PERMEATED WITH THE SMELL. THE BLOWER MOTOR RELAY (OR SWITCH?) WAS REPLACED BY AN INDEPENDENT MECHANIC. HOW DO WE AVOID ANOTHER FIRE? HOW DO WE GET RID OF THE SMELL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703710February 24, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
UPON STARTING VEHICLE AND DRIVING APPROXIMANTLY ONE MILE I TURNED ON THE HEATER AND STARTED SMELLING A BURNING SMELL AND CAB FILLED WITH SMOKE. I STOPPED THE VEHICAL AND TURNED IT OFF. SMOKE WAS SO THICK I HAD TO EXIT THE VEHICAL. UPON INVESTIGATION UNDER THE HOOD I COULD FIND NO SOURCE OF FIRE OR DAMAGE TO THE TRUCK.I USED THE HEATER THE FOLLOWING DAY AND HAVE HAD NO FURTHER PROBLEM. THIS SEEMS TO MATCH UP WITH THE FEB,23 1999 NEWSPAPER ARTICAL I READ. I AM INTRESTED TO KNOW WHAT MIGHT HAVE CAUSED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703719February 24, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
SMOKE AND FLAMES FROM ALL AC VENTS WHILE DRIVING, FIRE CONSUMED ENTIRE VEHICLE. FIRE REPORT, PICTURES & INSURANCE REPORT AVAILABLE. REPORTED TO FORD MOTOR COMPANY. NO POSITIVE RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703645February 23, 1999
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:APPLIANCE:AIR CONDITIONER, STRUCTURE:BODY:BUMPERS, STRUCTURE:BODY:DOOR
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703656February 23, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
CONTINUE TO GET SMOKE/BURNING SMELL THRU VENTILATION SYS. EVEN AFTER REPAIR TO BLOWER
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#703675February 23, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE BEGAN TO OVERHEAT. BY THE TIME I PULLED OVER STEAM AND SMOKE WAS POURING FROM THE ENGINE COMPARTMENT. WITHIN 2 MINUTES IT CAUGHT FIRE. WE WERE UNABLE TO EXTINGUISH THE FIRE. THE TRUCK WAS A TOTAL LOSS. FORD WAS UNABLE TO PROVIDE US WITH ANY INFORMATION ABOUT A REASON.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#834814February 12, 1999
VEHICLE SPEED CONTROL
VEHICLE WAS IN PARK AND ENGINE STARTED TO RACE REAL HIGH, CONSUMER HAD TO CUT OFF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#702949February 4, 1999
TIRES
I INSTALLED A LIFT KIT AND BIGGER TIRES. KNOWING THAT MY SPEEDOMETER WOULD BE OFF, I HAD A SHOP CHECK IT OUT FOR ME AND FOUND THAT WITH THE LARGER TIRES, THE SPEEDOMETER WAS ALMOST PERFECTLY MATCHED TO REAL SPEED (NEW TIRE SIZE 31X10.5X15) THIS MEANS THAT THE ORGINAL SETUP FROM THE FACTORY WAS OFF, THEREFORE INCREASING THE MILAGE SHOWN ON MY ODOMETER, WHICH HAS DECREASED THE VALUE OF THE VEHICLE, AS WELL A, MAKING THE WARRANTY END AT A SOONER DATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#702912February 3, 1999
SUSPENSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
THERE IS A VIBRATION THAT OCCURS AT SPEEDS BETWEEN 65MPH AND 70MPH. VIBRATION WAS PRESENT WITH OLD TIRES AND DID NOT GO AWAY WITH A NEW SET ON RIMS AND TIRES. ENGINE COOLING PROBLEM, ESPECIALLY FAN CLUTCH FROZE, CAUSING THE FAN ITSELF TO DEVELOP STRESS CRACKS. HAD TO REPLACE BOTH UNITS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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