Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10128002January 10, 2005
SEAT BELTS:FRONT
2002 FORD EXPLORER DRIVER SIDE SEAT BELT STOPPED WORKING.***NO ANSWER REQUIRED***. *MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107074January 10, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER RECEIVED A RECALL LETTER FOR THE REAR WINDOW LIFTGATE. THE PARTS HAVE NOT BEEN RECEIVED BY THE DEALER. LIFTGATE BRACKET NHTSA 04V442000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107138January 10, 2005
STEERING:COLUMN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
STEERING COLUMN BROKE WHILE DRIVING. CONSUMER APPLIED THE BRAKES, AND THE PEDAL WENT TO THE FLOOR. CONSUMER LOST CONTROL OF THE VEHICLE, AND IT CRASHED INTO A GUARD RAIL. UPON IMPACT, BOTH AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES, AND WENT TO THE DOCTOR ON HER OWN. VEHICLE WAS TOWED, AND TOTALED OUT BY THE INSURANCE COMPANY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10106019January 9, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, EQUIPMENT
I OWN A 2002 FORD EXPLORER XLS BOUGHT NEW FROM THE DEALERSHIP. THERE WAS A RECALL ISSUED IN OCTOBER 2004 FOR THE REAR LIFT GLASS HINGE (04S20). I HAVE BEEN WAITING OVER 2 MONTHS FOR PARTS TO BE AVAILABLE. IT WAS FINALLY REPAIRED ON 1/6/05 AT KEATING FORD DEALERSHIP. TODAY 1/9/05 MY WIFE HAD DRIVEN TO THE GYM AND WAS CALLED TO THE FRONT DESK. CRACKLING HAD BEEN HEARD BY FELLOW GYM MEMBERS PRIOR TO THE REAR GLASS SHATTERING TO PIECES AND METAL FRAME IS BUCKLED. NO EVIDENCE OF VANDALISM WAS PRESENT. THE NEW PARTS MUST HAVE BEEN DEFECTIVE OR INSTALLED IMPROPERLY. I HAVE FILED A CLAIM WITH MY INSURANCE COMPANY, LIBERTY MUTUAL. THE REPRESENTATIVE STATED SHE HAD A CALL A FEW DAYS AGO ABOUT A SIMILAR INCIDENT FROM ANOTHER FORD EXPLORER OWNER. I HAVE CONTACTED MY DEALER AND LEFT A MESSAGE BUT UNFORTUNATELY, BEING A SUNDAY, IT IS CLOSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106032January 9, 2005
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I WENT TO MY AUTOMOBILE AND RAISED JUST THE WINDOW PART OF MY HATCH AND GOT SOME STUFF OUT OF MY VEHICLE AND I SHUT THE HATCH JUST AS I ALWAYS DID AND WHEN I SHUT IT I HEARD A NOISE AND I LOOKED AT MY VEHICLE AND THE METAL OR FIBERGLASS ON THE HATCH HAD CRACKED ALL THE WAY TO THE UNDER SURFACE OF THE HATCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101742January 7, 2005
STEERING
UPON PARKING THE VEHICLE AND RETURNING BACK TO START IT UP LEVER WHICH CHANGED THE GEARS BROKE INSIDE THE STEERING COLUMN. TOOK VEHICLE TO THE DEALER, AND WAS TOLD THERE WAS NOTHING THEY COULD DO ABOUT IT. *AK THE KEY BECAME STUCK IN THE IGNITION AND THE SHIFTER BROKE AT THE COLUMN BECAUSE THE STEERING SHAFT BROKE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101925January 7, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WILL NOT SHIFT TO OVERDRIVE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE TRANSMISSION WAS REPLACED ON FIVE OCCASIONS. THE OVER DRIVE LIGHT WOULD COME ON AND THE BAND WOULD BURN UP. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109399January 6, 2005
POWER TRAIN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
THE VEHICLE EXPERIENCED STRANGE SOUNDS AND DELAY WHEN SHIFTING THE VEHICLE FROM PARK TO REVERSE. *BF THE ABS LIGHT WAS ILLUMINATED CONTINUOUSLY. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106894January 6, 2005
SERVICE BRAKES, HYDRAULIC, SEATS:FRONT ASSEMBLY:RECLINER
DRIVER 'S SIDE SEAT RECLINER BOLT BROKE. BRAKES SQUEALED CONSTANTLY. REPLACED LEFT REAR AXLE AND SEAL. *BF THE CONSUMER STATED THAT WHILE DRIVING HE SMELLED SOMETHING BURNING AND SAW THE VEHICLE WAS FILLED WITH SMOKE IN THE BED AREA FROM THE BRAKES ON PASSENGER SIDE. IT WAS DISCOVERED THAT THE BRAKES WERE TOO TIGHT. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105793January 5, 2005
STRUCTURE:BODY:TAILGATE
END GATE CRACKED, NO APPEARANT REASON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106833January 5, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, VISIBILITY:GLASS, SIDE/REAR
RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. AFTER RECALL REPAIRS WERE MADE THE REAR GLASS SHATTERED WHILE OPENING THE LIFTGATE. THE VEHICLE IS AT THE DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106838January 5, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA RECALL 04V442000 ON THE REAR LIFTGATE GLASS. DEALER REFUSED TO HONOR THE RECALL BECAUSE THE COMPUTER SHOWED THAT THE VIN NUMBER WAS NOT PART OF THE RECALL. HOWEVER, CONSUMER RECEIVED THE RECALL NOTICE . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105820January 5, 2005
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:AXLE HUBS
MULTIPLE WHEEL BEARING FAILURE ON 2002 FORD EXPLORER 4X4, 42,000 MILES. LOUD NOISE PROMPTED ACTION BEFORE COMPLETE FAILURE. COMPLETE FAILURE MAY HAVE RESULTED IN WHEEL LOCK-UP AND POSSIBLE CRASH. DESPITE COMPLAINT AND RESQUEST FOR THE REPAIR TO BE COVERED GIVEN LIMITED MILEAGE, NO ASSISTANCE FROM FORD MOTOR COMPANY. DEALER DID REPLACE ONE UNIT AT NO CHARGE. FORD PROVIDED NO ASSISTANCE. PERSONAL KNOWLEDGE OF ANOTHER OWNER WITH SIMILAR PROBLEM, HAD TO REPLACE ALL FOUR WHEEL BEARINGS. THIS IS CERTAIN TO BECOME A MAJOR SAFETY PROBLEM AS THESE CARS AGE IF FORD IS NOT HELD RESPONSIBLE FOR THE DEFECT AND FORCED TO TAKE PREIMPTIVE ACTION TO SAVE LIVES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103414January 5, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE CONSUMER RECEIVED A RECALL LETTER NUMBER 04V442000/REAR LIFTGATE GLASS. THE CONSUMER CONTACTED THE DEALER TO HAVE THE REPAIR MADE, HOWEVER THE CONSUMER HAS BEEN WAITING SINCE SEPTEMBER 2004; THE PARTS HAVE NOT COME IN AS OF YET. THE DEALER INFORMATION IS 3400 14TH W, BRADENTON FL. 34205, 941-747-4411. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB RECALL CAMPAIGN: # 04S20 ON VEHICLES BUILT FROM JOB #1 2002 THROUGH MARCH 10, 2002 AT ST. LOUIS ASSEMBLY PLANT (SLAP) OR THROUGH MARCH 3, 2002 AT LOUISVILLE ASSEMBLY PLANT ( LAP). *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106763January 4, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE PARTS TO PERFORM THE REAR LIFTGATE GLASS RECALL 04V442000 WEREN'T AVAILABLE ON THE DATES INDICATED IN THE RECALL LETTER. THE DEALERSHIP NOR THE MANUFACTURER HAD ANY INDICATION ON WHEN THE PARTS WILL BE AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106777January 4, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CONSUMER NOTICED THAT THE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SRS SENSOR NEEDED TO BE REPLACED, AND REPLACED IT FOUR TIMES. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105716January 4, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
FORD EXPLORER, 2002. STRESS CRACK (ABOUT ONE EIGHTH INCH WIDE, SEVEN INCHES LONG) IN FRAME BELOW REAR HATCH WINDOW, TO THE LEFT OF THE FORD NAME PLATE. CRACK OCCURED WITHOUT ANY EXTERNAL FORCE BEING APPLIED (NO COLLISION, NOT STRUCK BY FOREIGN OBJECT, ETC.) THE FRAME IS SIMPLY NOT ABLE TO CARRY THE WEIGHT OF THE GLASS WINDOW. CONSEQUENTLY, THE REAR GLASS WINDOW APPEARS TO BE IN DANGER OF FALLING OUT. THIS IS THE IDENTICAL PROBLEM AS REPORTED AT WWW.NHTSA.DOT.GOV IN OID NUMBERS: 10049180, 10052830, 10052901, 10053989, 10079762, 10104457, 10105660. IN EACH CASE, NEITHER THE DEALER NOR FORD WOULD FIX THE DEFECTIVE WINDOW FRAME. AND LIKEWISE, THEY WILL NOT FIX THE ONE ON MY VEHICLE, EVEN THOUGH I HAVE AN EXTENDED WARRENTY IN EFFECT. AN INDIVIDUAL IN THE BODY SHOP AT MY DEALER SAID THAT HE HAS RECENTLY SEEN ABOUT A DOZEN SIMILAR PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105728January 4, 2005
SUSPENSION:REAR
AFTER SEVERAL MONTHS OF HEARING A "WHOOSHING" TIRE SOUNDS FROM THE BACK OF THE 02 FORD EXPL XLT, AND DEALERS TELLING US THAT NOTHING WAS WRONG, TOOK VEHICLE TO A LOCAL SERVICE CENTER AND HAD TO HAVE REAR SUSPENSION/AXLES REPLACED (4/04) AND ALSO HAD TO REPLACE THE 2 BACK TIRES BECAUSE OF THE DAMAGE. NOW, 1/05, SAME NOISE IS PRESENT AND WEAR ON BACK TIRES, WE ARE NOW BEING TOLD THAT THE BACK SUSPENSION/AXLES ARE BAD AGAIN AND NEED TO BE REPLACED. LESS THAN ONE YEAR AND WE HAVE THE SAME PROBLEM. OBVIOUSLY FORD NEEDS TO LOOK INTO THIS PROBLEM. VEHICLE HAD 78K MILES ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105660January 3, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THERE IS A CRACK IN THE PLASTIC JUST UNDER THE LIFTGATE GLASS DOWN TO THE LIFTGATE HANDLE. IT JUST APPEARED ON A COLD MORNING IN NEW JERSEY WITH NOTHING DONE TO CAUSE IT. I KNOW FORD MAKES VEHICLES THAT CAN WITHSTAND THE COLD WITHOUT CRACKING, RIGHT? HOPEFULLY, THIS WILL NOT AFFECT THE STURDINESS OF THE REAR GLASS. BECAUSE THE VEHICLE HAS 37000 MILES ON IT, FORD WOULD NOT FIX IT. NOT THE WAY TO GET RETURN CUSTOMERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106686January 3, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG LIGHT CAME ON. CONSUMER TOOK THE VEHICLE TO THE DEALER. THE AIR BAG MODULE HAD TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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