Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10101559November 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DIFFERENTIAL PROPORTIONAL VALVE, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING AT A SLOW SPEED THE REAR LEFT AXLE STARTED SMOKING AND BECAME RED HOT. THE PAINT ALSO PEELED OFF. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHO INDICATED THAT THE REAR LEFT BRAKE HAD LOCKED UP. THE BRAKE WAS REPLACED. THE REAR DIFFERENTIAL SEAL WAS LEAKING ALSO. THE SEAL AND FLUID WAS REPLACED. SINCE THE BRAKE FAILURE THERE WAS A WHINING NOISE IN THE REAR AXLE AT SPEEDS OFF 50-55 MPH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100438November 23, 2004
POWER TRAIN:MANUAL TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE HAD THE 2002 FORD EXPLORER XLT 4X4 FOR LESS THAN 3 YEARS AND HAVE DRIVEN APPROXIMATELY 47,000 MILES. WE BEGAN HAVING TRANSMISSION PROBLEMS ABOUT 4 MONTHS. THE FIRST ISSUE WAS A WHINE IN THE REAR END THAT STARTED AT 20MPH AND GOT LOUDER UNTIL ABOUT 60MPH. NEXT THE SHIFT BETWEEN GEARS STARTED TO GET ROUGH AND THERE WAS A DELAY WHEN SHIFTING INTO REVERSE. WHEN WE BROUGHT IT INTO THE DEALER THEY SAID THE FOLLOWING WOULD NEED TO BE REPLACED: THE SOLENOID AND RELATED PARTS (TO FIX THE ISSUES WITH THE TRANSMISSION SHIFTING BETWEEN GEARS) AND THE REAR DIFFERENTIAL (TO FIX THE WHINING NOISE). TOTAL COST IS ABOUT $2,750. I EXPECT A TRANSMISSION TO LAST MORE THAN 3 YEARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101605November 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 30 MPH, THE CONSUMER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT OF THE VEHICLE. WHILE SHIFTING GEARS THE VEHICLE VIBRATED UNCONTROLLABLY. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100442November 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 EXPLORER HAS BEEN THROUGH TWO TRANSMISSION OVERHAULS IN ONLY 53,000 MI. THE FIRST TRANSMISSION OVERHAUL WAS PERFORMED AT 35,000MI BY A LOCAL FORD DEALER WHO CLAIMED TO HAVE REPLACED THIS, THAT AND THE OTHER! I WAS GIVEN AN EXTRA 12,000MI WARRANTY ON THAT TRANSMISSION. WELL IT LASTED 12,000MI BUT AT 50,000MI THE TRANSMISSION WENT OUT AGAIN!!! FORD INSISTS THAT I TAKE THE VEHICLE TO THE DEALER WHO WANTS TO CHARGE ME $3000 TO FIX THIS PROBLEM AGAIN! I OPTED TO TAKE THE VEHICLE TO ANOTHER SHOP THAT SPECIALIZES IN TRANSMISSION REPAIRS. I PAID THEM $2000 TO REBUILD THE TRANSMISSION YET AGAIN. APPARENTLY, ON THIS MODEL YEAR THE CASINGS ARE DEFECTIVE. THE TRANSMISSION SHOP TOLD ME THAT HE HAS ALREADY SEEN 4 OF THESE EXPLORERS ALL WITH THE SAME PROBLEMS. THERE NEEDS TO BE A RECALL DONE ON THE 2002 EXPLORERS ALONG WITH THE 2004. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101513November 22, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THERE WOULD BE A THUMPING NOISE COMING FROM THE ABS WHEN IN USE. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100281November 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSTANT TRANSMISSION PROBLEMS SINCE PURCHASE OF CAR FROM FORD DEALER W/29,000 MILES ON IT. ROBLEMS: TRANSMISSION SHUTTERING, BANGING IN GEAR, BANGING INTO REVERSE(ALWAYS) AND OVERDRIVE LIGHT BLINKS ON AND OFF SOMETIMES. SOMETIMES THE BANGING INTO GEAR FEELS LIKE SOMEONE HAS HIT YOU FROM BEHIND. CAR ALWAYS BANGS INTO REVERSE. SERVICE TO AUTOMATIC AS RECOMMENDED BY FORD MANUAL AND FORD DEALER: WE HAD THE TRANSMISSION FLUID CHANGED, WE HAD THE TRANS. COMPUTER RESET TWICE, AND WE HAD TO FIX THE 4-WHEEL DRIVE THAT BROKE AT ABOUT 40,000 MILES. SINCE NONE OF THESE SERVICES FIXED THE TRANSMISSION, THE FORD DEALER RECOMMENDED A NEW TRANSMISSION FOR ABOUT $3000. WHICH IS RIDICULOUS WHEN THE CAR IS SO NEW AND SO EXPENSIVE.*AK THE CARS TRANSMISSION HAS NEVER WORKED PROPERLY, AND HAS THE SAME PROBLEMS THE 2004 EXPLORER TRANSMISSION HAVE. THE INVESTIGATION IN THE EXPOLORER'S BAD TRANSMISSIONS GOES BACK BEYOND THE 2004 MODELS, BECAUSE OURS IS A 2002 AND HAS NEVER WORKED PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100005November 16, 2004
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
I PURCHASED A 2002 FORD EXPLORER XLT WITH THE SPORT BUCKET SEATS. THESE SEATS HAVE NO HEAD RESTS AND OFFER NO PROTECTION TO THE BACK OF MY HEAD. A WEEK AFTER I PURCHASED VEHICLE FORD OFFERED A 2002 AND 1/2 THAT HAS HEAD RESTS IN THE BUCKET SEATS. FORD WOULD NOT SWITCH SEATS TO INSURE MY SAFETY AGAINST WHIPLASH.I FEEL THE SPORT BUCKET SEATS I HAVE ARE NOT SAFE AND SHOULD BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098887November 15, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I PURCHASED A 2002 FORD EXPLORER THIS YEAR. I HAD NOT OWNED IT FOR VERY LONG WHEN IN AUGUST 2004 THE LIFTGATE MALFUNFUNCTIONED. I WAS EXTREMELY LUCKY THAT I WAS NOT INJURED. I REPORTED THE MALFUCNTION BOTH TO NHTSA AND TO FORD. FORD STILL HAS NOT REDESIGNED THE PARTS FOR THIS VEHICLE AND TO MAKE MATTERS WORSE THE UPPER LIFTGATE OF MY VEHICLE IS NOW CRACKED IN TWO. THE DELAY IN REDESIGNING THE PARTS AND ADDRESSING THIS ISSUE HAS EXACERBATED THE STRESS THE LIFTGATE OF MY VEHICLE WAS UNDER AND ALLOWED THE UPPER LIFTGATE TO CRACK IN TWO. I CONTACTED FORD AND THEY SAID THAT YES THERE IS A RECALL ON SPECIFIC PARTS BUT EXPRESSED THAT I HAVE TO PAY FOR THE CRACKED LIFTGATE. I AM FURIOUS AT THIS SIDE STEPPING OF THE ISSUE BY FORD. I AM AN ATTORNEY AND WILL SEEK ALL LEGAL RECOURSE AVAILABLE TO ME REGARDING THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099993November 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW MAY DROP UNEXPECTEDLY WHEN VEHICLE IS OPERATING. DEALER REFUSES SERVICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098902November 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION FAILED IN MY 2002 FORD EXPLORER V-8 EDDIE BAUER EDITION. IT'S 2 WEEKS OVER THE WARRANTY PERIOD, BUT HAS ABOUT 35000 MILES ON IT, SO IT'S UNDER THE 36000 MILEAGE. FORD WON'T COVER THE REPAIR EVEN THOUGH MY CAR HAS BEEN PROPERLY MAINTAINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097404November 15, 2004
SUSPENSION:FRONT:WHEEL BEARING
WHILE DRIVING 30 TO 40 MPH A CRUNCHING SOUND WAS HEARD. THE DEALER STATED THE FRONT WHEEL BEARING FAILED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB THIS IS THE SECOND FRONT WHEEL BARING FAILURE. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098815November 14, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
FRONT END OF MY 2002 EXPLORER MADE A "CLICKING" SOUND WHEN DRIVING AND TURNING. ON JUNE 16 2003, FORD INSPECTED AND FOUND BOTH THE RIGHT AND LEFT FRONT AXLES WERE DEFECTIVE. THEY REPLACED THEM. ON SEPTEMBER 4, 2003 THE SAME PROBLEM WAS OCCURRING, FORD AGAIN INSPECTED AND FOUND THE AXLES PUT ON THE VEHICLE IN JUNE WERE ALSO DEFECTIVE. ONE YEAR LATER I AM NOW HAVING THE SAME PROBLEM. I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND THE MECHANIC SAID THERE IS A PROBLEM WITH THE FRONT AXLES. THERE HAS TO BE SOME SORT OF ISSUE WITH THIS PART. THE POTENTIAL FAILURE OF THIS PART WILL LEAD TO AN ACCIDENT. MY FAMILY RIDES IN THIS VEHICLE EVERY DAY, SOMEONE IS GOING TO GET KILLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097536November 12, 2004
POWER TRAIN:AXLE ASSEMBLY, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS LIGHT WAS ON. ALSO, BACK AXLE WAS REPLACED. CURRENTLY, THE ABS LIGHT WAS ON AGAIN. *AK THE ABS LIGHT WAS ON A TOTAL OF 3 TIMES. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098600November 10, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
I HAVE OWNED A 2002 FORD EXPLORER FOR 27 MONTHS. DURING THAT TIME I HAVE HAD NUMEROUS ISSUES WITH THE AUTO TRANSMISSION DELAYING BEFORE ENGAGING INTO REVERSE AND NOT SMOOTHLY GOING INTO FORWARD GEARS WHEN TRAVELLING. THE DEALER HAS TUNED THE TRANSMISSION 3 TIMES AND NOW AT 109,000 HWY MILES I NEED A NEW TRANMISSION FOR $3,000 USD. THIS TRANMISSION HAS RECEIVED NUMEROUS COMPLAINTS IN THE NHTSA DATABASE AND HAS ALMOST CAUSED AN ACCIDENT WHERE I HIT ANOTHER CAR WHEN REVERSE ENGAGED AFTER 3 SECONDS. I HAVE ALREADY SPENT IN EXCESS OF $500 ON THIS TRANSMISSION AND THE FIRST MAINTENANCE OCCURRED AT 32,000 MILES. IN ADDITION, THE AXLE SEALS CONTINUE TO LEAK AFTER BEING REPLACED SEVERAL TIMES AND PER MY DEALER SOURCES ARE A DESIGN FLAW. NHTSA NEEDS TO GET THIS PUBLIC BEFORE SOMEONE GETS KILLED WITH THE TRANSMISSION ISSUES AND HAVE FORD CORRECT THEIR DESIGN FLAW ON THE AXLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098521November 9, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE, OVERDRIVE BAND CAUSED DAMAGE INSIDE TRANSMISSION. THEN HAIRLINE CRACKS WERE FOUND IN THE TRANSMISSION CASING. FORD ENGINEERS TOLD THE SERVICE TECH AT THE DEALARSHIP THAT THEY HAVE SEEN CRACKS IN EXPLORER TRANSMISSION CASINGS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098276November 4, 2004
ENGINE AND ENGINE COOLING
TRUCK WELL MAINTAINED AT 59,000 MILES TRUCK BROKE AN ENGINE ROD NEED NEW ENGINE, COST $4800.00, REPLACING ENGINE. I THINK FORD SHOULD PAY FOR THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099276November 3, 2004
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
VEHICLE STALLED AT LOW SPEED OF 5 MPH OR LESS WHILE DRIVING. VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED # 41 FUSE UNDER THE HOOD. WITHIN A FEW DAYS THE PROBLEM RECURRED ON 4 SEPARATE OCCASIONS. DEALER WAS UNABLE TO DUPLICATE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095055November 3, 2004
AIR BAGS:SIDE/WINDOW
WHILE PLACING THE VEHICLE IN DRIVE THE DRIVER'S SIDE AIR BAG DEPLOYED. PRIOR TO THE INCIDENT THE AIR BAG LIGHT HAD COME ON INTERMITTENTLY. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099189November 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE ODD LIGHT STARTED FLASHING, THE VEHICLE STALLED AND THE CONSUMER HAD TO USE THE MANUAL SHIFT TO GET IT TO THE DEALER AND IT WAS DISCOVERED THE TRANSMISSION IS DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098173November 2, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY CHILDREN AND I WENT TO THE BOWLING ALLEY AND MY SON WENT TO THE BACK OF THE VEHICLE TO GET HIS BOWLING BALL BAG AND WHEN HE WENT TO CLOSE THE LIFTGATE IT SHIFTED TO THE LEFT AND EXPLODED AROUND HIM. I TOOK VEHICLE TO FRITTS FORD SATURDAY TO HAVE IT LOOKED AT. THE SERVICE MANAGER TOLD ME THAT FORD WAS NOT RESPONSIBLE BECAUSE THE GLUE HOLDING THE HINGE WAS STILL THERE AND THAT THERE WAS DAMAGE ON THE PANEL AND IT HAD BROKEN THE GLASS INSIDE THE PANEL WHERE WE COULD NOT SEE IT. THE DAMAGE HE "SAW" WAS 2 SUPERFICIAL SCRAPES ON THE PAINT, THERE WAS NOT ANY DENTS, CREASES OR BOWING OF ANY KIND TO THE PANEL. EVEN THOUGH I HAD DONE MY RESEARCH ON THIS SITE AND KNEW THAT THERE WAS A PROBLEM WITH THE STRUTS, I COULD TELL THAT THIS MAN WOULD NOT LISTEN TO ME AND I WOULD NOT GET IT REPAIRED THERE. I HAVE SINCE TAKEN MY VEHICLE TO RACEWAY FORD AND AM WAITING FOR THE ADVISOR TO CALL ME BACK. AT RACEWAY THEY ACKNOWLEDGED THERE WAS A RECALL AND SEEM WILLING TO HELP ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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